Blast Fitness Group, LLC

I called this member to let her know that we refunded the money that was taken out of her account, the member was very happy and is currently still training with us.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We are attaching her agreement, again, to this response. We apologize for the poor wording in our last response, stating Ms. [redacted] contacted our billing company, as it should have stated she spoke with our billing company. The "no contract" refers to not having to sign and be responsible for a year's worth of dues before you can cancel, as many health club facilities require. It does not indicate that your membership is only billed when/if you use it or that it cancels if you do not use it. We are unable to backdate her request without documentation that a prior cancelation request was received.

Complaint # [redacted]Agreement: [redacted] (Primary) - [redacted]We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We believe that our members deserve the very best amenities and equipment to achieve their fitness goals. To...

immediately provide these to you, we are excited to announce the transfer of your membership to [redacted] at [redacted]. The current club located at [redacted] is in need of an exceeding amount of updates and repairs to both equipment and facilities, renovations we cannot make at this time, and the club will be closing May 15th. However, we have canceled Mr. [redacted]'s agreement and contacted our billing company to issued a prorated refund of his annual payment. This could take up to 10 business days for processing.Sincerely, [redacted] Blast Fitness Group LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Hi,  I am sorry that [redacted] did not do this when I told him this information. I also was not able to read the contract because it was an electronic version. No paper version was ever provided. The lady who verbally explained the contract said to come in and cancel, which I did. Please note, that my consent to the contract was under protest due to the fact that they refused to provide me with a paper copy of the contract. I did not have amble time to review the contract or the ability to review the contract. The lady said not to worry about it. Besides the lack of cleanliness of the facility, I also received several unauthorized charges. I let [redacted] know, he might have cared but he told me that there was nothing he can do about it. When I asked for his manager, he advised me that his manager can't do anything about it too.  Please do refund, especially the unauthorized charges. Thank you. 
Regards,
[redacted]

Hi [redacted], in your recent complaint I let you know that we went ahead as a courtesy and cancelled your contracts and wrote off the remaining balance that was due. Thank you.

We wish to address the correspondence you sent regarding [redacted]' membership agreement with Blast Fitness. Upon reviweing Mr. [redacted]' account, it does appear he attempted to follow up on his cancelation request with our billing company but no action was taken by the billing company. We have...

removed Mr. [redacted]' membership from collections and canceled his account with no further payments due.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I do not want my complaint closed until the account is confirmed closed. I have called [redacted] Financial and they say my account is still open and I still owe money.
Regards,
[redacted]

We wish to address the correspondence you sent regarding [redacted]' membership agreement with Blast Fitness. Pursuant to the attached agreement signed by Ms. [redacted] there is a 30 day written notice required to cancel her membership. It is the customer's right and responsibility to fully read and...

understand the terms of the membership agreement before signing. Our records do indicate that Ms. [redacted] contacted our billing company on 01.30.2015, at which time she was already past due for her annual Ratelock Fee ($49.99 due on 01.15.2015) and her January dues ($11.00 dues on 01.27.2015) and was given instructions for canceling the membership. There is no record of any calls to the Corporate Office. To date, there is no record of a written cancelation request being received from Ms. [redacted]. As a courtesy, we have removed Ms. [redacted]' account from collections and canceled it with no further payments due. Sincerely, [redacted] Blast Fitness Group LLC

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I told [redacted] that I was cancelling. Please refund the money. 
Regards,
[redacted]

Hi, I looked in our system and I can not locate a [redacted] in our system, the only member I see with that last name is [redacted]. When the club closed the memberships were transferred to another gym and that gym would need to refund her dues. If I can get her account number I can look...

her up and if it was Blast that took those charges we will refund.

As a company we strive to make all our customers happy and treat them like family. This member has called me several times about her account, as a courtesy I cancelled her PT contract which saved her time of going into the gym and giving a 30 day notice. Per contracts that this Member signed it goes...

into open end until the member gives a 30 day notice, again as a courtesy I did this for her. The $240.00 charge was already in process before her contract was cancelled. Normally she would of been charged another payment durning the 30 day notice and that was also waived. We went above and beyond for this member. She still has training sessions to use and we hope she comes into the gym and use these.thank you

We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We regret that Blast Fitness [redacted] in ** has closed. We apologize for the short notice, as we were optimistic about maintaining this location. Our records indicate that Ms....

[redacted]'s membership has been set to cancel with no further payments due and a refund of $49.99 issued to the b**ling information on f**e. We have submitted a request to have the March dues refunded as well. This could take 5-7 business days to process.Sincerely, [redacted] Blast Fitness Group LLC

Revdex.com:  Complaint #[redacted] has been resolved. Thank you for your assistance.  Regards, [redacted]

Complaint # [redacted]Agreement: [redacted] (Primary) - [redacted]We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. Pursuant to the attached membership agreement, the Ratelock Fee is clearly outlined in the terms of the membership...

agreement, as is the 30 days' notice for cancelation. This policy is enforced for every member and while we understand that Ms. [redacted] may not have been provided sufficient notification of her job transfer from her employer, that does not negate the the terms of her agreement. Her membership has been set to cancel; however, we are unable to waive or refund the Ratelock Fee.Sincerely, [redacted] Blast Fitness Group LLC

We are sorry for the confusion with this member, we were made aware of the situation and a refund request was sent in 2/16/2018, our customer service number does go to a voice mail and then we return the calls, I have not received a call from this member, please feel free to reach out to me if you...

have any more questions! [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]I went and spoke with the manager and have a picture of how he took care of me. I was standing there waiting for him to respond to me for twenty minutes. This company is very unprofessional and makes is incredibly hard to cancel out the membership. He should have put a note on the profile. I will not take responsibility for the misconduct of  the workers of blast fitness . I attached it to this email and I will not hesitate to post it everywhere.

Please have the member contact me directly and I will help him. [redacted]

To whom t may concern,      We did nothing wrong her to this member. There is no record of the member sending in a cancellation notice which is required by Blast Fitness. In fact we have worked with this member several times by waiving late charges and NSF fees. Below are...

the notes from [redacted] our financial company. This is the actual documentation from her account.  06/27/2014 09:21 AM ENT Auth by - [redacted] 06/27/2014 09:21 AM [redacted] Entered via New Account Entry [redacted] 06/27/2014 09:24 AM NEW NEW ACCOUNT ENTRY 06/27/2014 11:32 PM NEW M - [redacted] DAYEND 06/28/2014 12:06 PM RCD AD1-[redacted] CASS 06/28/2014 12:06 PM RCD C/S/Z-[redacted] /IL/60517- CASS 09/12/2014 11:54 AM PBP Payment by Phone [redacted] 09/12/2014 [redacted] CCD #: [redacted] 09/12/2014 [redacted] Amt: 20.99/.00/.00 Dft Date: 091214 [redacted] 09/12/2014 [redacted] Auth: [redacted] PW: N/A [redacted] 09/12/2014 11:54 AM PMM Auth by:[redacted] WEBSRV 09/12/2014 [redacted] CHG BANK ACCT TYPE- WEBSRV 09/12/2014 11:54 AM PMM Auth by:[redacted] WEBSRV 09/12/2014 01:07 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 09/12/2014 [redacted] AGENTLESS DAILY DECLINED DIALER 09/12/2014 [redacted] USER ID : DIALER DIALER 09/12/2014 [redacted] CALL ID : [redacted] DIALER 09/12/2014 [redacted] CALL TIME: 2014-09-12-13.07.23.046145 DIALER 09/12/2014 01:10 PM MAD Member Requested Next Due Date IVR 09/12/2014 01:13 PM FYI FOR YOUR INFORMATION SGN 09/12/2014 [redacted] MEM SD UPDATED BILLING INFORMATION A FEW SGN 09/12/2014 [redacted] HOURS AGO AND STILL GOT PHONE CALLS. AD SGN 09/12/2014 [redacted] VISED THAT IT WILL TAKE TIME FOR THE SYS SGN 09/12/2014 [redacted] TEM TO UPDATE AND DRAFT PAYMENT OFF NEW SGN 09/12/2014 [redacted] INFORMATION. SGN 02/16/2015 04:14 PM PMM Auth by:[redacted] WEBSRV 02/16/2015 [redacted] CHG CREDIT EXPIRE-0317 WEBSRV 02/16/2015 04:14 PM PMM Auth by:[redacted] WEBSRV 04/12/2015 07:32 PM OPN OPEN-END INVOICES GENERATED DAYEND 05/05/2015 04:03 PM PMM Auth by:[redacted] WEBSRV 05/05/2015 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 05/05/2015 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 05/05/2015 04:03 PM PMM Auth by:[redacted] WEBSRV 03/07/2016 02:06 PM PMV Auth by:[redacted] WEBSRV 03/07/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 03/07/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 03/07/2016 [redacted] CHG CREDIT TYPE-M WEBSRV 03/07/2016 02:06 PM PMV Auth by:[redacted] WEBSRV 04/12/2016 06:35 PM OPN OPEN-END INVOICES GENERATED DAYEND 05/06/2016 10:03 AM PMM Auth by:[redacted] WEBSRV 05/06/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 05/06/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 05/06/2016 [redacted] CHG CREDIT TYPE-V WEBSRV 05/06/2016 10:03 AM PMM Auth by:[redacted] WEBSRV 09/08/2016 12:31 PM PMV Auth by:[redacted] WEBSRV 09/08/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 09/08/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 09/08/2016 [redacted] CHG CREDIT TYPE-M WEBSRV 09/08/2016 12:31 PM PMV Auth by:[redacted] WEBSRV 10/05/2016 10:01 AM PMM Auth by:[redacted] WEBSRV 10/05/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 10/05/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 10/05/2016 [redacted] CHG CREDIT TYPE-V WEBSRV 10/05/2016 10:01 AM PMM Auth by:[redacted] WEBSRV 10/12/2016 08:13 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 10/12/2016 [redacted] AGENTLESS DAILY DECLINED DIALER 10/12/2016 [redacted] USER ID : DIALER DIALER 10/12/2016 [redacted] CALL ID : [redacted] DIALER 10/16/2016 06:16 AM LD0 Draft Delinquent Letter EML [redacted] DAYEND 10/21/2016 12:37 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 10/21/2016 [redacted] AGENTLESS DAILY DIALER 10/21/2016 [redacted] USER ID : DIALER DIALER 10/21/2016 [redacted] CALL ID : [redacted] DIALER 10/21/2016 12:09 AM PMS S - REVERSE SPECIAL (DCC) DAYEND 10/23/2016 06:14 AM LD1 Draft Late Letter 1 EML [redacted] DAYEND 10/25/2016 05:59 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 10/25/2016 [redacted] AGENTLESS DAILY DIALER 10/25/2016 [redacted] USER ID : DIALER DIALER 10/25/2016 [redacted] CALL ID : [redacted] DIALER 10/26/2016 10:28 AM NSF Reason for Waiving Service Fee: KMF 10/26/2016 10:28 AM NSF Reason for Waiving Service Fee: KMF 10/26/2016 10:28 AM NSF NSF fee for 19.50 on 20161011 waived. KMF 10/26/2016 10:28 AM LAT Late fee for 9.50 on 20161022 waived. KMF 10/26/2016 10:29 AM PMM M - [redacted] KMF 10/26/2016 10:29 AM DUD DRAFT UP TO DATE KMF 10/26/2016 [redacted] Amt: 20.99/.00/.00 Draft Date: 102716 KMF 10/26/2016 [redacted] Auth: [redacted] [redacted] PW: [redacted] KMF 10/26/2016 10:30 AM DFT CALLING REGARDING A BILLING ISSUE KMF 10/26/2016 10:30 AM CR1 First Customer Call KMF 10/26/2016 [redacted] MBR SAID SHE WOULD MAKE PAYMENT IF FEES KMF 10/26/2016 [redacted] WERE WAIVED. NEGOTIATED FEES. WAIVED FEE KMF 10/26/2016 [redacted] S AS COURTESY KMF 10/26/2016 10:30 AM FYI FOR YOUR INFORMATION KMF 10/26/2016 [redacted] NO PT OR ADDT'L SERVICES KMF 11/14/2016 08:13 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 11/14/2016 [redacted] AGENTLESS DAILY DECLINED DIALER 11/14/2016 [redacted] USER ID : DIALER DIALER 11/14/2016 [redacted] CALL ID : [redacted] DIALER 11/16/2016 06:12 AM LD0 Draft Delinquent Letter EML [redacted] DAYEND 11/21/2016 08:18 AM UDE Unspecified Dialer Error DIALER 11/21/2016 [redacted] AGENTLESS DAILY DIALER 11/21/2016 [redacted] USER ID : DIALER DIALER 11/21/2016 [redacted] CALL ID : [redacted] DIALER 11/21/2016 10:21 AM UDE Unspecified Dialer Error DIALER 11/21/2016 [redacted] AGENTLESS DAILY DIALER 11/21/2016 [redacted] USER ID : DIALER DIALER 11/21/2016 [redacted] CALL ID : [redacted] DIALER 11/22/2016 01:30 PM UDE Unspecified Dialer Error DIALER 11/22/2016 [redacted] AGENTLESS DAILY DIALER 11/22/2016 [redacted] USER ID : DIALER DIALER 11/22/2016 [redacted] CALL ID : [redacted] DIALER 11/22/2016 07:14 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 11/22/2016 [redacted] AGENTLESS DAILY DIALER 11/22/2016 [redacted] USER ID : DIALER DIALER 11/22/2016 [redacted] CALL ID : [redacted] DIALER 11/23/2016 06:17 AM LD1 Draft Late Letter 1 EML [redacted] DAYEND 11/23/2016 12:08 AM PMS S - REVERSE SPECIAL (DCC) DAYEND 11/28/2016 01:34 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 11/28/2016 [redacted] AGENTLESS DAILY DIALER 11/28/2016 [redacted] USER ID : DIALER DIALER 11/28/2016 [redacted] CALL ID : [redacted] DIALER 11/30/2016 06:20 AM LD1 Email Not Delivered - EML [redacted] DAYEND 11/30/2016 02:50 PM CHG Bad Email Flag - R SWPMPD 12/02/2016 08:53 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 12/02/2016 [redacted] AGENTLESS DAILY DIALER 12/02/2016 [redacted] USER ID : DIALER DIALER 12/02/2016 [redacted] CALL ID : [redacted] DIALER 12/06/2016 09:37 AM LAT Reason for waiving Late Fee: JD2 12/06/2016 09:37 AM LAT Open end Member. JD2 12/06/2016 09:37 AM LAT Reason for waiving Late Fee: JD2 12/06/2016 09:37 AM LAT Open end Member. JD2 12/06/2016 09:37 AM LAT Reason for waiving Late Fee: JD2 12/06/2016 09:37 AM LAT Open end Member. JD2 12/06/2016 09:37 AM NSF NSF fee for 19.50 on [redacted] waived. JD2 12/06/2016 09:37 AM NSF NSF fee for .00 on [redacted] created. JD2 12/06/2016 09:37 AM LAT Late fee for 9.50 on 20161122 waived. JD2 12/06/2016 09:37 AM LAT Late fee for 4.75 on 20161122 created. JD2 12/06/2016 09:37 AM NSF Reason for Waiving Service Fee: JD2 12/06/2016 09:37 AM NSF Reason for Waiving Service Fee: JD2 12/06/2016 09:37 AM LAT Late fee for 4.75 on 20161122 waived. JD2 12/06/2016 09:37 AM LAT Late fee for 9.50 on 20161122 reinstated JD2 12/06/2016 09:38 AM DFT CALLING REGARDING A BILLING ISSUE JD2 12/06/2016 09:38 AM CR1 First Customer Call JD2 12/06/2016 [redacted] MEM CALLING TO UPDATE CCD WANTS FEE WAIV JD2 12/06/2016 [redacted] ED WAIVED SERV FEE JD2 12/06/2016 09:41 AM PBP Payment by Phone [redacted] 12/06/2016 [redacted] CCD #: [redacted] Exp: [redacted] 12/06/2016 [redacted] Amt: 20.99/9.50/.00 Dft Date: 120616 [redacted] 12/06/2016 [redacted] Auth: [redacted] PW: N/A [redacted] 12/06/2016 09:41 AM PMV Auth by:[redacted] WEBSRV 12/06/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 12/06/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 12/06/2016 [redacted] CHG CREDIT TYPE-M WEBSRV 12/06/2016 09:41 AM PMV Auth by:[redacted] WEBSRV 12/06/2016 02:25 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 12/06/2016 [redacted] AGENTLESS DAILY DIALER 12/06/2016 [redacted] USER ID : DIALER DIALER 12/06/2016 [redacted] CALL ID : [redacted] DIALER 12/10/2016 08:09 AM PMV Auth by:[redacted] WEBSRV 12/10/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 12/10/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 12/10/2016 08:09 AM PMV Auth by:[redacted] WEBSRV 01/09/2017 09:35 AM PMM Auth by:[redacted] WEBSRV 01/09/2017 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 01/09/2017 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 01/09/2017 [redacted] CHG CREDIT TYPE-V WEBSRV 01/09/2017 09:35 AM PMM Auth by:[redacted] WEBSRV 03/10/2017 01:45 PM PMV Auth by:[redacted] WEBSRV 03/10/2017 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 03/10/2017 [redacted] CHG CREDIT TYPE-M WEBSRV 03/10/2017 01:45 PM PMV Auth by:[redacted] WEBSRV 04/10/2017 09:12 AM PMM Auth by:[redacted] WEBSRV 04/10/2017 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 04/10/2017 [redacted] CHG CREDIT TYPE-V WEBSRV 04/10/2017 09:12 AM PMM Auth by:[redacted] WEBSRV 04/12/2017 07:03 PM OPN OPEN-END INVOICES GENERATED DAYEND 06/12/2017 05:39 AM TXT Account selected for Opt In SMS message DIALER 06/12/2017 05:39 AM TXT Account selected for Day 1 SMS message DIALER 06/12/2017 08:06 AM SST SMS Message Sent DIALER 06/12/2017 [redacted] PHONE # : [redacted] DIALER 06/12/2017 01:12 PM SST SMS Message Sent DIALER 06/12/2017 [redacted] PHONE # : [redacted] DIALER 06/16/2017 06:14 AM LD0 Draft Delinquent Letter EML [redacted] DAYEND 06/21/2017 08:24 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 06/21/2017 [redacted] AGENTLESS DAILY DIALER 06/21/2017 [redacted] USER ID : DIALER DIALER 06/21/2017 [redacted] CALL ID : [redacted] DIALER 06/22/2017 05:32 AM TXT Account Age is 0 DAYEND 06/27/2017 10:59 AM URA USER REVIEWED ACCOUNT JKEA01 06/27/2017 01:02 PM REM Received email KYW 06/27/2017 [redacted] Receive Date: 062617 KYW 06/27/2017 [redacted] Postmark Date: 062617 KYW 06/27/2017 [redacted] REQ TO CNX KYW 06/27/2017 01:09 PM CMA Content Manager Opened KYW 06/27/2017 01:09 PM FYI FOR YOUR INFORMATION KYW 06/27/2017 [redacted] NO PT IN DT KYW 06/27/2017 01:10 PM CON Contract Chg - [redacted]@0/KYW KYW 06/27/2017 01:10 PM CON Contract Chg - [redacted]@0/KYW KYW 06/27/2017 01:10 PM PCS PENDING CANCEL STATUS KYW 06/27/2017 01:11 PM ELT Following LTR sent via Email. KYW 06/27/2017 [redacted] CANCEL CODE: CNU KYW 06/27/2017 [redacted] PCA: 49.99 KYW 06/27/2017 [redacted] CANX FEE: N AMT:.00 DATE: 00/00/00 KYW 06/27/2017 [redacted] PCD: 08/10/17 KYW 06/27/2017 [redacted] TEXT: [redacted] KYW 06/27/2017 [redacted] PROC BY: MEMBER KYW 06/27/2017 [redacted] LETTER INFO KYW 06/27/2017 [redacted] Contract Dues: 49.99 KYW 06/27/2017 [redacted] Fees Due: KYW 06/27/2017 [redacted] Cancel Fee: KYW 06/27/2017 01:11 PM LTR Pending Cancel Letter Generated DAYEND 06/27/2017 01:41 PM CMA Content Manager Opened TBOO01 06/27/2017 01:45 PM CMA Content Manager Opened TBOO01 06/27/2017 01:45 PM CNX CALLING REGARDING A CANCELLATION TBOO01 06/27/2017 01:45 PM CR1 First Customer Call TBOO01 06/27/2017 [redacted] MEM CI REG PCA/ ADV MEM RESP FOR TBOO01 06/27/2017 [redacted] FEES W/IN 30 DAYS/ MEM WANTS TO TBOO01 06/27/2017 [redacted] BE WAIVED BC SHE HAS BEEN PAYING AND TBOO01 06/27/2017 [redacted] NOT ATTENDING/ ADV MEM PER CNX PROC TBOO01 06/27/2017 [redacted] RESPONSIBLE FOR PMNT TBOO01 07/05/2017 10:04 AM PMV Auth by:[redacted] WEBSRV 07/05/2017 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 07/05/2017 [redacted] CHG CREDIT TYPE-M WEBSRV 07/05/2017 10:04 AM PMV Auth by:[redacted] WEBSRV 07/16/2017 05:44 AM TXT Account selected for Day 1 SMS message DIALER 07/17/2017 08:26 AM SST SMS Message Sent DIALER 07/17/2017 [redacted] PHONE # : ([redacted] DIALER 07/20/2017 06:15 AM LD0 Draft Delinquent Letter EML [redacted] DAYEND 07/21/2017 07:11 PM URA USER REVIEWED ACCOUNT RGL 07/21/2017 07:55 PM REM Received email AJH1 07/21/2017 [redacted] Receive Date: 072017 AJH1 07/21/2017 [redacted] Postmark Date: 072017 AJH1 07/21/2017 [redacted] MEM STATES THT HE HAS ALREAST REQ TO CXN AJH1 07/21/2017 07:57 PM EMB EMAILED MEMBER BACK AJH1 07/21/2017 [redacted] YOUR 07/15/2017 PAYMENT FALLS WITHIN YOU AJH1 07/21/2017 [redacted] R 36 WRITTEN NOTICE. PLEASE REMIT $49.99 AJH1 07/21/2017 [redacted] TO THE ADDRESS LISTED BELOW TO FINALIZE AJH1 07/21/2017 [redacted] YOUR REQUEST. IF YOU PREFER YOU MAY VIS AJH1 07/21/2017 [redacted] IT OUR WEBSITE BELOW OR CALL OUR CUSTOME AJH1 07/21/2017 [redacted] R CARE CENTER AT 1.[redacted] TO MAKE AJH1 07/21/2017 [redacted] YOUR PAYMENT. AJH1 07/24/2017 12:10 PM REM Received email TSR 07/24/2017 [redacted] Receive Date: 072217 TSR 07/24/2017 [redacted] Postmark Date: 072217 TSR 07/24/2017 [redacted] MEM SATES CNX 2 MONTHS AGO TSR 07/24/2017 12:14 PM CMA Content Manager Opened TSR 07/24/2017 12:18 PM EMB EMAILED MEMBER BACK TSR 07/24/2017 [redacted] I APOLOGIZE, BUT YOUR ACCOUNT WAS SET TO TSR 07/24/2017 [redacted] CANCEL ACCORDING TO THE TERMS OF YOUR A TSR 07/24/2017 [redacted] GREEMENT. YOU ARE REQUIRED TO PROVIDE A TSR 07/24/2017 [redacted] 30 DAY NOTICE AND ARE RESPONSIBLE FOR AN TSR 07/24/2017 [redacted] Y PAYMENTS IN THAT TIME. YOUR CANCELLATI TSR 07/24/2017 [redacted] ON REQUEST WAS TSR 07/24/2017 12:18 PM CNT Continuation of Above TSR 07/24/2017 [redacted] POSTMARKED 06/26/2017 SO THE 07/15/2017 TSR 07/24/2017 [redacted] RATE LOCK FEE FALLS IN THE 30 DAY PERIOD TSR 07/24/2017 [redacted] AND IS THE FINAL PAYMENT DUE TO CANCEL TSR 07/24/2017 [redacted] THE ACCOUNT. TSR 07/24/2017 05:04 PM REM Received email JMK 07/24/2017 [redacted] Receive Date: 072417 JMK 07/24/2017 [redacted] Postmark Date: 072417 JMK 07/24/2017 [redacted] BLAST WAS GETTING MY MONEY FOR 2 YEARS A JMK 07/24/2017 [redacted] ND I WAS NOT EVEN GOING. I WILL NOT BE P JMK 07/24/2017 [redacted] AYING ANOTHER DIME. JMK 07/24/2017 05:08 PM EMB EMAILED MEMBER BACK JMK 07/24/2017 [redacted] I APOLOGIZE, BUT NOT MAKING YOUR PAYMENT JMK 07/24/2017 [redacted] WILL CAUSE YOUR ACCOUNT NOT TO CANCEL A JMK 07/24/2017 [redacted] ND COULD RESULT IN YOUR ACCOUNT BEING RE JMK 07/24/2017 [redacted] FERRED FOR FURTHER COLLECTIONS. JMK 07/24/2017 06:45 PM REM Received email ALM3 07/24/2017 [redacted] Receive Date: 072417 ALM3 07/24/2017 [redacted] Postmark Date: 072417 ALM3 07/24/2017 [redacted] I WILL NOT BE PAYING ANOTHER CENT TO THI ALM3 07/24/2017 [redacted] S COMPANY. THAT IS FINE. ALM3 07/26/2017 05:35 AM TXT Account selected for Day 11 SMS message DIALER 07/26/2017 01:28 PM SST SMS Message Sent DIALER 07/26/2017 [redacted] PHONE # : ([redacted] DIALER 07/26/2017 01:29 PM STP Text Message Opt Out Response Received DIALER 07/26/2017 [redacted] PHONE # : ([redacted] DIALER 07/26/2017 [redacted] Text Contact - DIALER 07/26/2017 01:29 PM SPR Stop Response Sent DIALER 07/26/2017 [redacted] PHONE # : ([redacted] DIALER 07/26/2017 12:09 AM PMS S - REVERSE SPECIAL (DCC) DAYEND 07/27/2017 06:33 AM LD1 Draft Late Letter 1 EML 48044727 DAYEND 07/27/2017 11:49 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 07/27/2017 [redacted] AGENTLESS DAILY DIALER 07/27/2017 [redacted] USER ID : DIALER DIALER 07/27/2017 [redacted] CALL ID : [redacted] DIALER 07/31/2017 08:18 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 07/31/2017 [redacted] AGENTLESS DAILY DIALER 07/31/2017 [redacted] USER ID : DIALER DIALER 07/31/2017 [redacted] CALL ID : [redacted] DIALER 08/04/2017 07:38 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/04/2017                                   ...⇄

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