Blackhawk Network, Inc.

Initial Business Response /* (1000, 5, 2015/04/14) */
VIA Revdex.com WEBSITE
April 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 1, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to two Reloadit Packs that she purchased as a result of a scam. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
Blackhawk apologizes for any inconvenience Ms. [redacted] may have experienced.
On January 26, 2015, Ms. [redacted] contacted customer service to report the scam. By this time, one of the Packs had already been used. We were able to block the other Pack from use. The customer was asked to send us copies of the Packs and receipt for verification, which were received in a timely manner. We mailed Ms. [redacted]'s refund check for $450 on April 9, 2015. She should receive it within two weeks of that date.
Accordingly, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/04/15) */
This complaint is now resolved. I received a check today. Thanks to the Revdex.com. I would not have received resolution without you.
[redacted]

Gift Card Mall ([redacted]) took my request but never followed up with a confirmation email letting me know the e-card was delivered. I called the company's customer service who told me it was delivered and that a confirmation email was sent to me; however, I am 100% positive no confirmation was sent to me. I would never use this business again. The original order also stated I would receive a confirmation email once my credit card payment was approved. I never received that either. I have used many other e-gift sites, and this is the only one that has failed to deliver conformations.

VIA Revdex.com WEBSITE
 
December 23, 2016
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted] Rebuttal
 
Dear **. [redacted],
 
On December 20, 2016,  Blackhawk Network Inc. (“Blackhawk”) received a rebuttal from [redacted] with respect to our response to his original complaint.
 
Our compliance department has reviewed the order via our automated screening process as well as manual review.  If further verification was required, Mr. [redacted] would have been contacted via email or text.  We do not blacklist anyone, Mr. [redacted] is welcome to submit an order for review at any time.
 
We consider this matter closed.  Please, reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV 89511
[redacted]

Complaint: [redacted]I am rejecting this response because:I cannot accept their terms until I actually receive the refund. They have sent me a new card three times before and I never received it. I never received a tracking number or any way to verify that it was sent and am distrustful.Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 2, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with respect to...

applying funds from his Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Mr. Taylor states that he experienced difficulties applying his Reloadit Packs to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
On June 30, 2015, Mr. [redacted] purchased three Reloadit Packs and associated $500 to each for a total of $1500. On July 1, 2015, a total of $950, which is the card's daily load limit, was successfully applied to his prepaid card. The next day, the remaining $550 was applied to the same account. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
Since Mr. [redacted]'s money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/02/06) */
VIA Revdex.com WEBSITE
February 6, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On February 29, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a Visa Gift card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
On December 28, 2014, Mr. [redacted] realized that there was a problem with his Visa Gift card when it was rejected by his local retailer. On January 9, 2015, Mr. [redacted] called customer service and was asked to provide a copy of the front and back of the card and proof of purchase, since the card had been registered under another name. The customer states that the he sent the required documentation on January 14, 2015, but we do not have any record of this.
On January 29, 2015, however we contacted Mr. [redacted] and again requested the necessary documentation. He provided it to us the next day. On January 30, 2015, we were able to verify that Mr. [redacted] was the rightful owner of the card. We sent him a replacement card, which he received on February 3, 2015. Mr. [redacted] has confirmed that the card was received and that there are no further issues.
Therefore, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In response to the above note from Blackhawk Network, Inc. I would like to provide the actual details of my attempts of resolution as the response above is not at all accurate.
My wife received a VISA gift card from my brother that was purchased at a Safeway store in [redacted], [redacted]. He purchased the card on 12/24/14 and it was gifted on 12/25/14. Upon attempting to use the card on 12/28/14 at a store in Lone Tree, [redacted] the card was rejected. I attempted to then check the balance on the card and to inquire as to the reason it was not approved and was told by the automated system that the card was no longer active and could not be supported by the system. On 12/29/14, I attempted to determine how to resolve our dilemma. I contacted the bank listed on the card and was directed to call the number (X-XXX-XXX-XXXX) that I had called the previous evening and to select the option that the card was stolen in order to speak with someone.
I did so and spoke with a representative and relayed the above details and was told that a ticket was opened to resolve our concern. The ticket given to me was ITRXXXXXXX and I was told to expect a phone call in 2-3 days. I did not receive any call and thus called the number again on 1/9/15. I spoke with Hector and was told that no ticket existed and that there were no records with the card number provided of a ticket being opened. I was quite upset as I had trusted that the company was working on resolving our issue. He opened another ticket (ITRXXXXXXX) and I was told that it would be 3-5 days to hear back from a representative.
I received a call on 1/12/15 to request the documentation of the receipt and the card's front and back. I sent the requested images on 1/14/15 to the email provided to me ([redacted]@bhnetwork.com) which was as soon as I was able to. I expected a call back from customer service to update me on the status of the ticket, but again received no correspondence.
I called customer service again on 1/28/15 and spoke with [redacted] and later his supervisor, [redacted], to determine what the status of our ticket was. I was informed that the ticket was closed as no documentation was received. I was aside myself to hear that this was just closed and no attempt was made to contact me to ask if documentation was provided or if we wished to pursue our ticket further. I was given yet another ticket number (ITRXXXXXXX) so that I would be able to speak to someone from what I was told would be Risk Management (the department that handles these tickets) yet I never did speak to someone other than [redacted] and [redacted]. I was then told after quite a bit of time with poor communication on the part of both individuals that the tickets were resolved, that the documentation was received and that the card was "unblocked" and could be used immediately. I was surprised, relieved, and suspicious at this news. I had no reason to doubt [redacted]'s statement and thanked him for his time.
We then went to our local grocery store, King Soopers, and attempted to use the card and were not entirely surprised that the card was not authorized. I called the number on the card again and received the same automated response that the card was not active and could not be supported by the system.
I then called yet another time that day to speak to a customer service representative (and waited more time) and spoke with [redacted]. [redacted] informed me that there was supposed to be another card sent to our address that was supposedly sent on 1/20/15. I was surprised about this news as it was the first time I was informed that another card was being sent and also surprised that it was sent eight days prior to my latest call when I was told that no documentation was received. Needless to say, we had not at the time of my Revdex.com complaint received said card. I know that I had provided my address each time I spoke with a representative (so at least 3 times prior to speaking with [redacted]) and so asked what address the card was sent to. [redacted] informed me that it was sent to an entirely incorrect address (and not at all similar to my address) rather than our address.
When I informed [redacted] of this discrepancy, he said it was corrected and said that the same time frame of delivery was expected (receipt by 1/30/15 or 2/2/15).
Once I had shared my concern with the Revdex.com, I was contacted by Ms. [redacted] and I provided the above narrative. She was able to have a replacement card sent by 2nd day air. We did receive that card (the original card never did arrive) and my wife was able to use the card without additional issues.
I would like to add that when we received the original card, there was no evidence that it had been tampered with and are at a loss with how their system was breached in such a way. I would hope that efforts are being made to pursue investigation of this breach and to tighten their system.
Respectfully,
[redacted], RN, BSN

Worst prepaid company ever.
If you want access to your money when you want please dont use paypower or blackhawk network.
They took my hard earned money and refuse to release it to the sender or myself.
Ive contacted both companys on numerous ooccasios and have not resolved this issue.
Im a new york state tax payer and dealing with this forgein fraudulent company has got me sick to my stomach.
No customer service or humanity.

VIA Revdex.com WEBSITE
 
November 22, 2016
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted] Rebuttal
 
Dear [redacted],
 
On November 15, 2016, Blackhawk Network, Inc. (“Blackhawk”) received a rebuttal from [redacted] with respect to our response to his original complaint.
 
The LG Prepaid Rebate program was established by LG as an incentive for qualifying purchases.  The terms and conditions of this card were presented with the card.  We apologize if [redacted] was not aware of these terms and for any inconvenience that he may have experienced, as a result.  We appreciate his feedback regarding these cards and the LG Prepaid Card program.
 
These cards were issued with a six month timeframe.  All three of the cards that [redacted] received have expired and were never used while the funds were available and the cards were active. Per the terms and conditions of the LG Prepaid Card program, prepaid cards cannot be reissued after expiration date has expired nor can a check be received.  Since the funds are no longer available once the cards expire, we are unable to reissue the cards or provide a refund.  
 
Accordingly, we consider this matter closed.  Please, reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted]
[redacted]
[redacted]
 
VIA Revdex.com WEBSITE
 
November 22, 2016
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted] Rebuttal
 
Dear [redacted],
 
On November 15, 2016, Blackhawk Network, Inc. (“Blackhawk”) received a rebuttal from [redacted] with respect to our response to his original complaint.
 
The LG Prepaid Rebate program was established by LG as an incentive for qualifying purchases.  The terms and conditions of this card were presented with the card.  We apologize if [redacted] was not aware of these terms and for any inconvenience that he may have experienced, as a result.  We appreciate his feedback regarding these cards and the LG Prepaid Card program.
 
These cards were issued with a six month timeframe.  All three of the cards that [redacted] received have expired and were never used while the funds were available and the cards were active. Per the terms and conditions of the LG Prepaid Card program, prepaid cards cannot be reissued after expiration date has expired nor can a check be received.  Since the funds are no longer available once the cards expire, we are unable to reissue the cards or provide a refund.  
 
Accordingly, we consider this matter closed.  Please, reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 16, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to...

a Reloadit Pack that he purchased as a result of a scam. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
On March 27, 2015, Mr. [redacted] purchased a Reloadit Pack and provided the Pack information to the fraudster. Shortly thereafter, he suspected fraud and contacted customer service. We were able to block the Pack from use before the fraudster could apply the funds. It generally takes between 20-30 business days to receive a refund check. We mailed Mr. [redacted]'s refund check for $500 on April 22, 2015. He should receive it within two weeks of that date.
Accordingly, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

VIA Revdex.com WEBSITE
 
            April 8, 2016
 
Revdex.com
Complaint Case: [redacted]
 
RE: A[redacted]
 
Dear [redacted]
 
On March 15, 2016, Blackhawk Network, Inc....

(“Blackhawk”) received a complaint from [redacted] with respect to a replacement for her T-Mobile Visa Prepaid Card.  Blackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank.
 
On February 27, 2016, [redacted] contacted us to report her card as lost/stolen.  We shipped a replacement card via standard delivery that same day.  It normally takes 7-10 business days for the card to be delivered.  On March 11, 2016, [redacted] contacted customer service to request a replacement card since she never received the original card that was sent.  A replacement card was expedited to her at no charge due to the inconvenience.  She was informed that it normally takes 3-5 business days for delivery. 
 
On March 16, 2016, [redacted] received her card and has since used her card to make purchases at retail locations and to withdraw funds at ATMs without any further issues.  Since it took a total of 13 business days for [redacted] to receive her card, we have reversed fees on [redacted] account for a total credit of $44.  We apologize for any delay or inconvenience that [redacted] may have experienced.
 
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted], NV 89511
[redacted]
[redacted]

Initial Business Response /* (1000, 8, 2015/07/31) */
VIA Revdex.com WEBSITE
July 31, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 7, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to an...

order placed on www.giftcardlab.com . This website is operated by Blackhawk.
Blackhawk apologizes for any inconvenience Ms. [redacted] may have experienced.
On July 6, 2015, Ms. [redacted] placed an order on www.giftcardlab.com for an eGift, which is an electronic gift card that is sent via email. As stated on our website, it may take up to 24 business hours to receive an eGift. Since Ms. [redacted] did not receive her eGift in time for its intended purpose, we have processed a refund. The credit should appear in her account within 5-7 business days.
Accordingly, we [redacted] consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 14, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to applying funds from her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack.
Ms. [redacted] states that she experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com.The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
On July 3, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $130 to it. On July 18, 2015, the funds were successfully applied to her prepaid card. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
Since Ms. [redacted]'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

I had no choice in choosing whether or not to deal with this company. Blackhawk is a contracted third party company through [redacted]. We have been trying to receive our early termination fee prepaid card from blackhawk for over a month now I have been repeatedly hung up on brushed aside and lied to. Everyone at blackhawk seems to have a different story. I am now in contact with the CEO of [redacted] hoping to have the contract reevaluated. When [redacted]'s associate try to help and contact Blackhawks themselves they received the same rude customer service I experienced . They were put on very long holds told there was no supervisor and given the incorrect information. On October 28th as a last ditch effort I agreed who believes them when I was told I would have the card no later than today November 4th. I did not receive the the card as promised and when I tried to call I was hung up on. I contacted [redacted] who contacted Blackhawk via conference call and we were told once again the card has not been shipped. I have never in my life been treated so poorly by a company. The amount of money I'm expecting on that card is a large sum. It is my hope that in filing this complaint no other person will have to experience the same situation as myself. Blackhawks delay in shipping a card that was previously promised on numerous occasions has resulted in some very unpleasant consequences for myself and my family. When I was told the first time I would receive the card in 3 days I paid the early termination fees to my previous carrier in the amount of $1,750. You can see where my frustration comes from. Myself and [redacted] have everything and all experiences with blackhawk recorded for future verification.

Initial Business Response /* (1000, 9, 2015/03/19) */
VIA Revdex.com WEBSITE
March 19, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On March 3, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to her Meijer Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card, on behalf of the issuer, The Bancorp Bank.
On February 23, 2015, Ms. [redacted] tax refund was issued by the IRS. She instructed the IRS to load it to her Meijer Visa Prepaid Card. We rejected the direct deposit because the IRS sent the money for credit to Ms. [redacted] and another individual who is not listed on the account. In order to protect our customers from fraud, we require the name listed on each direct deposit to match exactly with the name listed on the account.
Accordingly, we immediately returned the money back to the issuer (the IRS). We are not holding her tax refund nor have we ever done so. We suggest that she contact the IRS so that she may make arrangements to receive this money.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On February 9th I contacted a representative at Paypower/Blackhawk/Bancorp Bank. During that conversation I verified my account number/routing number associated with the prepaid visa in my name. After verifying this information, I told the representative that that I was filing my taxes with a Joint status and asked if there were going to be any problems receiving the refund since my husbands name [redacted] be on the check in addition to my name. The representative assured me there would be no problems as long as one name matched my account with the prepaid visa. I was also informed during that call that Paypower only allowed one name associated with the prepaid visa account. If my refund was rejected due to there being two names on the check per the company's response, paypower, Bancorp, and or Blackhawk had erroneously marketed themselves as an available avenue to receive IRS refund checks, both orally and via online advertising. Furthermore, It is preposterous for blackhawk to assume all refund checks directly deposited from the IRS were filed as a single status and for their consumers to know that only single status refunds could be received per the company's policy, especially since there is no indication of this policy in there online marketing. This false advertisement has caused my family undue hardship.
Final Business Response /* (4000, 13, 2015/04/06) */
VIA Revdex.com WEBSITE
April 6, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. [redacted],
On March 24, 2015, Blackhawk Network, Inc. ("Blackhawk") received [redacted] rebuttal to our response to her original complaint.
We immediately returned Ms. [redacted] money back to the issuer (the IRS). We apologize if there was a misunderstanding, but our policies and procedures are in effect in an attempt to protect our customers and their money from fraud.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

I purchased a Visa PayPower card for use while traveling outside the US. Spoke with two different reps that couldn't help me and then in the end card was only good as a gift card in the US. Do not bother with this card for this company.

Initial Business Response /* (1000, 5, 2015/04/23) */
VIA Revdex.com WEBSITE
April 24, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. [redacted],
On April 15, 2015, Blackhawk Network, Inc. ("Blackhawk") received a rebuttal from [redacted] in regards...

to our response to his original complaint.
The funds from Mr. [redacted] account have been sent via check to the IRS. He [redacted] have to continue checking with them regarding the receipt of these funds. We apologize for any inconvenience. From this point forward, all of Mr. [redacted] communication regarding this matter should be directed to the IRS.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Final Business Response /* (1000, 9, 2015/04/30) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
April 29, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 14, 2015, Blackhawk Network, Inc. received a complaint from [redacted] with respect to a Visa Gift Card and the available balance.
Ms. [redacted] did not provide the card number or any other identifying information in her complaint. We cannot research this issue or attempt to resolve her problem unless we know the card number in question. We have sent six emails to the customer requesting additional information. We have not received a response. We are unable to attempt to contact the customer by phone, since a phone number was not provided in the complaint.
We are unable to assist the customer without the card number. If she provides us with the card number, then we [redacted] review her transactions and assist her with any balance questions that she may have.
Unless we hear from her, we [redacted] consider this matter resolved. Please reach out with any questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/10/23) */
VIA Revdex.com WEBSITE
October 23, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On September 28, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to an unauthorized transaction on her PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
Ms. [redacted] disputed a transaction for merchandise that she never received. On October 19, 2015, we applied a provisional credit to Ms. [redacted]'s account for $250 which is the amount of the disputed transaction. We expect to resolve the case by October 31, 2015, and [redacted] notify Ms. [redacted] as to the results. If the dispute is resolved in her favor, then the credit [redacted] remain permanent.
We consider this matter to be resolved at this time. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

VIA Revdex.com WEBSITE March 21, 2017 Revdex.com Complaint Case: [redacted] RE: [redacted] Rebuttal Dear [redacted] On March 13, 2017, Blackhawk Network, Inc. (“Blackhawk”) received a rebuttal from [redacted] with respect to our response to his original complaint. We apologize for any delay or inconvenience that [redacted] may have experienced. The dispute in the amount of $39.21 has been resolved in [redacted]’s favor and this amount has been credited to his card account ending in [redacted]. As a result, $16.67 is available for him to spend anywhere in the U.S. that accepts Visa debit. Accordingly, we consider this matter to be closed. Please reach out to us with any further questions. Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV 89511 [redacted]

Initial Business Response /* (4000, 9, 2014/10/22) */
Initial Consumer Rebuttal /* (2000, 11, 2014/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I do consider the case resolved, it was very difficult to make contact with anybody but...

[redacted] She was helpful and polite. After finally making contact with [redacted] she was polite and helpful as well. I did receive my full refund. It took longer than promised, but all promises were fulfilled. I would advise anybody against using this company. After reviewing other complaints, it seems this is the norm more often than not.

Initial Business Response /* (1000, 12, 2015/08/05) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
August 3, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 7, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from...

[redacted] with respect to an order placed on www.giftcardmall.com that she never received. This website is operated by Blackhawk.
Blackhawk apologizes for any inconvenience Ms. [redacted] may have experienced.
On June 13, 2015, Ms. [redacted] placed an order on www.giftcardmall.com for a $50 gift card. It was issued on June 30, 2015 and should have been received 7-10 business days from that date. We are unsure as to why it was not received. We contacted Ms. [redacted] and she explained that she preferred to have a new card issued rather than a refund. Due to the delay and inconvenience that Ms. [redacted] has experienced, we have issued a new card, which she should receive in 7-10 business days, and refunded her for the order.
Accordingly, we [redacted] consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 14, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company refunded my money. Stated they would re-issue the gift card in 7-10 business days. Have not received it yet .if I receive the card then all is resolved. Thank you