Bical Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
NO, I DID NOT GIVE ANY PERMISSION TO RUN MY CREDIT FOR AN AUTO LOAN. I GAVE RELUCTANT PERMISSION TO RUN CREDIT FOR AN AUTO LEASE THROUGH GM, ALTHOUGH I BELEIVE SHE SAID THAT IT WAS A SOFT INQUIRY.. AND LIKE I SAID IN THE ORIGINAL COMPLAINT, SHE KEPT ME WAITING AT THAT DEALERSHIP FOR OVER HOURS, ALL THE WHILE SAYING THAT IT WILL ALL BE APPROVED AND THERE WOULD BE NO PROBLEM....AND THEN OUT OF NO WHERE SHE TURNS AROUND AND GETS VICIOUS....AFTER HOURS.....AND THEN SHE, THE MANAGER, DIANA, STARTED RAMBLING SOMETHING ABOUT AN AUTO LOAN/FINANCE....AND I SAID NO!!!, BUT SHE LOCKED HERSELF IN A GLASS OFFICE AND PRESUMABLY RAN THE CREDIT FOR AN AUTO FINANCE....(I LEFT - BECAUSE SHE WOULD NOT EXPLAIN OR SPEAK TO ME AND OBVIOUSLY WASTED ENOUGH OF MY DAY)....WHICH I DEFINITELY DID NOT APPROVE OF, ESPECIALLY AFTER WHAT SHE DID TO ME OVER THE LEASE. ON MY CREDIT REPORT, RIGHT AFTER GOING TO BICAL, THERE APPEARED INQUIRIES SEVERAL DIFFERENT BANKS ....INCLUDING TD BANK, ALLEY FINANCIAL AND SEVERAL OTHERS.....AND THEY ALL APPEARED ON THE DATE THAT I WAS IN BICAL.....THERE ARE ANOTHER, AT LEAST INQUIRIES THAT CAME FROM HER DEALERSHIP.....SO EITHER SHE RAN THEM, WHEN SHE PUT A FINANCE APPLICATION IN, AFTER SHE HAD JUST TOLD ME THAT SHE WOULD NOT LEASE TO ME....(OUT OF THE BLUE).....OR THE LEASING COMPANY RAN IT...EITHER WAY, IT IS ALL DIRECTLY RELATED TO BICAL CHEVORLET AND THEY ARE ON MY CREDIT REPORT....AND SHE/BICAL/GM OR WHOEVER PUT THEM ON MY CREDIT NEEDS TO REMOVE IT...I NEVER AUTHORIZED HER TO RUN A FINANCE FOR A CAR!!!!!!!!!....AND NEVER TO RUN IT WITH ALL OTHER BANKS!!!! AND BARELY GAVE HER AUTHORIZATION TO RUN IT ONCE FOR THE LEASE. MY PREVIOUS COMPLAINT STANDS AND THENSOME
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Sincerely,
*** ***

At this time, I have been contacted directly by Bical Chevrolet regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]I called BICAL and the *** *** asked me *** *** *** to give her time to get the funds out next week
to meThe week of 10/**/2014-10/**/2014.
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Sincerely,
*** *** ***

being that this all took place over 6 months ago I am not inclined to refund any money..had the customer returned to me right away when hearing the noise so that I can verify the issue myself it may be a different story..but it is now 6 months later..if I were to put in a claim now on some of the...

repairs I had to do to my home after super storm sandy do you think my insurance company would pay the repairs without them coming to my home to verify my claims ?? I am sorry that IF the belt was wearing back in march that my tech didnt see it and recommend replacing it along with the battery..the battery was tested in and out of the car and failed both tests..there was also other issues contributing to why the battery was dead like a short in the dome lamp and the rear view mirror..which we took care of free of charge so that the new battery didnt die also..

Please call me directly to discuss this issue. I have also received a customer experience concern from GM, and both complaints have different payment amount listed.  Diana D[redacted], Sales Manager[redacted]

[redacted] left a message at 1.46pm today.( iys now 2.44 pm)  I have returned his call and made an appointment to meet with him on Sat 7/**/2016 @ 11am to discuss his concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I received the check but they denied that it was reported to my credit report and it was because they did not respond to this  in a timely matter. I requested a letter from  them to send to the credit company but they refused

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When requested from the dealer to have all paperwork retuned they refused. My social security was not accurately depicted on the document and the dealer went out their way to find my social security number. The information that was highlighted on the paperwork was ignored that indicated to not use tinfoil until I returned on Saturday with my husband. The dealer deliberately ran my credit with using my name address and date of birth. I spoke with the general manager after eight message in which she indicated that the search was a soft inquiry on my credit. I'm not sure how she does not the difference but my score dropped 15 point off of that inquiry which is considered a hard inquiry. I will not do business with this dealer and requested to have this item disputed off my credit report and all paperwork returned. The gentleman at the front desk said he will not give me my info as he has to store for  their records. I exclaimed I do not want to business and want my paperwork with my personal info returned. I've read several complaints that they go back and rerun your credit a year later with having access to this information. It's a very underhanded business they are running at bical.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 1/*/16, I picked up my brand new 2016 car, which had to have the entire infotainment system replaced due to a manufacturer defect.  Upon getting into my car, I looked over the area that was replaced to notice extensive damage was done.  All of the parts around and next to the system had damage to them.  I asked the customer representative (Bradley) to come outside to show him the damage.  He saw the damage and asked the service manager (Ed) to see the damage.  The service manager said to his parts person to order the parts that were damaged.  I brought the car in on 1/**/16 to have the damage, caused by the dealership, fixed.  I asked the service representative to come out to the car to go over all the parts that were damaged and needed to be replaced.  He brought one of his senior mechanics along.  I pointed out the damage on the part above the glove compartment, the two sections (textured black outside and smooth black inside) on both sides under the actual infotainment system, and the scratch and dent on the lower parts of the dashboard.  The damage was acknowledged.  The mechanic asked could I live with the damage on the dashboard because replacing that could “[redacted] [redacted]” I responded, no, it’s a brand new car.  Upon picking up the car on 1/**/16, I inspected the car again to see that only some of the damaged parts were replaced.  I asked Ed to come out to go over this.  He was trying to tell me that there was no damage, that the part was misaligned.  And yes, they would look at it when I had my car serviced again. I did not want to have a confrontation with Ed, as he did not even offer me an apology when I originally picked up the car (1/*) and pointed out the damage.  This is a brand new car.  And this is going on a long time now. It must be restored to the original condition that it was when it went in for service on 12/**/15  Please view the attached pictures.  I will go over each picture:#323:  That is the part above the glove compartment.  You can see the dark shaded portion (not the gap between the two parts) in the middle of the picture.  There is a “wrinkle” in the textured pattern. It is buckled.#341:  You can see the damage to the center console part.  This is showing the wavy edge (where the smooth plastic meets the textured plastic) where the textured plastic was damaged.#340:  This shows a crescent shape mark made on the lower part of the dashboard.When the car went in for service to replace the manufacturer defect of the infotainment center, none of these marks where there.  I am not talking about a gap between parts.  I am talking about damage to the materials (scratches, dents, buckling).  My car does not need to be looked at; the damaged parts must be replaced.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I received the check but they denied that it was reported to my credit report and it was because they did not respond to this  in a timely matter. I requested a letter from  them to send to the credit company but they refused

of course you have never received the check because it was just mailed to you!!!!!!!!!!

We will honor the request of the customer and do the service free of charge with the understanding that an axle repair has absolutely nothing to do with the check engine light thats coming on...The work is completely unrelated..But due to them being good customers here we will perform the...

throttle body cleaning and relearn the idle...They can call in,speak to my receptionist to set up the day they will bring it in..

Please see the 3 different attachments that show [redacted] was aware that the term was 48 months. [redacted] has the ability to switch his lease at 36 months, just like he did when he leased the 2016 Malibu. BIcal Chevy took him out of his NISSAN lease 7 months early.  Bical Chevy does not...

give the FREE service, It comes directly from CHEVROLET. In good faith we can extended $200.00 in service credit to cover the 2-3 addtional oil changes.

Check has been sent to customer

Bical Chevrolet has been extremely accomadeting to this customer who bought a pre-owned vehicle. We gave her 600.00 off the price to address her concerns when she bought the vehicle. Then we gave her a check for windshield repair. Then we overnighted her 226.00 in parts since she lives out of state....

None of her issues we NY Lemon Law. The customer also put 9000 miles on vehicle in 90 days. This customer shared her concerns with [redacted] on 4/**/15 and they agreed with Bical that we have gone up and beyond what was required.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 1/*/16, I picked up my brand new 2016 car, which had to have the entire infotainment system replaced due to a manufacturer defect.  Upon getting into my car, I looked over the area that was replaced to notice extensive damage was done.  All of the parts around and next to the system had damage to them.  I asked the customer representative (Bradley) to come outside to show him the damage.  He saw the damage and asked the service manager (Ed) to see the damage.  The service manager said to his parts person to order the parts that were damaged.  I brought the car in on 1/**/16 to have the damage, caused by the dealership, fixed.  I asked the service representative to come out to the car to go over all the parts that were damaged and needed to be replaced.  He brought one of his senior mechanics along.  I pointed out the damage on the part above the glove compartment, the two sections (textured black outside and smooth black inside) on both sides under the actual infotainment system, and the scratch and dent on the lower parts of the dashboard.  The damage was acknowledged.  The mechanic asked could I live with the damage on the dashboard because replacing that could “[redacted]” I responded, no, it’s a brand new car.  Upon picking up the car on 1/**/16, I inspected the car again to see that only some of the damaged parts were replaced.  I asked Ed to come out to go over this.  He was trying to tell me that there was no damage, that the part was misaligned.  And yes, they would look at it when I had my car serviced again. I did not want to have a confrontation with Ed, as he did not even offer me an apology when I originally picked up the car (1/*) and pointed out the damage.  This is a brand new car.  And this is going on a long time now. It must be restored to the original condition that it was when it went in for service on 12/**/15
 
 Please view the attached pictures.  I will go over each picture:
#323:  That is the part above the glove compartment.  You can see the dark shaded portion (not the gap between the two parts) in the middle of the picture.  There is a “wrinkle” in the textured pattern. It is buckled.
#341:  You can see the damage to the center console part.  This is showing the wavy edge (where the smooth plastic meets the textured plastic) where the textured plastic was damaged.
#340:  This shows a crescent shape mark made on the lower part of the dashboard.
When the car went in for service to replace the manufacturer defect of the infotainment center, none of these marks where there.  I am not talking about a gap between parts.  I am talking about damage to the materials (scratches, dents, buckling).  My car does not need to be looked at; the damaged parts must be replaced.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Bical Chevrolet has been extremely accomadeting to this customer who bought a pre-owned vehicle. We gave her 600.00 off the price to address her concerns when she bought the vehicle. Then we gave her a check for windshield repair. Then we overnighted her 226.00 in parts since she lives out of...

state. None of her issues we NY Lemon Law. The customer also put 9000 miles on vehicle in 90 days. This customer shared her concerns with [redacted] on 4/**/15 and they agreed with Bical that we have gone up and beyond what was required.

Since we are not able to run her credit again, we can NOT verify her score dropped 15 points. We are not a lender so we are considered a soft hit. We reassured her then when her dispute is submitted we will approve. There is nothing more we can do at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My remote start was in perfect working order prior to being serviced at this dealer, and I find it appalling that they are insinuating I am lying. I spoke to the original installer, and they told me that while the module is technically located under the dashboard, it is close enough to the ignition to certainly be at risk of being damaged during the change of an ignition switch. They also stated that there is no reason that it could not be determined whether or not it was recently "fried".  I find it ludicrous that this dealer would say they are not responsible for aftermarket parts that they damage during a repair. My leather-wrapped steering wheel is not an aftermarket part, and they managed to scratch that during the time they had my car, and didn't feel the need to say anything about that.  I let that go because it was a small scratch, but considering that and the damage to the and the remote start, it's obviously the work performed was done sloppily. It's unreasonable to expect a customer to provide a full demonstration of what works on their car prior to having anything done to it, but apparently it's the only way to protect oneself.  I do not expect satisfaction from this complaint, based on both the dealer's "F" rating on the Revdex.com site, and the numerous poor reviews on many other sites.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please see the 3 different attachments that show [redacted] was aware that the term was 48 months. [redacted] has the ability to switch his lease at 36 months, just like he did when he leased the 2016 Malibu. BIcal Chevy took him out of his NISSAN lease 7 months early.  Bical Chevy does...

not give the FREE service, It comes directly from CHEVROLET. In good faith we can extended $200.00 in service credit to cover the 2-3 addtional oil changes.

We will honor the request of the customer and do the service free of charge with the understanding that an axle repair has absolutely nothing to do with the check engine light thats coming on...The work is completely unrelated..But due to them being good customers here we will perform the throttle...

body cleaning and relearn the idle...They can call in,speak to my receptionist to set up the day they will bring it in..