Bical Chevrolet

Review: I went to the dealer because my engine light was on for only a day ,I was there at 6:30 am on 08/ ** 14 stayed with my car , the [redacted] told me what repairs need to be done and how much it will cost for the engine light to come off,which was $843.25i said ok get it done

After staying there waiting for 10 hours the repairs were done the engine light was off I paid cash $843.25 .

On my way home in about 5mins the engine light came back on ,when I came home I called right away to let them know about the light [redacted] said to come back in the morning ,I went again 6:30 am stayed there another 3: hour while he checked for the problem,he came back and said it could be something else and I would have to pay another 1400.00 to get it repaired.

I asked for my money back he said they can't do that,in conversing with him earlier he mention he can't make a living on oil change ,o I believe why I was charge excessively .

My daughter called the company today and made a complaint ,they told her we should come tomorrow to to see [redacted] the [redacted] ,but she thold them she would be filing a report .

There new number is ###-###-####.Desired Settlement: They can take the fee for the oil change but nothing else because the problem still exist.

Business

Response:

I did sit an speak to the customer and his daughter about the repairs performed to repair the check engine light..Customer was charged $288.00 to replace camshaft position actuator as the first step of repairs..In some cases the timing chain would need replacement as well but instead of just saying from the start lets do the timing chain and the actuators to cover all bases we started with the cheaper option..Obviously in this case the timing chain will need replacement..I agreed to have the timing chain replaced at no cost to the customer..Customer was satisfied with this agreement..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been waiting on my car to be fixed since July 2014. My engine was replaced , and that took some time due to a part that was needed and on back order. I finally get a call to come get the car , and I'm told to bring a tire . A new tire was included in the original estimate , but I was told by the repair deptartment that the funds allocated for the tire were used for brackets for the engine . The repair dept should have contacted the insurance company and let then know they needed additional funds for the brackets. Not take it upon themselves to make the judgement call they did . I have not had a car in months and the delays and serious lack of communication has been horrible !Desired Settlement: Currently, I'd like them to provide a loaner or rental at no cost to me , until this is hashed out with the insurance company, or they replace the tire at their cost.

Business

Response:

we did need to replace the broken brackets to complete the engine replacement and did use the allocated funds from [redacted] to do so..in the meantime we are working with [redacted] to get additional funds to pay for the tire replacement..

Review: I purchased a 2016 Chevy Equinox in mid October of 2015 from Bical Chevrolet. Two months later the infotainment system broke. I took it to the Bical Service Department to fix the manufacturer defect. Upon replacing the system, they damaged four parts of the console and dashboard. I showed them the damage before I left the dealership and they said they would replace all the damaged parts. Upon picking up the car 1/**/16, I showed the service manager that three of the parts had not been replaced. He tried to say it had to do with the way the car clips together upon repair and would not fix the damaged parts.Desired Settlement: I want the car parts damaged by their service department to be replaced. The car must be restored to the condition prior to the damage.

Business

Response:

customer was advised that we would look at it on her next visit...all the parts that were scratch were taken care of already..the area where she is referring to that she believes is lifted is off at best by a milimeter..if there is a way to get it any better we will on her next visit...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 1/*/16, I picked up my brand new 2016 car, which had to have the entire infotainment system replaced due to a manufacturer defect. Upon getting into my car, I looked over the area that was replaced to notice extensive damage was done. All of the parts around and next to the system had damage to them. I asked the customer representative (Bradley) to come outside to show him the damage. He saw the damage and asked the service manager (Ed) to see the damage. The service manager said to his parts person to order the parts that were damaged. I brought the car in on 1/**/16 to have the damage, caused by the dealership, fixed. I asked the service representative to come out to the car to go over all the parts that were damaged and needed to be replaced. He brought one of his senior mechanics along. I pointed out the damage on the part above the glove compartment, the two sections (textured black outside and smooth black inside) on both sides under the actual infotainment system, and the scratch and dent on the lower parts of the dashboard. The damage was acknowledged. The mechanic asked could I live with the damage on the dashboard because replacing that could “[redacted]” I responded, no, it’s a brand new car. Upon picking up the car on 1/**/16, I inspected the car again to see that only some of the damaged parts were replaced. I asked Ed to come out to go over this. He was trying to tell me that there was no damage, that the part was misaligned. And yes, they would look at it when I had my car serviced again. I did not want to have a confrontation with Ed, as he did not even offer me an apology when I originally picked up the car (1/*) and pointed out the damage. This is a brand new car. And this is going on a long time now. It must be restored to the original condition that it was when it went in for service on 12/**/15 Please view the attached pictures. I will go over each picture:#323: That is the part above the glove compartment. You can see the dark shaded portion (not the gap between the two parts) in the middle of the picture. There is a “wrinkle” in the textured pattern. It is buckled.#341: You can see the damage to the center console part. This is showing the wavy edge (where the smooth plastic meets the textured plastic) where the textured plastic was damaged.#340: This shows a crescent shape mark made on the lower part of the dashboard.When the car went in for service to replace the manufacturer defect of the infotainment center, none of these marks where there. I am not talking about a gap between parts. I am talking about damage to the materials (scratches, dents, buckling). My car does not need to be looked at; the damaged parts must be replaced.

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Sincerely,

Business

Response:

I said to make an appointment,not to call me directly to make an appointment..secondly,I am not ordering parts until you bring the vehicle in for the appointment..reason being is I want this looked over with you in person with my parts manager so the correct parts can be ordered..the pictures were ok but need to be sure of what exactly is needed..we will order them overnight so we get them asap..you will be in a rental vehicle while all this takes place till repairs are complete..may be a 2 day process..beyond this I dont know what else can be done till you arrive for your appointment date..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Let’s get a few things straight:1. I was directed by Damon at Chevy Customer Care to make an appointment with you.2. If you need to go over the car with me and your parts person, then I certainly need an appointment with you. 3. I asked for a confirmation that this time is agreeable with you, as I am not about to spend more time with this ridiculous situation if you will not be available. 4. I did not call you directly, I don’t have your direct line. I suppose we will see how things go on Tuesday, 2/** about 4pm.

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Sincerely,

Review: I purchased a vehicle from Bical motors in Jan 2013,in which during the buying process I was told by the seller that certain defects would be corrected upon my purchase of the vehicle which had various fixable issues I was keen if and bought to there attention before and after purchase of the vehicle. My sole decision of the purchase was based on their promise to correct those issues. As of this date and several attempts between Jan and April of 2013 nothing has been honored. The [redacted] was notified of this several timesDesired Settlement: To make good on their verbal promise and fix the defects of the vehicle which is still on hand.

Consumer

Response:

At this time, I have not been contacted by Bical Chevrolet regarding complaint ID [redacted].

Sincerely,

Review: The had my $200 deposit, they said it is refundable if we don't make a deal. We didn't made deal at the end, then I asked for my refund on 2/**/2015.1st, they said the accountant is too busy to cut the check, after a week ,they still telling me to wait, then I made a complaint with 911, they said the accountant was sick for the last week (telling different stories), hopefully can back to job the next day. Then after 2 days ,I called them, the said the check will be mailed on that day. then its been another 10days , I still not receive the check. Its been 3 weeks since I request my refund back.Desired Settlement: The sales man has been rude to me, the [redacted] telling different storiesI want their sincere apology It made me suffered a lot mentally, I need $5000 to cover for that

Review: This is a leased vehicle. I originally agreed on pricing that was given, the next day when I went to the dealer to sign the lease the amount was significantly higher. The dealer agreed to pay the last 2 payments of $332.58 each at the end of the lease, which ends on August **, 2014. I have an IOU signed by the [redacted], [redacted]. I visited [redacted] on June *, 2014 and she agreed to mail a check. She has not sent a check and the 2nd to last payment was made by me to [redacted] through an automatic deduction. I made several attempts by phone calls, that she does not return, and email. My father in my behalf contacted Chevrolet corporate several times to no avail.Desired Settlement: Sent me payment of $665.16 ASAP!

Business

Response:

In regards to this case a check has been cut the check #[redacted] in the amount of $665.16 payable to [redacted] and will be mailed out tomorrow. I am sorry for the over sight.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received the check!!!

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Sincerely,

Business

Response:

of course you have never received the check because it was just mailed to you!!!!!!!!!!

Beware of internet specials, Bical will only sell you the car at the website price if you take financing from them. I saw a car I was interested in and called Bical to ask a few questions and told them I would come by to see the car the next day. Drove 1+ hours only to find out that I need to finance the car through Bical in order to get the web price. If I wanted to pay cash the price would be $1,000 more.

The problem I have is that neither their website nor the manager I spoke to on the phone made mention of this. It was only after I went into the dealership to test-drive the car that the salesperson decided to bring this up.

Seems like a shady, if not illegal practice to me, of offering an internet special to attract buyers and then adding on finance requirements once the buyers come into the dealership.

Review: On 01[redacted]/15 I went to BICAL CHEVROLET for a oil change. I pulled up at 8:55am and there was a guy there who checks the cars in & gets the mileage also he did a walk around my car for marks or damage. I also walked around the car with him I didn't see him put anything down. I then went inside & waited. It was about 11:50am my car was finally done & feeling impatient & very hungry for being there almost 3 hours I left & didn't look over my car trusting them. I went to a family members house where I am staying while I'm in NY to eat my car was parked in the drive way of the house for about a hour or so then I went to look for tires to buy & seen the damage to the drivers side front rim that looks like a metal object damaged the rim inward or something very very hard. I was a few blocks from where the car was worked on so I went back and it was around 2:45 or 3pm & they said it must have been damaged from a pothole. They said the damaged looked old but looking at it showed it was very new & shinny like it just happen not to long ago. I have a few little marks on the rims that you can see they look old but not that BIG mark on the rim. I took pictures also & spoke to two people over there & they kept telling me a pothole did it even thou the damage looked fresh. They never asked anyone in the service department about it they just tried to blame it on me. The rim damage looks like it just happened. Also the people at the tire place said the way the rim is damaged it couldn't have been a pothole. A [redacted] from chevy came out to speak to me & said they don't have people check the car for damage when they come in for service that was a lie because I was rite there when a guy did the walk around to check for damage & I told him I looked over my car with the guy who checked the car in & he didn't put that damage down & I didn't see that damage as well also the day before I had a car wash & wiped the rimes clean myself there was no damage. The damage looked like it just happen & I didn't run over anything. The damage doesn't look anything like a pothole did it. I just put new tires on the car the day after also the people who work there said its NO way a pothole could have did that type of damage. I reached out to the head office of chevy & they said they cant do anything because they said they didn't do it also the head office people asked them about someone checking the car in looking for damage & they choose to not answer that question at all when they were asked twice about it.. I don't know what to do I need help. Its not fare for them to get away with this.. Also when they give me a oil change they usually do a tire rotation & being my tires are to different size they would have to take tires off to switch them I believe. The damage could have been done by that tire thing or one of the lifts the guys told me at the tire place. I'm not sure but the damage shows its no way a pothole could have did it. They lied about the walk around to check for damage to cover them selves & the person who checked my car in apparently wasn't around. Please help me.. ThanksDesired Settlement: I would like for someone to be held accountable for the lies & the not answering of questions that have a lot to do with this matter.. Also I would like that damaged to be fixed.

Business

Response:

car was here that one and only time..as I explained to him the rim damage could have come from anywhere at any time..I also told him I dont believe it was from a pothole but that it could have been anything..he left with his car then returned several hours later..who is to say when the damage happen ?? if he didnt notice damage leaving here whats to say he didnt damage it in the several hours he left the dealership and then decided to come back and blame us ? whats to say the damage wasnt done the day before and he didnt notice it till hours after he left here ?? obviously he doesnt look at his rims and tires every time he gets in his car or he would have noticed the damage whenever it happen...I cannot say where and when he damaged the rim but it wasnt done here..if it was damaged here it could have only been done near a lift which would have left a streak of blue paint on his rim because all my lifts are pained blue..when I looked at his rim with him I did not see any paint markings and he acknowleged that as well..bottom line is it wasnt damaged here and I dont have a crystal ball to tell me where and when he did it..he doesnt either..

Review: I purchased a 2013 Chevrolet Equinox in August 2013 and purchased an extended warranty. I was informed by the salesperson, who no longer works there, that if the warranty was not used for any repairs on the vehicle by the time the vehicle was pay off I would receive those funds back. I purchased another vehicle July **, 2014 and the 2013 Equinox was paid off.

I gave BICAL CHEVROLET all the necessary information to cancel the warranty. [redacted] the head person at Bical told me that SHE HERSELF faxed the paper work on July **, 2014. [redacted] also told me that it would take up to six weeks to two months. [redacted] also told me that the funds would go to the new finance company when it should come to me. In the beginning of Sept. I inquired on how things were going with my warranty cancellation and the refund, was told that it was not put in until August first not July [redacted]. Now, every time I call she is in a meeting and NEVER returns my calls. I went to the dealership on Sept. ** 2014 to asked questions since she does not return my calls and was told come back to see her in two weeks. On Sept. ** 2014 I return to ask more questions when will I receive my funds and was treated with total disrespect was told "o have seat "I am in a meeting" after telling me to come in in two weeks and kept me waiting fifteen minutes. I feel I should have gotten some type of courtesy. My contract states " That states that " ALL FUNDS OWED TO ARE DUE IMMEDIATELY AT END OF CONTRACT.Desired Settlement: To return my $3295 TO ME.

Consumer

Response:

At this time, I have been contacted directly by Bical Chevrolet regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]I called BICAL and the [redacted] asked me [redacted] to give her time to get the funds out next week

to me. The week of 10/**/2014-10/**/2014.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On January **, 2015 we purchased a Trail blazer SS from Bical Chevrolet. When we looked over the vehicle we found the foot pedal adjustment did that work and the grill that holds the headlight in place was broke. We were given a $400.00 credit and told a $.50 fuse would fix the foot pedal adjustment. On the way home we noticed there was a chip in the front windshield and also that the rear wiper did not work. We called [redacted] at Bical and he agreed to send us a check to get the window repaired (that he said would only cost $75.00) and send out the motor for the rear wiper ensuring us that would correct the problem. When we brought the vehicle home we scheduled an appointment to have it looked over by a local Chevy dealership. February ** we brought the vehicle to [redacted] Chevrolet. At that time they noticed the issues that mirrors every time the key is taken out and put back in it would reset itself. The driver window operated slowly and then it would come to a complete stop. The vent system could only stay on one setting because of a broken actuator. The rear wiper we knew about. The fuse for the foot pedal adjustment did not correct the problem. We did receive a price for the windshield to fix. That price was $308.00. At that time when I pick up the vehicle I called [redacted] from Bical Chevrolet way right now and let him know the issues. He asked me to fax in the paperwork from [redacted] and I waited two days for him to get back to me. Finely I called him and he told me that [redacted] was out of whack with their prices and that they needed to look at it. I said okay that sounds fair. So we set up a time for March **. I explained to [redacted] I will be down as soon as I get my kids off to school at 7:45am. (I have a 3hr ride) [redacted] told me they would have the part in stock so they would be able to fix any problems because he understands that I have a long travel.

March ** I get to Bical Chevrolet at 10:10am. Little did I know it would be in 3 1/2 hours of just sitting with only one update. [redacted] walked by me about 8 times with no eye contact. 1 o'clock. I spoke with [redacted] after they were done looking at the vehicle we agreed that they would send us the parts to correct the problems and that we would pay for the labor. The parts that we agreed on would be the regulator motor which allows the window to go up and down, the actuator which stops the vehicle for making the ticking noise when the heat or air is on. [redacted] assured me that reprogramming the mirrors would correct the issue of them resetting themselves.

April * I brought the vehicle to [redacted] Chevrolet to install all the parts that were sent to me from Bical. All the parts that they sent me were wrong or did not correct the problem. At that time I called [redacted] from Bical explained to him that he needs to call [redacted] so he could understand exactly what the issues were. [redacted] agreed that he would call them right away. On April [redacted] I call [redacted] to see if they received a call from [redacted] at Bical. They informant me that they have not received a phone call. On April ** I left three messages for ** and two for [redacted] no one called me back. On that Saturday April ** I got a hold of [redacted] he said me there nothing that can be done. [redacted] the ** will call me on Monday. Monday came and went [redacted] did not call me. I gave her till Wednesday were I called her four times and left messages and she never returned any of my calls.Desired Settlement: I would Bical Chevrolet to pay to have the vehicle fixed at my choice of dealership close to me.

Business

Response:

Bical Chevrolet has been extremely accomadeting to this customer who bought a pre-owned vehicle. We gave her 600.00 off the price to address her concerns when she bought the vehicle. Then we gave her a check for windshield repair. Then we overnighted her 226.00 in parts since she lives out of state. None of her issues we NY Lemon Law. The customer also put 9000 miles on vehicle in 90 days. This customer shared her concerns with [redacted] on 4/**/15 and they agreed with Bical that we have gone up and beyond what was required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we purchased the vehicle and had 25,124 miles. When we brought it back to Bical to be fixed it had 30,553 miles. Bical gave us $600 off the price of the vehicle to address the headlight and the bar that holds into place. Bical gave us a check for $75 to repair the windshield and when we went to get a quote on it we found out the cost is $308. Bical did send us out the part that they insured us would correct the problems. On April 2 we brought the vehicle over to Jackson Chevrolet a certified Chevy dealership to install the parts. Jackson said the parts were incorrect and/or did not fix or correct any of the problems. When I found out I called Bical spoke with [redacted] to let him know that he needs to speak with [redacted] at Jackson Chevy. I also called [redacted], spoke with [redacted] and explained the problems that we were having. ([redacted] acted as a liaison between us and Bical.) [redacted] at [redacted]. never agreed that Bical went above and beyond. He was actually disappointed a Chevy dealership would behave this way. He explained there's nothing that he could do because Chevy dealers are independently owned, but did say that Bical would look at the vehicle again. He said that he would call [redacted] and have her call me no later than April [redacted]. April [redacted] came and went and I did not hear from [redacted]. I called and left her a message on April [redacted], [redacted] and [redacted] and still have not heard back from her.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I brought my car into BiCal to have them fix my car. My Saturn would not start. I jumped the battery and drove it to the dealer. The S.R. told me on the phone it might be the battery or alternator. When I brought it in for service, the S.R. informed me that the battery is no good and had to be replaced. I told him I had just brought the battery from my old mechanic a year ago, it was new. My old mechanic was not available, so I therefore I brought it to the BiCal after I made an appt. BiCal changed the battery ( 36 month), I paid with my credit card and drove off.

When I was on the highway, I heard a loud winning noise , I thought perhaps the mechanic had left a tool under the hood and it was on something. I pulled over and what I found was a rope like item on my pulley so I tried to cball BiCal and tell them the check engine light was on and the rope like item on my pulley. I brought it down to my old mechanic and they told me it was my alternator belt. The belt was so warn that it began to shred and finally was coming off.

This belt was the reason why my battery would not charge.

My question is why didn't the mechanic see that torn alternator belt before replacing it instead of changing my battery. I called BiCal to speak with the [redacted] and he told me if there was an alternator problem we can replace it. But there was nothing we can do at this time. I then called back to speak with the General Mgr and she took my information and we discussed it but never called me back to resolve the disappointed customer service issue I had. I asked her if I may have my old battery back and to refund me my money because this torn alternator belt should have been recognized and replaced. My old mechanic took the old alternator belt off and replaced it with a new one. I currently have the old alternator belt and a receipt of $200.00 that I spent on a battery and labor.Desired Settlement: I would like BiCal Chevrolet to return my money for poor service and greed. My belt had been replaced by my Old Mechanic.

BiCal has a reputation of having poor service and charging too much money.

Business

Response:

being that this all took place over 6 months ago I am not inclined to refund any money..had the customer returned to me right away when hearing the noise so that I can verify the issue myself it may be a different story..but it is now 6 months later..if I were to put in a claim now on some of the repairs I had to do to my home after super storm sandy do you think my insurance company would pay the repairs without them coming to my home to verify my claims ?? I am sorry that IF the belt was wearing back in march that my tech didnt see it and recommend replacing it along with the battery..the battery was tested in and out of the car and failed both tests..there was also other issues contributing to why the battery was dead like a short in the dome lamp and the rear view mirror..which we took care of free of charge so that the new battery didnt die also..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dome light had nothing to do with the battery dying, as a matter of fact it was one of the things I had mentioned to you to look at (I recall telling the [redacted] that this light has been like this for a while, and that I was told it was a ground wire that has a shortage). The battery died because the alternator was not working at full capacity. The Belt was warn and you neglected to follow-up and decided to just replace the battery. It is your company's responsibility to investigate all matters that would derive from a battery dying. It is good to listen to the customer's opinion; but you are the professionals, so my last question is how was it that you didn't see the torn belt and as soon as I brought it to another mechanic they recognized it right away. After several calls of which I have noted right after the repair and the next day as a matter of fact, no response was sufficient nor did you show or exhibit any concern when I addressed the problem to your [redacted] or the [redacted].

When I asked to come in and show the company the belt; I was told that "there is nothing we can do about that belt" I still have the belt.

This business has had several complaints by many customers as to the quality of work you provide your customers. I would like my money in return. And yes, after trying to work this out with the company for 3 weeks, I have other things to do in life and would like you to know this was not forgotten nor will it go without notice. The replaced battery was not the same quality as the one you replaced. The original battery was a higher brand and longer life. When I questioned you about this , the reply was this is the manufacturer brand.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: BEWARE[redacted]I went in today 3/**/16 to inquire about trading in my veichle and leasing a traverse. I filled out an application with the highlighted strict stipulations my credit would not be ran until I returned with my husband over the weekend. I left a good faith deposit with the salesmen James. Within one hour of leaving I got a credit alert that my credit was pulled. I made very strict instructions and also highlighted to not run my credit until Saturday as I'm shopping around for the best deal for a car. Low and behold then ran my credit. I returned immediately and requested a refund and to have all my paperwork returned. The manager refused. I will be placing a formal complaint in writing to Chervolvet and the general manager to have my documents returned immediately. This was a very dishonest thing and if they do underhanded sneaky things like this I can only imagine if I did move forward with a purchase.Desired Settlement: Return all my paperwork and update my credit report to reflect that they fraudulently ran my credit.

Business

Response:

It was purely human error. The writing on the bottom of credit application that said not to run credit was blocked by other paperwork. We apologized to the customer and would still like the chance to earn her business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When requested from the dealer to have all paperwork retuned they refused. My social security was not accurately depicted on the document and the dealer went out their way to find my social security number. The information that was highlighted on the paperwork was ignored that indicated to not use tinfoil until I returned on Saturday with my husband. The dealer deliberately ran my credit with using my name address and date of birth. I spoke with the general manager after eight message in which she indicated that the search was a soft inquiry on my credit. I'm not sure how she does not the difference but my score dropped 15 point off of that inquiry which is considered a hard inquiry. I will not do business with this dealer and requested to have this item disputed off my credit report and all paperwork returned. The gentleman at the front desk said he will not give me my info as he has to store for their records. I exclaimed I do not want to business and want my paperwork with my personal info returned. I've read several complaints that they go back and rerun your credit a year later with having access to this information. It's a very underhanded business they are running at bical. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Since we are not able to run her credit again, we can NOT verify her score dropped 15 points. We are not a lender so we are considered a soft hit. We reassured her then when her dispute is submitted we will approve. There is nothing more we can do at this time.

Review: On April [redacted] 2014, my vehicle, which was in perfect working condition, was brought to Bical Chevrolet for repair of its ignition switch, as described in the recent GM recall. We were told that the repair would take one day. Later that day, we were called and told that "something broke" during the repair, and the car would need to be kept until the replacement part was available, and that it was covered, although no one seemed to able to tell us what exactly had happened the times that both I and my father had called for further explanation. We picked up the car on Saturday, May [redacted], with the service receipt indicating that the airbag coil had been replaced as "collateral damage" during the recall repair. The car was driven home, and not started until the following evening, Sunday May [redacted] Upon attempting to start the car, it was discovered that the remote start did not work, and in order to have any success with using just the key in the ignition, at least a 20 minute wait was required after last pressing the remote start. The car was promptly brought back to Bical Chevrolet the morning of Monday, May [redacted], in hopes of this issue being addressed and resolved. After a mechanic inspected the car, we were told the remote start wasn't working. My father informed them that it was working just fine until this repair was made, and so he was told it would be taken to the dealership's "alarm guy" down the block for further inspection. The alarm people said the remote start component near the ignition was "burned out" and would need replacement. At this point, we expected that Bical Chevrolet would have this repair made, as something obviously went wrong during the repair, considering the already-noted "collateral damage", which, after speaking to the GM customer care line, we were outright told means "someone broke something that did not need to broken in order to make the repair". This was relayed back to Bical Chevrolet. We were told by the [redacted] that they were not responsible for the damage, as they have no way of knowing that the remote start was not already broken prior to this repair. We were also offered the option of having a new one installed by them for $495. I am extremely frustrated that they will admit to causing damage to my car during what should have been a simple recall repair, and replacing the parts easily obtained by their supplier, but will not replace my remote start because that will cost them money.Desired Settlement: I would like Bical Chevrolet to correct the damage they caused to my car's remote starter, as I had no prior issues with anything until I received my car back from them.

Business

Response:

the car was brought in for a recall to replace ignition switch..once repairs were complete the customer picked up the car..the following day customer returned saying the aftermarket remote start wasnt operating..I had my technician take a look at it,he was unsucessful in getting it to operate..I sent the car to the company that installs our aftermarket alarms..they called to inform me the main module is fried,shorted out..this module is NOT located by ignition and was not touched during repairs by my shop..the coil that was replaced is located behind the steering wheel horn pad..the module for remote start is located under the dashboard..the aftermarket remote start system in there is old and the alarm company said it is unrepairable..a new system would need to be installed..I asked if it was something that looked like a recent failure..according to them it was undeterminable..we dont know if the remote start system was operating before it was brought in for repairs..normal cost of replacement on this kind of system would normally be $495.00 plus tax..I offered it to them for $395.00 plus tax..customer declined..it should be noted that we as a dealer are not responsible for repairs or items that are not factory items..thank you for letting me respond..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My remote start was in perfect working order prior to being serviced at this dealer, and I find it appalling that they are insinuating I am lying. I spoke to the original installer, and they told me that while the module is technically located under the dashboard, it is close enough to the ignition to certainly be at risk of being damaged during the change of an ignition switch. They also stated that there is no reason that it could not be determined whether or not it was recently "fried". I find it ludicrous that this dealer would say they are not responsible for aftermarket parts that they damage during a repair. My leather-wrapped steering wheel is not an aftermarket part, and they managed to scratch that during the time they had my car, and didn't feel the need to say anything about that. I let that go because it was a small scratch, but considering that and the damage to the and the remote start, it's obviously the work performed was done sloppily. It's unreasonable to expect a customer to provide a full demonstration of what works on their car prior to having anything done to it, but apparently it's the only way to protect oneself. I do not expect satisfaction from this complaint, based on both the dealer's "F" rating on the Revdex.com site, and the numerous poor reviews on many other sites.]

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Review: I went to the dealership to get major work done, interior axle repair on my right side, by Marc the mechanic. Not even a few miles leaving the dealership my engine light comes on. I brought it back and they cleared the codes but it came back on later that day. No sooner after that my engine oil started to leak, in which I had to refill twice before I was able to get an appointment.

I went to two other mechanics as advised by the service rep, Dawn and both agreed that I need to go back to the dealership because they didn't fix something correctly. All my sensors where good. What a major inconvenience this was to me because I had to leave my car overnight. Not to mention all the money that I had to pay for it to be looked at to be told to go back to the dealership. In the interim I am calling the dealership explaining what is being told to me by the other mechanics and Dawn is telling me that they don't know what they are saying and coming up with all types of excuse.

Finally after causing hell and weeks passed they agreed to look at it again and low and behold they didn't seal one of the parts they installed correctly. Who knows if that was done correctly because they called to tell me that my engine light will remain on until I get a fuel injection clean at my expense. As far as I know all this was due to the negligence of the mechanic in the first place. I should not have to come out of my pocket to pay anything because everything stemmed from the negligence of the mechanic in the first place.

I should have learned my lesson. Bical Chervolet in Valley Stream, NY, you are a disgrace to the honest mechanic. If you made a mistake and didn't charge me for the incomplete service then you need to continue and at least rectify the entire situation of the engine light that came on right after the $2,800+ work that was done. By completing the suggested injections at no charge to meDesired Settlement: I want Bical chevrolet to pay for the throttle body injector fluid and relearn idle that they are suggested that I pay for inorder to have my check engine light turn off

Business

Response:

We will honor the request of the customer and do the service free of charge with the understanding that an axle repair has absolutely nothing to do with the check engine light thats coming on...The work is completely unrelated..But due to them being good customers here we will perform the throttle body cleaning and relearn the idle...They can call in,speak to my receptionist to set up the day they will bring it in..

Review: On 7/**/15, my Volkswagon Passat lease was taken over by BiCal Chevrolet,, in order to lease a new Chevy Traverse SUV.

My car was below mileage and they told me that the car was in excellent condition, even though

my rear bumper had a minor indent of about the size of a dime.

They told me they would take care of everything, as long as I would lease with them and make a decision

within the same day.

After a month, I received a turn-in settlement invoice from Volkswagen Credit stating the vehicle return

date was 8/*/15 and I was being charged for other damages.

In addition to the rear bumper indent , it had listed a dent on door and gouge on front bumper.

I did not turn in this lease with this damage and I do not feel that I should pay for it.Desired Settlement: I'm hoping that BiCal Chevrolet takes care of the outstanding bill that Volkswagen Credit wants to collect from me, in the amount of $686.05.

Business

Response:

We agreed in writing to pay 2907.50, which we did. Check # [redacted] and it was cashed by Volkswagon Credit. Bical Chevrolet does NOT access the damage of any off lease vehicle, including Chevrolet. VW credit has there own divison that does that. [redacted] should call VW and try to negotiate the damage, especially if he was under the mileage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I feel they lied and led us on by saying they will take care of everything. We were told by the salesman when he removed plates that the car was in excellent condition. Now VW wants to charge me for additional damages on the vehice that I did not have at time of trade in. If you like I will send you a copy of bill for $1016.81.Thankyou

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Sincerely,

Review: Local chevy manager named diana, kept me in their dealership for over 9 hours, assuring me that the lease would have no problem being approved. She took information from me, that she had no business taking, and then like I said, kept me in the dealership assuring me, the lease would be approved. In the 9th hour, she turns to me and says with her horns sticking out of her head and green split pea soup coming out of her mouth and says.."[redacted]".I then started yelling at her or trying to get back whatever it was that she was stealing from me, and asking where that came from, when there seemed to be no problem, but she kept walking away from me, and running into glass offices. Then she started running rampant....she said something about financing a car, and I basically said she was insane....she said she was helping someone else and started rambling about something....I just left the [redacted]....and took back whatever I could. I was very busy and kept telling her, and she kept saying wait...it will go through and I stayed because I didn't want to go to another dealership, I had been looking for a while and she kept telling me that there wouldn't be a problem...well, I finally left, but was now down a day and everything they put me through on top of it all. They are literally insane and if I had a good lawyer who had the time, I would be suing them for what they did, and still may.Now, on top of this...I get a copy of my credit report and I see that this insane manager ran my credit about 10x. After she told me that she would never lease a car to me and kept me in the dealership for over 9 hours, she went and ran my credit with 10 other places for a finance! I never told her that I wanted to finance from them....and after what they did to me on the lease??!! I never gave that insane piece of garbage, any permission to run my credit 10x. I barely gave her permission to run it onceDesired Settlement: That is the least they should do, but they better remove those inquiries from my report. And beside that....all those companies who she ran the reports with, now have information that is none of their business ..Even removing the inquiries wouldn't make up for what they did.That woman is insane!

Business

Response:

Ms.Trosterman gave us permission to run her credit and submit applications for an automobile loan. Bical Chevrolet ran only one inquiry on [redacted] and [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NO, I DID NOT GIVE ANY PERMISSION TO RUN MY CREDIT FOR AN AUTO LOAN. I GAVE RELUCTANT PERMISSION TO RUN CREDIT FOR AN AUTO LEASE THROUGH GM, ALTHOUGH I BELEIVE SHE SAID THAT IT WAS A SOFT INQUIRY.. AND LIKE I SAID IN THE ORIGINAL COMPLAINT, SHE KEPT ME WAITING AT THAT DEALERSHIP FOR OVER 8 HOURS, ALL THE WHILE SAYING THAT IT WILL ALL BE APPROVED AND THERE WOULD BE NO PROBLEM....AND THEN OUT OF NO WHERE SHE TURNS AROUND AND GETS VICIOUS....AFTER 8 HOURS.....AND THEN SHE, THE MANAGER, DIANA, STARTED RAMBLING SOMETHING ABOUT AN AUTO LOAN/FINANCE....AND I SAID NO!!!, BUT SHE LOCKED HERSELF IN A GLASS OFFICE AND PRESUMABLY RAN THE CREDIT FOR AN AUTO FINANCE....(I LEFT - BECAUSE SHE WOULD NOT EXPLAIN OR SPEAK TO ME AND OBVIOUSLY WASTED ENOUGH OF MY DAY)....WHICH I DEFINITELY DID NOT APPROVE OF, ESPECIALLY AFTER WHAT SHE DID TO ME OVER THE LEASE. ON MY CREDIT REPORT, RIGHT AFTER GOING TO BICAL, THERE APPEARED INQUIRIES SEVERAL DIFFERENT BANKS ....INCLUDING TD BANK, ALLEY FINANCIAL AND SEVERAL OTHERS.....AND THEY ALL APPEARED ON THE DATE THAT I WAS IN BICAL.....THERE ARE ANOTHER, AT LEAST 8 INQUIRIES THAT CAME FROM HER DEALERSHIP.....SO EITHER SHE RAN THEM, WHEN SHE PUT A FINANCE APPLICATION IN, AFTER SHE HAD JUST TOLD ME THAT SHE WOULD NOT LEASE TO ME....(OUT OF THE BLUE).....OR THE LEASING COMPANY RAN IT...EITHER WAY, IT IS ALL DIRECTLY RELATED TO BICAL CHEVORLET AND THEY ARE ON MY CREDIT REPORT....AND SHE/BICAL/GM OR WHOEVER PUT THEM ON MY CREDIT NEEDS TO REMOVE IT...I NEVER AUTHORIZED HER TO RUN A FINANCE FOR A CAR!!!!!!!!!....AND NEVER TO RUN IT WITH ALL OTHER BANKS!!!! AND BARELY GAVE HER AUTHORIZATION TO RUN IT ONCE FOR THE LEASE. MY PREVIOUS COMPLAINT STANDS AND THENSOME

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Review: I leased a car from this dealership. The car did not come standard with a DVD player. When I picked up the car the [redacted] told me that they would owe me the dvd player. They took two weeks from delivery to call and schedule the dvd player installation. I went to have the player installed. They told me it would take two hours. After two and a half hours I asked when the car would be ready. They did not start working on it and told me it would take another seven hours. I told them they did not tell me it would take seven hours and they would have to reschedule. It is one month later and they still have not rescheduled the appointment even though I have escalated my complaint through the channels at GM. There is nothing they can do for me. I have made two lease payments that have included the DVD player in the payments since it did not come standard on my car. The [redacted] told GM and the [redacted] and me that she will handle it and get it taken care of. She refuses to take my calls and has not arranged for the player to be installed. She is not handling it. I am paying for a product that I do not have.Desired Settlement: I would like an adjustment for the two payments I have made so that I am not paying for the DVD player in the lease payment. Going forward I want the DVD player installed at a time and in a manner that is convenient for me to get to work and get it installed properly or I want the lease renegotiated to remove the DVD player from the payments.

Business

Response:

[redacted],

The dvd player was at no charge, [redacted] was referred to Bical from a very satisfied customer. I personally made the arrangements with [redacted] to get dvd player installed and advised her it would take 2-3 hours. [redacted] showed up for appointment and then left. It was her decision to leave. She refuses to wait even thou she originally agreed to. We have our installer going directly to her work place to install it on Tuesday 7-**-14 @ 11am.

Thank You,

Review: I leased a car from Bical Chevrolet in September of this year. I was previously leasing an Acura before that and Bical Chevrolet agreed to take my Acura from me and pay the last monthly payment of $365.00. It has been over 3 months and Bical Chevrolet has not made the last payment to Acura financial services. First, I dealt with [redacted] the sales associate at Bical who sold me the car, and on 3 separate occasions he assured me he was "taking care of the last Acura payment". I continued to receive late payment notices from Acura Financial Services for the next 3 months. On November **, 2014 I received a final notice from Acura informing me that since my account balance is past due it was assigned to their End-of-Term Recovery Department for collection. I have called Bical Chevrolet twice a week for the last 3 months, sent them a letter and a fax on December *, 2014, and they continue to either not answer my calls or say they will return my call and never do. I finally spoke to the [redacted] at Bical Chevrolet, [redacted], a few days after I sent them the fax and letter and she assured she would personally send the check right away to Acura and would send me a picture of the check that afternoon- she failed to do either. Therefore, I ended up having to make the payment to Acura myself, on December **, 2014, because the final notice also threatened to place my account to an outside collection agency if the past due balance wasn't paid in 30 days. I continued to try to get in touch with the [redacted] and when I finally did, I told her I paid the bill myself, so she then said she would send out a check to my house that day reimbursing me with the $365.00. She has failed to do that as well. I have been trying to get in contact with her for the past 2 weeks and she continues to not take my phone calls, so now I will have to personally go to Bical Chevrolet. I cannot begin to explain my frustration and anger. The customer service there is by far the worst I have ever experienced and I am deeply regretting leasing a car from them. I am appalled at their dishonesty and failure of service.Desired Settlement: Not only would I like the agreed upon check of $365.00 sent to me but I would also like for Bical Chevrolet to cover some of my future monthly lease payments on the car that I regretfully leased from them.

Business

Response:

Bical Chevrolet did send one payment to Acura back in Sept 2014. The acura lease was not in [redacted] name, but her dad's. Both myself and [redacted] was not able to verify if the check was posted and cashed. Bical Chevy had to stop payment on the orginial check. A check has been sent directly to [redacted] for one payment. It is up to her to forward it to Acura, since account was not orginial in her name.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still waiting for the check to be sent to me.

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Sincerely,

Business

Response:

Check has been sent to customer

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Bical Chevrolet has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]