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October 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Dominick D** ***, our GM for our U-Haul Moving and Storage of Riverdale, followed up on the information Ms*** provided. He informed our office he
left a message for Ms*** requesting a call back to advise her the storage unit was sold at auction due to non-payment Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.John W***, our GM for our U-Haul Moving and Storage of Alcoa, followed up on the information Mr*** provided He informed our office he issued Mr*** a refund for the $
Reservation Guarantee Fee on November 7th The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

July 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Haley R*** our Field Manager for our Atlanta North Regional Office, followed up on the information Mr*** provided and sent him the following email in
response: Hello Mr***, I have refunded the fuel charges of $to the card on fileI'm sorry for the inconvenience Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Dear Revdex.com Arizonia:Following is my A.Dcorrespondence to U-Haul for Revdex.com Complaint # ***:Good Morning Elnora N***:March 4, A.Dwith your outstanding concern and help, I paid $to Judy for storage unit ***.April 4, A.D., I call the U-Haul number to pay $for April U-Haul Storage Rent for Unit ***When I call, Victoria tells me someone put $instead of $for my April RentVictoria says she can only take the amount put in the system.This smells like Mary B***.An unidentified sender sends me a U-Haul e-mail Late NoticeThe person should have identified themselvesThis smells like Mary B***.April 7, A.D., When Rashon is not in the office, Mary B*** has Latoya call me and tell me I have a balanceI tell Latoya I do not have a balanceLatoya says I owe rent for AprilI tell Latoya I paid the April RentLatoya excuses herself and talks to Mary B***.Mary B*** gets on the phone and tells me I did not pay my April RentI tell Mary B*** I did pay my April Rent on the 4th via the number.Mary B*** excuses herself, comes back, and tells me I paid Rent for January, February, and MarchI told Mary B*** I paid my April Rent via the numberMary B*** is not satisfied.Mary B*** wants me to bring in the receipt or a bank statement showing the payment.Mary B*** slams the phone in my ear.Victoria e-mailed my receipt to me.I call the U-Haul number and tell Peter I just received a call from a nasty property manager who says I owe Rent for April and slammed the phone in my ear.Peter transfers me to customer serviceI speak to Sombath who tells me Mary B*** is not the Property ManagerRashon is the temporary Property Manager.I call Rashon April 8, A.D., a little after a.m., Mary B*** answersI did not speak to Mary B***.My April Rent should be I overpaidI request credit for May of the rent overpayment of $13.99.I paid $to Victoria April 4, A.DThe overpayment is $that I request be credited towards the $May Rent of $205,17.Mary B*** has no business having Latoya call meLatoya should have never called me.Mary B*** has no business in my U-Haul Rent Storage AccountMary B*** is not the Property ManagerMary B*** is not in charge.Your attention is needed in solving this matter and is greatly appreciated.Thank you,*** ***Please reopen Revdex.com Complaint # ***. I thought U-Haul was going to resolve my issue with them.I thought I was going to receive my desired requests. I Reject U-Haul's response to my issue.Regards,*** ***

August 30, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Adam S***, our President for our Southwestern Wisconsin and Rockford Regional Office, reviewed Ms***’s recent commentsHe informed our office a supplemental refund for $was issued back to her American Express accountThe refund should post on her next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

May 3, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Charles W***, our Executive Assistant for our Raleigh Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and
explained, although he found no discrepancy in the odometer reading, a refund for $was issued in the interest of customer good faithMrW*** also suggested Mr*** or a company representative verify the mileage at the time of rental to avoid mistakes.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedAll I was asking for in the first place was to get back to my starting point without the extra cost due to the company's error not mineI am satisfied but had to go this far to get a resolution.
Regards,
*** ***

I tried to reply further on the e-mail that I got from Revdex.com, but the only thing that I found that I was allowed to do was download a file, which I don't have a file to downloadAs I stated in my original complaint I feel that I was misled by the employee of U-Haul and the wording of the contractThe contract stated that the coverage I paid for covered me for the minimum required in Ak., the person behind the counter said that I didn't have to inspect the truck for previous damage because I purchased the insuranceU-Haul manager of that store did call me but she basically told me that the information was available for me to read when I signed the contractAnd that they won't reimburse me for the $that I had to pay to the owner of the car I backed intoI still feel that I have been wronged by U-Haul I will fax you a copy of the contract, thanks. until we talk again,thinking of you***

November 9, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***. Mason S***, our Area Field Manager for our Eastern Massachusetts Regional Office, reviewed Mr***’s recent commentsOur records indicate the credit MrS*** requested on October 25th for Mr*** did not transmit for unknown reasonsWhen it was brought to his attention, he requested a check instead, which will be sent by FedExMr*** was also sent an email with a release of claims for his signature. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive Assistant

September 15, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Cecilia O***, our Executive Assistant for our Los Angeles West Regional Office, followed up on the information Ms*** providedShe informed our office Ms*** originally
made a reservation to pick up a 9-foot van from a location called Tires R Us Inc., which is a certified U-Haul dealer but who recently decided to temporarily not rent U-Haul equipment due to a medical issueThis location had been temporarily closed for a month and a half, however, still shows as an active locationMsO*** relayed when a reservation is made online, before a customer agrees on the preferred pick up location,a notice appears before the “continue” button that states “Preferred pick up location onlyA U-Haul representative will need to contact you to schedule the most convenient location with the available equipment.” Due to the dealer in question being closed the days Ms*** needed to make her move, we placed her reservation at the closest location, approximately miles from the original locationA Reservation Manager called the following day and left a message for Ms*** providing her with the new pick up locationWhen Ms*** called the following day, she expressed her dissatisfaction with the alternate pick up location and claimed to have a confirmed reservationMs. O*** stated they requested Ms*** email the receipt for confirmation but instead of sending it to [email protected], Ms*** sent it to [email protected] Ms*** called to verify the correct email address, she was offered other options, such as free miles to travel to Inglewood or Santa Monica or a free upgrade to a 10-foot truck with miles to travelMs*** still insisted on picking up at Tires R UsBecause they were unable to reach an agreement, Ms*** was told the reservation would still stand for the 9-foot cargo van plus free miles for Inglewood pick upMs*** then decided on the alternative of a free upgrade to the 10-foot truck and free miles at S.Main Stin Los Angeles, approximately miles away from her preferred pick up locationAfter coming to this agreement, our Route Manager sent her an email reflecting the confirmationMsO*** stated they try to make the moving process easier for their customers and asked that her apology be relayed to Ms***.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive Assistant, U-Haul International

December 11, 2015Revdex.com ID#: *** ***U-Haul Ref#: ***Thank you for your continued concern for our customers *** *** and *** *** whose name is on the rental agreement.Pam A*** our Executive Assistant for our Southern Louisiana Regional Office, reviewed Mr*** recent
information he provided She advised our office she left a message for Mr*** explaining the original refund for $1,on October 30th did not transmit and for the inconvenience we caused, she included an additional $ She issued a refund for $1,today, which should post on his next Visa credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

September 20, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***Ashten P***, our Traffic Manager, and Kristin G***, our Field Manager, both from our South Puget Sound Regional Office, reviewed Ms***’ recent commentsMsG*** advised our office she spoke to Ms*** and explained she was only paying for shipping and delivery to her new locationThe VIP Certificates were applied to her rent so she was never charged for rentShe relayed Ms*** was not clear what she wanted other than wanting to be compensated for the worrying she states we caused.When MsP*** spoke to Ms***, Ms*** stated she was told she didn’t owe the $for rent and agreed she saw the $1,was applied by our Contact Center to the wrong portion of her moveShe also said she received an email stating her card would be charged $3,for shippingMsP*** confirmed no fees were charged to her card at that point and the only charges she owes is the difference from the $3,for shipping minus the $1,prepayment and then $for truck delivery in CantonsvilleMsP*** explained the email she received is an automatic email that is sent to our customer once the U-Box has shipped and didn’t mean we didn’t collect for the $1,800, which we had already confirmed with Ms***Ms*** stated for the stress she has experienced with the charges, she felt we should deduct $1,or a couple hundred for the miscommunications on U-Haul’s partMsP*** acknowledged a mistake was made on her prepayment being applied to the wrong portion of her move but that this was rectified in the amount of $410, which we covered with the VIP Certificates for her rentMsP*** advised Ms*** she would not be giving any further adjustments as Ms*** still owed the remaining shipping and for Cantonsville truck delivery if she still chose to have the U-Box delivered.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive Assistant

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564763, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 30, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***.Jessica A***, our Executive Assistant for our Western Massachusetts and Vermont Regional Office, reviewed Ms***’s recent commentsOther than the refund for the $Reservation Guarantee Fee that was issued to Ms***, no further refund or adjustment will be forthcomingAs U-Haul is a do-it-yourself moving company, we cannot be responsible for the hiring of contracted labor Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

April 20, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Alicia S***, our Executive Assistant for our West Houston Regional Office, followed up on the information Ms*** provided and was able to resolve her concernsShe
informed our office she had the Promissory Note removed and Ms*** will pay $77.34. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

I appreciate the reply however it appears you have some misinformationI was offered a truck in robertsdale however it was due back before noon the following day which would not allow me time to moveNow I could have taken it and returned it late but was advised it was scheduled to go out of state Sunday at noon and therefore I woukd have been greatly impacting another family and u-haul customerIn regards to the truck in mobile, when that truck was offered I was already at the *** dealership signing contracts This was at approximately 12:pm (because *** had agreed to stay late to allow me time to get there when they normally closed at noon) when I had a 10am reservation. in regards to the $credit, unfortunately the difference in rate was approximately $plus my time to find another truck and drive to and from Mobile to get it AND pay my hired help to wait for me to get the other truckSo while I appreciate the gesture it falls well short of making up for the difference in rates. Please let me know if we can not make this unfortunate event right

Please see these attached files I had appointment in Honda dealership times, Saturday (they didn't have the parts) and yesterday, Wednesday, August 2ndThe estimated cost was $(Parts, labor plus tax)I left my car and then was called and told that they couldn't fix it as quote: "REAR BUMPER COVER DO NOT FIT AFTER MARKET HITCH IN THE WAY." The big hole and loose outside lover part behind left rear wheel remains on my new SUVIt is really frustratingI have to find some solution to get it fixed, probably order the custom part.I would propose you to pay $and I will not take any further action nor charge you for my valuable time lost because of your totally unprofessional and unacceptable job. Please let me know if you accept my proposal to solve this dispute. Regards, *** ***
*** *** ***

January 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
Both our Executive Assistant and our Traffic Manager for our Eastern Florida Regional Office reviewed Ms***’ recent comments to your officeThey both advised our office Ms*** admitted to them of receiving all due money back
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

October 27, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. John M***, our Field Manager for our Central Ontario Regional Office, followed up on the information Mr*** providedHe informed our office a refund for $was
issued back his Visa account as an adjustment on his rentalThe refund should post on Mr***’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

December 30, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Michael C***, our GM for our U-Haul Moving and Storage of Johnson City, followed up on the information Ms*** provided He informed our office he spoke to Ms*** previously
and addressed her concerns Ms*** was advised that it was common the straps can require to be snugged up from the car shifting during transit The Auto Transport User’s Guide has a checklist that recommends our customer inspect vehicle and connections at each stop We also provide a toll free number that is staffed hours a day, every day of the year should our customer need assistance during their move The number is listed on the rental contract and on the equipment itself We have no record of Ms*** contacting us for assistance MrC*** mentioned the auto transport had no mechanical issues when rented and our receiving location also relayed the equipment was in rental worthy condition when received Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International