Bical Chevrolet

[redacted],
As you can see from the attached customer assistance complaint from General Motors, I have already addressed this customers issue. The gentleman came in here shopping for a new vehicle. The price we agreed on was verbal, with the stipulations that he take delivery ASAP...

since the factory rebates and incentives were changing the next day. The gentleman did NOT leave any deposit with Bical Chevrolet. Bical Chevrolet dies not dictate when the rebates end. He embellished his story to General Motors by saying he left a deposit when he in fact did not. I called him and told him whatever rebates he qualifies for he will get. He advised me he was going out of country for extended period of time and will call me when he is ready to purchase.
Thank You
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I never received the check!!!
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I understand the paperwork signed shows 48 months but that was never discussed.  I believe there is an ethical responsibility on the dealerships part to ensure what's discussed is what is agreed to. Also ibelieve that the customer should be made aware verbally,  especially if it's different than what was discussed, and understands when signing.  Also this is the first mention of the ability to change the lease which is opposite of what I've already been lead to believe. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we purchased the vehicle and had 25,124 miles.  When we brought it back to Bical to be fixed it had 30,553 miles. Bical gave us $600 off the price of the vehicle to address the headlight and the bar that holds into place.  Bical gave us a check for $75 to repair the windshield and when we went to get a quote on it we found out the cost is $308. Bical did send us out the part that they insured us would correct the problems. On April 2 we brought the vehicle over to Jackson Chevrolet a certified Chevy dealership to install the parts. Jackson said the parts were incorrect and/or did not fix or correct any of the problems. When I found out I called Bical spoke with [redacted] to let him know that he needs to speak with [redacted] at Jackson Chevy. I also called [redacted], spoke with [redacted] and explained the problems that we were having. ([redacted] acted as a liaison between us and Bical.) [redacted] at [redacted]. never agreed that Bical went above and beyond. He was actually disappointed a Chevy dealership would behave this way. He explained there's nothing that he could do because Chevy dealers are independently owned, but did say that Bical would look at the vehicle again. He said that he would call [redacted] and have her call me no later than April [redacted]. April [redacted] came and went and I did not hear from [redacted]. I called and left her a message on April [redacted] and [redacted] and still have not heard back from her. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Please see attached paperwork received from manager, Diana D[redacted] that lists the specifications of the vehicle.   Ms. D[redacted] also wrote on the paperwork some additional features. Lastly, you see the following hand written calculations:"2016_$660 X 48 months x 12K] & what I needed to put down. 1ST + DMV.  It must be noted that the language written are all Auto Sales Terminology.  It is beyond me why the respondee would lie and state that the lease term nedotiated was 39 months. The general public needs to know and be warned of the very deceptive practices that was performed at BICAL.  As mentioned, the damages has been done in terms of the numerous credit inquiries on my credit report for no legit reason since BICAL did not keep their DOCUMENTED word.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Let’s get a few things straight:1.  I was directed by Damon at Chevy Customer Care to make an appointment with you.2.  If you need to go over the car with me and your parts person, then I certainly need an appointment with you.  3.  I asked for a confirmation that this time is agreeable with you, as I am not about to spend more time with this ridiculous situation if you will not be available. 4.  I did not call you directly, I don’t have your direct line. I suppose we will see how things go on Tuesday, 2/** about 4pm.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we purchased the vehicle and had 25,124 miles.  When we brought it back to Bical to be fixed it had 30,553 miles. Bical gave us $600 off the price of the vehicle to address the headlight and the bar that holds into place.  Bical gave us a check for $75 to repair the windshield and when we went to get a quote on it we found out the cost is $308. Bical did send us out the part that they insured us would correct the problems. On April 2 we brought the vehicle over to Jackson Chevrolet a certified Chevy dealership to install the parts. Jackson said the parts were incorrect and/or did not fix or correct any of the problems. When I found out I called Bical spoke with [redacted] to let him know that he needs to speak with [redacted] at Jackson Chevy. I also called [redacted], spoke with [redacted] and explained the problems that we were having. ([redacted] acted as a liaison between us and Bical.) [redacted] at [redacted]. never agreed that Bical went above and beyond. He was actually disappointed a Chevy dealership would behave this way. He explained there's nothing that he could do because Chevy dealers are independently owned, but did say that Bical would look at the vehicle again. He said that he would call [redacted] and have her call me no later than April [redacted]. April [redacted] came and went and I did not hear from [redacted]. I called and left her a message on April [redacted], [redacted] and [redacted] and still have not heard back from her. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In regards to this case a check has been cut the check #[redacted] in the amount of $665.16 payable to [redacted] and will be mailed out  tomorrow. I am sorry for the over sight.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I understand the paperwork signed shows 48 months but that was never discussed.  I believe there is an ethical responsibility on the dealerships part to ensure what's discussed is what is agreed to. Also ibelieve that the customer should be made aware verbally,  especially if it's different than what was discussed, and understands when signing.  Also this is the first mention of the ability to change the lease which is opposite of what I've already been lead to believe. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I feel they lied and led us on by saying they will take care of everything. We were told by the salesman when he removed plates that the car was in excellent condition. Now VW wants to charge me for additional damages on the vehice that I did not have at time of trade in. If you like I will send you a copy of bill for $1016.81.Thankyou 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dome light had nothing to do with the battery dying, as a matter of fact it was one of the things I had mentioned to you to look at (I recall telling the [redacted] that this light has been like this for a while, and that I was told it was a ground wire that has a shortage).  The battery died because the alternator was not working at full capacity.  The Belt was warn and you neglected to follow-up and decided to just replace the battery.  It is your company's responsibility to investigate all matters that would derive from a battery dying.  It is good to listen to the customer's opinion; but you are the professionals, so my last question is how was it that you didn't see the torn belt and as soon as I brought it to another mechanic they recognized it right away.  After several calls of which I have noted right after the repair and the next day as a matter of fact, no response was sufficient nor did you show or exhibit any concern when I addressed the problem to your [redacted] or the [redacted].
When I asked to come in and show the company the belt; I was told that "there is nothing we can do about that belt"  I still have the belt.  
This business has had several complaints by many customers as to the quality of work you provide your customers.  I would like my money in return.  And yes, after trying to work this out with the company for 3 weeks, I have other things to do in life and would like you to know this was not forgotten nor will it go without notice.  The replaced battery was not the same quality as the one you replaced.  The original battery was a higher brand and longer life.  When I questioned you about this , the reply was this is the manufacturer brand. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please be advised that [redacted] signed a buyers order for 677 x 39 months 15k miles per year based on bank approval, with no down payment, but he is required to pay sales tax. Im not sure why he listed 660 for 48 months in his complaint   Based on bank approval he did not qualify for tier 1...

payment that he negotiated.  [redacted] did sign a credit application and give us authorization to submit his app to the bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am still waiting for the check to be sent to me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Left a message with the operator, she is going to have  [redacted] call me back. Awaiting call back from [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

customer was advised that we would look at it on her next visit...all the parts that were scratch were taken care of already..the area where she is referring to that she believes is lifted is off at best by a milimeter..if there is a way to get it any better we will on her next visit...

Review: buy a car on July **, 2013 and on August *, the car had to return to dealer because, the needle that marks the temperature is going to end, I spent there from 10:30 am until 5:00 pm for they tell me that the car had to be there and to call back in the next two days to see what the problem with the car, I called and they said they still did not know what the problem was, that they had to disassemble the car to find the problem and to call them in two days, I called and they still could not find what was the fault and were still looking for, and that for the following Tuesday August ** going to be ready, call the today Monday August ** to know what time have to go to pick the car tomorrow and they told me that the car would be ready the next week because they had an electrical problem, call to speak with [redacted] at 3:20 pm and she told me that she will call me back is 8:40 pm and she never called to explain what is the problem and is they can give another car until my car is fix I explain that I have children's and I need the car to go to work and leave my daughter in daycare but it seems that they are playing with me or they are waiting to be one month that way they do not return my down payment money.Desired Settlement: They have to give me my money back or another car until they fix my car

Review: I placed a $500 deposit on a car. I ended up buying another car from another dealership. They were very angry and had spoke nasty towards me. At my first visit they refused to refund the money. In my second trip I received only $330 back as I payed part on my credit card and $170 cash. They told me that they would send me a check for the rest. It has been two weeks now and they still haven't sent me a check for the rest of my money. The [redacted] could not have been any ruder to me. She was making comments about me to her manager as I was standing there calling me a "stupid child" and she won't deal with children anymore. Since that point I have not contacted the dealership because I would rather not be treated that way.Desired Settlement: I would like a full refund of my $170 as soon as possible.

Business

Response:

check [redacted] for $170.00 was cut on 8/**/2013 if the customer has not received as of yet please let me know and we will stop payment and reissue a new check.

thank you

Consumer

Response:

Review: On Thursday April **, 2014, I went to the Bical Chevrolet dealer located at [redacted], and I placed an order for a 2014 Chevrolet Cruze Diesel and put $500 down as a deposit. I was told the car would be ready in 4-6 weeks and that I could check the status of it either by going online or by calling the [redacted] associate. I called the original [redacted] associate assigned to me, [redacted], the following Wednesday 4/**/14 to see if any additional information was available, as none was posted online. He said there was something and that he would call me right back and let me know all of the details. I waited till Tuesday 4/**/14 but I did not receive any calls. I called the dealership later in the afternoon and asked to speak with him. The [redacted], [redacted], said that it was his day off so I then asked to speak with the [redacted], [redacted]. She said he was with a guest and that he would return my call as soon as possible. Again, I did not receive any call back. I waited till the following afternoon, Wednesday 4/**/14, before calling the dealership again. The [redacted], again [redacted], told me that [redacted] was not in that day, apologized for the inconvenience and said that she would give my information to the [redacted], and that she would be the one to call me back. Yet again, I did not receive any call back. The following day, Thursday 4/**/14, I called the dealership and spoke with [redacted] again. I informed her that I still did not receive any call backs and that I would like to cancel the order. She transferred me the [redacted], [redacted]. I informed him of the situation and that I wanted to cancel the order and end this unacceptable business relationship. He informed me that the original [redacted] associated, [redacted], was no longer with the business and that I could "do whatever I want" but that he would not refund my deposit. I am very dissatisfied with the level of customer service I received and it is for this reason that I no longer wish to continue doing business with a company that has poor or, in this case, no communications with its customers.Desired Settlement: Full refund in the amount of $500 for my initial deposit and inconvenience.

Review: I went to the Dealership in 6/**/14 and spoke to sales [redacted] and told him I wanted to purchase an Equinox 1LT and he referred me to salesman [redacted], we sat down and discussed the vehicle I wanted. He went an spoke to his manager who came into the cubicle and he gave me a price without a trade and with a trade a 2002 Pontiac Aztek, but the cars they had in stock I did not like the color of the upholstery. I left and did not purchase a vehicle. After speaking to my daughter I call [redacted] and asked if he had any vehicles with the black on black upholstery and he said yes, so I went to the dealership and he discussed the unit he had and I agreed on one Silver wit black on black upholstery, I said I will pick it up on Fri * the said they would be closed so I agreed to pick it up on Thursday [redacted], an will return on Wed [redacted] to sign the papers. I went back on Wed [redacted] saw the vehicle drove it at Belmont race track he drew up the sales agreement I singed and [redacted] said he will call me later with the time to PU the vehicle. I called my Insurance gave them the vin and got insurance, I went to my bank and got a check for the full payment price. Later I got a text fron [redacted] saying I could PU the vehicle a t 2pm on Thursday. On thurs while empting the vehicle at about 9.30am I got a call from [redacted] saying there was an issue and that will not be able to PU the vehicle and the price was $500 dollars more and it was his error he did not make any suggestion of compromise and hung up. I went to the dealership [redacted] was off and spoke to [redacted] who made no suggestions and I told him when [redacted] comes in have him send me my paper work, I contacted General Motors on Thursday spoke to their people and the said the Dealership would contact me in 24 hours needless to one contacted me ad here I am.Desired Settlement: Give me the vehicle at the agreed price any difference in price should be absorbed by them

Business

Response:

[redacted],

As you can see from the attached customer assistance complaint from General Motors, I have already addressed this customers issue. The gentleman came in here shopping for a new vehicle. The price we agreed on was verbal, with the stipulations that he take delivery ASAP since the factory rebates and incentives were changing the next day. The gentleman did NOT leave any deposit with Bical Chevrolet. Bical Chevrolet dies not dictate when the rebates end. He embellished his story to General Motors by saying he left a deposit when he in fact did not. I called him and told him whatever rebates he qualifies for he will get. He advised me he was going out of country for extended period of time and will call me when he is ready to purchase.

Thank You