BidCactus

Review: I have not received many items I have purchased from BidCactus. I have been unable to resolve this issue after contacting BidCactus numerous times.

I began using BidCactus during the last week of September, 2012. I first contacted them to question about shipping on 10/09/12. I was told, "We have always asked our customers to allow 15 business days in which to receive their won or purchased items." During the week of 10/16/12, I called BidCactus to ask about when I could expect to receive my purchased items, and was told that shipping was running 1-2 weeks behind.

I asked BidCactus in mid-November if they could ship out an item I had purchased as a gift so that I would receive it before Christmas. I was told via email on 11/20/12 that the item "should go out in the next 2 weeks," and that "Our shipping department is making major changes and we should be running better than ever in the coming month." On 12/07/12, I emailed again to inquire about this item, and they responded, "The [redacted] will be at least another week. We will try to get them out before Christmas." Again, they added, "We should be catching up to our regular ship time in the coming weeks." In early December, I had called BidCactus pertaining to this issue, and was told that it would be unfair to ship my item out before other customers' items. This item was not shipped until mid/late February, 2013.

I asked BidCactus on 12/19/12 for a shipping update. I was told that there were some "unforeseen glitches" that caused a "shipping 'slow down.'" However, I was then told, "You should be seeing a speed up in the next delivery and the delivery after that, and so on - sort of a snowball effect (in a good way!)," but this speed up has yet to occur.

On 01/18/13, I asked for a shipping update, and was told, "we strongly believe all shipping delays will be "caught up" by the middle to end of February."

As there was no evidence of acceleration in the shipment of items I purchased, I emailed BidCactus on 03/13/13 to ask about two items I purchased on 11/02/12 and 11/04/12. I did not get a response, and asked again via email on 03/25/13 and also about several other items I was told via phone would be shipped out the previous week. The response I received informed me only one of the items was scheduled to ship out. It is now 05/01/13, and I have not received any of those items.

I continually used BidCactus while they consistently gave me the impression that I would receive my items in a relatively timely manner. Their website advertises that, "All auction wins should arrive within 15 business days of item checkout...We work hard to make sure that all items are shipped in a timely manner; however there are times when an item may be temporarily unavailable. In this case we will contact you when we have an estimated ship date." Since joining BidCactus, I have purchased several hundred items, but do not believe I have received a single item within 15 business days. I also have never been contacted by BidCactus in any way to make me aware of any shipping delay.

I am very disappointed with this shipping delay, continually being given expectations that have not been fulfilled and my overall experience with BidCactus. I have been very patient over the last six months, and continued to be a regular customer based on the responses I received to my numerous inquires. Now, I have recently been told that current items purchased are being shipped within the normal timeframe, ahead of the backlogged items. I find this particularly frustrating, especially since I was told in December that sending me an item I asked to receive before Christmas would be unfair to the other customers. As of today, I am waiting to receive items totaling approximately $10,000 in retail value. There are items that are now almost five months after the advertised 15 business days of checkout timeframe. As it has been several months of trying to resolve these concerns with BidCactus directly and not having seen any sign of acceleration in the shipment of my items, I decided it was best to seek the assistance of the Revdex.com to help settle these issues.Desired Settlement: I want to receive all items that I have purchased more than 15 business days ago, as has always been presented on their website since I began using BidCactus in the last week of September, 2012.

Business

Response:

Business Response /* (1000, 5, 2013/05/08) */

BidCactus was experiencing shipping delays which has resulted in a backlog for some of our customers. Our shipping department is shipping current items to customer while working to reduce the backlog that we are facing.

We have been working with [redacted] to reduce the backlog owed him; I'm sure he can confirm that a package containing 22 cards was shipped on Friday, May 3rd and delivered on May 6th.

This is not all the cards / non gift cards he is due however we are clearing out the backlog and the pace with which they are being shipped should pick up.

As always, we appreciate his business and continued patience.

Consumer Response /* (3000, 7, 2013/05/09) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I am not satisfied with the response BidCactus has provided, and do not find it to be completely truthful. BidCactus told me via phone, as well as in this response, that they are "shipping current items to customer while working to reduce the backlog that we are facing." This statement certainly does not appear to be accurate. I received an item I checked out on March 22, 2013, and was told via phone that BidCactus was shipping out current items and that I can expect to receive my purchased items checked out after this date within the 15 business days after checkout as advertised. However, I have >20 items checked out more than 15 business days ago that I have not received or have even been notified that any of the items have been shipped. Even though the site still advertises that, "All auction wins should arrive within 15 business days of item checkout...," some of my "current items" that have not been shipped were checked out as many as 25 business days ago. Similar to the multiple examples I provided in my initial complaint, this is another instance in which I continued to make purchases from BidCactus based on the information they had directly provided me. If I had known that this information would not turn out to be accurate, just as in similar instances in the past, I would not have continued to make purchases from BidCactus.

In addition, BidCactus has told me, as is also stated in their response, that they are working to reduce their backlog. However, on March 18, 2013, BidCactus told me via phone that they would be shipping several items I checked out prior to November 17, 2012 by the end of that week, and if not by that week the items would ship the following week. It is now over seven weeks since then, but not a single one of those items have been shipped. BidCactus has continually told me that they will ship out current items while working to reduce their backlog, but I have yet to see any sign of acceleration in the shipment of any of my purchased items on their backlog.

Furthermore, in the response BidCactus provided, they mentioned that they have been "working with" me to reduce the backlog owed to me. I also do not find this statement to be accurate, but instead find it rather deceptive. First and foremost, I cannot recall a single time I have been contacted by BidCactus by any means about any shipping delays or any expectations as to when I can expect to receive my items except when they had actually been shipped. I am frustrated that BidCactus has not been more transparent with the details of their shipping delay, and I have only been provided information pertaining to delayed shipments when I contacted them directly.

Even though BidCactus did ship me that package on the date stated in their response, I would not consider this being BidCactus "working with" me, but rather my persistence and frustration eventually getting me in touch with a single staff member who was able to assist me. For instance, a staff member told me via phone that he would try to push forward a number of items I checked out with the next shipment. After several weeks had passed and I had not received any items, I spoke with this staff member again, and requested to be shipped a specific number of gift cards so that I could make a purchase for an item I needed. I had to call this staff member and BidCactus multiple times throughout the week since they were not providing me a response to my request. After a few days, they contacted me via email to let me know that they could not fulfill my request. Asking for less than 30 gift cards when they owed me well over 250 gift cards was not an unreasonable request by any means, especially since many of those items were 3-5 months late. I then called BidCactus frustrated with the response I received, and another staff member was able to get these items shipped. Even though the gift cards were eventually shipped, I was very disappointed with how BidCactus handled my request, how they treated me and how long it took to resolve my simple request. By the time I was contacted to let me know the items would be shipped, I had already completed the purchase that I had intended to use those gift cards for.

If any of the information provided to me by BidCactus in the past had turned out to be accurate, I would not be as frustrated or upset with BidCactus as I am. They continually tell me that the information they have provided me has been accurate according to the knowledge they had at that point in time, but even though they were not intentionally deceptive, much of the information they have provided me has shown to be accurate. Now BidCactus says that they are shipping out current items and that the pace of the backlog shipments should pick up. However, I have not been receiving current items (as explained above) and they have been telling me for over five months now that the pace should pick up, but the pace seems to have only decreased since I began using BidCactus.

I am still very upset with how I have been treated by BidCactus, with the information they have given me throughout the last five months and with their response to my complaint. I appreciate that one of their staff members was able to work with me and get a small fraction of the items I have purchased shipped to me. And I understand that they cannot simply mail me every single item I am owed at one time. However, I have spent over $6,000 on BidCactus, and deserve to receive my items in a timely manner. If I would have known or ever been told about how long it would actually take to receive my items, I would have spent a small fraction of the amount I have spent. Therefore, I am willing to accept a partial settlement to my request if BidCactus can both assure me that they have a current plan in action to ship the items on their backlog, as well as ship me the following items within the next 2-3 weeks (shipped by May 31, 2013).

1) [redacted] Gift Cards I have checked out (>24 items)

2) [redacted] Gift Cards I have checked out (>67 items)

3) [redacted] Sport Watch (checked out on 11/02/12)

4) [redacted] Digital Camera (checked out on 11/04/12)

I had put as much money into BidCactus as I did because I had the sense of security that I would receive these gift cards that I could use to purchase various necessities such as groceries and household items. Putting over $6,000 into BidCactus, but not receiving any of these gift cards has made it much more difficult and stressful to budget, and receiving these gift cards would very much help with that. In addition, I had intended to purchase a [redacted] to help me train for various races. I checked out the above [redacted] on November 2, 2012, and would have purchased this elsewhere if I had known it would be delayed just a few weeks, let alone a few months. I would very much appreciate receiving this watch as well as the Digital Camera listed above. I had intended to purchase a new camera before the winter holidays, and again would have purchased a camera elsewhere had I known about the delay.

Taking into consideration that these requested items make up just a fraction of what BidCactus owes me, combined with the money I have put into their business and the patience I have had up until this point, I believe this is a request that BidCactus can, and should fulfill. If they can assure me that they have a plan actively in place to catch up with their backlog, in addition to shipping me the above items within the next 2-3 weeks, I will very happily accept this resolution and close this complaint while I wait to receive the remainder of the items I have purchased.

Business Response /* (4000, 9, 2013/05/24) */

We do understand [redacted]'s frustration with the delayed shipping and the information he was provided with. We should not that the shipping information relayed to [redacted] was as accurate as our customer support team understood it to be and was in no way meant to mislead the customer.

Our shipping team has been alerted that each time a gift card shipment is being processed, [redacted] should be sent a substantial volume of his cards to reduce his volume.

His account has also been update to reflect this. We hope he knows that we value his business.

Consumer Response /* (4200, 11, 2013/05/28) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I am still not able to agree that my concern has been resolved, and do not believe that BidCactus' last response is satisfactory as it did not directly respond to all of the issues I have raised. Specifically, there was no mention of any type of plan in place to catch up with the backlog, nor was there any mention of a solution to send me the products I have ordered, and not just the gift cards. I particularly requested that I am promptly sent the [redacted] Sport Watch and the [redacted] Digital Camera. As I said in my last response, these are two specific items that are important for me to receive very soon. As these were both checked out within the first week of November, 2012, and I directly requested that I promptly receive just these 2 out of the 14 products (not including gift cards) I have checked out but have yet to receive, I believe this is a very reasonable request that can certainly be fulfilled.

Although receiving a substantial numbers of my gift cards with each of BidCactus' weekly shipments is an adequate solution addressing my concern about the gift cards I have purchased, I would first have to see this begin to happen as there has been no evident progress in regards to these matters since I first filed this complaint. This is particularly bothersome to me because I would have expected to receive a large portion of my items over the last several weeks and after the shipment that was sent out on May 3. However, after receiving that shipment, I have received just a single gift card and zero products out of the couple hundred I have purchased but have not received from BidCactus since November, 2012. In addition, I was told on March 26, 2013 that the Sport Watch listed above was scheduled to be shipped, and that three other separate non-gift card products "will ship out within the next few weeks." That was 9 weeks ago as of today, but I have yet to receive any of those items or any information on their expected shipping dates. Furthermore, even though BidCactus has mentioned several times that "current items" are being shipped out on time, I am still waiting to receive most of my "current items" that were all checked out well over 15 business days ago and some even as long as 36 business days ago.

Based on all of this information, I am still very frustrated with BidCactus and not having resolved this matter. Even though I believe shipping me a substantial volume of the gift cards I have purchased with each processed gift card shipment is an adequate solution to my concerns regarding the gift cards, it is difficult for me to consider this issue resolved until I actually see this happening. If BidCactus is able to directly address;

1) when BidCactus will begin shipping me all of the non-gift card products I have purchased,

2) when exactly BidCactus will ship me the two specific items I mentioned earlier (Camera and Sport Watch),

3) and I immediately begin to and continue to receive portions of the couple hundred gift cards I have purchased with each processed shipment,

then I will happily consider this issue resolved and accept the fulfillment of the above three criteria as a satisfactory solution to my concerns.

Consumer Response /* (-5, 13, 2013/06/03) */

I wanted to offer another option to BidCactus to help resolve my complaints.

Even though BidCactus' response to the Revdex.com that was received on May 24, 2013 stated that I would be receiving a substantial volume of gift cards with each shipment and my account had been updated to reflect that, I did not receive any shipments last week. However, I do fully expect BidCactus to honor their word and begin shipping me the gift cards I have purchased by the end of this week.

In my last response, I noted that this was a sufficient resolution I would be willing to accept in terms of the delayed shipment of the gift cards I have purchased, but that I still have multiple non-gift card items I have been waiting several months to receive. At one point in the last several months, BidCactus did not have an item that I had purchased, and had sent me an e-mail [redacted] gift card as a substitute. As this is an immediate, easy and efficient solution to replace an item so that I could purchase it elsewhere, I thought it might be easier for BidCactus to resolve my complaints by simply substituting e-mail [redacted] gift cards worth the retail value and shipping I paid for all of the non-gift card items I have purchased.

I believe there are a total of 14 non-gift card items I am waiting to receive, with check out dates going back as far as November 2, 2012. I do not need to re-emphasize my frustration and the severe inconvenience caused by this delay. However, if BidCactus can send me e-mail [redacted] gift cards for all of the non-gift card items I have purchased, as well as continually send me a substantial volume of gift cards with each shipment as stated in their last response, this complaint can be quickly resolved. As I stated multiple times, it is extremely important to me to receive some of the non-gift card items within the next several weeks. Taking this and the delay now over 6 months for these particular items into consideration, and that BidCactus seems to have quite a large backlog of items to ship, I believe this would be much preferable to both BidCactus and myself.

Thank you.

Business Response /* (4000, 15, 2013/06/12) */

We understand the customers frustration with our shipping delays and we are going everything possible to get caught up on the backlog we are faced with.

There are gift cards scheduled to go out on Friday to the customer via shipments designated as [redacted] and I can also assure him that a shipment of cards will be sent w/each subsequent shipment. Of course, if our shipping department realizes that they can ship all is cards at once, they will.

In regards to the specific electronic items mentioned above, we are waiting on the shipping department to provide us with a status update and as soon as they do so, [redacted] will be contacted via his personal email account.

Consumer Response /* (4200, 17, 2013/06/20) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Based on BidCactus' last response, I have decided to proceed at this moment in time by merely waiting to receive my purchased items. I did receive 10 gift cards in a shipment last week, and even though this is still a small fraction of the items I am owed, I am satisfied that BidCactus will continue to ship out gift cards with each weekly shipment.

However, the overall response of BidCactus to my complaint is not satisfactory. I do not believe they made an extra effort in fulfilling any of my requests or satisfying me as their customer. I initially filed this complaint 7 weeks ago. After BidCactus received my complaint, I believe they were only able to ship me just 13 of the several hundred items they owe me. Furthermore, I made specific requests, both personally throughout the last several months as well as through the Revdex.com, to receive specific items that I needed in a timely manner, such as an item meant to be a Christmas present. However, these requests were not fulfilled.

As I have already said to BidCactus, I have felt completely helpless and abandoned by them throughout this situation, and the treatment I have received and the wait I have gone through is not fair. It has caused an extreme amount of distress, in addition to the frustration, especially when considering how much money I spent on BidCactus only because I anticipated that I would get items, such as gift cards, in return that would help pay for daily needs. It is also not fair that the exact items I have been waiting months to receive are being shipped out to customers who have purchased them during the last several weeks. The experience and expectations BidCactus provide and advertise was nothing like the experience I have had.

At this point, I am not satisfied with the effort BidCactus made in response to my complaint. As for now, I will accept that BidCactus sends me a substantial volume of gift cards with each weekly shipment, and merely wait and hope that they are able to quickly find a solution to their backlog so the shipment of all of my purchased items can be fulfilled in a timely manner.

Thank you.

Business

Response:

BidCactus was experiencing shipping delays which has resulted in a backlog for some of our customers. Our shipping department is shipping current items to customer while working to reduce the backlog that we are facing.

We have been working with [redacted] to reduce the backlog owed him; I'm sure he can confirm that a package containing 22 cards was shipped on Friday, May 3rd and delivered on May 6th.

This is not all the cards / non gift cards he is due however we are clearing out the backlog and the pace with which they are being shipped should pick up.

As always, we appreciate his business and continued patience.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I am not satisfied with the response BidCactus has provided, and do not find it to be completely truthful. BidCactus told me via phone, as well as in this response, that they are "shipping current items to customer while working to reduce the backlog that we are facing." This statement certainly does not appear to be accurate. I received an item I checked out on March 22, 2013, and was told via phone that BidCactus was shipping out current items and that I can expect to receive my purchased items checked out after this date within the 15 business days after checkout as advertised. However, I have >20 items checked out more than 15 business days ago that I have not received or have even been notified that any of the items have been shipped. Even though the site still advertises that, "All auction wins should arrive within 15 business days of item checkout...," some of my "current items" that have not been shipped were checked out as many as 25 business days ago. Similar to the multiple examples I provided in my initial complaint, this is another instance in which I continued to make purchases from BidCactus based on the information they had directly provided me. If I had known that this information would not turn out to be accurate, just as in similar instances in the past, I would not have continued to make purchases from BidCactus.

In addition, BidCactus has told me, as is also stated in their response, that they are working to reduce their backlog. However, on March 18, 2013, BidCactus told me via phone that they would be shipping several items I checked out prior to November 17, 2012 by the end of that week, and if not by that week the items would ship the following week. It is now over seven weeks since then, but not a single one of those items have been shipped. BidCactus has continually told me that they will ship out current items while working to reduce their backlog, but I have yet to see any sign of acceleration in the shipment of any of my purchased items on their backlog.

Furthermore, in the response BidCactus provided, they mentioned that they have been "working with" me to reduce the backlog owed to me. I also do not find this statement to be accurate, but instead find it rather deceptive. First and foremost, I cannot recall a single time I have been contacted by BidCactus by any means about any shipping delays or any expectations as to when I can expect to receive my items except when they had actually been shipped. I am frustrated that BidCactus has not been more transparent with the details of their shipping delay, and I have only been provided information pertaining to delayed shipments when I contacted them directly.

Even though BidCactus did ship me that package on the date stated in their response, I would not consider this being BidCactus "working with" me, but rather my persistence and frustration eventually getting me in touch with a single staff member who was able to assist me. For instance, a staff member told me via phone that he would try to push forward a number of items I checked out with the next shipment. After several weeks had passed and I had not received any items, I spoke with this staff member again, and requested to be shipped a specific number of gift cards so that I could make a purchase for an item I needed. I had to call this staff member and BidCactus multiple times throughout the week since they were not providing me a response to my request. After a few days, they contacted me via email to let me know that they could not fulfill my request. Asking for less than 30 gift cards when they owed me well over 250 gift cards was not an unreasonable request by any means, especially since many of those items were 3-5 months late. I then called BidCactus frustrated with the response I received, and another staff member was able to get these items shipped. Even though the gift cards were eventually shipped, I was very disappointed with how BidCactus handled my request, how they treated me and how long it took to resolve my simple request. By the time I was contacted to let me know the items would be shipped, I had already completed the purchase that I had intended to use those gift cards for.

If any of the information provided to me by BidCactus in the past had turned out to be accurate, I would not be as frustrated or upset with BidCactus as I am. They continually tell me that the information they have provided me has been accurate according to the knowledge they had at that point in time, but even though they were not intentionally deceptive, much of the information they have provided me has shown to be accurate. Now BidCactus says that they are shipping out current items and that the pace of the backlog shipments should pick up. However, I have not been receiving current items (as explained above) and they have been telling me for over five months now that the pace should pick up, but the pace seems to have only decreased since I began using BidCactus.

I am still very upset with how I have been treated by BidCactus, with the information they have given me throughout the last five months and with their response to my complaint. I appreciate that one of their staff members was able to work with me and get a small fraction of the items I have purchased shipped to me. And I understand that they cannot simply mail me every single item I am owed at one time. However, I have spent over $6,000 on BidCactus, and deserve to receive my items in a timely manner. If I would have known or ever been told about how long it would actually take to receive my items, I would have spent a small fraction of the amount I have spent. Therefore, I am willing to accept a partial settlement to my request if BidCactus can both assure me that they have a current plan in action to ship the items on their backlog, as well as ship me the following items within the next 2-3 weeks (shipped by May 31, 2013).

1) [redacted] Gift Cards I have checked out (>24 items)

2) [redacted] Gift Cards I have checked out (>67 items)

3) [redacted] Watch (checked out on 11/02/12)

4) [redacted] Digital Camera (checked out on 11/04/12)

I had put as much money into BidCactus as I did because I had the sense of security that I would receive these gift cards that I could use to purchase various necessities such as groceries and household items. Putting over $6,000 into BidCactus, but not receiving any of these gift cards has made it much more difficult and stressful to budget, and receiving these gift cards would very much help with that. In addition, I had intended to purchase a [redacted] Watch to help me train for various races. I checked out the above [redacted] Watch on November 2, 2012, and would have purchased this elsewhere if I had known it would be delayed just a few weeks, let alone a few months. I would very much appreciate receiving this watch as well as the Digital Camera listed above. I had intended to purchase a new camera before the winter holidays, and again would have purchased a camera elsewhere had I known about the delay.

Taking into consideration that these requested items make up just a fraction of what BidCactus owes me, combined with the money I have put into their business and the patience I have had up until this point, I believe this is a request that BidCactus can, and should fulfill. If they can assure me that they have a plan actively in place to catch up with their backlog, in addition to shipping me the above items within the next 2-3 weeks, I will very happily accept this resolution and close this complaint while I wait to receive the remainder of the items I have purchased.

Business

Response:

We do understand [redacted]'s frustration with the delayed shipping and the information he was provided with. We should not that the shipping information relayed to [redacted] was as accurate as our customer support team understood it to be and was in no way meant to mislead the customer.

Our shipping team has been alerted that each time a gift card shipment is being processed, [redacted] should be sent a substantial volume of his cards to reduce his volume.

His account has also been update to reflect this. We hope he knows that we value his business.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

I am still not able to agree that my concern has been resolved, and do not believe that BidCactus' last response is satisfactory as it did not directly respond to all of the issues I have raised. Specifically, there was no mention of any type of plan in place to catch up with the backlog, nor was there any mention of a solution to send me the products I have ordered, and not just the gift cards. I particularly requested that I am promptly sent the [redacted] Watch and the [redacted] Digital Camera. As I said in my last response, these are two specific items that are important for me to receive very soon. As these were both checked out within the first week of November, 2012, and I directly requested that I promptly receive just these 2 out of the 14 products (not including gift cards) I have checked out but have yet to receive, I believe this is a very reasonable request that can certainly be fulfilled.

Although receiving a substantial numbers of my gift cards with each of BidCactus' weekly shipments is an adequate solution addressing my concern about the gift cards I have purchased, I would first have to see this begin to happen as there has been no evident progress in regards to these matters since I first filed this complaint. This is particularly bothersome to me because I would have expected to receive a large portion of my items over the last several weeks and after the shipment that was sent out on May 3. However, after receiving that shipment, I have received just a single gift card and zero products out of the couple hundred I have purchased but have not received from BidCactus since November, 2012. In addition, I was told on March 26, 2013 that the Sport Watch listed above was scheduled to be shipped, and that three other separate non-gift card products "will ship out within the next few weeks." That was 9 weeks ago as of today, but I have yet to receive any of those items or any information on their expected shipping dates. Furthermore, even though BidCactus has mentioned several times that "current items" are being shipped out on time, I am still waiting to receive most of my "current items" that were all checked out well over 15 business days ago and some even as long as 36 business days ago.

Based on all of this information, I am still very frustrated with BidCactus and not having resolved this matter. Even though I believe shipping me a substantial volume of the gift cards I have purchased with each processed gift card shipment is an adequate solution to my concerns regarding the gift cards, it is difficult for me to consider this issue resolved until I actually see this happening. If BidCactus is able to directly address;

1) when BidCactus will begin shipping me all of the non-gift card products I have purchased,

2) when exactly BidCactus will ship me the two specific items I mentioned earlier (Camera and Sport Watch),

3) and I immediately begin to and continue to receive portions of the couple hundred gift cards I have purchased with each processed shipment,

then I will happily consider this issue resolved and accept the fulfillment of the above three criteria as a satisfactory solution to my concerns.

Consumer

Response:

I wanted to offer another option to BidCactus to help resolve my complaints.

Even though BidCactus' response to the Revdex.com that was received on May 24, 2013 stated that I would be receiving a substantial volume of gift cards with each shipment and my account had been updated to reflect that, I did not receive any shipments last week. However, I do fully expect BidCactus to honor their word and begin shipping me the gift cards I have purchased by the end of this week.

In my last response, I noted that this was a sufficient resolution I would be willing to accept in terms of the delayed shipment of the gift cards I have purchased, but that I still have multiple non-gift card items I have been waiting several months to receive. At one point in the last several months, BidCactus did not have an item that I had purchased, and had sent me an e-mail [redacted] gift card as a substitute. As this is an immediate, easy and efficient solution to replace an item so that I could purchase it elsewhere, I thought it might be easier for BidCactus to resolve my complaints by simply substituting e-mail [redacted] gift cards worth the retail value and shipping I paid for all of the non-gift card items I have purchased.

I believe there are a total of 14 non-gift card items I am waiting to receive, with check out dates going back as far as November 2, 2012. I do not need to re-emphasize my frustration and the severe inconvenience caused by this delay. However, if BidCactus can send me e-mail [redacted] gift cards for all of the non-gift card items I have purchased, as well as continually send me a substantial volume of gift cards with each shipment as stated in their last response, this complaint can be quickly resolved. As I stated multiple times, it is extremely important to me to receive some of the non-gift card items within the next several weeks. Taking this and the delay now over 6 months for these particular items into consideration, and that BidCactus seems to have quite a large backlog of items to ship, I believe this would be much preferable to both BidCactus and myself.

Thank you.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

Based on BidCactus' last response, I have decided to proceed at this moment in time by merely waiting to receive my purchased items. I did receive 10 gift cards in a shipment last week, and even though this is still a small fraction of the items I am owed, I am satisfied that BidCactus will continue to ship out gift cards with each weekly shipment.

However, the overall response of BidCactus to my complaint is not satisfactory. I do not believe they made an extra effort in fulfilling any of my requests or satisfying me as their customer. I initially filed this complaint 7 weeks ago. After BidCactus received my complaint, I believe they were only able to ship me just 13 of the several hundred items they owe me. Furthermore, I made specific requests, both personally throughout the last several months as well as through the Revdex.com, to receive specific items that I needed in a timely manner, such as an item meant to be a Christmas present. However, these requests were not fulfilled.

As I have already said to BidCactus, I have felt completely helpless and abandoned by them throughout this situation, and the treatment I have received and the wait I have gone through is not fair. It has caused an extreme amount of distress, in addition to the frustration, especially when considering how much money I spent on BidCactus only because I anticipated that I would get items, such as gift cards, in return that would help pay for daily needs. It is also not fair that the exact items I have been waiting months to receive are being shipped out to customers who have purchased them during the last several weeks. The experience and expectations BidCactus provide and advertise was nothing like the experience I have had.

At this point, I am not satisfied with the effort BidCactus made in response to my complaint. As for now, I will accept that BidCactus sends me a substantial volume of gift cards with each weekly shipment, and merely wait and hope that they are able to quickly find a solution to their backlog so the shipment of all of my purchased items can be fulfilled in a timely manner.

Thank you.

Consumer

Response:

Hello,

I had filed a complaint against BidCactus on 05/01/2013 due to not having received a majority of the products I had purchased. Although they have sent me a portion of the gift cards they owe me, I still have not received any of the 14 non-gift card items I am owed. On 06/12/2013, BidCactus stated that they would contact me via my personal email account once they have a status update on these non-gift card items. However, I have never been contacted in any way regarding any of these items or when they will be shipped.

I had emailed BidCactus several weeks ago asking for an update on these items, but received no response. I then called and spoke with a gentleman who said he was able to schedule a camera I had purchased to be shipped out by August 12. However, I have not received any information on that item actually being shipped. He was not able to provide me any information on the other 13 items I am owed.

As it has been nearly four months since I initially filed this complaint, I would have expected to receive most of these non-gift card items, if not all of them. Some of the items were purchased as far back as November 2, 2012, and all of them were purchased before April 20, 2013. These items have combined retail value of over $1,900.00, and include things such as a digital camera, a [redacted] and a [redacted] Tablet.

As I have mentioned previously, the bids I had purchased from BidCactus throughout the last year were purchased with the understanding, due to BidCactus' direct advertising and representation to all users of the site, that items won and checked out would be shipped within 15 business days. I understand they are experiencing a backlog in their shipping, but BidCactus staff continually reassured me that I would receive my items in a timely manner, which was evidently not true.

I do not want a refund, and I do not want to be told again that I will be contacted when a status update is available. I understand that BidCactus has been experiencing a backlog, and do not need that reiterated. However, BidCactus has had more than enough time to address my concerns and resolve the issue with shipping me my non-gift card items. By this point, I should have received all of these 14 items I have been waiting for, yet have not received one. I expect BidCactus to address and resolve this issue immediately.

Thank you.

-[redacted]

Review: I am an experienced customer of several penny auction sites. A few months ago I decided to become a customer of Bidcactus.com Since becoming a customer, I had purchased numerous bids to participate in online auctions. I won numerous auctions as a result. Some were small items, some were decent sized items. To this day, I have NOT received ANY of the items I have won. I originally inquired via email to the company, and received a reply back that they are experiencing shipping issues, and cannot provide any further details. I gave them time to resolve the issue, and when I inquired again, I have not received any emails back as to my inquiries. I began to become upset in several emails, but I never threatened the company and always remained respectful. Again, not a single reply. Now, my account is locked and I can no longer access any of my win info. Soon after this I began doing some online research of the company. To my dismay, I discovered that there are many people out there with the same complaints I have. Some customers have been waiting over a year and have received nothing from the company. Be aware, this company may be a scam, or experiencing financial issues. Every other penny auction I have used has be honorable and I have had no real complaints. I realize in the penny auction world, you win some and you lose many when it comes to these auctions. But no one expects to have their money taken and to be left empty handed at the end of the day. It's sad. Don't use this company, learn from my mistake!Desired Settlement: I simply want the $186.74 that I spent with the company refunded to me.

Consumer

Response:

From: [redacted]

Sent: Tuesday, November 26, 2013 11:54 AM

To: [redacted]

Subject: Re case # [redacted]

Ms. [redacted],

In regards to the above case file, I have come to a resolution with the company I filed the complaint on. They have agreed to refund a portion of the requested funds, and I agree to it. Please close out the complaint. Thank you.

Review: I purchased multiple gift cards through this site that I still have not received. I would email for status updates on the delivery and get vague responses, and now I am getting no responses at all. I just want what I paid for or all of my money back.Desired Settlement: I want a response from the company and either my money back or the items I purchased.

Business

Response:

We understand the customers frustration w/our continued shipping delays which has been taking a longer than expected to get this resolved. I believe the customer was told that all her cards were assigned to a shipment designated as [redacted] which the shipping department is in the process of compiling.

Review: Penny auction site failing to send goods won on the website.

I have used this site for a few years spending somewhere in the neighborhood of $10,000.00 and had no problems until late last year through the present when they started shipping months after their promised delivery dates. They have now stopped shipping completely and owe me about $700.00 worth of goods mostly gift cards. I have tried to contact them several times and first got a bunch excuses like "changed shipping companies and should be caught up by the end of February". Now they stopped answering my e-mails completely. On this site you have to buy bids then if you win an item you have to pay the final bid price and shipping costs. I have paid all these costs within a day of every auction that I have won and Bidcactus had no trouble charging my [redacted] account however they have only delivered one small item in months and that came through a third party supplier. I have asked for either my merchandise or a check equal to the retail value of everything they owe me but they now refuse to even answer my e-mails.Desired Settlement: All merchandise won or payment equal to its retail value.

Business

Response:

Business Response /* (1000, 5, 2013/04/25) */

We have not refused to answer the customer's emails. All emails sent to us has been responded to. We spoken to the customer & advised we have a backlog of cards that our shipping department is working to clear up and get to our customers.

His items are being shipped, just a lot slower until the backlog is cleared out. As his complaint attests, he has been on the site & he has never had a problem receiving his items or a delay quite like this.

We are unable to provide the customer with an exact ship date however, all won items is being shipped.

Consumer Response /* (-5, 9, 2013/04/29) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

This is not a settlement offer. They wrote me and said exactly what their response above states. However I am still waiting for merchandise that is well overdue and have not received any ship notices as of this writing. They promised me they would ship SOME of my items soon. so now I continue to wait. I would except their offer if they actually started to send me what they owe me. Bidcactus writes that my items are being shipped just slower, yet I have nothing to show me this is true. They also said they have a two pronged approach to clearing up their shipping problem by shipping new winners their wins on time and also clearing the backlog of people like myself who have been waiting. I think one of the prongs may be broken because I am not getting anything yet.

Consumer Response /* (3000, 14, 2013/05/10) */

Problem has not been resolved. I have received another e-mail from Bidcactus promising to ship 1/3 of what is owed me the week 0f May 13th. so I am still waiting to see if they start shipping.

Business Response /* (4000, 16, 2013/05/24) */

Our shipping department has advised us that shipments are being sent to the customer each week until all his cards are received by him.

The cards below were ordered from our vendor and we are waiting for them to arrive into our offices.

XXXXXX [redacted] $50 Gift Card

XXXXXX [redacted] $30 Gift Card

XXXXXX [redacted] $10 Gift Card

XXXXXX [redacted] $10 Gift Card

XXXXXX [redacted] $15 Gift Card

XXXXXX [redacted] $15 Gift Card

XXXXXX [redacted] $50 Gift Card

XXXXXX [redacted] $25 Gift Card

XXXXXX [redacted] $15 Gift Card

Once those cards are processed, the following cards will be ordered from our vendor for mailing in the next shipment - which should be the following week:

XXXXXX [redacted] $10 Gift Card

XXXXXX [redacted] $15 Gift Card

XXXXXX [redacted] $100 Gift Card

XXXXXX [redacted] $10 Gift Card

XXXXXX [redacted] $25 Gift Card

That leaves the customer w/16 cards outstanding which should be shipped shortly there after.

We do understand his disappointment with our delayed shipments but our shipping department is doing everything possible to get caught up.

Review: I went on your local Revdex.com and see 171 complaints most all of which are shipping. You have wasted my time and money and I have spent at least $7,000 (if not more) in the past 30 days. (Ive sent numerous e-mails to no avail).The list below shows all products that I won and paid for including shipping, and the value of 5133 remaining voucher bids I PAID for (using an average of what was paid for those voucher bids). The total Im asking for is: $1,971.19 immediately (on Monday) so I can pay my credit card bill.Actual cost (I paid) of remaining 5133 bids $309.40 (@ .06 each)Actual cost of products I paid for $446.17S&H paid for products I won $122.90Bids paid for and used to win auctions 18,212 with a very low value of .06 each - $1,092.72 $11.07 $5.90 $50 [redacted] Gift card503 $9.20 $2.50 $25 [redacted] gift card450 $67.04 $24.90 [redacted] Artisan 5-Quart Mixer2245 $3.05 $1.90 $50 [redacted] E-card149 $1.55 $15.90 [redacted] K10 Mini Plus Coffee Brewer77 $5.58 $5.90 [redacted] $50 Gift Card207 $36.63 $21.90 [redacted] 4 16 GB w/ Retina Display WiFi1791 $9.13 $2.50 100 Bids + [redacted] $25 Gift Card121 $0.89 $2.50 50 Bids + [redacted] Bread $10 Gift Card43 $205.46 $12.90 [redacted] 5c 16GB Unlocked9255 $32.24 $5.90 [redacted] $100 Gift Card1585 $23.50 $5.90 Shell $50 Gift Card91 $19.49 $5.90 [redacted]'s $50 Gift Card968 $21.26 $5.90 250 Bids + [redacted] $50 Gift Card726 $0.08 $2.50 [redacted] $25 Gift Card1 $446.17 $122.90 18212I have run out of room to write any more on the Revdex.com website, I have sent Bidcactus a complete list in spreadsheet format and PDF of my request.Desired Settlement: I have sent Bidcactus a spreadsheet and PDF file in detail of the refund I am asking for which comes to $1971.19 which is only 20% of what I've spend in the past 30 days.

Review: Items won on this online auction site have not been received for over 5-6 weeks. I've contacted them multiple times over the past week to no avail.

No items received after 4-6 weeks of winning auction bids. Their response has been non-specific (e-mail response on 4/12/13):

Hi [redacted];

I believe you and I spoke yesterday afternoon regarding this shipping delay and our shipping department is not able to provide me with a ship date at this time.

Thank you

[redacted] A.

www.bidcactus.com

X-XXX-XXX-XXXX

Desired Settlement: Send all items from past auction wins.

Business

Response:

Business Response /* (1000, 5, 2013/04/19) */

I believe our customer support team spoke to [redacted] on 19APR13 & he was advised that we had a shipping delay which has resulted in a backlog that we are working to reduce.

Our shipping department is currently adhering to our 15 day delivery window that [redacted] & our other valued customers have come to expect from BidCactus. At the same time, they are working to reduce the backlog.

Consumer Response /* (3000, 7, 2013/04/24) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

This is the response I received from the company on April 18, 2013 after I filed a complaint with the Revdex.com:

Hi [redacted];

We spoken with you in the past and advised that we working very hard to get the items you have won shipped to you. Unfortunately, I cannot give you a specific date as to when each specific outstanding item will be shipped.

Thank you

[redacted] A.

www.bidcactus.com

X-XXX-XXX-XXXX

The company continues to withhold multiple items due to me after 2 months of having won them on their online auction site.

Business Response /* (4000, 9, 2013/05/02) */

We have been in contact w/this customer via telephone & we have advised him that our shipping department is working to get him the items in won.

Consumer Response /* (-5, 13, 2013/05/06) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I have been in contact with Bidcactus several times since I've filed the complaint. They keep promising they'll ship items but none have been shipped or indicated they've shipped to date (5/4/13).

[redacted] pharmacy $25 gift card won on 2/22/13

[redacted] $20 gift card won on 2/22/13

[redacted] $10 gift card won on 2/22/13

[redacted] $25 gift card won on 2/22/13

[redacted] $25 gift card won on 2/22/13

[redacted] $25 gift card won on 2/23/13

[redacted] $10 gift card won on 2/23/13

[redacted] Cyber-Shot Camera won on 2/23/13

[redacted]ung Galaxy 8GB Tab 2 won on 2/24/13

[redacted] $15 gift card won on 2/26/13

[redacted] $10 gift card won on 2/26/13

[redacted] $10 gift card won on 2/28/13

Silver Leaf Pendant with Diamond Accent won on 3/2/13

[redacted] $25 gift card won on 3/3/13

[redacted] $10 gift card won on 3/4/13

[redacted] $100 Super Certificate won on 3/5/13

[redacted] $10 gift card won on 3/6/13

[redacted] and [redacted] Club $25 gift card won on 3/6/13

[redacted] $10 gift card won on 3/6/13

[redacted] $30 gift card won on 3/9/13

This list includes most of the items not shipped, as there are other items not accounted for.

Review: I have won products on this bidding site that I have paid for, but they have not delivered. Some of these were won over 2 years ago. I had been contacting the company to get these products, but have been unable to get anyone in the last couple months. I know they are unable to deliver these products.Desired Settlement: I want a full refund. I know I won't get a refund for used bids, but I want the $400 back that I paid for these products.

Business

Response:

Thank you for contacting Bidcactus[redacted]. Your inquiry will be answered shortly. In the meantime, please remember that the answers to most questions can be found on our FAQs (Frequently Asked Questions) page, or by visiting How Bidcactus [redacted] on our homepage. Sincerely, The Bidcactus Team ###-###-#### [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They haven't resolved anything yet. They just said to wait for them to respond or check their facts page.

Sincerely,

Review: I have won 3 [redacted] from this site. One on 10/22/2013, one n 11/12/3013, one on 11/15/2013. I have not received any of these items. They advertise 15 day shipping. I have spoken to them on the phone 3 times and sent them 3 e-mails and have not gotten any answers except "they should get there soon" Not any longer acceptable!Desired Settlement: Get me the products that I won.

Business

Response:

The customer stated that he has not received any response to his email regarding his missing items however we have no evidence that he has emailed us. We do see that he has spoken to our customer service department on November 6th, November 12th & November 20th & he was advised each time that our shipping department is working to resolve a backlog of orders that need to be processed.

Review: Hello .... I won two auctions from this site and have not received the items, I have sent countless emails regarding this issue to Bidcactus and I am always given the same excuse... shipping problem/delay/back up.... since June, really.Reference Item [redacted] was won on 06/01/2013 and Reference Item [redacted] was won on 06/05/2013. Their own policy is as stated: "If you win your auction, you deserve to receive your stuff. All auction wins should arrive within 15 business days of item checkout (20 business days for Canada). If you have not received your item within the allotted time, please contact us at [redacted] or call ###-###-####.We work hard to make sure that all items are shipped in a timely manner; however there are times when an item may be temporarily unavailable. In this case we will contact you when we have an estimated ship date."If you call Bidcactus they are rude and will delete your account and then you can not get your item at all and if you make a comment on their [redacted] page they will just delete it also.Very frustrated to say the least, I won the items and paid for them promptly.Desired Settlement: I simply want the two items that I won and paid for.1st Item: [redacted] 8GB 7" Galaxy Tab 2 (Wi-Fi)Auction 823176, Item #1778. Ended: 06/01/13 13:40:07 ET2nd Item: [redacted] 32GB [redacted] touch 5th Gen (White or Blue)Auction 827354, Item #1698. Ended: 06/05/13 16:56:40 ET

Business

Response:

We certainly do apologize for the delay in getting the items the customer has won shipped unfortunately, we are unable at this time to provide her with an exact ship date for the items in questions. The department that processes these auction win has assured us they will be shipped.

Review: I have won numerous auctions on BidCactus.com. However, I have only received a small portion of the items I have won. There are hundreds of auctions that I have won but not yet received the gift card, etc. A lot of these auction wins date back to November 2012 (a year ago). I have contacted BidCactus.com numerous times on this issue and always hear back that they experienced a shipping problem that has delayed the receipt of my items. But, come on, delays of a year???Desired Settlement: I would like to receive an immediate receipt of 5-10 gift cards followed by some regular receipt of at least one item on a weekly/bi-weekly schedule.

Business

Response:

BidCactus apologizes to the customer for our continued shipping delay. His desired resolution has been forwarded to the shipping department and he will be contacted via the email address on his BidCactus account w/an update by Monday, November 4th.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I filed a complaint earlier with the Revdex.com ([redacted]) about the long delay in receiving items I have won. BidCactus owes me over $10,000 in gift cards. Some of these gift cards are 1 YEAR overdue. I am sorry, but that is inexcusable. Every time I contact them directly they say they have experienced a shipping delay. I hope for more info by contacting them via the Revdex.com. Their response to the last Revdex.com complaint said I would hear from them by 11/04/13. I have not received a word (letter or e-mail) from them. Because of earlier mailings, I know they have both my physical and website addresses.

Sincerely,

Business

Response:

We apologize for the delay in getting back to the customer as promised; this was an oversight on our part. Someone from our shipping department will be getting back the customer when our offices reopen after the thanksgiving break.

Consumer

Response:

Until I receive an actual substantial message from BidCactus, this complaint is NOT resolved. This sounds like more stalling talk. I will give them sometime after the Thanksgiving holiday and then e-mail them yet again!!

Sincerely,

Business

Response:

The customer has contacted our customer support team regarding the status of the items yet to be shipped, which we are aware of. He was advised our shipping department is slowly working to get back on track w/his delayed items however, we were unable to provide him with an exact ship date.

Review: owes me several giftcards and items from 6 months ago. they advertise 15 day shipping. I am out a lot of money between buying bids, paying for the shipping and NOT getting my items.

Product_Or_Service: many

Desired Settlement: DesiredSettlementID: Refund

I would be more than happy to just get the things they OWE me. if not I want a refund for the above mention. and a criminal complaint needs made also. I have been in touch with MANY people they are doing this to.

Business

Response:

Business Response /* (1000, 5, 2013/06/04) */

We have been experiencing shipping delays & subsequently have a backlog of items and gift cards that our shipping department is working to resolve.

Our shipments are designated as BATCHES & our shipping department has advised our BATCH24 is going out this week while BATCH25 which has approximately 7 of the 11 cards the customer is due is being shipped shortly there after.

Consumer Response /* (2110, 7, 2013/06/05) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I Will accept this offer, but they have been saying this for MONTHS. They also owe me 3 items, since January, not just gift cards. I'll se what happens. but I do not think they are telling the truth. they have done this before. thanks, [redacted]

Review: I paid for two items and have never received these products. I have emailed the company several times only to be told they're working on shipping issues.12/15/12 Apple iPad 2 16GB Order # XXXXXXXXX/20/12 Garmin Nuvi50 GPS Order # XXXXXXX

Product_Or_Service: Apple iPad 16 GB

Order_Number: XXXXXXX

Account_Number: [redacted]

Desired Settlement: I would like to have these products shipped now.

Business

Response:

Business Response /* (1000, 5, 2013/04/15) */

We are still experiencing shipping delays for these items due to a backlog that we are working with. I have contacted our shipping department to see about the possibilities of getting one or both of these items fast tracked.

We will contact the customer directly via email once we have an update.

Consumer Response /* (3000, 7, 2013/04/20) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company stated they will get the items fast tracked and contact me directly however I haven't been contacted by Bid Cactus.

Business Response /* (4000, 9, 2013/04/25) */

Our shipping department advised both items were ordered from our vendor & they will be contacted this morning for an update on the shipping status & he will be updated.

It was an oversight on our part as to why he was not emailed previously and we apologize for that.

Review: I have purchased bids and won auctions and spent approximately $700 within a month before Christmas between those 2 things. Of course the bids I received because that is how you bid on the auctions is by buying bids. But I have won several gift certificates for travel/restaurants and e shopping cards, and a keurig coffee maker, and have not received any of those. They are saying they are backed up with orders, so I decided to google them, and understand thousands of people have done this and still haven't received their items from even a year ago. I was put on to this website by a [redacted] ad, which is how they get people, you respond to an electronic (me an [redacted] ad) for sale ad and they email answer saying "it was just sold but go to bidcactus.com where I have won a few of these to sell and make extra cash". I can't believe I was sucked into this.Thanks,[redacted]Desired Settlement: I would like all (including all money spent on bids) of my money back or the products in the next couple weeks, NOT what they offered, which is the cost of the auctions I've won plus shipping and handling, because that amount probably comes to under $30, I spent most of the money on bids for auctions I didn't win. This is such a scam, and I can't believe I got scammed so badly.

Business

Response:

The customer was correctly advised that BidCactus is dealing with a backlog of orders that need to be processed w/our vendors - that is not in dispute. If the customer decides she no longer wishes to wait for the items to be shipped, we certainly understand that and can offer her a refund for the End Auction Price. S&H and the value of any Paid BIDS used in the auctions she won that will not be shipped.

Review: Dear Revdex.com,I signed up for this penny bidding site assuming I was bidding against other humans. After staring at this thing for a few hours I realized I was bidding against AI bots and that they were even bidding against each other (bots bidding against bots). Each bid costs $0.75 just to place a higher bid (goes up in $0.01 increments each bid), I witnessed 1 item which was "15 bids" (meaning the winner would acquire another 15 bids if they won); anyways, 2 bidders continuously took turns bidding for several minutes raising the price up to $5. May not sound too weird, but why would anybody spend 500 bids worth of money ($375) to win a 15 bid item? The rhythm to which the bids were happening was also unusually steady, I know when AI is controlling something. Anyways, I feel very ripped off, I spent $79 to get into this and can't get my money back, such a scam!The 2 bot bidders were [redacted] vs. [redacted], they seem to follow each other around and bid on the same things to jack up the prices.Go watch for yourself, it's pretty obvious after some time.http://www.bidcactus.com/

Product_Or_Service: Bids

Order_Number: Transaction: #TXXXXX

Account_Number: Username: [redacted]

Desired Settlement: I want my $79 back.

Business

Response:

Business Response /* (1000, 5, 2013/04/01) */

Some customers have a choice of using an automatic BIDDER to place BIDS for them and others chose to manually click the BID button.

The customers claim that these were all BOTS created by BidCactus is false. In addition, the customer previously contacted our customer support on 21MAR13 and requested a refund for his remaining 118 BIDS in his account and we refunded to him $74.58 for those BIDS.

Consumer Response /* (2110, 7, 2013/04/03) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

They gave me a majority of my money back and the remaining $4.42 is not worth going after. I still believe something illegal is going on here, those so called "automatic BIDDERs" were behaving completely erratically; no human would direct their automatic BIDDER to bid more than the items' values, it just makes no sense. And furthermore, I never saw any such option to employ the use of such an automatic BIDDER for myself -I don't believe there is any such option. Thank you Revdex.com, I appreciate your help.

Review: My husband had shown me penny auctions before, and I had showed him they are not just a penny once you pay for the bids to place for the penny auctions. However, I told him I would check it out and see what it was about. I purchased a bid package for $22.50, I then was able to see what live auctions were actually available. Disappointed, I found that most of the live auctions were not as advertised (high end electronics), but were lots of gift cards and bid packages. I bid on combo of a $100 e-card and 50 bid package. I won this combo pack for $12.06 on 11/30/13, I was excited! I received the bid package right away, and the $100 e-card number was to be emailed within 48 hours. I am still waiting for the e-card number. The same night I also won on another bid package of 75 bids for $5.36 which I received right away. I spent $39.92 total and only received items that did not cost them any many... I emailed them several times and the only replies I received was that they had auctioned more cards than they had card numbers for. I had planned to use that $100 to order Christmas gifts... All I have wanted was the only actually item I had bid on... [redacted] is the only person who responds and he never answers any of the actual questions I have asked. Only asking me to be patient...Desired Settlement: I would like the item I ordered!!!!!

Review: I won two separate auctions for vacation vouchers, which both clearly stated that within 5 days I would receive an email with redemption details. It's been close to a month and nothing yet. I've emailed several times and been asked to be patient with them as their delivery process has been delayed. This is unacceptable.Desired Settlement: Either the vouchers via email or a refund within the next week.

Business

Response:

These items are delayed from our vendor however, we expect to receive a new shipment of eCodes shortly. Based on the information I have received from the department that handles these eCodes, he should receive his in the next BATCH we process.

Review: I won a $50.00 gift card on 8-24-13. I still have not received it even though I paid for it on 8-25-13. I have sent numerous emails and the response is slow and always the same. They say they are having shipping issues and I would get my item soon. I was offered a refund on what I paid for the card which is crazy. I told them I would accept a refund only if I was refunded all the mone I spent buying bids too. They said that was not their policy. Well, their policy is also to ship within 15 days too. It is going on 3 months now.Desired Settlement: I either want my $50.00 gift card or a total of everything I spent on their site--$63.34. While their site says bids are not refundable, it also promises shipping within 15 days.

Business

Response:

Our shipping / processing department is still working with a backlog & we apologize for the delay in getting this item shipped. As we're not able to provide an exact ship date at this time, the following has been refunded to the customers original for of payment.

Review: I won and paid for a $25 [redacted] gift card on February 08, 2013. Today is April 22 and I haven't received the card. I emailed the customers service department approximately 20 days ago and they answered that they were behind with the shipping department and that I would receive my item. Today, at 12:00pm I called customer service. I told the operator that I paid for the item on February 8 and that I haven't received it yet, to what she just naturally and without apologizing or anything answered:We are a bit behind with our shipping. Your item will be shipped within 3 weeks or so and you will receive an email conformation when it is done.I said: A bit behind? It's been more than 2 months.She just said, I can refund you the money that you paid for it.Seriously! That's a penny auction website, of course I didn't pay full price for the item because I had to pay to bid there, would she refund me the money I spent on bids?That's just not right. I lament now that I didn't ask her her name because she should be fired.

Product_Or_Service: $25 [redacted] gift card

Order_Number: [redacted]

Account_Number: -

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to ship my item asap because they charged me asap for every step I do in their website. They should get a better customers service that, at least, apologizes to their customers when they don't do their work the way they should.

Business

Response:

Business Response /* (1000, 5, 2013/04/25) */

The customer called our customer support on 22APR13 and spoke to my colleague. She was advised that the card in question will be shipped via the USPS the week of May 6th.

I also believe she was advised it could not be any sooner as orders for the week of April 22nd & April 29th were already placed with our supplier.

Consumer Response /* (2110, 7, 2013/04/26) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I wasn't advised that my item could not be shipped any sooner. The customer representative who talked to me on the phone did not apologize in any form whatsoever for the delay of the shipment of my item, which was supposed to arrive March 8, considering what it is stated on their website. So, more than a month after the date in which I was supposed to receive the item, I called them, and with the most ironic tone ever, she just told me that they could refund my money if I wanted, when I told her that the delay of the shipment wasn't "a bit".

I can just say that their customer service is terrible because I have also email them to ask them a couple of questions about their lack of disclosure of common present features on penni auction websites, such as "Closed Auctions" and AutoBidding information, and the answer I received wasn't in any way oriented to help me as a customer, instead, it was more of: -"If you don't like our policy, you can go elsewhere."

In short, I would just wish that their reputation as a penni auction website significantly lowers because they are simply, the worst penni auction website I have ever dealt with.

Review: Behind on delivery of products since Dec. 2012 but still insist that they will catch up????????

I have been patient with Bidcactus but they still owe me gift cards won since Dec.2012. I did some chargebacks for the month of Jan. I am owed for Dec.2012, Feb. March, April, May, June 2013. I received a 25.00 [redacted] and a 10.00 [redacted] after waiting for months. When will I get my merchandise?Desired Settlement: Refund of bid packs bought and all cost. My wins are more than what have paid so this would actually benefit Bidcactus.

Business

Response:

Business Response /* (1000, 5, 2013/06/23) */

We certainly do apologize for the delay in shipping and if as requested in her complaint, we can refund her End Auction Price + S/H + the PAID BIDS used to WIN those items.

The other BIDS used cannot be returned as purchasing BIDS does not guarantee a win.

We will have our accounting department perform analyses and get back to the customer by Thursday, June 27th.

Consumer Response /* (3000, 7, 2013/06/25) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Bidcactus is beyond being in breach of their contact and at this point I also deserve the purchase of the bid packs as well. They owe me since Dec.2012. I should not be held to their contract since they did not fulfill theirs. I won far more than they are will to refund. Dec. remaining cards owed 300.00 the refund they want to give and according to BC they would owe me back 40.00 dollars.I just want my items sent since you cannot refund everything. I need to be caught up asap.

Business Response /* (4000, 9, 2013/07/08) */

I believe this customer emailed us and we are working to see how quickly her items can be delivered. There was a delay of course due to the July 4th holiday and the issue will be looked into upon our return.

Review: The company said they would have my item delivered by February I bought the item in January, every month since February I keep emailing them about it, they make some excuse up that they are backed up and will get it done, its been 4 months I can get faster delivery from china then here in america.

Product_Or_Service: Patriot Memory 32GB USB Flash Drive

Order_Number: Auction XXXXXX

Account_Number: [redacted]com

Desired Settlement: I would like my refund money that I wasted on your site, and you didnt even give me my money, I want my $70 dollars back that I spend just for you to steal my money, I bought the item clear and square with my bids

Business

Response:

Business Response /* (1000, 5, 2013/05/02) */

We were experiencing shipping delays with some of our items & gift cards. Our shipping department is working currently shipping items for delivery w/in the 15 day window & at the same time, reduce the backlog of outstanding items.

That said, we would like the customer to call our customer support on (800)XXX-XXXX between the hours of 9AM to 5PM Eastern and we will work with him regarding his refund request.

Consumer Response /* (3000, 7, 2013/05/03) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I have called in several times to the customer service all I get is someone from india telling me to look for package in the mail, the dont even give me a tracking number

Business Response /* (4000, 9, 2013/05/08) */

Not sure what number the customer has been calling as we are certainly not located in India. We have requested in our previous response that he call our customer support on (800)XXX-XXXX between the hours of 9AM to 5PM Eastern Monday - Friday.

We would like to discuss with him a resolution to getting him the item as quickly as possible.

Consumer Response /* (4200, 11, 2013/05/09) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I kept calling the number no answer you fraud business