Bical Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received the check!!! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Bical Chevrolet regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]I called BICAL and the [redacted] asked me [redacted] to give her time to get the funds out next week to meThe week of 102014- In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I feel they lied and led us on by saying they will take care of everythingWe were told by the salesman when he removed plates that the car was in excellent conditionNow VW wants to charge me for additional damages on the vehice that I did not have at time of trade inIf you like I will send you a copy of bill for $1016.81.Thankyou In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Bical Chevrolet has been extremely accomadeting to this customer who bought a pre-owned vehicleWe gave her off the price to address her concerns when she bought the vehicleThen we gave her a check for windshield repairThen we overnighted her in parts since she lives out of state None of her issues we NY Lemon LawThe customer also put miles on vehicle in daysThis customer shared her concerns with [redacted] on and they agreed with Bical that we have gone up and beyond what was required

In regards to this case a check has been cut the check # [redacted] in the amount of $payable to [redacted] and will be mailed out tomorrowI am sorry for the over sight

Please be advised that [redacted] signed a buyers order for x months 15k miles per year based on bank approval, with no down payment, but he is required to pay sales taxIm not sure why he listed for months in his complaint Based on bank approval he did not qualify for tier payment that he negotiated [redacted] did sign a credit application and give us authorization to submit his app to the bank

Since we are not able to run her credit again, we can NOT verify her score dropped pointsWe are not a lender so we are considered a soft hitWe reassured her then when her dispute is submitted we will approveThere is nothing more we can do at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I received the check but they denied that it was reported to my credit report and it was because they did not respond to this in a timely matterI requested a letter from them to send to the credit company but they refused

[redacted] left a message at 1.46pm today.( iys now pm) I have returned his call and made an appointment to meet with him on Sat @ 11am to discuss his concerns

Please see the 3 different attachments that show [redacted] was aware that the term was 48 months. [redacted] has the ability to switch his lease at 36 months, just like he did when he leased the 2016 Malibu. BIcal Chevy took him out of his NISSAN lease 7 months early. Bical Chevy does not... give the FREE service, It comes directly from CHEVROLET. In good faith we can extended $200.00 in service credit to cover the 2-3 addtional oil changes.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [My remote start was in perfect working order prior to being serviced at this dealer, and I find it appalling that they are insinuating I am lyingI spoke to the original installer, and they told me that while the module is technically located under the dashboard, it is close enough to the ignition to certainly be at risk of being damaged during the change of an ignition switchThey also stated that there is no reason that it could not be determined whether or not it was recently "fried" I find it ludicrous that this dealer would say they are not responsible for aftermarket parts that they damage during a repairMy leather-wrapped steering wheel is not an aftermarket part, and they managed to scratch that during the time they had my car, and didn't feel the need to say anything about that I let that go because it was a small scratch, but considering that and the damage to the and the remote start, it's obviously the work performed was done sloppilyIt's unreasonable to expect a customer to provide a full demonstration of what works on their car prior to having anything done to it, but apparently it's the only way to protect oneself I do not expect satisfaction from this complaint, based on both the dealer's "F" rating on the Revdex.com site, and the numerous poor reviews on many other sites.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Please see the different attachments that show [redacted] was aware that the term was months [redacted] has the ability to switch his lease at months, just like he did when he leased the MalibuBIcal Chevy took him out of his NISSAN lease months early Bical Chevy does not give the FREE service, It comes directly from CHEVROLETIn good faith we can extended $in service credit to cover the 2-addtional oil changes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Left a message with the operator, she is going to have [redacted] call me backAwaiting call back from [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When we purchased the vehicle and had 25,miles When we brought it back to Bical to be fixed it had 30,milesBical gave us $off the price of the vehicle to address the headlight and the bar that holds into place Bical gave us a check for $to repair the windshield and when we went to get a quote on it we found out the cost is $Bical did send us out the part that they insured us would correct the problemsOn April we brought the vehicle over to Jackson Chevrolet a certified Chevy dealership to install the partsJackson said the parts were incorrect and/or did not fix or correct any of the problemsWhen I found out I called Bical spoke with [redacted] to let him know that he needs to speak with [redacted] at Jackson ChevyI also called [redacted] ***, spoke with [redacted] and explained the problems that we were having( [redacted] acted as a liaison between us and Bical.) [redacted] at [redacted] ***never agreed that Bical went above and beyondHe was actually disappointed a Chevy dealership would behave this wayHe explained there's nothing that he could do because Chevy dealers are independently owned, but did say that Bical would look at the vehicle againHe said that he would call [redacted] and have her call me no later than April ***April [redacted] came and went and I did not hear from ***I called and left her a message on April ***, [redacted] and [redacted] and still have not heard back from her In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When requested from the dealer to have all paperwork retuned they refusedMy social security was not accurately depicted on the document and the dealer went out their way to find my social security numberThe information that was highlighted on the paperwork was ignored that indicated to not use tinfoil until I returned on Saturday with my husbandThe dealer deliberately ran my credit with using my name address and date of birthI spoke with the general manager after eight message in which she indicated that the search was a soft inquiry on my creditI'm not sure how she does not the difference but my score dropped point off of that inquiry which is considered a hard inquiryI will not do business with this dealer and requested to have this item disputed off my credit report and all paperwork returnedThe gentleman at the front desk said he will not give me my info as he has to store for their recordsI exclaimed I do not want to business and want my paperwork with my personal info returnedI've read several complaints that they go back and rerun your credit a year later with having access to this informationIt's a very underhanded business they are running at bical In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Please see attached paperwork received from manager, Diana D [redacted] that lists the specifications of the vehicle MsD [redacted] also wrote on the paperwork some additional featuresLastly, you see the following hand written calculations:"2016_$X months x 12K] & what I needed to put down1ST + DMV It must be noted that the language written are all Auto Sales Terminology It is beyond me why the respondee would lie and state that the lease term nedotiated was monthsThe general public needs to know and be warned of the very deceptive practices that was performed at BICAL As mentioned, the damages has been done in terms of the numerous credit inquiries on my credit report for no legit reason since BICAL did not keep their DOCUMENTED word In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand the paperwork signed shows months but that was never discussed I believe there is an ethical responsibility on the dealerships part to ensure what's discussed is what is agreed toAlso ibelieve that the customer should be made aware verbally, especially if it's different than what was discussed, and understands when signing Also this is the first mention of the ability to change the lease which is opposite of what I've already been lead to believe In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I spoke with ** *** and apologized for over sightWe are giving him a check for the amount of He will pick it up directly 5/**/2016, this will resolve the issue

It was purely human errorThe writing on the bottom of credit application that said not to run credit was blocked by other paperworkWe apologized to the customer and would still like the chance to earn her business

It is in writing x with his signature, Im know so sure what else could have been done*** *** can call me directly and I will explain there are always options to get out early, just like he did on his NMAC lease, months earlier