Blackhawk Network, Inc.

VIA Revdex.com WEBSITE
 
August 23, 2017
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted].,
 
On August 16, 2017, we received a rebuttal from [redacted] in regards to our res**nse to his original complaint.
 
As a courtesy to Mr. **, we have processed a refund for the activation fees that Mr. ** paid for his Visa Gift cards at the time of purchase.  A check for $69.50 will be mailed by the end of this week.  It generally takes 7-10 business days to be received once it is sent.  The check will arrive in a “**stcard” style format.  We a**logize for any delay or inconvenience that Mr. ** may have experienced.
 
We now consider this matter to be resolved.  Please, reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV 89511
[redacted]

Initial Business Response /* (1000, 8, 2015/11/11) */
VIA Revdex.com WEBSITE
November 11, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On October 20, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to applying funds from her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack.
On October 16, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $100 to it. Ms. [redacted] states that she experienced difficulty transferring the money from the Reloadit Pack to her PayPal prepaid debit card. Although the Reloadit Pack does load the PayPal Prepaid MasterCard (BINs XXXXXX and XXXXXX), the card that Ms. [redacted] initially attempted to load was not compatible with the Reloadit product.
On October 21, 2015, Ms. [redacted] successfully applied the $100 to a prepaid card that is a Reloadit partner. Since Ms. [redacted]'s money was successfully transferred from her Reloadit Pack to her prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/10/23) */
VIA Revdex.com WEBSITE
October 23, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On September 28, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to an unauthorized transaction on her PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
Ms. [redacted] disputed a transaction for merchandise that she never received. On October 19, 2015, we applied a provisional credit to Ms. [redacted]'s account for $250 which is the amount of the disputed transaction. We expect to resolve the case by October 31, 2015, and [redacted] notify Ms. [redacted] as to the results. If the dispute is resolved in her favor, then the credit [redacted] remain permanent.
We consider this matter to be resolved at this time. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 11, 2015/09/29) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
September 29, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. Buenrostro,
On August 28, 2015, Blackhawk Network Inc. ("Blackhawk") received a...

complaint from [redacted] with respect to disputed charges on her Visa Gift cards. Blackhawk is the program manager for these cards on behalf of the issuer, MetaBank.
On September 24, 2015, our Disputes team was able to resolve Ms. [redacted]'s case. On this date, the amount of the disputed charges was credited to the customer's Visa Gift cards. On September 28, 2015, we reached out to the customer and let her know that the funds were now available. Ms. [redacted] has acknowledged this. The cards can now be used anywhere in the U.S. that Visa Debit is accepted until the funds are depleted.
We now consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 10, 2015/03/27) */
VIA Revdex.com WEBSITE
March 27, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On March 13, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to...

accessing funds applied to her safe on www.reloadit.com. This website is operated by Blackhawk's affiliate, Blackhawk Network California, Inc.
On March 10, 2015, Ms. [redacted] purchased a Reloadit Pack which she placed in her Reloadit Safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a two hour waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is a 2-4 hour card validation period for each new prepaid card that is added to the safe. On March 11, 2015, Ms. [redacted] created a safe and added a Reloadit Pack and prepaid card. We apologize that she was unable to access her funds immediately due to our security features that are in place to protect our customers from fraud. After the card validation period of four hours expired, Ms. [redacted] was able to successfully load her prepaid card.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/02/17) */
VIA Revdex.com WEBSITE
February 17, 2015
Revdex.com
Complaint Case: 57312588
RE: Sally Medina
Dear Ms. Green,
On January 29, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from Sally Medina with...

respect to her PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
Blackhawk apologizes for any inconvenience Ms. Medina experienced as a result of not being able to access her funds.
On December 10, 2014, Ms. Medina contacted customer service to report her PayPower card as lost and requested a replacement. It normally takes 7-10 business days to receive a replacement card via standard delivery. On December 26, 2014, Ms. Medina contacted customer service as she had not received the replacement card. At that time, another replacement card was requested and the $25 fee to expedite the shipping was waived. Expedited shipping takes 3-5 business days to be delivered. Ms. Medina contacted customer service two more times and an expedited card was shipped each time and the fee was waived.
On January 14, 2015, Ms. Medina finally received her replacement card. We have verified that the address, to which each of the replacements was shipped, was correct and constant for all requests. We are unsure why Ms. Medina did not receive a replacement card sooner. We have provided a $50 credit to her account as a courtesy.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
Heidi Lyttle
Blackhawk Network
Customer Service Specialist
Reno, NV 89511
www.BlackhawkNetwork.com
[email protected]

Initial Business Response /* (1000, 12, 2015/08/05) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
August 3, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 7, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from...

[redacted] with respect to an order placed on www.giftcardmall.com that she never received. This website is operated by Blackhawk.
Blackhawk apologizes for any inconvenience Ms. [redacted] may have experienced.
On June 13, 2015, Ms. [redacted] placed an order on www.giftcardmall.com for a $50 gift card. It was issued on June 30, 2015 and should have been received 7-10 business days from that date. We are unsure as to why it was not received. We contacted Ms. [redacted] and she explained that she preferred to have a new card issued rather than a refund. Due to the delay and inconvenience that Ms. [redacted] has experienced, we have issued a new card, which she should receive in 7-10 business days, and refunded her for the order.
Accordingly, we [redacted] consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 14, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company refunded my money. Stated they would re-issue the gift card in 7-10 business days. Have not received it yet .if I receive the card then all is resolved. Thank you

Initial Business Response /* (1000, 9, 2015/03/19) */
VIA Revdex.com WEBSITE
March 19, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On March 3, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to her Meijer Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card, on behalf of the issuer, The Bancorp Bank.
On February 23, 2015, Ms. [redacted] tax refund was issued by the IRS. She instructed the IRS to load it to her Meijer Visa Prepaid Card. We rejected the direct deposit because the IRS sent the money for credit to Ms. [redacted] and another individual who is not listed on the account. In order to protect our customers from fraud, we require the name listed on each direct deposit to match exactly with the name listed on the account.
Accordingly, we immediately returned the money back to the issuer (the IRS). We are not holding her tax refund nor have we ever done so. We suggest that she contact the IRS so that she may make arrangements to receive this money.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On February 9th I contacted a representative at Paypower/Blackhawk/Bancorp Bank. During that conversation I verified my account number/routing number associated with the prepaid visa in my name. After verifying this information, I told the representative that that I was filing my taxes with a Joint status and asked if there were going to be any problems receiving the refund since my husbands name [redacted] be on the check in addition to my name. The representative assured me there would be no problems as long as one name matched my account with the prepaid visa. I was also informed during that call that Paypower only allowed one name associated with the prepaid visa account. If my refund was rejected due to there being two names on the check per the company's response, paypower, Bancorp, and or Blackhawk had erroneously marketed themselves as an available avenue to receive IRS refund checks, both orally and via online advertising. Furthermore, It is preposterous for blackhawk to assume all refund checks directly deposited from the IRS were filed as a single status and for their consumers to know that only single status refunds could be received per the company's policy, especially since there is no indication of this policy in there online marketing. This false advertisement has caused my family undue hardship.
Final Business Response /* (4000, 13, 2015/04/06) */
VIA Revdex.com WEBSITE
April 6, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. [redacted],
On March 24, 2015, Blackhawk Network, Inc. ("Blackhawk") received [redacted] rebuttal to our response to her original complaint.
We immediately returned Ms. [redacted] money back to the issuer (the IRS). We apologize if there was a misunderstanding, but our policies and procedures are in effect in an attempt to protect our customers and their money from fraud.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 9, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect...

to a block on her PayPower Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.
We apologize for the negative experience Ms. [redacted] had, but her inconvenience resulted from our attempt to protect her and her account.
On March 31, 2015, Ms. [redacted] had an unusually large tax refund posted to her account. This caused our system to block her card account due to suspected fraud. No fraud detection system is perfect, and occasionally, systems block cards where no fraud is involved. On April 2, 2015, Ms. [redacted] contacted customer service to check on the status of her account. We explained to her that there was a block on her account. The agent informed her that the issue would be escalated to our Risk Department and someone would be in contact with her.
On April 10, 2015, Ms. [redacted] spoke with a member of our Risk Department. We obtained the necessary information and removed the block on her account. As a courtesy, we reversed one monthly fee on Ms. [redacted]' account ($5.95).
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

VIA Revdex.com WEBSITE March 21, 2017 Revdex.com Complaint Case: [redacted] RE: [redacted] Rebuttal Dear [redacted] On March 13, 2017, Blackhawk Network, Inc. (“Blackhawk”) received a rebuttal from [redacted] with respect to our response to his original complaint. We apologize for any delay or inconvenience that [redacted] may have experienced. The dispute in the amount of $39.21 has been resolved in [redacted]’s favor and this amount has been credited to his card account ending in [redacted]. As a result, $16.67 is available for him to spend anywhere in the U.S. that accepts Visa debit. Accordingly, we consider this matter to be closed. Please reach out to us with any further questions. Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV 89511 [redacted]

Initial Business Response /* (1000, 10, 2015/11/25) */
VIA Revdex.com WEBSITE
November 25, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On November 16, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted]...

with respect to a Visa Gift card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
We apologize for any inconvenience Ms. [redacted] experienced as a result of not having her Visa Gift card so that she could access the funds on the card.
On October 29, 2015, Ms. [redacted] filed purchased a $50 Visa Gift card. Due to a printing error, Ms. [redacted] was unable to register or use the card online. That same day, she contacted us for assistance. We explained that she could use the card at retail locations or we could issue a replacement card. It normally takes 7-10 business days for a replacement card to be delivered. Mr. [redacted] did not receive the card we sent, so we sent a replacement. On November 6, 2015, Ms. [redacted] received the replacement card and has since used her card to make purchases at retail locations without any further issues.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 3, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with respect to...

applying funds from his Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack.
Mr. [redacted] states that he experienced difficulties applying four Reloadit Packs to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
On June 25, 2015, Mr. [redacted] purchased four Reloadit Packs and associated a total of $1,753 to them. On July 2, 2015, the funds were successfully applied to his prepaid card. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
Since Mr. [redacted]'s money was successfully transferred from his Reloadit Packs to his prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/05/28) */
VIA Revdex.com WEBSITE
May 28, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On May 15, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect...

to a Reloadit Pack. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
On May 4, 2015, Mr. [redacted] purchased a Reloadit Pack. On May 13, 2015, Mr. [redacted] added the Pack to his Reloadit safe at www.reloadit.com. The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. Unfortunately, Mr. [redacted] had difficulty accessing his safe. Since the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Mr. [redacted] requested a refund for his Reloadit Pack.
We apologize for any inconvenience that Mr. [redacted] has experienced. We have processed a refund for his Pack including the purchase fee. Mr. [redacted] should receive a check for the full amount within two weeks.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Final Consumer Response /* (2000, 9, 2015/06/25) */
case is solved

Initial Business Response /* (1000, 11, 2015/09/29) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
September 29, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. Buenrostro,
On August 28, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint...

from [redacted] with respect to disputed charges on her Visa Gift cards. Blackhawk is the program manager for these cards on behalf of the issuer, MetaBank.
On September 24, 2015, our Disputes team was able to resolve Ms. [redacted]'s case. On this date, the amount of the disputed charges was credited to the customer's Visa Gift cards. On September 28, 2015, we reached out to the customer and let her know that the funds were now available. Ms. [redacted] has acknowledged this. The cards can now be used anywhere in the U.S. that Visa Debit is accepted until the funds are depleted.
We now consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 14, 2015/10/30) */
VIA Revdex.com WEBSITE
October 30, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On October 7, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack.
On October 3, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $275 to it. She attempted to load the Pack to her prepaid card for several days with no success. On October 6, 2015, Ms. [redacted] contacted us via email. That same day, we contacted her prepaid card company and manually loaded the money to her card. They confirmed that the Pack was successfully applied that day. , We immediately notified Ms. [redacted] that this matter had been resolved. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
Since the money from the Reloadit Pack was credited properly to Ms. [redacted]'s prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/09/25) */
VIA Revdex.com WEBSITE
September 25, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On August 31, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted]...

[redacted] with respect to a block on her T-Mobile Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank.
We apologize for the negative experience Ms. [redacted] had, but her inconvenience resulted from our attempt to protect her and her account.
On August 13, 2015, a block was placed on Ms. [redacted]'s account due to a suspicious transaction. No fraud detection system is perfect, and occasionally, systems block cards where no fraud is involved. That same day, Ms. [redacted] contacted customer service to check on the status of her account. We explained to her that there was a block on her account. The agent informed Ms. [redacted] that the issue would be escalated to our Risk Department and someone would be in contact with her.
Our Risk department was able to properly verify Ms. [redacted]. On September 20, 2015, the block was removed from Ms. [redacted]'s account. As a courtesy, we reversed fees on Ms. [redacted]'s account for a total credit of $12.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 9, 2016/02/10) */
VIA Revdex.com WEBSITE
February 10, 2016
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On January 20, 2016, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a Catherine's egift card that was ordered via the website http://giftcards.kroger.com. This website is operated by Blackhawk.
On November 20, 2015, Ms. [redacted] placed an order for three egift cards. She received the cards, but was unable to redeem the Catherine's egift that she received. On January 20, 2016, we refunded Ms. [redacted] for this card, since she was unable to use it. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
Accordingly, we consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 11, 2016/02/11) */
I have received my refund. Good luck getting a response as they have absolutely no concerns. They owe me several promised responses.

Initial Business Response /* (1000, 5, 2015/06/16) */
VIA Revdex.com WEBSITE
June 16, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 4, 2015, Blackhawn Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to four...

Reloadit Packs that she purchased as a result of a scam. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
Unfortunately, Ms. [redacted] was a victim of a very common fraud scheme. Typically, the fraudster [redacted] call a potential victim and impersonate a government official. The victim is told that they must pay money immediately in order to avoid some impending disaster. The victim is asked to use a cash-like money transfer device. When the victim provides the codes for the device to the fraudster, the fraudster transfers the money to one or more prepaid cards they control (as a result of identity theft) and disappears.
The most prevalent variant of this scheme is the IRS impersonation scam. The IRS has put out a number of press releases and videos in an attempt to warn the public. Regrettably, their efforts have not been entirely successful.
Ms. [redacted]'s case fits the pattern all too well. On March 20, 2015, Ms. [redacted] received a call from someone (a fraudster) claiming to be from the IRS. She was asked to purchase four Reloadit Packs for a total of $1980 in order to pay taxes she allegedly owed.
Later that day, Ms. [redacted] contacted customer service to report the fraud. At that time, we were able to block all of the Packs from use. Ms. [redacted] provided us with copies of the receipt and the backs of the packs to verify her as the purchaser. We have processed a refund for the total amount of funds recovered in the amount of $1980. The check was mailed to Ms. [redacted] on June 11, 2015. She should receive it within two weeks. We [redacted] send a refund for the purchase fees totaling $15.80 separately. Ms. [redacted] should receive that check within days of the initial one.
We are sorry that Ms. [redacted] was victimized by this fraud scheme. We suggest that Ms. [redacted] file a police report regarding this matter. We [redacted] assist law enforcement agencies in their efforts to apprehend the perpetrators.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/08/04) */
VIA Revdex.com WEBSITE
August 4, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 15, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to a block...

on his T-Mobile Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf the issuer, The Bancorp Bank.
On June 25, 2015, Mr. [redacted]'s account was blocked because of suspicious transaction patterns. When Mr. [redacted] spoke with our Risk Department, we explained that Mr. [redacted] needed to discontinue the types of transactions that had been prevalent on his account. Mr. [redacted] then requested a refund for the remaining balance on his account.
It normally takes about 30 business days to receive a refund. We have issued a check for the remaining balance on Mr. [redacted]'s account. He should receive the check within 7-10 days.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com