Blast Fitness Group, LLC

I would like to see where there was a SIGNED contract that CLEARLY stated  there is a 30 day written notice required to cancel. This was never told to me nor did I ever see a contract at all. Also, on the date that this business is stating that I contacted the billing office is incorrect, I never contacted the billing office they were calling me constantly. I did tell them to send it to collections after the representative basically made it seem as if he could not help me and I had no other options . like I said before he was very rude even after I informed him that I no longer lived near a Blast facility. So what am I to do, drive over 40 miles just tell someone AGAIN that I will no longer be using the gym. -- Also, he did not mention anything at all about this contract either nor that it had to be in writing that I wanted to cancel. Again, I want to see this contract that was signed by me. As what I was informed was that there was  NO CONTRACTS NEEDED. -- it even says on the website " Commit to yourself, not to us. No contracts needed. You'll love Blast and will want to stay."
Regards,
[redacted]

Complaint #: [redacted]Agreement: [redacted] (Primary) - [redacted]We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We regret that Blast Fitness [redacted] in ** is closing. We apologize for the short notice, as we were optimistic...

about maintaining this location. All members of this location would be transferred to Blast Fitness in [redacted], per the terms of their membership agreement, not far from the [redacted] location. Our records indicate that [redacted]'s memberships has been set to cancel with no further payments due. As a courtesy, we have submitted a request to have a prorated refund of the yearly Ratelock Fee issued on her account. This could take 5-7 business days to process.Sincerely, [redacted] Blast Fitness Group LLC

We are sorry that the member feels this way, we are just  going by what our cancellation policy is according to there signed contract.

We are sorry for the inconvenience that this member has gone through. If this member can contact me directly [redacted] I will make sure that both accounts are cancelled and his credit card is  taken off.

I looked up this member in our accounts and we have several members with the name [redacted] [redacted], I will need this members account number and or address so I can assist with this. My email address is [redacted]

To whom it may concern,    We have this member a full refund. I also communicated this to the member.

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], I did see notes in your account from [redacted] that you contacted them to cancel your membership and they informed you that you needed to summit a written 30 day notice, this was on 8/16, [redacted] never received anything. On 11/13/2017 you sent in the cancellation request and your account is set to...

cancel. You will not be charged again. Thank you for being a loyal member with us.

Complaint #: [redacted]Agreement: [redacted] (Primary) - [redacted]We wish to address the correspondence you sent regarding [redacted]'s membership agreement with Blast Fitness. We regret that Blast Fitness [redacted] in ** is closing. We apologize for the short notice, as we were optimistic...

about maintaining this location. All members of this location would be transferred to BLAST Fitness in [redacted], per the terms of their membership agreement, not far from the [redacted] location. We have set Mr. [redacted]'s membership to cancel with no further payments due. All fees have been waived.Sincerely, [redacted] Blast Fitness Group LLC

Hi, I looked into this account and this member never contacted the club to cancel her membership, we have a policy of how to cancel the membership and that was never completed by this member. Our finance company starting in January called the member weekly about the dues that was owed because the...

credit card was declined. member never responded for 3 months. The account is now closed and the money that the member owed Blast was written off.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. My complaint is NOT regarding the buyout fee or even coming into the club, as dubious as the process was. My complaint is regarding that I followed the unclear steps outlined to me, asked for verification several times, completed these steps and still have an active account that is being billed. In addition, I have now contacted a customer service representative and manager and have had no follow up nor resolution to my problem. My account is not only now incorrectly billed for November, but set to bill in December. I have requested cancellation in writing, paid the buyout fee, and jumped through all the hoops required to me to rectify this problem. So far, it seems I am the only one following through on rectifying this problem. This is not a new problem; there have been over 100 similar complaints on this website alone. The cancellation policy is unclear, not only to members but seemingly to employees of Blast Fitness and [redacted] Financial as well. Also, I have noticed that Blast refers to their wordy contract that is NOT consumer friendly for most of their billing complaints. The cancellation process was outlined incorrectly in the club, by the manager, who we MUST see in order to get paperwork in order to cancel. The process outlined to me by the manager does not match the virtually unreadable contract. This puts the consumer in a bad spot. When I reach out to find out what I DO need to do to get this rectified, I get radio silence.Instead of referring to a poorly written contract and a TERRIBLE process in order to cancel, how about realizing there is a huge problem here and rectifying it? I think they are fully aware that is an issue and it is going unaddressed. I reject this response because Blast relies on poorly written (and debatably unsubstantial) contracting to justify their terrible business practices. For the sake of all the other people that have gone through this pain I will not take that as a justifiable excuse. I will accept their response when I receive a resolution. I would love a resolution and I would like it soon. I also would like something in writing saying my account is closed and I will no longer be billed.Please contact me regarding a resolution.
Regards,
[redacted]

Hello, the last complaint from this member I went in and as a courtesy cancelled her contract without her giving us a 30 day notice. I feel we have done all we can for this member as we went above and beyond.