Blackhawk Network, Inc.

Initial Business Response /* (1000, 9, 2015/12/15) */
VIA Revdex.com WEBSITE
December 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On November 24, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted]...

with respect to cards received from Incentive CardLab, which is Blackhawk brand name.
We apologize for any inconvenience Ms. [redacted] may have experienced.
Ms. [redacted] obtained two Incentive CardLab Visa cards with $50 on each. The card ending in 5756 was used to make a $40 transaction on November 5, 2015 and a $7.48 transaction on November 6, 2015. This card has a remaining balance of $2.52.
The other card ending in 5665 has a remaining balance of $45.25. This card was declined at a Petco location because it was ran for $72.38 which is more than the value of the card. This card was used to make a $4.75 transaction on November 15, 2015.
Transactions only post to our cards when funds are requested and approved by a merchant. This means that the funds have been paid to the merchant. If Ms. [redacted] believes that she was overcharged by a merchant, then she must address and handle these issues directly with the merchant as stated in the cardholder agreement.
We consider this matter to be closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree with Blackhawks decision. Again the transactions were declined, but they released the funds to the merchant. If this is how they operate, then fine. The company which we obtained these cards from did this as a promotion,my husbands dedication and hard work. I'll be sure they have a copy of this complaint & suggest that incentive cards not be used for the next promotion.
Final Business Response /* (4000, 13, 2016/01/04) */
VIA Revdex.com WEBSITE
January 4, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. B[redacted],
On December 23, 2015, Blackhawk Network Inc. ("Blackhawk") received a rebuttal from [redacted] with respect to our response to her original complaint.
We appreciate Ms. [redacted]'s feedback and apologize for any inconvenience that she may have experienced.
We consider this matter to be closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

VIA Revdex.com WEBSITE
 
July 27, 2017
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted].,
 
On July 12, 2017, “Reloadit” received a complaint from [redacted] with respect to a refund for his Reloadit Pack.  “Reloadit” is...

actually a brand name; not a company.  Blackhawk Network California, Inc. issues the Reloadit Pack.
 
On June 13, 2017, Mr. [redacted] purchased a Reloadit Pack and associated $300 to it.  On June 21, 2017, Mr. [redacted] contacted us to request a refund since he was unable to load the Pack to an online safe at [redacted].  The safe is now the only way that a Reloadit customer may apply a Pack to a prepaid card.  The safe is a requirement in an effort to safeguard our customers from fraud.
 
It generally takes 30 business days for a customer to receive a refund check.  The original check was expedited for Mr. [redacted] and mailed on June 30, 2017 via USPS.  It generally takes 7-10 business days for the check to be received once it is sent.  Since Mr. [redacted] never received the check, a stop payment was placed on the original check and the check was reissued.  Mr. [redacted] should expect to receive the check by the middle of next month.  It will arrive in a “postcard” style format. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
 
Accordingly, we consider this matter to be resolved.  Please reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV 89511
[redacted]

Initial Business Response /* (1000, 8, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 21, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with respect...

to applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack.
On August 19, 2015, Mr. [redacted] purchased a Reloadit Pack and associated $100 to it. Mr. [redacted] states that he experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid card. Nevertheless, on August 20, 2015, the funds were successfully applied to his prepaid card. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/02/26) */
VIA Revdex.com WEBSITE
February 26, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On February 24, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect...

to a refund for Sears gift cards that she ordered on eBay. Blackhawk fulfills the order for eBay.
We apologize for any inconvenience Ms. [redacted] experienced.
On January 27, 2015, Ms. [redacted] placed an order on eBay for two Sears gift cards, which were offered at a discount. On January 29, 2015, we received a request from eBay to cancel the order. Per eBay, Ms. [redacted] was "found to be using multiple accounts to purchase more than the quantity limit on a subsidized daily deal item".
On February 24, 2015, we processed a refund for this order through PayPal.
We consider this matter to be closed. Please, reach out with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As you state. I used multiple account to purchase gift cards. That is my faults,That is OK for cancelling the transaction from e-bay.I do not complain that. But why you company still change the customer for the service your did not provide without the refund. until customer files Revdex.com. I am still waiting for another refund since I used more than one account to purchase the discounted gift cards.(I apologize for that). I [redacted] file another Revdex.com for this account to get refund.

Initial Business Response /* (1000, 8, 2015/07/10) */
VIA Revdex.com WEBSITE
July 10, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 22, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to an...

order placed on www.giftcardmall.com that she never received. This website is operated by Blackhawk.
Blackhawk apologizes for any inconvenience Ms. [redacted] may have experienced.
On June 15, 2015, Ms. [redacted] placed an order on www.giftcardmall.com for an eGift, which is an electronic gift card that is sent via email. We are unsure as to why it was not received; however, we did resend it on June 24, 2015. We have attempted to contact Ms. [redacted] to ensure that the eGift was received, but we did not receive a response.
Accordingly, we [redacted] consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

VIA Revdex.com WEBSITE
 
November 4, 2016
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted],
 
On October 18, 2016, Blackhawk Network, Inc. (“Blackhawk”) received a complaint from [redacted] with respect to the expiration of...

three LG Visa Prepaid Cards.  Blackhawk’s affiliate, Blackhawk Engagement Solutions, manages this program and issues these reward cards.
 
We sincerely apologize for any inconvenience that [redacted] may have experienced.  The cards that were issued as part of the LG Prepaid Card program were issued with a six month timeframe.  All three of the cards that [redacted] received have expired and were never used while the funds were available and the cards were active. Per the terms and conditions of the LG Prepaid Card program, prepaid cards cannot be reissued after expiration date has expired nor can a check be received.  Since the funds are no longer available once the cards expire, we are unable to reissue the cards or provide a refund. 
 
Accordingly, we consider this matter closed.  Please, reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted]

Initial Business Response /* (1000, 11, 2015/10/06) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
October 5, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On September 9, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint...

from [redacted] with respect to his dissatisfaction with the registration process associated with a PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
On September 5, 2015, Mr. [redacted] purchased a PayPower Visa Prepaid Card and loaded $40 on it. That same day, he attempted to activate and register the card. Unfortunately, Mr. [redacted] did not pass [redacted] Identity Verification (IDV) at the time of registration. As a result, Mr. [redacted] was unable to reload the card. On September 6, 2015, Mr. [redacted] made two transactions that left a remaining balance of $0 on the card.
We apologize for any inconvenience that Mr. [redacted] may have experienced. Unfortunately, there is no way to change a card's status once a customer has failed IDV.
Since Mr. [redacted] has spent all of the funds on his card, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Final Consumer Response /* (2000, 10, 2016/01/19) */
They contacted me directly and were able to re-issue a replacement card.
Thank you

Initial Business Response /* (1000, 5, 2016/01/29) */
VIA Revdex.com WEBSITE

January 29, 2016
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On January 15, 2016, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to rebates that he was supposed to receive as part of a consumer promotion. Blackhawk's affiliate, Blackhawk Engagement Solutions, manages the program that fulfills these consumer rebates.
We apologize for any inconvenience or delay that Mr. [redacted] may have experienced. A rebate check in the amount of $30 was issued to the customer on January 12, 2016. Mr. [redacted] should have received it by now.
Accordingly, we consider this matter resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/08/31) */
VIA Revdex.com WEBSITE
August 31, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 6, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to the...

expiration and post-expiration reissuance fees of his Visa-branded Reward Card ("Reward Card") that was given to him as part of a consumer promotion. The Reward Card was part of a loyalty, award, or promotional program. Blackhawk's affiliate, Blackhawk Engagement Solutions, is the program manager for this Reward Card on behalf of the issuer, MetaBank.
On October 3, 2014, the Reward Card was issued in the amount of $60. The Reward Card was attached to a carrier, which contained information about the Reward Card and tips for usage. The Reward Card was also accompanied by a written Cardholder Agreement. Both the carrier and the Cardholder Agreement stated that after the twelfth month from the date of issue and pursuant to the valid thru date indicated on the face of the Reward Card, the Reward Card plastic expired. As disclosed on the card, the funds do not expire and can be accessed after the plastic expires.
Customer satisfaction is a priority for us. We make every effort to ensure cardholders are aware of card limitations. We clearly disclose the limitations in all Reward Card materials. Specific to the Reward Card that Mr. [redacted] received, clear disclosures regarding the valid thru date are located on the Reward Card face in 10 point font, on the Reward Card back, on the front and back sides of the carrier attached to the Reward Card as well as the terms and conditions accompanying the Reward Card, by phone via our Customer Service number, and on the website that supports the Reward Card at the address found on the Reward Card back. The monthly maintenance fee that begins following expiration of the plastic is disclosed on the back of the Card. Other fees applicable to the Reward Card, including the post expiration replacement fee applicable when an expired Reward Card is reissued, are disclosed in the Reward Card terms and conditions, and appear on the back of the Reward Card carrier. Please note that once the replacement Reward Card has been requested, we do not apply the monthly maintenance fee again.
It is our intent that our cardholders have a positive experience with the Reward Cards that we issue and program manage. We make the disclosures regarding the Reward Card limits clear and conspicuous to the recipient to promote a positive experience.
If Mr. [redacted] would like to request the remaining balance of his card ending in [redacted] subject to the replacement fee, then he may contact the number on the back of his Reward Card.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/02/23) */
VIA Revdex.com WEBSITE
February 23, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On February 9, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to five Reloadit Packs that she purchased as a result of a scam. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
Blackhawk apologizes for any inconvenience Ms. [redacted] may have experienced.
On February 2, 2015, Ms. [redacted] contacted customer service to report the scam. At this time, the Packs were suspended from use. The customer was asked to send us copies of the Packs and receipt for verification, which were received in a timely manner. Ms. [redacted]' refund request was approved on February 12, 2015. The customer should receive a check for the full amount of the five Packs within 14 days.
Accordingly, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept, unfortunately it has taken entirely to long to receive my refund.

Initial Business Response /* (1000, 5, 2015/09/23) */
VIA Revdex.com WEBSITE
September 23, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On September 9, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted]...

[redacted] with respect to an order placed on www.giftcardmall.com that was cancelled. This website is operated by Blackhawk.
Blackhawk apologizes for any inconvenience Mr. [redacted] may have experienced.
On August 27, 2015, Mr. [redacted] placed an order on www.giftcardmall.com for a $100 gift card. This order was cancelled on September 7, 2015 by our Risk department. At this time, the funds were reversed back to the card on file. Unfortunately, we do not have further information regarding the reason for this cancellation
Accordingly, we [redacted] consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/04/20) */
VIA Revdex.com WEBSITE
April 20, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 2, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a MoneyGram load that she made to a PayPower Prepaid Visa Card. Blackhawk is the program manager for some PayPower cards on behalf of the issuer, MetaBank. Blackhawk's affiliate, Blackhawk Network California, Inc. is the program manager for other PayPower cards on behalf of the issuer, The Bancorp Bank. Unfortunately, Ms. [redacted] was a fraud victim, and we are unable to help her.
On March 31, 2015, Ms. [redacted] received a call from someone (a fraudster) requesting money to process a federal grant for $7,000. She was asked to send $300 via MoneyGram to a PayPower card in order to obtain the grant. She sent the money at 1:21 pm (ET). MoneyGram immediately loaded the money to the card number provided by Ms. [redacted]. That card number was associated with an account that had been taken over by fraudsters as a result of identity theft. The fraudsters spent the money Ms. [redacted] transferred in about an hour.
It is unfortunate that Ms. [redacted] fell victim to this fraud scheme. Nevertheless, we played no part in the fraud, and we do not have the money that Ms. [redacted] paid to the fraudster. Accordingly, we are unable to provide a refund. We suggest that Ms. [redacted] file a police report regarding this matter. We [redacted] assist law enforcement agencies in their efforts to apprehend the perpetrators.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/06/08) */
VIA Revdex.com WEBSITE
June 8, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On May 21, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to a block on...

his T-Mobile Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf the issuer, The Bancorp Bank.
On April 8, 2015, Mr. [redacted]'s account was blocked because of suspicious transaction patterns. We suspected that his account had been used to defraud several consumers. Per the terms and conditions of Mr. [redacted]'s card:
We may cancel or suspend your Card or this Agreement at any time for any reason (for example, if we suspect fraud or unauthorized activity on your Card Account).
On April 9, 2015, Mr. [redacted] contacted our Risk department. We requested various documents to verify his identity and prove ownership of various Reloadit Packs that had been loaded to his card. We advised that sending this documentation could lead to his account being unblocked.
Mr. [redacted] failed to provide any documentation proving ownership of any of the Packs. Moreover, several consumers called to complain that they were defrauded into purchasing Reloadit Packs that were loaded to Mr. [redacted]'s account. Accordingly, on April 20, 2015, we closed Mr. [redacted]'s account.
Because Mr. [redacted]'s account has been associated with fraud, we [redacted] not reopen the account and [redacted] not provide any type of refund to Mr. [redacted] unless he can show that he purchased the Reloadit Packs used to load the account. Instead, the money in his account [redacted] be reserved for refunds to the fraud victims.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Truly a low and despicable company and customer service representative to post false accusations with no proof. Almost to the point of defamation.
First off, Blackhawk has the worst "customer service" you could ask for in a company. Every single person says something different, nobody knows what is going on, and the worst is THEY LIE AT GREAT LENGTHS.
More related to my situation, I was contacted once by a mysterious person that said they were from the risk department. They asked for my a picture of my ID next to my prepaid card. I did as such and emailed it the email address provided. There was no response. No follow-up. No one to call at this risk department. A waste of time and an illusion that they were doing something about my account.
This is the first I'm hearing about any fraud and reloadit packs. They were all purchased legitimately with cash. Of course I can't show I purchased the packs at this point as it's been MONTHS since then and have been thrown out! If I committed fraud, wouldn't I be contacted by these people I defrauded or the POLICE? What a complete farce to hold people's funds for your corrupt company!
I have been doing research during this period and there are HUNDREDS of other individuals that I have seen online with the same issue of BLACKHAWK NETWORK blocking and locking funds for no reason. Are all these people executing fraud? It seems more likely there is fault with your company. I see a Class Action in your future.
Final Business Response /* (4000, 14, 2015/06/29) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
June 29, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. Green,
On June 11, 2015, Blackhawk Network, Inc. ("Blackhawk") received a rebuttal from [redacted] in regards to our response to his original complaint.
Mr. [redacted]'s account has been closed. The Reloadit Packs that have been applied to his account have been associated with fraud by individuals who have claimed that they have been scammed. These individuals have been able to prove ownership with proper documentation. Since Mr. [redacted] is unable to produce these documents, we are unable to provide him a refund.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Final Consumer Response /* (4200, 16, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is full of lies and deceit. You can't believe a word from the mouth of any of their representatives. The chain of command is disjointed and the people in their current positions have no idea what is going on.
I have proof of purchased product and receipt but your department has failed to receive them MULTIPLE times.
Your claim to use MY funds to pay back some unknown person that was scammed (I have yet to find out who) yet the funds are slowly being depleted by MONTHLY FEES right into your pocket.
This is a crooked company and they [redacted] be exposed through lawsuits. Do any cursory Internet search and you [redacted] see thousands with the same issue. Class action is being prepared.

Initial Business Response /* (1000, 8, 2015/07/15) */
VIA Revdex.com WEBSITE
July 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 30, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with respect to...

applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Ms. [redacted] states that she has experienced difficulties accessing her Reloadit Safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Ms. [redacted] states in her complaint that she was unable to access her funds and sign in to her safe.
We have made several attempts to contact Ms. [redacted] to offer assistance. Since we have not received a response from Ms. [redacted], we must assume that this matter has been resolved.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/04/29) */
VIA Revdex.com WEBSITE
April 29, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 8, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to...

an unauthorized charge on her Visa Gift card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
On November 20, 2014, Ms. [redacted] contacted customer service. She stated that: (i) she made a purchase from PayPal [redacted]; (ii) the merchandise was returned to the merchant and (iii) the merchant refused to refund her for the merchandise. We sent Ms. [redacted] a letter and a dispute form which explained the dispute process and the information required.
On November 21, 2014, a dispute form was received from someone other than Ms. [redacted]. Since Ms. [redacted] was the only person registered to the card, the dispute form would have needed to be in her name. That same day, we sent a letter to Ms. [redacted] requesting additional information including a completed dispute form.
We never received any of the requested documentation from Ms. [redacted]. Unfortunately, we are unable to assist a customer with a dispute unless this documentation is received. On April 21, 2015, we called Ms. [redacted] and left a voicemail requesting that she return our call. We have not heard back from Ms. [redacted]. Visa requires that all transaction disputes be filed within 60 days of the transaction date.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

VIA Revdex.com WEBSITEMarch 31, 2016Revdex.comComplaint Case: [redacted]RE: [redacted]Dear [redacted]On March 4, 2016, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to eleven orders placed on...

[redacted]. This website is operated by Blackhawk.On March 1, 2016, [redacted] placed eleven orders on [redacted] for personalized Visa Gift cards. There is an option on the website that allows one to choose a custom Visa card. Once someone clicks on that option from the homepage of the website, one is directed to a page that allows the customer to upload an image. On that page where a photo is uploaded it states the following:If you are using a company logo or other copyright material please use our Corporate site to design your image. We can only accept personal images on [redacted]A link is actually attached to the word "Corporate" to direct customers to our Incentive CardLab site in the event that a company logo or copyrighted material is being used. We apologize for any misunderstanding or inconvenience that [redacted] may have experienced. On March 5, 2016, [redacted] did replace all eleven orders through [redacted] All orders were shipped with no further issues.Accordingly, we consider this matter closed. Please, reach out to us with any further questions.Best Regards,[redacted]Blackhawk NetworkCustomer Service Specialist[redacted](Response - [redacted] - [redacted]

VIA Revdex.com WEBSITEMarch 23, 2016Revdex.comComplaint Case: [redacted]RE: [redacted]Dear [redacted]On February 26, 2016, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to three iTunes eGift cards...

that she ordered through [redacted]. Blackhawk fulfills these orders for [redacted].On November 30, 2015, [redacted] placed an order online through [redacted] for three iTunes eGift cards. The order was returned as undeliverable mail. Since we are unable to reprint the iTunes cards for [redacted], we have refunded [redacted] for the order. We have also contacted them regarding this refund so that they could initiate the refund to [redacted]. If [redacted] has not already received the refund, then she would need to reach out to [redacted] as they are the payment processor for her orderWe apologize for any delay or inconvenience that [redacted] may have experienced.Since the refund has been processed on our end, we consider this matter to be closed. Please, reach out with any further questions.Best Regards,[redacted]Blackhawk NetworkCustomer Service Specialist[redacted](Response - [redacted] - [redacted]

Initial Business Response /* (1000, 5, 2014/11/20) */
VIA Revdex.com WEBSITE
November 20, 2014
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On November 11th, 2014, Blackhawk Network, Inc. received a complaint from Ms. [redacted], with...

respect to a T-Mobile Visa Prepaid Card and two promotional credits that she did not receive. Blackhawk Network California, Inc. (an affiliate of Blackhawk Network, Inc., and both companies together, "Blackhawk") is the program manager for this card on behalf of the issuer, The Bancorp Bank.
Blackhawk apologizes for the inconvenience Ms. [redacted] experienced in not receiving her T-Mobile promotional credits within the expected timeframe.
On November 7, 2014, Blackhawk loaded a $5.00 credit to Ms. [redacted]' account, per her request. Unfortunately, this credit was misunderstood when internally sent to the appropriate team, and should have been a $15.00 load. Upon Ms. [redacted] submitted her Revdex.com complaint, we realized our mistake and corrected it by crediting the additional $10.00, originally promised (equaling the entire $15.00 promotional credit deserved).
On November 12, 2014, we attempted to call Ms. [redacted] to ensure the issue had been completely resolved, without any response from the cardholder.
The funds have since been redeemed from her account; accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted] K. [redacted]
Blackhawk Network
Customer Service Specialist
[redacted] NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2014/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The original amount that should have been loaded has been.

Initial Business Response /* (1000, 8, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 2, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to applying funds from his Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Mr. Taylor states that he experienced difficulties applying his Reloadit Packs to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
On June 30, 2015, Mr. [redacted] purchased three Reloadit Packs and associated $500 to each for a total of $1500. On July 1, 2015, a total of $950, which is the card's daily load limit, was successfully applied to his prepaid card. The next day, the remaining $550 was applied to the same account. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
Since Mr. [redacted]'s money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com