Blast Fitness Group, LLC

I would like to see where there was a SIGNED contract that CLEARLY stated  there is a 30 day written notice required to cancel. This was never told to me nor did I ever see a contract at all. Also, on the date that this business is stating that I contacted the billing office is incorrect, I never contacted the billing office they were calling me constantly. I did tell them to send it to collections after the representative basically made it seem as if he could not help me and I had no other options . like I said before he was very rude even after I informed him that I no longer lived near a Blast facility. So what am I to do, drive over 40 miles just tell someone AGAIN that I will no longer be using the gym. -- Also, he did not mention anything at all about this contract either nor that it had to be in writing that I wanted to cancel. Again, I want to see this contract that was signed by me. As what I was informed was that there was  NO CONTRACTS NEEDED. -- it even says on the website " Commit to yourself, not to us. No contracts needed. You'll love Blast and will want to stay."
Regards,
[redacted]

To whom t may concern,      We did nothing wrong her to this member. There is no record of the member sending in a cancellation notice which is required by Blast Fitness. In fact we have worked with this member several times by waiving late charges and NSF fees. Below are...

the notes from [redacted] our financial company. This is the actual documentation from her account.  06/27/2014 09:21 AM ENT Auth by - [redacted] 06/27/2014 09:21 AM [redacted] Entered via New Account Entry [redacted] 06/27/2014 09:24 AM NEW NEW ACCOUNT ENTRY 06/27/2014 11:32 PM NEW M - [redacted] DAYEND 06/28/2014 12:06 PM RCD AD1-[redacted] CASS 06/28/2014 12:06 PM RCD C/S/Z-[redacted] /IL/60517- CASS 09/12/2014 11:54 AM PBP Payment by Phone [redacted] 09/12/2014 [redacted] CCD #: [redacted] 09/12/2014 [redacted] Amt: 20.99/.00/.00 Dft Date: 091214 [redacted] 09/12/2014 [redacted] Auth: [redacted] PW: N/A [redacted] 09/12/2014 11:54 AM PMM Auth by:[redacted] WEBSRV 09/12/2014 [redacted] CHG BANK ACCT TYPE- WEBSRV 09/12/2014 11:54 AM PMM Auth by:[redacted] WEBSRV 09/12/2014 01:07 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 09/12/2014 [redacted] AGENTLESS DAILY DECLINED DIALER 09/12/2014 [redacted] USER ID : DIALER DIALER 09/12/2014 [redacted] CALL ID : [redacted] DIALER 09/12/2014 [redacted] CALL TIME: 2014-09-12-13.07.23.046145 DIALER 09/12/2014 01:10 PM MAD Member Requested Next Due Date IVR 09/12/2014 01:13 PM FYI FOR YOUR INFORMATION SGN 09/12/2014 [redacted] MEM SD UPDATED BILLING INFORMATION A FEW SGN 09/12/2014 [redacted] HOURS AGO AND STILL GOT PHONE CALLS. AD SGN 09/12/2014 [redacted] VISED THAT IT WILL TAKE TIME FOR THE SYS SGN 09/12/2014 [redacted] TEM TO UPDATE AND DRAFT PAYMENT OFF NEW SGN 09/12/2014 [redacted] INFORMATION. SGN 02/16/2015 04:14 PM PMM Auth by:[redacted] WEBSRV 02/16/2015 [redacted] CHG CREDIT EXPIRE-0317 WEBSRV 02/16/2015 04:14 PM PMM Auth by:[redacted] WEBSRV 04/12/2015 07:32 PM OPN OPEN-END INVOICES GENERATED DAYEND 05/05/2015 04:03 PM PMM Auth by:[redacted] WEBSRV 05/05/2015 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 05/05/2015 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 05/05/2015 04:03 PM PMM Auth by:[redacted] WEBSRV 03/07/2016 02:06 PM PMV Auth by:[redacted] WEBSRV 03/07/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 03/07/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 03/07/2016 [redacted] CHG CREDIT TYPE-M WEBSRV 03/07/2016 02:06 PM PMV Auth by:[redacted] WEBSRV 04/12/2016 06:35 PM OPN OPEN-END INVOICES GENERATED DAYEND 05/06/2016 10:03 AM PMM Auth by:[redacted] WEBSRV 05/06/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 05/06/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 05/06/2016 [redacted] CHG CREDIT TYPE-V WEBSRV 05/06/2016 10:03 AM PMM Auth by:[redacted] WEBSRV 09/08/2016 12:31 PM PMV Auth by:[redacted] WEBSRV 09/08/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 09/08/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 09/08/2016 [redacted] CHG CREDIT TYPE-M WEBSRV 09/08/2016 12:31 PM PMV Auth by:[redacted] WEBSRV 10/05/2016 10:01 AM PMM Auth by:[redacted] WEBSRV 10/05/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 10/05/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 10/05/2016 [redacted] CHG CREDIT TYPE-V WEBSRV 10/05/2016 10:01 AM PMM Auth by:[redacted] WEBSRV 10/12/2016 08:13 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 10/12/2016 [redacted] AGENTLESS DAILY DECLINED DIALER 10/12/2016 [redacted] USER ID : DIALER DIALER 10/12/2016 [redacted] CALL ID : [redacted] DIALER 10/16/2016 06:16 AM LD0 Draft Delinquent Letter EML [redacted] DAYEND 10/21/2016 12:37 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 10/21/2016 [redacted] AGENTLESS DAILY DIALER 10/21/2016 [redacted] USER ID : DIALER DIALER 10/21/2016 [redacted] CALL ID : [redacted] DIALER 10/21/2016 12:09 AM PMS S - REVERSE SPECIAL (DCC) DAYEND 10/23/2016 06:14 AM LD1 Draft Late Letter 1 EML [redacted] DAYEND 10/25/2016 05:59 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 10/25/2016 [redacted] AGENTLESS DAILY DIALER 10/25/2016 [redacted] USER ID : DIALER DIALER 10/25/2016 [redacted] CALL ID : [redacted] DIALER 10/26/2016 10:28 AM NSF Reason for Waiving Service Fee: KMF 10/26/2016 10:28 AM NSF Reason for Waiving Service Fee: KMF 10/26/2016 10:28 AM NSF NSF fee for 19.50 on 20161011 waived. KMF 10/26/2016 10:28 AM LAT Late fee for 9.50 on 20161022 waived. KMF 10/26/2016 10:29 AM PMM M - [redacted] KMF 10/26/2016 10:29 AM DUD DRAFT UP TO DATE KMF 10/26/2016 [redacted] Amt: 20.99/.00/.00 Draft Date: 102716 KMF 10/26/2016 [redacted] Auth: [redacted] [redacted] PW: [redacted] KMF 10/26/2016 10:30 AM DFT CALLING REGARDING A BILLING ISSUE KMF 10/26/2016 10:30 AM CR1 First Customer Call KMF 10/26/2016 [redacted] MBR SAID SHE WOULD MAKE PAYMENT IF FEES KMF 10/26/2016 [redacted] WERE WAIVED. NEGOTIATED FEES. WAIVED FEE KMF 10/26/2016 [redacted] S AS COURTESY KMF 10/26/2016 10:30 AM FYI FOR YOUR INFORMATION KMF 10/26/2016 [redacted] NO PT OR ADDT'L SERVICES KMF 11/14/2016 08:13 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 11/14/2016 [redacted] AGENTLESS DAILY DECLINED DIALER 11/14/2016 [redacted] USER ID : DIALER DIALER 11/14/2016 [redacted] CALL ID : [redacted] DIALER 11/16/2016 06:12 AM LD0 Draft Delinquent Letter EML [redacted] DAYEND 11/21/2016 08:18 AM UDE Unspecified Dialer Error DIALER 11/21/2016 [redacted] AGENTLESS DAILY DIALER 11/21/2016 [redacted] USER ID : DIALER DIALER 11/21/2016 [redacted] CALL ID : [redacted] DIALER 11/21/2016 10:21 AM UDE Unspecified Dialer Error DIALER 11/21/2016 [redacted] AGENTLESS DAILY DIALER 11/21/2016 [redacted] USER ID : DIALER DIALER 11/21/2016 [redacted] CALL ID : [redacted] DIALER 11/22/2016 01:30 PM UDE Unspecified Dialer Error DIALER 11/22/2016 [redacted] AGENTLESS DAILY DIALER 11/22/2016 [redacted] USER ID : DIALER DIALER 11/22/2016 [redacted] CALL ID : [redacted] DIALER 11/22/2016 07:14 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 11/22/2016 [redacted] AGENTLESS DAILY DIALER 11/22/2016 [redacted] USER ID : DIALER DIALER 11/22/2016 [redacted] CALL ID : [redacted] DIALER 11/23/2016 06:17 AM LD1 Draft Late Letter 1 EML [redacted] DAYEND 11/23/2016 12:08 AM PMS S - REVERSE SPECIAL (DCC) DAYEND 11/28/2016 01:34 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 11/28/2016 [redacted] AGENTLESS DAILY DIALER 11/28/2016 [redacted] USER ID : DIALER DIALER 11/28/2016 [redacted] CALL ID : [redacted] DIALER 11/30/2016 06:20 AM LD1 Email Not Delivered - EML [redacted] DAYEND 11/30/2016 02:50 PM CHG Bad Email Flag - R SWPMPD 12/02/2016 08:53 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 12/02/2016 [redacted] AGENTLESS DAILY DIALER 12/02/2016 [redacted] USER ID : DIALER DIALER 12/02/2016 [redacted] CALL ID : [redacted] DIALER 12/06/2016 09:37 AM LAT Reason for waiving Late Fee: JD2 12/06/2016 09:37 AM LAT Open end Member. JD2 12/06/2016 09:37 AM LAT Reason for waiving Late Fee: JD2 12/06/2016 09:37 AM LAT Open end Member. JD2 12/06/2016 09:37 AM LAT Reason for waiving Late Fee: JD2 12/06/2016 09:37 AM LAT Open end Member. JD2 12/06/2016 09:37 AM NSF NSF fee for 19.50 on [redacted] waived. JD2 12/06/2016 09:37 AM NSF NSF fee for .00 on [redacted] created. JD2 12/06/2016 09:37 AM LAT Late fee for 9.50 on 20161122 waived. JD2 12/06/2016 09:37 AM LAT Late fee for 4.75 on 20161122 created. JD2 12/06/2016 09:37 AM NSF Reason for Waiving Service Fee: JD2 12/06/2016 09:37 AM NSF Reason for Waiving Service Fee: JD2 12/06/2016 09:37 AM LAT Late fee for 4.75 on 20161122 waived. JD2 12/06/2016 09:37 AM LAT Late fee for 9.50 on 20161122 reinstated JD2 12/06/2016 09:38 AM DFT CALLING REGARDING A BILLING ISSUE JD2 12/06/2016 09:38 AM CR1 First Customer Call JD2 12/06/2016 [redacted] MEM CALLING TO UPDATE CCD WANTS FEE WAIV JD2 12/06/2016 [redacted] ED WAIVED SERV FEE JD2 12/06/2016 09:41 AM PBP Payment by Phone [redacted] 12/06/2016 [redacted] CCD #: [redacted] Exp: [redacted] 12/06/2016 [redacted] Amt: 20.99/9.50/.00 Dft Date: 120616 [redacted] 12/06/2016 [redacted] Auth: [redacted] PW: N/A [redacted] 12/06/2016 09:41 AM PMV Auth by:[redacted] WEBSRV 12/06/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 12/06/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 12/06/2016 [redacted] CHG CREDIT TYPE-M WEBSRV 12/06/2016 09:41 AM PMV Auth by:[redacted] WEBSRV 12/06/2016 02:25 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 12/06/2016 [redacted] AGENTLESS DAILY DIALER 12/06/2016 [redacted] USER ID : DIALER DIALER 12/06/2016 [redacted] CALL ID : [redacted] DIALER 12/10/2016 08:09 AM PMV Auth by:[redacted] WEBSRV 12/10/2016 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 12/10/2016 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 12/10/2016 08:09 AM PMV Auth by:[redacted] WEBSRV 01/09/2017 09:35 AM PMM Auth by:[redacted] WEBSRV 01/09/2017 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 01/09/2017 [redacted] CHG CREDIT EXPIRE-[redacted] WEBSRV 01/09/2017 [redacted] CHG CREDIT TYPE-V WEBSRV 01/09/2017 09:35 AM PMM Auth by:[redacted] WEBSRV 03/10/2017 01:45 PM PMV Auth by:[redacted] WEBSRV 03/10/2017 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 03/10/2017 [redacted] CHG CREDIT TYPE-M WEBSRV 03/10/2017 01:45 PM PMV Auth by:[redacted] WEBSRV 04/10/2017 09:12 AM PMM Auth by:[redacted] WEBSRV 04/10/2017 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 04/10/2017 [redacted] CHG CREDIT TYPE-V WEBSRV 04/10/2017 09:12 AM PMM Auth by:[redacted] WEBSRV 04/12/2017 07:03 PM OPN OPEN-END INVOICES GENERATED DAYEND 06/12/2017 05:39 AM TXT Account selected for Opt In SMS message DIALER 06/12/2017 05:39 AM TXT Account selected for Day 1 SMS message DIALER 06/12/2017 08:06 AM SST SMS Message Sent DIALER 06/12/2017 [redacted] PHONE # : [redacted] DIALER 06/12/2017 01:12 PM SST SMS Message Sent DIALER 06/12/2017 [redacted] PHONE # : [redacted] DIALER 06/16/2017 06:14 AM LD0 Draft Delinquent Letter EML [redacted] DAYEND 06/21/2017 08:24 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 06/21/2017 [redacted] AGENTLESS DAILY DIALER 06/21/2017 [redacted] USER ID : DIALER DIALER 06/21/2017 [redacted] CALL ID : [redacted] DIALER 06/22/2017 05:32 AM TXT Account Age is 0 DAYEND 06/27/2017 10:59 AM URA USER REVIEWED ACCOUNT JKEA01 06/27/2017 01:02 PM REM Received email KYW 06/27/2017 [redacted] Receive Date: 062617 KYW 06/27/2017 [redacted] Postmark Date: 062617 KYW 06/27/2017 [redacted] REQ TO CNX KYW 06/27/2017 01:09 PM CMA Content Manager Opened KYW 06/27/2017 01:09 PM FYI FOR YOUR INFORMATION KYW 06/27/2017 [redacted] NO PT IN DT KYW 06/27/2017 01:10 PM CON Contract Chg - [redacted]@0/KYW KYW 06/27/2017 01:10 PM CON Contract Chg - [redacted]@0/KYW KYW 06/27/2017 01:10 PM PCS PENDING CANCEL STATUS KYW 06/27/2017 01:11 PM ELT Following LTR sent via Email. KYW 06/27/2017 [redacted] CANCEL CODE: CNU KYW 06/27/2017 [redacted] PCA: 49.99 KYW 06/27/2017 [redacted] CANX FEE: N AMT:.00 DATE: 00/00/00 KYW 06/27/2017 [redacted] PCD: 08/10/17 KYW 06/27/2017 [redacted] TEXT: [redacted] KYW 06/27/2017 [redacted] PROC BY: MEMBER KYW 06/27/2017 [redacted] LETTER INFO KYW 06/27/2017 [redacted] Contract Dues: 49.99 KYW 06/27/2017 [redacted] Fees Due: KYW 06/27/2017 [redacted] Cancel Fee: KYW 06/27/2017 01:11 PM LTR Pending Cancel Letter Generated DAYEND 06/27/2017 01:41 PM CMA Content Manager Opened TBOO01 06/27/2017 01:45 PM CMA Content Manager Opened TBOO01 06/27/2017 01:45 PM CNX CALLING REGARDING A CANCELLATION TBOO01 06/27/2017 01:45 PM CR1 First Customer Call TBOO01 06/27/2017 [redacted] MEM CI REG PCA/ ADV MEM RESP FOR TBOO01 06/27/2017 [redacted] FEES W/IN 30 DAYS/ MEM WANTS TO TBOO01 06/27/2017 [redacted] BE WAIVED BC SHE HAS BEEN PAYING AND TBOO01 06/27/2017 [redacted] NOT ATTENDING/ ADV MEM PER CNX PROC TBOO01 06/27/2017 [redacted] RESPONSIBLE FOR PMNT TBOO01 07/05/2017 10:04 AM PMV Auth by:[redacted] WEBSRV 07/05/2017 [redacted] CHG CREDIT ACCT-[redacted] WEBSRV 07/05/2017 [redacted] CHG CREDIT TYPE-M WEBSRV 07/05/2017 10:04 AM PMV Auth by:[redacted] WEBSRV 07/16/2017 05:44 AM TXT Account selected for Day 1 SMS message DIALER 07/17/2017 08:26 AM SST SMS Message Sent DIALER 07/17/2017 [redacted] PHONE # : ([redacted] DIALER 07/20/2017 06:15 AM LD0 Draft Delinquent Letter EML [redacted] DAYEND 07/21/2017 07:11 PM URA USER REVIEWED ACCOUNT RGL 07/21/2017 07:55 PM REM Received email AJH1 07/21/2017 [redacted] Receive Date: 072017 AJH1 07/21/2017 [redacted] Postmark Date: 072017 AJH1 07/21/2017 [redacted] MEM STATES THT HE HAS ALREAST REQ TO CXN AJH1 07/21/2017 07:57 PM EMB EMAILED MEMBER BACK AJH1 07/21/2017 [redacted] YOUR 07/15/2017 PAYMENT FALLS WITHIN YOU AJH1 07/21/2017 [redacted] R 36 WRITTEN NOTICE. PLEASE REMIT $49.99 AJH1 07/21/2017 [redacted] TO THE ADDRESS LISTED BELOW TO FINALIZE AJH1 07/21/2017 [redacted] YOUR REQUEST. IF YOU PREFER YOU MAY VIS AJH1 07/21/2017 [redacted] IT OUR WEBSITE BELOW OR CALL OUR CUSTOME AJH1 07/21/2017 [redacted] R CARE CENTER AT 1.[redacted] TO MAKE AJH1 07/21/2017 [redacted] YOUR PAYMENT. AJH1 07/24/2017 12:10 PM REM Received email TSR 07/24/2017 [redacted] Receive Date: 072217 TSR 07/24/2017 [redacted] Postmark Date: 072217 TSR 07/24/2017 [redacted] MEM SATES CNX 2 MONTHS AGO TSR 07/24/2017 12:14 PM CMA Content Manager Opened TSR 07/24/2017 12:18 PM EMB EMAILED MEMBER BACK TSR 07/24/2017 [redacted] I APOLOGIZE, BUT YOUR ACCOUNT WAS SET TO TSR 07/24/2017 [redacted] CANCEL ACCORDING TO THE TERMS OF YOUR A TSR 07/24/2017 [redacted] GREEMENT. YOU ARE REQUIRED TO PROVIDE A TSR 07/24/2017 [redacted] 30 DAY NOTICE AND ARE RESPONSIBLE FOR AN TSR 07/24/2017 [redacted] Y PAYMENTS IN THAT TIME. YOUR CANCELLATI TSR 07/24/2017 [redacted] ON REQUEST WAS TSR 07/24/2017 12:18 PM CNT Continuation of Above TSR 07/24/2017 [redacted] POSTMARKED 06/26/2017 SO THE 07/15/2017 TSR 07/24/2017 [redacted] RATE LOCK FEE FALLS IN THE 30 DAY PERIOD TSR 07/24/2017 [redacted] AND IS THE FINAL PAYMENT DUE TO CANCEL TSR 07/24/2017 [redacted] THE ACCOUNT. TSR 07/24/2017 05:04 PM REM Received email JMK 07/24/2017 [redacted] Receive Date: 072417 JMK 07/24/2017 [redacted] Postmark Date: 072417 JMK 07/24/2017 [redacted] BLAST WAS GETTING MY MONEY FOR 2 YEARS A JMK 07/24/2017 [redacted] ND I WAS NOT EVEN GOING. I WILL NOT BE P JMK 07/24/2017 [redacted] AYING ANOTHER DIME. JMK 07/24/2017 05:08 PM EMB EMAILED MEMBER BACK JMK 07/24/2017 [redacted] I APOLOGIZE, BUT NOT MAKING YOUR PAYMENT JMK 07/24/2017 [redacted] WILL CAUSE YOUR ACCOUNT NOT TO CANCEL A JMK 07/24/2017 [redacted] ND COULD RESULT IN YOUR ACCOUNT BEING RE JMK 07/24/2017 [redacted] FERRED FOR FURTHER COLLECTIONS. JMK 07/24/2017 06:45 PM REM Received email ALM3 07/24/2017 [redacted] Receive Date: 072417 ALM3 07/24/2017 [redacted] Postmark Date: 072417 ALM3 07/24/2017 [redacted] I WILL NOT BE PAYING ANOTHER CENT TO THI ALM3 07/24/2017 [redacted] S COMPANY. THAT IS FINE. ALM3 07/26/2017 05:35 AM TXT Account selected for Day 11 SMS message DIALER 07/26/2017 01:28 PM SST SMS Message Sent DIALER 07/26/2017 [redacted] PHONE # : ([redacted] DIALER 07/26/2017 01:29 PM STP Text Message Opt Out Response Received DIALER 07/26/2017 [redacted] PHONE # : ([redacted] DIALER 07/26/2017 [redacted] Text Contact - DIALER 07/26/2017 01:29 PM SPR Stop Response Sent DIALER 07/26/2017 [redacted] PHONE # : ([redacted] DIALER 07/26/2017 12:09 AM PMS S - REVERSE SPECIAL (DCC) DAYEND 07/27/2017 06:33 AM LD1 Draft Late Letter 1 EML 48044727 DAYEND 07/27/2017 11:49 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 07/27/2017 [redacted] AGENTLESS DAILY DIALER 07/27/2017 [redacted] USER ID : DIALER DIALER 07/27/2017 [redacted] CALL ID : [redacted] DIALER 07/31/2017 08:18 AM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 07/31/2017 [redacted] AGENTLESS DAILY DIALER 07/31/2017 [redacted] USER ID : DIALER DIALER 07/31/2017 [redacted] CALL ID : [redacted] DIALER 08/04/2017 07:38 PM LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/04/2017                                   ...⇄

Add Note Name Template: * Note: (1024/1024)

We are sorry that the member feels this way, we are just  going by what our cancellation policy is according to there signed contract.

I looked up this member in our accounts and we have several members with the name [redacted] [redacted], I will need this members account number and or address so I can assist with this. My email address is [redacted]

We are sorry for the inconvenience that this member has gone through. If this member can contact me directly [redacted] I will make sure that both accounts are cancelled and his credit card is  taken off.

To whom it may concern,    We have this member a full refund. I also communicated this to the member.

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], I did see notes in your account from [redacted] that you contacted them to cancel your membership and they informed you that you needed to summit a written 30 day notice, this was on 8/16, [redacted] never received anything. On 11/13/2017 you sent in the cancellation request and your account is set to...

cancel. You will not be charged again. Thank you for being a loyal member with us.

Hi, I looked into this account and this member never contacted the club to cancel her membership, we have a policy of how to cancel the membership and that was never completed by this member. Our finance company starting in January called the member weekly about the dues that was owed because the...

credit card was declined. member never responded for 3 months. The account is now closed and the money that the member owed Blast was written off.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. My complaint is NOT regarding the buyout fee or even coming into the club, as dubious as the process was. My complaint is regarding that I followed the unclear steps outlined to me, asked for verification several times, completed these steps and still have an active account that is being billed. In addition, I have now contacted a customer service representative and manager and have had no follow up nor resolution to my problem. My account is not only now incorrectly billed for November, but set to bill in December. I have requested cancellation in writing, paid the buyout fee, and jumped through all the hoops required to me to rectify this problem. So far, it seems I am the only one following through on rectifying this problem. This is not a new problem; there have been over 100 similar complaints on this website alone. The cancellation policy is unclear, not only to members but seemingly to employees of Blast Fitness and [redacted] Financial as well. Also, I have noticed that Blast refers to their wordy contract that is NOT consumer friendly for most of their billing complaints. The cancellation process was outlined incorrectly in the club, by the manager, who we MUST see in order to get paperwork in order to cancel. The process outlined to me by the manager does not match the virtually unreadable contract. This puts the consumer in a bad spot. When I reach out to find out what I DO need to do to get this rectified, I get radio silence.Instead of referring to a poorly written contract and a TERRIBLE process in order to cancel, how about realizing there is a huge problem here and rectifying it? I think they are fully aware that is an issue and it is going unaddressed. I reject this response because Blast relies on poorly written (and debatably unsubstantial) contracting to justify their terrible business practices. For the sake of all the other people that have gone through this pain I will not take that as a justifiable excuse. I will accept their response when I receive a resolution. I would love a resolution and I would like it soon. I also would like something in writing saying my account is closed and I will no longer be billed.Please contact me regarding a resolution.
Regards,
[redacted]

Complaint #: [redacted]Agreement: [redacted] (Primary) - [redacted]We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We regret that Blast Fitness [redacted] in ** is closing. We apologize for the short notice, as we were optimistic...

about maintaining this location. All members of this location would be transferred to BLAST Fitness in [redacted], per the terms of their membership agreement, not far from the [redacted] location. We have set Mr. [redacted]'s membership to cancel with no further payments due. All fees have been waived.Sincerely, [redacted] Blast Fitness Group LLC

Hello, the last complaint from this member I went in and as a courtesy cancelled her contract without her giving us a 30 day notice. I feel we have done all we can for this member as we went above and beyond.