Bical Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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*** *** ***Agenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel Drive instead of a All Wheel DriveOnce again the Front wheel drive is less expensive than the All wheel driveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is 1LT which is less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “cannot get me out of this car but she wants to do right by me and honor it” She also stated that MrGiovanni is no longer with Bical Chevrolet.f) MsD*** asked for a couple of days to resolve this issue and get back to me.Thank you Ms D*** for your time, sensitivity to this matter, and professionalism
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Meeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,SorinMeeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,SorinMeeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,SorinMeeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,SorinMeeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,SorinMeeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,SorinMeeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,SorinMeeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,SorinMeeting minutes BicalLocation: W Merrick Rd, Valley Stream, NY 11580Date: Saturday, July 30, 2016Time: 11:AMAttendeesMs. Diana D***MrSorin SasAgenda: new Chevrolet Traverse 1LT AWDI have arrived at 10:AMI have met with Ms. Diana D***and presented her with the following information:a) My Buick Enclave AWD contract cost $(all included)Enclave is an upscale luxury car, and only a high end version of the Traverse (2LT) could be properly compare to the Buick EnclaveNOTE: I have leased a lower end LTwhere the price difference is significant.b) Informed MsD*** that I did my shopping on line and made sure I had at least 2 price offers from different dealersIn this particular case I received and offer from EagleChevy for a new Chevrolet Traverse 1LT AWD - "$for a month lease with 10,miles per year with down”The $was my reference priceProvided original email to MsD***. c)Before I step foot on Bical's dealership property, I have negotiated the Chevrolet Traverse 1LT AWD price with Bical’s employee MrGiovanni and he did confirm the price for an 1LT AWD @$a month with zero down and no lease termination and disposition feesHe also stated that Bical will beat any other offerings, please see excerpt below:"What are Eagle and Sunrise offering? I promise we'll beat it” A VIN number was also provided in the email.Provided original emails to MsD***d) Since the terms of the contract were changed without my approval, currently I am paying $for an 1LT Front Wheel DriveAlso informed MsD*** that the GM Financial department has listed my car as a Traverse which is inaccurate, because my car is much less expensive than an 2LTe) MsD*** acknowledged the problem and she stated that she “wants to do right by me and honor it”f) MsD*** asked for a couple of days to resolve this and get back to me.Thank you Ms D*** for your time, sensitivity and professionalism.Regards,Sorin

Revdex.com:At this time, my complaint, ID *** regarding Bical Chevrolet has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

We agreed in writing to pay 2907.50, which we didCheck # *** and it was cashed by Volkswagon CreditBical Chevrolet does NOT access the damage of any off lease vehicle, including Chevrolet VW credit has there own divison that does that*** should call VW and try to negotiate
the damage, especially if he was under the mileage

Beware of internet specials, Bical will only sell you the car at the website price if you take financing from themI saw a car I was interested in and called Bical to ask a few questions and told them I would come by to see the car the next day Drove 1+ hours only to find out that I need to finance the car through Bical in order to get the web price If I wanted to pay cash the price would be $1,more
The problem I have is that neither their website nor the manager I spoke to on the phone made mention of this It was only after I went into the dealership to test-drive the car that the salesperson decided to bring this up
Seems like a shady, if not illegal practice to me, of offering an internet special to attract buyers and then adding on finance requirements once the buyers come into the dealership

Ms.Trosterman gave us permission to run her credit and submit applications for an automobile loanBical Chevrolet ran only one inquiry on *** and ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
NO, I DID NOT GIVE ANY PERMISSION TO RUN MY CREDIT FOR AN AUTO LOAN. I GAVE RELUCTANT PERMISSION TO RUN CREDIT FOR AN AUTO LEASE THROUGH GM, ALTHOUGH I BELEIVE SHE SAID THAT IT WAS A SOFT INQUIRY.. AND LIKE I SAID IN THE ORIGINAL COMPLAINT, SHE KEPT ME WAITING AT THAT DEALERSHIP FOR OVER HOURS, ALL THE WHILE SAYING THAT IT WILL ALL BE APPROVED AND THERE WOULD BE NO PROBLEM....AND THEN OUT OF NO WHERE SHE TURNS AROUND AND GETS VICIOUS....AFTER HOURS.....AND THEN SHE, THE MANAGER, DIANA, STARTED RAMBLING SOMETHING ABOUT AN AUTO LOAN/FINANCE....AND I SAID NO!!!, BUT SHE LOCKED HERSELF IN A GLASS OFFICE AND PRESUMABLY RAN THE CREDIT FOR AN AUTO FINANCE....(I LEFT - BECAUSE SHE WOULD NOT EXPLAIN OR SPEAK TO ME AND OBVIOUSLY WASTED ENOUGH OF MY DAY)....WHICH I DEFINITELY DID NOT APPROVE OF, ESPECIALLY AFTER WHAT SHE DID TO ME OVER THE LEASE. ON MY CREDIT REPORT, RIGHT AFTER GOING TO BICAL, THERE APPEARED INQUIRIES SEVERAL DIFFERENT BANKS ....INCLUDING TD BANK, ALLEY FINANCIAL AND SEVERAL OTHERS.....AND THEY ALL APPEARED ON THE DATE THAT I WAS IN BICAL.....THERE ARE ANOTHER, AT LEAST INQUIRIES THAT CAME FROM HER DEALERSHIP.....SO EITHER SHE RAN THEM, WHEN SHE PUT A FINANCE APPLICATION IN, AFTER SHE HAD JUST TOLD ME THAT SHE WOULD NOT LEASE TO ME....(OUT OF THE BLUE).....OR THE LEASING COMPANY RAN IT...EITHER WAY, IT IS ALL DIRECTLY RELATED TO BICAL CHEVORLET AND THEY ARE ON MY CREDIT REPORT....AND SHE/BICAL/GM OR WHOEVER PUT THEM ON MY CREDIT NEEDS TO REMOVE IT...I NEVER AUTHORIZED HER TO RUN A FINANCE FOR A CAR!!!!!!!!!....AND NEVER TO RUN IT WITH ALL OTHER BANKS!!!! AND BARELY GAVE HER AUTHORIZATION TO RUN IT ONCE FOR THE LEASE. MY PREVIOUS COMPLAINT STANDS AND THENSOME
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Sincerely,
*** ***

*** ***,
The dvd player was at no charge, *** *** was referred to Bical from a very satisfied customer. I personally made the arrangements with *** *** to get dvd player installed and advised her it would take 2-hours*** *** showed up for appointment
and then leftIt was her decision to leave. She refuses to wait even thou she originally agreed toWe have our installer going directly to her work place to install it on Tuesday 7-**-@ 11am
Thank You,
*** ***

** *** negiotated a payment that he was not qualified for based on credit

I did sit an speak to the customer and his daughter about the repairs performed to repair the check engine light..Customer was charged $to replace camshaft position actuator as the first step of repairs..In some cases the timing chain would need replacement as well but instead of just
saying from the start lets do the timing chain and the actuators to cover all bases we started with the cheaper option..Obviously in this case the timing chain will need replacement..I agreed to have the timing chain replaced at no cost to the customer..Customer was satisfied with this agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Let’s get a few things straight:
1. I was directed by Damon at Chevy Customer Care to make an appointment with you2. If you need to go over the car with me and your parts person, then I certainly need an appointment with you.
3. I asked for a confirmation that this time is agreeable with you, as I am not about to spend more time with this ridiculous situation if you will not be available
4. I did not call you directly, I don’t have your direct line
I suppose we will see how things go on Tuesday, 2/** about 4pm
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Sincerely,
*** ***

the car was brought in for a recall to replace ignition switch..once repairs were complete the customer picked up the car..the following day customer returned saying the aftermarket remote start wasnt operating..I had my technician take a look at it,he was unsucessful in getting it to operate..i
sent the car to the company that installs our aftermarket alarms..they called to inform me the main module is fried,shorted out..this module is NOT located by ignition and was not touched during repairs by my shop..the coil that was replaced is located behind the steering wheel horn pad..the module for remote start is located under the dashboard..the aftermarket remote start system in there is old and the alarm company said it is unrepairable..a new system would need to be installed..I asked if it was something that looked like a recent failure..according to them it was undeterminable..we dont know if the remote start system was operating before it was brought in for repairs..cost of replacement on this kind of system would normally be $plus tax..I offered it to them for $plus tax..customer declined..it should be noted that we as a dealer are not responsible for repairs or items that are not factory items..thank you for letting me respond
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Please see attached paperwork received from manager, Diana D*** that lists the specifications of the vehicle MsD*** also wrote on the paperwork some additional featuresLastly, you see the following hand written calculations:
"2016_$X months x 12K] & what I needed to put down1ST + DMV It must be noted that the language written are all Auto Sales Terminology It is beyond me why the respondee would lie and state that the lease term nedotiated was monthsThe general public needs to know and be warned of the very deceptive practices that was performed at BICAL As mentioned, the damages has been done in terms of the numerous credit inquiries on my credit report for no legit reason since BICAL did not keep their DOCUMENTED word
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Sincerely,
*** ***

reimbursement for the towing was on hold due to customer doing a credit card dispute on the repairs that were doneas it seems the credit card company found in favor of my company being we repaired the vehicle correctly the second timenow I can go ahead and get the process started on getting
the reimbursement for the towing expenses..I will look here to see if we have the bills for the towingif the customer has bills for the towing or even the copies they can fax that to me at ###-###-#### and I can begin the process

Bical Chevrolet did send one payment to Acura back in Sept The acura lease was not in ** *** name, but her dad'sBoth myself and *** *** was not able to verify if the check was posted and cashedBical Chevy had to stop payment on the orginial checkA check has been sent directly to ***
*** for one paymentIt is up to her to forward it to Acura, since account was not orginial in her name

I said to make an appointment,not to call me directly to make an appointment..secondly,I am not ordering parts until you bring the vehicle in for the appointment..reason being is I want this looked over with you in person with my parts manager so the correct parts can be ordered..the pictures were ok but need to be sure of what exactly is needed..we will order them overnight so we get them asap..you will be in a rental vehicle while all this takes place till repairs are complete..may be a day process..beyond this I dont know what else can be done till you arrive for your appointment date

car was here that one and only time..as I explained to him the rim damage could have come from anywhere at any time..I also told him I dont believe it was from a pothole but that it could have been anything..he left with his car then returned several hours later..who is to say when the damage happen
?? if he didnt notice damage leaving here whats to say he didnt damage it in the several hours he left the dealership and then decided to come back and blame us ? whats to say the damage wasnt done the day before and he didnt notice it till hours after he left here ?? obviously he doesnt look at his rims and tires every time he gets in his car or he would have noticed the damage whenever it happen...I cannot say where and when he damaged the rim but it wasnt done here..if it was damaged here it could have only been done near a lift which would have left a streak of blue paint on his rim because all my lifts are pained blue..when I looked at his rim with him I did not see any paint markings and he acknowleged that as well..bottom line is it wasnt damaged here and I dont have a crystal ball to tell me where and when he did it..he doesnt either

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When requested from the dealer to have all paperwork retuned they refusedMy social security was not accurately depicted on the document and the dealer went out their way to find my social security numberThe information that was highlighted on the paperwork was ignored that indicated to not use tinfoil until I returned on Saturday with my husbandThe dealer deliberately ran my credit with using my name address and date of birthI spoke with the general manager after eight message in which she indicated that the search was a soft inquiry on my creditI'm not sure how she does not the difference but my score dropped point off of that inquiry which is considered a hard inquiryI will not do business with this dealer and requested to have this item disputed off my credit report and all paperwork returnedThe gentleman at the front desk said he will not give me my info as he has to store for their recordsI exclaimed I do not want to business and want my paperwork with my personal info returnedI've read several complaints that they go back and rerun your credit a year later with having access to this informationIt's a very underhanded business they are running at bical. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel they lied and led us on by saying they will take care of everythingWe were told by the salesman when he removed plates that the car was in excellent conditionNow VW wants to charge me for additional damages on the vehice that I did not have at time of trade inIf you like I will send you a copy of bill for $1016.81.Thankyou
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Sincerely,
*** ** ***

we did need to replace the broken brackets to complete the engine replacement and did use the allocated funds from *** to do so..in the meantime we are working with *** to get additional funds to pay for the tire replacement