As listed on our FAQ ([redacted]), subscribers are billed automatically on the [redacted] of every month. This is also available in the email confirmation when a subscriber purchases a monthly rebillable subscription. We had already charged this customer on October * when they cancelled, so the cancellation did not go into effect prior to rebilling, which is why an October box was shipped. As a courtesy, we have refunded for the October box.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the item as paid for nor a refund for purchase price. While company may have verification of placing product in shipping package at some point prior to leaving warehouse, the item in question was not in fact included with other packaged items received. Issue is not yet resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I recieved a monthly beauty box through birchbox.com for two months. On the second month I recieved a box that had an oil hair product open ruining the box and some products within.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1) Even though they do have the right to cancel the order, they do not notify me at the time of cancellation. If I did not contact them asking about the order(on Jan.*, 2016), I would never know what had happened. They never contact me.
2) My credit card was charged. If the order is cancelled in a suitable way, my credit card should not be charged. In addition, it is not suitable to give a customer a refund after more than a month of an order -- especially when the customer contact them. I think I have the right to ask them for certain compensation. At least, they offer me very poor customer service.
3) As a customer, I didn't know anything about what happened for more than a month. They waste my time by charging me the amount of fee. Besides, I also do not know why they cancel my order. I need a fair explanation. Order cancellation usually happens when a customer is on a blacklist. I never had a record of malicious online shopping behavior. I am wondering under what situation did they cancel my order? I need an explanation!
Overall, I think providing me the so-called "full-refund" at the current stage is not a suitable answer. I do not accept it. A full refund should be given right after they cancel the order and with an on-time notification. If the late full refund is the only answer they can give, I will share my experience on social media. I think the public will help me judge their behavior. That would be my bottom line.
Anyway, I would thank Revdex.com for helping me contact the retailer and trying to give me a fair judgment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have received an unusually high amount of reshipment requests from this customer. While we did accommodate her in the past, we notified her on March ** that we would no longer reship any items or refund her for any orders because we are not able to facilitate this many reshipments. In this...
particular instance, the customer asked us to reship a Laqa & Co. Lip Lube Fiver. We can confirm that the Laqa & Co. Lip Lube Fiver was shipped under the [redacted] tracking number [redacted]. It was marked delivered on June **. Because we have shipped the products and they were marked delivered, we are unable to issue a refund.
This customer contacted us on Thursday afternoon, and we called her on Friday. We have closed down the account used for the fraudulent purchase, and advised her to follow up with her bank so they can assist with an investigation.
This customer purchased a yearly rebillable subscription, which automatically renews each year. We also sell gift subscriptions, which do not automatically renew, but this customer purchased a yearly rebillable subscription. We responded to her request on January ** to let her know we cancelled the...
subscription and refunded her. A refund was issued on January **, and it should be visible in her account now.
rebillable subscription. As listed on our FAQ, these automatically renew on the [redacted] of every month, which is why they are called rebillable subscriptions. When the subscription automatically renewed, she was billed for a 2nd box, as is clear on our website. Both boxes have been shipped to this customer, so she will receive them. Despite the fact that we shipped both boxes, we refunded her for both charges. This customer mentioned she did not receive the refund, so we also mailed her a check. In total, she will receive 2 free boxes, as well as a check for $40. We will not be compensating further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because birchbox claims that the product matches my profile which is a blatant lie. I will be happy to upload a picture of my profile where I list my hair as fine and straight. the literature that accompanies this product explicitly states that it is for coarse or thick hair. my hair is neither.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We will be more than happy to cancel this order and refund [redacted], but we do not have the credentials necessary to pull up this account. Has [redacted] written into us? We will need the email address associated with the account in order to proceed, but we are happy to do so. We are currently not...
available via phone due to high outreach, but we can be reached at [redacted]. Is it ok if we have a supervisor contact [redacted] at the phone number provided?
This appears to be fraudulent activity on the cardholder's card. We have closed down the account used to place the order, but we are not able to provide further information about the order as that is prohibited by law. We kindly recommend contacting the issuing bank to report the fraudulent...
An order was placed using [redacted]'s card information. Unfortunately, we are not able to give out information about fraudulent charges, but we will be happy to close down the account so the offender is not able to process more charges to [redacted]'s card. We will follow up with him to...
locate the charge and close the account, and from there, we kindly recommend contacting the bank to report the charge. We will be more than happy to cooperate with the bank if need be.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have received one message from the email listed on this complaint, and it appears a specialist responded today at 1:32pm. We regret that the sample arrived damaged, and apologize for the trouble. Unfortunately, we no longer have replacements, so we have compensated this customer with a $5 store...
credit in the form of 50 Birchbox points, which is half the value of the Birchbox. We hope this helps to alleviate her concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
there was no call to me no response at all from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not a solution. You accepted stolen money as a form of payment. You have admitted to accepting stolen money on numerous occasions. Closing the account does nothing for me. You stole from me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As listed on our FAQ ([redacted]), subscribers are billed automatically on the [redacted] of every month. This is also available in the email confirmation when a subscriber purchases a monthly rebillable subscription. We had already charged this customer on October * when they cancelled, so the cancellation did not go into effect prior to rebilling, which is why an October box was shipped. As a courtesy, we have refunded for the October box.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the item as paid for nor a refund for purchase price. While company may have verification of placing product in shipping package at some point prior to leaving warehouse, the item in question was not in fact included with other packaged items received. Issue is not yet resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I recieved a monthly beauty box through birchbox.com for two months. On the second month I recieved a box that had an oil hair product open ruining the box and some products within.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1) Even though they do have the right to cancel the order, they do not notify me at the time of cancellation. If I did not contact them asking about the order(on Jan.*, 2016), I would never know what had happened. They never contact me.
2) My credit card was charged. If the order is cancelled in a suitable way, my credit card should not be charged. In addition, it is not suitable to give a customer a refund after more than a month of an order -- especially when the customer contact them. I think I have the right to ask them for certain compensation. At least, they offer me very poor customer service.
3) As a customer, I didn't know anything about what happened for more than a month. They waste my time by charging me the amount of fee. Besides, I also do not know why they cancel my order. I need a fair explanation. Order cancellation usually happens when a customer is on a blacklist. I never had a record of malicious online shopping behavior. I am wondering under what situation did they cancel my order? I need an explanation!
Overall, I think providing me the so-called "full-refund" at the current stage is not a suitable answer. I do not accept it. A full refund should be given right after they cancel the order and with an on-time notification. If the late full refund is the only answer they can give, I will share my experience on social media. I think the public will help me judge their behavior. That would be my bottom line.
Anyway, I would thank Revdex.com for helping me contact the retailer and trying to give me a fair judgment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have received an unusually high amount of reshipment requests from this customer. While we did accommodate her in the past, we notified her on March ** that we would no longer reship any items or refund her for any orders because we are not able to facilitate this many reshipments. In this...
particular instance, the customer asked us to reship a Laqa & Co. Lip Lube Fiver. We can confirm that the Laqa & Co. Lip Lube Fiver was shipped under the [redacted] tracking number [redacted]. It was marked delivered on June **. Because we have shipped the products and they were marked delivered, we are unable to issue a refund.
This customer contacted us on Thursday afternoon, and we called her on Friday. We have closed down the account used for the fraudulent purchase, and advised her to follow up with her bank so they can assist with an investigation.
This customer purchased a yearly rebillable subscription, which automatically renews each year. We also sell gift subscriptions, which do not automatically renew, but this customer purchased a yearly rebillable subscription. We responded to her request on January ** to let her know we cancelled the...
subscription and refunded her. A refund was issued on January **, and it should be visible in her account now.
This customer purchased a men's monthly...
rebillable subscription. As listed on our FAQ, these automatically renew on the [redacted] of every month, which is why they are called rebillable subscriptions. When the subscription automatically renewed, she was billed for a 2nd box, as is clear on our website. Both boxes have been shipped to this customer, so she will receive them. Despite the fact that we shipped both boxes, we refunded her for both charges. This customer mentioned she did not receive the refund, so we also mailed her a check. In total, she will receive 2 free boxes, as well as a check for $40. We will not be compensating further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because birchbox claims that the product matches my profile which is a blatant lie. I will be happy to upload a picture of my profile where I list my hair as fine and straight. the literature that accompanies this product explicitly states that it is for coarse or thick hair. my hair is neither.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We will be more than happy to cancel this order and refund [redacted], but we do not have the credentials necessary to pull up this account. Has [redacted] written into us? We will need the email address associated with the account in order to proceed, but we are happy to do so. We are currently not...
available via phone due to high outreach, but we can be reached at [redacted]. Is it ok if we have a supervisor contact [redacted] at the phone number provided?
This appears to be fraudulent activity on the cardholder's card. We have closed down the account used to place the order, but we are not able to provide further information about the order as that is prohibited by law. We kindly recommend contacting the issuing bank to report the fraudulent...
activity.
An order was placed using [redacted]'s card information. Unfortunately, we are not able to give out information about fraudulent charges, but we will be happy to close down the account so the offender is not able to process more charges to [redacted]'s card. We will follow up with him to...
locate the charge and close the account, and from there, we kindly recommend contacting the bank to report the charge. We will be more than happy to cooperate with the bank if need be.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Customer's August shipment has been reshipped as of 8/** by CS agent. Reshipped full-sized order is showing out for delivery via [redacted] today.
We have received one message from the email listed on this complaint, and it appears a specialist responded today at 1:32pm. We regret that the sample arrived damaged, and apologize for the trouble. Unfortunately, we no longer have replacements, so we have compensated this customer with a $5 store...
credit in the form of 50 Birchbox points, which is half the value of the Birchbox. We hope this helps to alleviate her concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
there was no call to me no response at all from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As defined by our Terms and Conditions listed on our site, Birchbox reserves the right to limit quantities...
purchased by our Members, so this order could not be fulfilled. We have issued a full refund in the same form that the customer paid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not a solution. You accepted stolen money as a form of payment. You have admitted to accepting stolen money on numerous occasions. Closing the account does nothing for me. You stole from me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer has been refunded for this monthly shipment and should allow 3-5 business days for funds to reflect back within account.