Blast Fitness Group, LLC

I called this member to let her know that we refunded the money that was taken out of her account, the member was very happy and is currently still training with us.

We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We are attaching her agreement, again, to this response. We apologize for the poor wording in our last response, stating Ms. [redacted] contacted our billing company, as it should have stated she spoke with our billing company. The "no contract" refers to not having to sign and be responsible for a year's worth of dues before you can cancel, as many health club facilities require. It does not indicate that your membership is only billed when/if you use it or that it cancels if you do not use it. We are unable to backdate her request without documentation that a prior cancelation request was received.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Hi,  I am sorry that [redacted] did not do this when I told him this information. I also was not able to read the contract because it was an electronic version. No paper version was ever provided. The lady who verbally explained the contract said to come in and cancel, which I did. Please note, that my consent to the contract was under protest due to the fact that they refused to provide me with a paper copy of the contract. I did not have amble time to review the contract or the ability to review the contract. The lady said not to worry about it. Besides the lack of cleanliness of the facility, I also received several unauthorized charges. I let [redacted] know, he might have cared but he told me that there was nothing he can do about it. When I asked for his manager, he advised me that his manager can't do anything about it too.  Please do refund, especially the unauthorized charges. Thank you. 
Regards,
[redacted]

Hi [redacted], in your recent complaint I let you know that we went ahead as a courtesy and cancelled your contracts and wrote off the remaining balance that was due. Thank you.

Complaint # [redacted]Agreement: [redacted] (Primary) - [redacted]We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We believe that our members deserve the very best amenities and equipment to achieve their fitness goals. To...

immediately provide these to you, we are excited to announce the transfer of your membership to [redacted] at [redacted]. The current club located at [redacted] is in need of an exceeding amount of updates and repairs to both equipment and facilities, renovations we cannot make at this time, and the club will be closing May 15th. However, we have canceled Mr. [redacted]'s agreement and contacted our billing company to issued a prorated refund of his annual payment. This could take up to 10 business days for processing.Sincerely, [redacted] Blast Fitness Group LLC

We wish to address the correspondence you sent regarding [redacted]' membership agreement with Blast Fitness. Upon reviweing Mr. [redacted]' account, it does appear he attempted to follow up on his cancelation request with our billing company but no action was taken by the billing company. We have...

removed Mr. [redacted]' membership from collections and canceled his account with no further payments due.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I do not want my complaint closed until the account is confirmed closed. I have called [redacted] Financial and they say my account is still open and I still owe money.
Regards,
[redacted]

We wish to address the correspondence you sent regarding [redacted]' membership agreement with Blast Fitness. Pursuant to the attached agreement signed by Ms. [redacted] there is a 30 day written notice required to cancel her membership. It is the customer's right and responsibility to fully read and...

understand the terms of the membership agreement before signing. Our records do indicate that Ms. [redacted] contacted our billing company on 01.30.2015, at which time she was already past due for her annual Ratelock Fee ($49.99 due on 01.15.2015) and her January dues ($11.00 dues on 01.27.2015) and was given instructions for canceling the membership. There is no record of any calls to the Corporate Office. To date, there is no record of a written cancelation request being received from Ms. [redacted]. As a courtesy, we have removed Ms. [redacted]' account from collections and canceled it with no further payments due. Sincerely, [redacted] Blast Fitness Group LLC

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I told [redacted] that I was cancelling. Please refund the money. 
Regards,
[redacted]

As a company we strive to make all our customers happy and treat them like family. This member has called me several times about her account, as a courtesy I cancelled her PT contract which saved her time of going into the gym and giving a 30 day notice. Per contracts that this Member signed it goes...

into open end until the member gives a 30 day notice, again as a courtesy I did this for her. The $240.00 charge was already in process before her contract was cancelled. Normally she would of been charged another payment durning the 30 day notice and that was also waived. We went above and beyond for this member. She still has training sessions to use and we hope she comes into the gym and use these.thank you

Hi, I looked in our system and I can not locate a [redacted] in our system, the only member I see with that last name is [redacted]. When the club closed the memberships were transferred to another gym and that gym would need to refund her dues. If I can get her account number I can look...

her up and if it was Blast that took those charges we will refund.

We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We regret that Blast Fitness [redacted] in ** has closed. We apologize for the short notice, as we were optimistic about maintaining this location. Our records indicate that Ms....

[redacted]'s membership has been set to cancel with no further payments due and a refund of $49.99 issued to the b**ling information on f**e. We have submitted a request to have the March dues refunded as well. This could take 5-7 business days to process.Sincerely, [redacted] Blast Fitness Group LLC

We are sorry for the confusion with this member, we were made aware of the situation and a refund request was sent in 2/16/2018, our customer service number does go to a voice mail and then we return the calls, I have not received a call from this member, please feel free to reach out to me if you...

have any more questions! [redacted].

Revdex.com:  Complaint #[redacted] has been resolved. Thank you for your assistance.  Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]I went and spoke with the manager and have a picture of how he took care of me. I was standing there waiting for him to respond to me for twenty minutes. This company is very unprofessional and makes is incredibly hard to cancel out the membership. He should have put a note on the profile. I will not take responsibility for the misconduct of  the workers of blast fitness . I attached it to this email and I will not hesitate to post it everywhere.

Complaint # [redacted]Agreement: [redacted] (Primary) - [redacted]We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. Pursuant to the attached membership agreement, the Ratelock Fee is clearly outlined in the terms of the membership...

agreement, as is the 30 days' notice for cancelation. This policy is enforced for every member and while we understand that Ms. [redacted] may not have been provided sufficient notification of her job transfer from her employer, that does not negate the the terms of her agreement. Her membership has been set to cancel; however, we are unable to waive or refund the Ratelock Fee.Sincerely, [redacted] Blast Fitness Group LLC

Please have the member contact me directly and I will help him. [redacted]

Complaint #: [redacted]Agreement: [redacted] (Primary) - [redacted]We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We regret that Blast Fitness [redacted] in ** is closing. We apologize for the short notice, as we were optimistic...

about maintaining this location. All members of this location would be transferred to Blast Fitness in [redacted], per the terms of their membership agreement, not far from the [redacted] location. Our records indicate that [redacted]'s memberships has been set to cancel with no further payments due. As a courtesy, we have submitted a request to have a prorated refund of the yearly Ratelock Fee issued on her account. This could take 5-7 business days to process.Sincerely, [redacted] Blast Fitness Group LLC