BidCactus

Review: Won several items (see below) from the Bidcactus.com website on September 19, 2013. Items were paid for immediately on September 19, 2013, and removed from my account on September 20, 2013. Website reports should receive in 5 business days. Have not yet received any of the items and this is the response I received when sent an inquiry[redacted]Desired Settlement: WANT ITEMS PURCHASED DELIVERED IMMEDIATELY.

Business

Response:

BidCactus apologizes to the customer for the distribution delay on her eCertificates. I have spoken to the shipping department & they advised these will be sent out shortly.

Review: I am wanting bidcactus.com to ship me the items owed within the next 15 days as per their policy. Items are owed to me from as far back as Dec 2012.

Bidcactus has repeatedly promised that they would get caught up and that they had fallen behind because of a change in their shipping system. This excuse has been used by this company for almost a year at this point. In the meantime they have attempted to sell their company and transfer a $650,000 prize reserve to this new company. Read: http://www.stockwatch.com/News/Item.aspx?bid=Z-C%3ADIL-2037987&symbol=DIL(r)...⇄ .

This issue seemed to appear when bidcactus started talks with [redacted] back in April 2012.

At this point I am owed gift cards and items valued at approx $12,000 with some of these items owed from as far back as Dec 2012.

I have enjoyed bidcactus so I figured I would give them a chance to resolve the issue through the Revdex.com. If not then I will have to consider other options available to me.Desired Settlement: I want all of the items I am owed shipped to me (at my new address which bidcactus has) within the next 15 days. That is their shipping policy and I am holding them to it.

Business

Response:

We understand the customers frustration regarding our shipping delays and I can assure him that everything possible is being done to get him the items in question as quickly as possible.

I have forwarded his concerns to our shipping department and he should be getting a response shortly.

Any response or communication will be directed to his personal account on file.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

There was no settlement offered just the same excuse that I have received for over one year now. I have sent an email to bidcactus informing them that I will be contacting the Attorney General for the State of Connecticut as well as filing suit against the company. I suggest anyone else reading this also contact the Attorney General's office or go to http://www.ct.gov/ag/lib/ag/consumers/consumercomplaintform.pdf for the form to file a complaint. We must get together on this cause as the company has chosen to take our money and ignore our continued requests to actually have the items shipped to us.

Review: I've been awaiting delivery on some of my items for a year. Yep, 1 year. When I email I get an automatic response. When I call I get a guy named [redacted] who is unhelpful and finds it funny I'm frustrated. Foolish of me to think I'm actually supposed to get what I pay for. Anyone know of any business that takes this long to ship? That's because they don't exist. And BidCactus shouldn't either. Anyhow, this is just the beginning of my campaign to get what I paid for. If this is the way BidCactus wants to do business then it has to be prepared for all the pissed off customers wanting to put them out of business.I keep being told my cards will be sent "soon." They cannot/will not tell me if they will even ship this month. I asked if I'd get the e-Cards I won to shop for Christmas since there's nothing physical to send and was told he didn't know because their vendor hadn't sent them. Convenient. So I asked for the vendor's name so I could see what their holdup was. Said he couldn't give me their name. Convenient. I want my gift cards or their cash equivalent. The cash equivalent part should negate all the trouble with shipping they are having, so there shouldn't be any excuse. I either want my winnings, want their equivalent, or want to wage a one man social media war. I've already started with option 3 since I have received no real help of any kind from BidCactus, but would rather just get what I'm owed and forget the site ever existed.Desired Settlement: It's not like I'm asking for anything for free. All I want is to be sent the items I won and paid for. The shopping e-Cards I won were for Christmas shopping, so I would like those or their cash equivalent right away. It would be nice to get people Christmas presents this year. For the rest of them, it would be fine if you could just hold to shipping policy you specify at checkout.

Business

Response:

As the customer called to inquire about the status of his items and he was advised that our shipping department is experiencing delays with processing orders. He was also advised that the items he won will be shipped as soon as possible however, I could not provide him with an exact ship date.

Review: BidCactus has failed to send the items that I have paid for and won at auction or purchased. The site clearly states that items won will be shipped within 15 business days from checkout. I have paid for the items and have not received any of them. My credit card was charged for bids bought and items purchased in excess of $5,000. Despite repeated calls and deceptive answers by Bid Cactus personnel I have not received any merchandise. They keep promising to send items and they never send the items. I started in May 2013 to September 2013. Following are the items won or purchased and the date of the transaction as per BidCactus records: [redacted] Bracelet (Pink) 09/24/13, $10 [redacted] Gift Card 09/24/13, [redacted] Bracelet (Red) 09/24/13, $10 [redacted] Gift Card 09/24/13, $10 [redacted] Gift Card 09/24/13, [redacted] Earrings 09/23/13, [redacted] (Slate) 09/23/13, [redacted] $25 Gift Card 09/23/13, [redacted] Pendant 09/22/13, [redacted] Bracelet (White) 09/21/13, [redacted] Earrings 09/21/13, [redacted] Earrings09/17/13, [redacted] Earrings 09/17/13, [redacted] Studs 09/17/13, [redacted] Pendant 09/15/13, [redacted] Earrings 09/13/13, [redacted] Tablet 09/13/13, [redacted] Pendant 09/12/13, $50 [redacted] Store Card ($50 [redacted] Gift Card) 09/12/13, [redacted] $20 Gift Card09/11/13, [redacted] $10 Gift Card 09/11/13, $10 [redacted] Card 09/10/13, $10 [redacted] Card 09/10/13, [redacted] Earrings 09/10/13, $10 [redacted] Card 09/10/13, [redacted] Pendant (Pink) 09/09/13, [redacted] Pendant (Purple) 09/09/13, [redacted] $50 Gift Card 09/09/13, [redacted] Pendant (Purple) $10 [redacted] Card 09/09/13, [redacted] $10 Gift Card 09/08/13, [redacted] $20 Gift Card 09/08/13, [redacted] Pendant (Blue) 09/03/13, [redacted] Bracelet (Red) 09/03/13, [redacted] Pendant 08/31/13, [redacted] Pendant 08/31/13, [redacted] (Blue) 08/29/13, [redacted] Bracelet (Purple) 08/29/13, $50 [redacted] Store Card ($50 [redacted] Gift Card) 08/29/13, [redacted] Tool Set08/29/13, $15 [redacted] Card 08/29/13, [redacted] Bracelet (Pink) 08/29/13, [redacted] Pendant 08/29/13, [redacted] 08/26/13, [redacted] (Slate) 08/26/13, $50 [redacted] Gift Card 08/15/13, [redacted] $50 Gift Card 08/15/13, [redacted] (Slate) 08/15/13, [redacted] $50 Gift Card08/15/13, [redacted] $10 Gift Card08/15/13, [redacted] Pendant 08/15/13, [redacted] Studs 08/13/13, [redacted] Pendant 08/13/13, $10 [redacted] Card 08/08/13, [redacted] (Blue) 08/06/13, [redacted] $15 Gift Card 08/06/13, [redacted] 08/05/13, $10 [redacted] Card 08/05/13, $10 [redacted] Card 08/03/13, [redacted] Pendant08/02/13, [redacted] $10 Gift Card 08/02/13, [redacted] $50 Gift Card 08/01/13, [redacted] Tool Set 08/01/13, [redacted] $10 Gift Card 08/01/13, [redacted] $25 Gift Card 08/01/13, [redacted]08/01/13, $10 [redacted] Card 08/01/13, [redacted] Pendant 07/31/13, [redacted] $15 Gift Card 07/31/13, [redacted] Pocket Knife 07/31/13, [redacted] $25 Gift Card 07/31/13, $10 [redacted] Card 07/31/13, [redacted] $25 Gift Card 07/29/13, [redacted] (Blue)07/29/13, [redacted] $50 Gift Card 07/29/13, [redacted] $20 Gift Card07/29/13, [redacted] Pendant07/27/13, [redacted] Tool Set 07/24/13, $10 [redacted] Card 07/24/13, $50 [redacted] Gift Card 07/22/13, [redacted] Brewer (Red) 07/22/13, [redacted] $50 Gift Card 07/21/13, [redacted] Pendant 07/21/13, $10 [redacted] Card 07/19/13, [redacted] Tool Set 07/18/13, [redacted] $25 Gift Card 07/16/13, [redacted] Tool Set 07/162/13, [redacted] $50 Gift Card 07/16/13, [redacted] 07/15/13, $10 [redacted] Card 07/15/13, Mystery Combo 2 Gift Cards 07/15/13, [redacted] Tool Set 07/14/13, [redacted] $50 Gift Card 07/14/13, $10 [redacted] Card 07/14/13, $10 [redacted] Gift Card 07/13/13, [redacted]. (White) 07/11/13, [redacted] Studs 07/11/13, [redacted] 07/11/13, [redacted] (Blue) 07/10/13, $50 [redacted] Gift Card 07/10/13, $10 [redacted] Card 07/09/13, $10 [redacted] Card 07/09/13, [redacted] Earrings 07/09/13, [redacted] (Black) 07/09/13, [redacted] (Slate) 07/09/13, $10 [redacted] Card 07/06/13, $10 [redacted] Card 07/06/13, $10 [redacted] Card 07/05/13, [redacted] $50 Gift Card 07/05/13, $10 [redacted] Card 07/05/13, $10 [redacted] Card07/05/13, [redacted] Earrings 07/05/13, $50 [redacted] Gift Card 07/05/13, [redacted] $50 Gift Card 07/05/13, [redacted] $20 Gift Card 07/04/13, [redacted] Pendant 07/03/13, [redacted] $25 Gift Card 07/03/13, [redacted] Tool 07/02/13, [redacted] Pendant 07/01/13, $10 [redacted] Card 07/01/13, [redacted] Earrings 07/01/13, [redacted] Pendant 06/30/13, [redacted] Tool Set 06/30/13, [redacted] Pendant 06/30/13, [redacted] Pocket Knife 06/30/13, $10 [redacted] Card 06/30/13, [redacted] Earrings 06/19/13, [redacted] $100 Gift Card 06/26/13, [redacted] Lantern 06/25/13, [redacted] Pendant 06/24/13, $50 [redacted] Gift Card 06/24/13, [redacted] Tool Set 06/24/13, [redacted] Studs 06/24/13, [redacted] $25 Gift Card 06/23/13, [redacted] $50 Gift Card 06/23/13, [redacted] Earrings 06/23/13, $25 [redacted] Gift Card 06/23/13, [redacted] $50 Gift Card 06/23/13, [redacted] Grill Ligh 06/23/13, $50 Restaurant Gift Card ($50 [redacted] Gift Card) 06/23/13, $25 [redacted] Card 06/23/13, [redacted] Pendant 06/23/13, [redacted] Pendant 06/22/13, [redacted]&quoDesired Settlement: I would like to receive the items won or purchased and paid for. If they are unable to deliver all the items within the next two months, I would like a refund for all the bids, shipping and handeling and any other charges they made to my credit card.

Business

Response:

We do understand the customers frustration with our continued shipping delays; our shipping department is working continuously to get this resolved as quickly as possible. The customer should know that we do no store his credit card details & any charges made on our site was initiated by the customer. We feel we had to point this out as the customer did comment that he would like a refund for "any charges" we put on his card; they were made by [redacted].

Review: BidCactus has continually given the excuse that they are running just a little behind in the processing department, upon my research of this, I discovered this has been going on for well over a year, even though they say delivery within 15 days of certain items, and Ecard codes to be sent within 5 days, I have won 11 Ecards: 4 on Sept 26, 2013, 5 on Sept 30th, 2013, 1 on Oct 1st, 2013 and 1 on Oct 21st, 2013, all clearly well over the 5 days to receive the codes on. I have contacted them multiple times, first they blame the vendor, then they blame the processing dept, and every time end the response with, we are working on these issues. They are very quick at processing the payments for these won items, but do not deliver. These items are suppose to be for Christmas gifts as I have been unable to work due to recovering from a [redacted]e surgery that prohibits me from walking and driving for the next several months. Please help me in receiving these items, and if they send the other items I have won too, that would be an amazing bonus as well, considering everything I have won since Sept, 2013 to Nov 13, 2013 has not been sent.Desired Settlement: I DESPERATELY want all of the items I have fairly won and PAID FOR IN FULL to be delivered immediately and that means by the end of this month (NOVEMBER 2013).

Business

Response:

We apologize for the delay in getting the customer the items she is due shipped. I believe she has been in contact w/our customer support staff & she was offered the chance to receive a refund for the items that are still delayed. The communication was from November 25th & we are waiting on her response.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The information regarding a "refund amount" for the items I have already paid for does not match the amount that has been paid, they want to deduct money for the "FREE BIDS" received on some of the items that have been paid for. In other words, they do not want to refund the full amount I have paid in total, therefore it is fraudulent on their part to say they are offering me a full refund on the items they are refusing to send me. I either want every single penny I paid for the items they will not send, or I will have no other recourse but to file legal papers against them. I Will Not Settle For Any Money LESS Then What I Have Paid Them.

Sincerely,

Business

Response:

As far as I know, the customer has not responded to our accounting department regarding the offer for a refund that was offered to her. In addition, BIDS that we given to her by BidCactus cannot be refunded as they were free. If the customer went to a brick & mortar store, made a purchase & received a "make up bag" free of charge, she cannot return the purchase w/the make-up bag and expect to receive a refund based on the value of both items.

Review: It has been over 30 days since I won 11 separate auctions with no product delivered. Email from company states;-----------------------Actually our website states the following (however we are working through a shipping backlog at present):All auction wins should arrive within 15 business days of item checkout (20 business days for Canada). If you have not received your item within the allotted time, please contact us at [redacted] or call ###-###-####.We work hard to make sure that all items are shipped in a timely manner; however there are times when an item may be temporarily unavailable. In this case we will contact you when we have an estimated ship date.Thank you[redacted].[redacted]###-###-####----------------------I have also filed a complaint with [redacted] to get my money back. About "15 days" does not mean 30+ days. Blaming the non-delivery on "backlog" and that they are "working through" the backlog is unacceptable.Desired Settlement: I want my money back or the 11 auctions I won delivered immediately.

Business

Response:

The customer has filed a complaint w/[redacted] for a refund - we will respond to his complaints via [redacted] and respond accordingly.

Consumer

Response:

This business has only refunded 6 our of 11 transactions via Paypal. They still owe me money for items never received.

Review: Bidcactus.com is a fraudulent website. The company advertises as a penny auction site but never deliver the goods I paid for. I won several auctions on the site, at check-out the terms and agreement said it could take 2-3 weeks for items to be mailed. It has been over 2 months, and no effort has been made for me to get any of the goods I won and paid for. I emailed customer service, they replied and said that they were "Backlogged with their shipping system". Which did not excuse the "e-Cards" that where never emailed to me. A month later, when I emailed customer service for a second time, they offered me a refund of $46.00, an adjusted price of the auctions purchased price on most of the items listed below. I spend a total of $169.65 on Bidscatus.com. Some of which I spent on bids won and purchased. I used those bids to win the auctions listed below. On my second email to customer service, they gave me no reasons why I haven't received any of my stuff. Please stop them from scamming other vulnerable people like me. Below are the auction won/purchased with the date purchased next to them. As of today I do not have the status on the shipment of these items. -[redacted] $10 Gift Card-10/15/2013; -[redacted] Rugged Rechargeable Lantern-10/09/2013; -[redacted]'s $25 Gift Card-10/09/2013; -[redacted] $10 Gift Card-10/09/2013; -$100 Shopping eCard-10/09/2013; -$50 Gift Card [redacted]-10/09/2013; -$100 Shopping eCard 10/09/2013; -$75 Shopping eCard-10/09/2013Desired Settlement: I want the items I purchased or I want a refund for the total amount spent on Bidcatus.com (169.65). Bidcactus.com had no intentions of fulfilling their agreement. That' is purely fraud. Dates and amount spent are as follow. Oct 15, 2013 - $9.21 USD; Oct 10, 2013 - $7.26 USD; Oct 9, 2013 - $14.46 USD; Oct 9, 2013 - $11.72 USD; Oct 9, 2013 - $10.89 USD; Oct 9, 2013 - $23.89 USD; Oct 8, 2013 - $0.28 USD; Oct 8, 2013 - $69.44 USD; Oct 8, 2013 - $22.50 USD.

Business

Response:

An account on our site could not be located using First and/or Last Name or email address on this complaint. For us to look into the complaint, we would need the first or last name used to create the account or the name being used when a BID was placed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My last name recently changed and I used my maiden name at the time.

Review: We have purchase $100's of dollars in bids on their site and won very many items with those bids. No products have been sent to us and some are as old as November 18th, 2013. Mnay emails to customer service with no replies. [redacted] disputes opened with no replies. Would like complete refund of all bids & items purchased from November 18th until present 1/12/14. User ID fro the site is gonna_loose_ur_bids. Apparently this site is a scam site. Many other people will also be taken as this is a very busy site. They should be shut down somehow.Desired Settlement: Would like complete refund of all bids & items purchased including shipping charges from November 18th until present 1/12/14. Apparently this site is a scam site.

Review: I have repeatedly contacted Bidcactus over the last 12 months for delinquent shipping issues related to the products I have paid for. To date, I have over 100 items that have been purchased, but not sent to me. These items were won and purchased as long ago as Dec 2012 up to Oct 3, 2013. Bidcactus states that they have had shipping issues and acknowledges that they still owe me these items. When I ask for a estimated time I will receive these items, they tell me they will send items soon. This dance goes on every month and still no progress has been made on these items. Their estimated delivery time on their checkout continues to be 15 days .. well this is just false as it is nearing 10 months for some of the oldest items I purchased but still not received. I have attached a spreadsheet of items that Bidcactus acknowledges that are past due to me. This file was sent by [redacted]) on Aug 2, 2013. I still have not received these items to date after additional emails back to [redacted] since Aug 2.Desired Settlement: I want Bidcactus to send me the items I won and purchased. They have falsely promised to send me the items and have not done so. Alternatively, Bidcatcus can send me a check for the TOTAL full stated value of each item that I have purchased AND a refund of all of the shipping and handling charges that I have pre-paid. For example, I am asking for the full value of EACH item + associated pre-paid shipping and handling (e.g. $100 for a $100 [redacted] gift card + $5.90 = total $105.90

Business

Response:

We apologize to ** for the continued shipping delays and are doing everything possible to get him the remaining cards / items as quickly as possible. I have forwarded his suggestion for a cash payout to the accounting department and he should be contacted shortly with an update.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

From: [redacted]

Sent: Wednesday, January 22, 2014 8:54 PM

To: [redacted]

Cc: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

To whom it may concern,

To date, I have still not had any resolution to my outstanding requests from Bidcactus. No one ever contacted me from Bidcactus or sent me any of the purchased items. I did notice from Revdex.com that my complaint ([redacted]) was closed, but I believe it should be kept open.

Please advise on next steps.

Kind regards

Review: Bidcactus has refused and continues to refuse since May 20, 2013, to send me items that I have won and paid for on their internet auction website. The total amount of auctions that I have won during that time period until now stands at 10. Bidcactus has charged and collected all monies for those auctions and for shipping charges.Desired Settlement: 1)I am seeking complete fulfillment of the auctions that I have won.2)Refund of shipping cost charged and collected by Bidcactus in the amount of $ 33.80

Review: I ordered a $50 [redacted] gift card on May 30, 2013 and have yet to receive it. The website advertised "Your item will arrive in about 15 business days. (Usually much sooner!)" I want my gift card or a refund.

Product_Or_Service: [redacted] gift card

Order_Number: XXXXXXX

Desired Settlement: I would like my gift card that I purchased or a complete refund.

Business

Response:

Business Response /* (1000, 5, 2013/08/20) */

We have been experiencing a delay with our shipping however, the [redacted] $50 Card in question is being shipped today, August 20th via [redacted] Once the shipping label has been created, we will email the customer the [redacted] tracking number to his personal email account.

Review: In 2/2013 I bid on & won a Mixer. I called 2 weeks after I s/h received it, & was told it w/b shipped soon. I have not rec'd it yet. 5/21/13

I am new to Penny Auctions-BidCactus is the only one I have tried. and won, so I thought.

On February 27, 2013, I bid on and won a much needed [redacted] Stand mixer. It did not arrive within the maximum shipping time specified. I gave it some extra time, but after about 2 more weeks passed, I called BidCactus to question why I had not received my mixer. I was advised they were way behind their shipping schedule, but they would ship the mixer shortly. From that time on, I received no communication from their company.

On May 1st, I emailed BidCactus regarding all of the above, and cc'd the Revdex.com. In response, BidCactus Customer Support sent this email the following day:

"[redacted],

The vendor updated me and let me know that your mixer will ship late next week. I will provide you with tracking as soon as I see it come through.

Have a good day.

Thank you

[redacted]"

It would appear the vendor has not shipped the mixer, as I have not been contacted by this company.

I bid on that mixer because I needed it. I have waited too long with no contact/no explanation given for the delay and I am OUTRAGED. Their policy is ridiculous, and if I wait for a replacement I'm sure I will not receive it in a timely fashion-if ever.

Desired Settlement: I do not want bids, I do not want a refund of money spent (I read their terms). I want the item I bid on IMMEDIATELY, and if they cannot provide that service, provide me with the funds to purchase a mixer of equal - or better - quality and value; include Massachusetts sales tax, and a $20.00 to be used towards gas.

Business

Response:

Business Response /* (1000, 5, 2013/06/04) */

BidCactus had been experiencing some shipping delays for which we sincerely apologize. There is a backlog of items which our customers are due and our shipping department is working diligently to get this cleared up.

That said, I have spoken w/the shipping department in an attempt to get this item for [redacted] fast tracked and she should be hearing from them w/in 24 - 48 hours.

Consumer Response /* (3000, 7, 2013/06/11) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Hi,

You have asked me to reply to BidCactus' response by June 12, 2013 (BidCactus: "...I have spoken w/the shipping department in an attempt to get this item for [redacted] fast tracked and she should be hearing from them w/in 24 - 48 hours.").

Today it is June 11th, after 2:00 in the afternoon here on the East Coast, and I still have not heard from anyone affiliated with BidCactus regarding this matter-nor have I received the product. I cannot accept their response.

Business Response /* (4000, 9, 2013/06/27) */

We apologize for the delay of however this item has been ordered and should be delivered shortly. The [redacted] tracking number 1Z6ERXXXXXXXXXXXXX.

Review: Won auctions 12/26 thru end of Feb and have not rec'd products or gift cards and no date given when contacted. They just advise the items are ordered

Bidcactus has no definitive dates on when the items I won will ship out to me. There website assures shipment within 15 business days. I have contacted them numerous times and they keep telling me they are working on expediting shipments.Desired Settlement: If they can't provide the gift cards or items I won I would like the value of the items won refunded to me.

Business

Response:

Business Response /* (1000, 5, 2013/04/05) */

We previously made a change in our fulfillment process which has resulted in a backlog and shipping delay of items & gift cards.

Our shipping department is working to clear up the backlog while at the same time, shipping current items.

The records indicate that the customer has received her cards through the end of DEC12 and some of the non gift card items as well.

BidCactus certainly does understand the customers frustration and we want to assure her that our team is doing everything possible to get get her the items she is due.

Consumer Response /* (3000, 7, 2013/04/10) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I have over $4,500 plus shipping of items I have won and the response I keep getting is they are working to expedite the shipment of my items. I did receive some gift cards but not the items won since Dec 26th. There 15 business day shipment claim is not true. I can't get any definitive dates for [redacted], gps, etc. How can they keep offering these items for auction but not have any shipping date. I am 16 days from one item being 4 months since I won it and multiple ones in Jan. They need to fix their problem which I have emails indicating it has been a problem since last November. Pls help.

Business Response /* (4000, 9, 2013/04/19) */

We understand the customers frustration in not getting her shipping delivered in a timely manner. This is an unusual circumstance for us and we can assure [redacted] that we the items will be shipped.

Our shipping department is currently adhering to the 15 day delivery window she is accustomed to from being on our site for sometime. At the same time, they are working to reduce the backlog and get our customer, including [redacted] the items she is due.

Her patience is greatly appreciated.

Consumer Response /* (4200, 15, 2013/05/03) */

They are shipping some items but the [redacted] from 1/5, feb & mar they can't say when they will ship and I still have numerous cards and items from Jan/Feb/Mar. I think they are trying but it is still quite a long wait.

Review: I have been waiting for over two months for items purchased and still not received. When I contacted the company they made many excuses and no promise of when if ever I would see my products.Desired Settlement: I have spend at least 200.00 on items purchased and would like a full refund!

Review: I won an [redacted] mini on September15, but I have never received it I call them several time, every time I call them they can not give me a reasonable answer about when they will ship my item; even they made threat to me that they may cancel my order.Thank you for your recent purchase at BidCactus.com Transaction: [redacted] September 15, 2013 09:04 AM ET 1 [redacted] Tablet (White) Auction Win $98.22 a[redacted] Order #: [redacted] Payment Method: Credit Card Subtotal$98.22 Shipping & Handling$49.90 Total$148.12Desired Settlement: please I played by their rules and paid my hard earned money.all I need is my item to be shipped to me.Thank you for your help.[redacted]

Business

Response:

We should rebut the customers claim that BidCactus threatened to cancel his order. Of course, he had suggested a refund when we spoke with our customer support staff on 9/27 & on 10/11, the order itself would be cancelled & a refund processed. An order would simply not be cancelled - we would attribute this to a misunderstanding on the customers part.

Review: I have won several actions over a span of two months, starting on 6 Dec 2013, and have not received one thing I have purchased. I have emailed several times trying to solve the issue, but now they have stopped answering my emails. The auctions in which I won clearly stated that the item codes would be emailed within 5 business days of check out. Again, that was over two months ago for some things.Desired Settlement: Either I want the items I won/purchased, or I want every cent I spent on that site back. Starting with the original bid pack I purchased and everything after.

Review: It started with responding to an ad with [redacted] for a [redacted] is the seller. She reply back to email saying the phone has been sold and refer buyers to Bidcactus.com. Once you go to the website you have to register to view and bid on items. I register entering my contact information so next it took me page to enter prefer payment. When I enter my payment method it took $79 dollars automatically out of my account to my surprise. I thought maybe I paid for something that I was not aware of so check the cart there was nothing and now I really confused. I tried to call but not open. So like [redacted] maybe I suppose bid....so I bid a [redacted] with a fifty dollars limit win the bid since I did not get the bid, I was expecting to get my money back. No such thing. I was told by [redacted] that each bid carried a fee and that was clear on the website. I told her I will dispute this with my bank however I was inform that there was no dispute because she has a receipt via email showing my bid purchases.I have been out of work for about a year taking care of my sick child who is now decease. I mentioned that not for pity but just to say I do not have money to receive nothing. She was quick to refute everything I had to say. I send many emails trying to get my money back. I forward the website of the many complaints to her. My finally response from [redacted] was that I will "claim" anything to get my way including mentioning my "dead daughter" that response was very hurtful. She also said I change the truth and added" that is very sad."The company will not reverse the charge however their aware of the [redacted] scam.Desired Settlement: I would like to my money returned. A very clear description of the bidding process outlining that it is NOT FREE on the advertisement page.

Business

Response:

The customer visited our site & made a purchase of 125 BIDS for $79 - the BIDS were deposited into her account electronically which she then used.

We are not like [redacted] and there is no information on our site which compares us to that other site. The customer assumed & proceeded to use the BIDS w/out first reading all the information available at hand.

I do understand she stated attempted to call us but the office was closed however, there was no hurry to use the BIDS and we were available the next day for calls and/or questions.

I also believe that the customer called to speak w/another customer service REP and it was determined that some of the information she provided to us was not correct.

The BIDS she has used cannot be refunded.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Customer representative is totally dishonest. There are several complaints on the internet with the same complaint as mind. The complaints even mention the same name which is [redacted]. Once your money is withdrawl you are left not knowing what to do. I called the company several times trying to get a refund and answer was NO!!! I told her I had no money to waste. I lost my daughter a year ago and spent six month in the hosiptal with my daughter whom I love very much meaning I was not working no income. The email I received from the angry representative stated that I would claim anything to get my way includng mentioning "my dead daughter". I was shockingly surprise over the insenstive remark. That was the ONLY personal email I received from tne company the others were generic computer generated. The Bidcatcus never called me. I am amazed that they keep calling me a liar. The company has been rude and has persisted in calling me a liar and as offer no solution other than no refund and their website is very clear. If that was the case there would not be so many complaints against this company and repeatly called scam. I would like for their website to be honestly clear and refund me my money.

Business

Response:

Let's not focus on what you may or may not have read about BidCactus on-line.

Review: I PURCHASED AN [redacted] TABLET (WHITE) ON JUNE 26, 2013 FROM BIDCACTUS AND HAVE NOT RECEIVED THE ITEM UP TILL DATE DESPITE NUMEROUS PHONE CALLS TO THEM REGARDING DELIVERY. MY MAIN PURPOSE OF PURCHASING THE ITEM WAS TO ASSIST MY CHILDREN IN SCHOOL OF WHICH THEY HAVE GONE BACK TO SCHOOL WITHOUT IT. ON JULY 29, 2013 THEIR CUSTOMER SERVICE REP. [redacted] WROTE ME OFFERING $164.50 + $19.90 SHIPPING COST REFUND INSTEAD OF THE $329.00 + $19.90 SHIPPING I PAID FOR THE [redacted]. I REFUSED AND DEMANDED MY FULL REFUND. BESIDES, I HAVE LOST MORE THAN $3000.00 ON THEIR AUCTION SITE.I DON'T KNOW HOW THEY LET THIS COMPANY STAY IN BUSINESS WHEN THEY DON'T CARE ABOUT HONORING THEIR COMMITMENTS TO CUSTOMERS. I WAS ENCOURAGED TO BUY FROM THEM DUE TO THEIR STATED POLICY REGARDING DELIVERY. THEY STATED THAT ALL AUCTION WINS SHOULD ARRIVE WITHIN 15 BUSINESS DAYS OF ITEM CHECKOUT. IT HAS BEEN MORE THAN 45 BUSINESS DAYS SINCE I CHECKED OUT AND STILL HASNT RECEIVED ANY ITEM OR AN ESTIMATED TIME OF DELIVERY. THANK Revdex.com FOR YOUR COOPERATION IN THIS MATTER.[redacted]

Product_Or_Service: [redacted] TABLET

Order_Number: AUCTION [redacted]

Account_Number: [redacted]Desired Settlement: I NEED MY FULL REFUND OF $329.00 + $19.90 SHIPPING I PAID FOR THE [redacted] OR SEND ME THE ITEM I PURCHASED WITHIN 15 BUSINESS DAYS FROM 08/29/2013THANK YOU AGAIN Revdex.com FOR YOUR COOPERATION IN THIS MATTER

Business

Response:

Based on the information we have, the amount previously offered by my colleague was correct. The customer purchased the item via our Buy It Feature for $164.50 + $19.90 S/H for a total refund due him of $184.40. This refund was processed on September 9th, 2013.

Review: Product was ordered and not received 1 mouth later

I purchased a $50 [redacted] gift card on 3/27/2013. I emailed them on 4/8/13 asking them when it should be shipped because it sill showed pending on my account. I got a response on 4/9/13

"Your "Buy It" auction of a [redacted] $50 Gift Card is scheduled to ship next week, w/o 4/08/2013.

Due to our recent growth we endeavored to streamline our fulfillment & shipping processes. In doing so we ran into a few glitches. These unforeseen glitches have caused us to manually process orders and shipments in order to verify accuracy - which has caused a shipping "slow down"."

I again emailed them on 4/16/13 (8 days after they said it would ship)and all that I got was an auto reply

Thank you for contacting Bidcactus.com. Your inquiry will be answered shortly.

In the meantime, please remember that the answers to most questions can be found on our FAQs (Frequently Asked Questions) page, or by visiting How Bidcactus Works on our homepage.

Sincerely,

The Bidcactus Team

it has now been 5 days an still no response. Desired Settlement: I would like a refund of $75 that I spent on the website or the card that is owed to me sent to me

Business

Response:

Business Response /* (1000, 5, 2013/04/25) */

This card was shipped on 24APR13 via USPS tracking [redacted] & the customer was emailed the tracking information.

We had hoped to ship this last week however there was a problem w/our vendor providing us with the necessary cards for fulfillment. They arrived into our offices on Tuesday and the cards were sent out on Wednesday morning.

Review: Advertised on the website that most items ship within 15 days---nothing was shipped to me after 50 days so a [redacted] claim was filed

[redacted] refunded my transacrions for tangible items not shipped to me, however for the bids purchases in order to win items and use towards buy it now could not be refunded by [redacted] policies as they do not cover intangible items (the bids)

The bids I purchased, were purchased under the premis and representation on the site that wins are shipped within 15 days.

As this is not the case, for myself, and several other people I have found after my items did not ship and I started doing some investigation on Bidcactus. I discovered many many other people have the same issue with wins from bidcactus, nothing shippped.

It is my complaint that the sales of the bids were misrepresented and sold in bad faith, as bidcactus knowingly are not shipping anything as represented on the site, yet continues to represent items for bid under the guise that "most items ship withing 15 days". The only thing that ships in 15 days, is more bids to keep you buying more and more, until you figure out that they are not shipping you anything of your wins or buy it nows---but by that time you have spent quite a bit of $$Desired Settlement: Refund of all money spent on bid purchases $720.63 USD

Business

Response:

Business Response /* (1000, 5, 2013/05/13) */

We do understand the customers frustration with our shipping delays & our shipping department is working diligently to get caught up and restore our customers confidence.

[redacted] was previously refunded for the items that were being delay and in addition, we refunded 2 BidPack purchases he had made totalling $375.

We believe this is fair.

Consumer Response /* (2110, 7, 2013/05/15) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

A partial refund is appreciated and likely as good of an outcome as I can expect so I close this complaint as resolved with a partial refund provided