Blink Health Reviews (%countItem)
Blink Health Rating
Address: 1407 Broadway Rm 2100, New York, New York, United States, 10018-5121
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Blink has been an answer to my Prayers, very affordable and timely... EXCELLENT service
Hello ***,
Thank you for this kind review. We strive to help all of our customers save on their medications so that you have one less thing to worry about when it comes to your health. We are so happy to hear that Blink Health has been such a great help to you! If there is anything we can assist you with in the future, please give us a call! Our customer care team is available at *** Mon-Fri 8am-10pm EST and Sat-Sun 9am-7pm EST.
Thanks!
Great service and fast delivery. Always helpful when you call.
Order prescription meds from blink and a week later they are still processing my order. They took the money a day after the order but I have yet to receive a shipping notification
Hello ***,
Thank you for this feedback. We sincerely apologize for any inconvenience experienced when using our telemedicine services. Our records show that one of our Customer Care Supervisors attempted to connect with you in order to address your concerns, but was unable to reach you.
The average time frame for you to receive your medication once the prescription has been obtained is 3-5 business days. Obtaining and processing your prescription can also take a couple of business days.
If you’d like to share more details about your experience or happen to need further assistance , please call our Customer Care Team at *** Monday - Friday from 8am-10pm EST or Saturday - Sunday from 9am-7pm EST.
Thank you.
The service is too slow from the time an order is placed to it being received. I now have to plan two weeks in advance to even hope to have my prescription on time. The most recent was ordered ten days in advance of running out, and the shipment arrived the day before.
Hello ***,
Thanks for sharing your experience.
Shipping times may vary depending on how quickly we are able to retrieve the prescription from your pharmacy or doctor. We are continuously working on ways to improve our services and the experience of all of our customers and truly appreciate your feedback.
Please do not hesitate to give us a call at *** if you ever need assistance in the future. Our customer care team is available Monday - Friday, 8am-10pm EST and Saturday - Sunday, 9am-7pm EST.
Thank you.
So happy to have this option for purchasing my medications! I am a retired, senior citizen and on a limited income this has been a tremendous help. I'm saving almost half, sometimes more, on the cost of meds I need.
Hello ***,
Thank you for this kind review. Stories like yours are what motivate us to keep up the fight for affordable medications. We are very happy to help you save on your healthcare costs!
If there is anything we can assist you with in the future, please give us a call. You may reach us at ***. Our customer care team is available Mon-Fri 8am-10pm EST and Sat-Sun 9am-7pm EST.
Thank you.
Limited pickup locations, CVS stopped using them, Walgreens does not take them. Very disappointed.
Hello ***,
Thank you for this feedback. While CVS and Walgreens are not in the Blink Health network, you may still use our services at over 35,000 pharmacies nationwide! Some of the bigger chain pharmacies in our network include, Walmart, Costco, Safeway, Krogers, Publix, as well as independent pharmacies in your area. For assistance in finding a local pharmacy near you, please give us a call at *** . Our customer care team looks forward to assisting you and is available Monday - Friday, 8am-10pm EST and Saturday - Sunday, 9am-7pm EST.
Thank you.
Great service 100% was well worth the money I can't sat enough good about this
Horrible experience for trying to get a medication from blink health. ordered a week ago and didn't receive it and left without a medication. called them the believe that it will be shipped in a few days. Also did not answer the email sent to them.
Than makes the time of delivery about 2 weeks. Doesn't worth the hassle a waiting time for 2 bucks of a difference.
Hello ***,
We are sorry to hear about your experience.
Our records show that you were able to connect with our customer care team who were able to arrange for you to get your medication. If there’s ever anything we can assist you with in the future, please do not hesitate to give us a call at . Our customer care team is available Mon-Fri, 8am-10pm EST and Sat-Sun, 9am-7pm EST.
Thank you.
Great prices, fast shipping. Easy to refill and easy to deal with.
Professional and friendly. Great communication and customer service. They are very responsive if you have a question.
Hello ***,
Thank you for this amazing review! We strive to provide a great customer experience each time you connect with our support team and are so happy to hear that we were able to do this for you.
Thank you!
I have had wonderful service either by phone, but since I have been using the app it has been the easiest experience I have ever had
worst experience ever. Not only does their doctors survey not match up questions with your issue, the doctor never calls with questions like they say. They will charge you, tell you its refunded, and after you wait, it will still show up as a charge unless you actually call them to fix it. HUGE WASTE OF TIME!
Hello ***,
Thank you for this feedback. We sincerely apologize for any inconvenience experienced while using our telemedicine services. Our records show that one of our Customer Care Supervisors attempted to connect with you in order to address your concerns, but was unable to reach you at the number on your account.
If you’d like to share more details about your experience, please call our Customer Care Team at , Monday-Friday from 8am-10pm EST or Saturday and Sunday from 9am-7pm EST. Your feedback is invaluable to us as we work to improve our product.
Thank you.
DO NOT cancel your account prior to confirming your refund! I think that is how Blink Health makes most of their income! Blink Health is not as easy or as wonderful as advertised. Using Blink Health is a total waste of time! I will warn people to not sign up for Blink Health. Never give them a credit card or any payments. They falsely advertise. Blink Health makes money off of the interest earned from holding our money. The Attorney General will be hearing from me. Blink Health does not sell prescriptions. Yet, I have read their website, their APP, these reviews and spoke to their horrible customer service representatives. Blink Health is a fraudulent misleading company who takes advantage of people who seek help with prescriptions. It blew my mind when their representative said that since they stopped contracting with the pharmacy that showed my prescription available with the Blink Health discount five days ago, they could try to get it mailed to me. Is Blink Health a pharmacy? No one should use Blink Health. Their customer service representatives hung up on me. I went to their website to cancel my order. As soon as I get my refund, I will cancel my account.
Dear ***,
We deeply regret to hear that you had a frustrating experience. Our records show that one of our Customer Care Supervisors attempted to connect with you in order to address your concerns, but were unable to reach you.
We at Blink strive for all of our customers and potential members to have positive interactions with our team. Should this not happen, we would like to learn from it and have the opportunity to make things right.
We apologize that there was a misunderstanding about whether your pharmacy was in our network. Blink Health is available at local pharmacies serving communities across America. To find out which pharmacies in your area are in-network, you can go to https://www.blinkhealth.com/pharmacies and search using your zip code.
Once again, we deeply apologize for the trouble you have faced. If you need any more assistance on this matter, or if you have any other questions at all, please don’t hesitate to reach out by calling ***. We are available Monday through Friday, 8AM - 10PM EST, and Saturday and Sunday 9AM - 7PM EST.
Thank you.
Awful and frustrating!!!
I decided to use Blink for one medication I take because my pharmacy changed manufacturers and could no longer get the medication in a size I could split. I cannot tolerate the full dosage and am already prescribed the smallest dosage.
I was thrilled to see the medication on Blink's website as a scored tablet. I placed my order. When the medicine arrived, it was not as pictured. The tablet was very small, a different color, not scored and useless to me.
I tried to call the phone number on the contact sheet and got a recording that the phone had been disconnected. I called again and got a recording that the phone was temporarily suspended. The third try got me to Blink. Once there, I was redirected to different departments 6 times, including once to a pharmacist who was not a Blink employee. Bottom line was no returning the meds, no changing the manufacturer, no refund, no help.
Dear ***,
We’re so sorry that you had a frustrating experience. It’s not the experience we want any of our customers to have. Even though our partner pharmacies only dispense medications that have been prescribed and that are FDA-approved, from time to time, the medication may look different from what is pictured on our website. This is because a medication may come from a different manufacturer than the version that is pictured on our website.
We understand this can cause confusion, and didn’t work for your particular situation. Most of all, we apologize for the frustration and inconvenience this has caused. If you’d like to try using Blink Health again, we’d be happy to offer you a coupon and have one of our Customer Experience associates help you through the process. Please reach out at , Monday through Friday, 8AM - 10PM EST, and Saturday and Sunday 9AM - 7PM EST.
Thank you.
Blink is being ridiculous. They have many ways of wording the same thing before you buy into their deal here. Every time you ask : Can I use the online doctor service to get my prescription and then take that prescription with my cards I own personally to the pharmacy I picked . They answer in different ways but each way turns out to be that I use their doctor, he prescribes the medication, I pay them for the medication to be shipped to me OR if I would like to pick it up locally I pay B:LINK and then go to the pharmacy up to 20 days later to get the medication I paid blink for.
her is the deal. They want your money, it's not the best deal and what they are doing is finding the best deal, negotiating with the pharmacy ( low balling them really) and then paying Less than you paid Blink. they keep the profit they made low balling your pharmacy.
I can get 120 pills in 100 MG of my medication for 58.55 at my pharmacy, I just need the prescription. they want me to pay for 20 Mg pills ( so I have to take 5 of the damned things) at a much higher cost per pill. That is NOT CHEAPER OR SMART>
you see the scam now? Try it out yourself. Go ask! these good reviews on here are probably all plants.
Hello ***,
We appreciate your feedback. We apologize for any misunderstanding experienced during your interaction with Blink.
We’d be happy to further address your concerns and try to make this right. Please give us a call at ***, Monday through Friday, 8AM - 10PM EST, and Saturday and Sunday 9AM - 7PM EST.
Thank you.
Heard about Blink Health had discount coupons. Went to their site had to fill out personal information then they wanted to know what drug and the next I found they wanted to switch my prescriptions to them and then was not able to void order. Had to just close browser. Still when I next opened the browser it went to Blink. Shut down rebooted OS and was able to browse without Blink taking over. But kept getting email saying I had a open order. Finally replied to one email requesting to have the order voided and be removed from mailing list (Their email does not have a unsubscribe link). Received and so sorry and my wishes granted. Lies. I still receive emails. Tried to reply and the return address was blocked or my email was flagged to be rejected.
My opinion of Blink is they are a very bad business to do business with.
Hi ***,
Thank you for bringing this feedback to our attention. Blink’s messages are designed to communicate helpful reminders, tips, and promotional coupons & new offers. I am deeply sorry if instead, they have caused you any frustration or inconvenience. I have gone ahead and unsubscribed you from all further communications so you will no longer receive any emails from us unless you otherwise request them. Our records also show that one of our supervisors connected with you to address your other concerns regarding your account. Again, we deeply apologize for this experience and hope to learn from it to further improve our customer experience. Please do not hesitate to reach out to us in the future should you have any further concerns. Our customer care team is available at
This was going to be a bad review I called to cancel a subscription I didn't realize I had signed up for the lady that answered took my information and told me she had to transfer me to a subscription specialist after 10 or 15 minutes the machine said they had high traffic and hung up on me. I was hot but on my second attempt my problem was handled quickly and efficiently by the gentleman who answered the phone. He totally changed my opinion of blink as this was my first dealings with them they seem to have some people who need more training but who doesn't.
Hello Patrick,
Thank you for sharing your experience with us. We take Customer Experience seriously here at Blink Health. We appreciate all constructive feedback, both good and bad, so we can continuously strive to provide the best customer service possible.
Your feedback is invaluable to us as we work to improve our product, so please don’t hesitate to reach back out if we can be of further assistance.
I unfortunately lost my health insurance temporarily and am waiting to get approved for Medicaid because I am a low income single mom. I have chronic pain due to a jaw condition and take a medication called Belbuca that I have to have to function. It cost 625 at Walmart pharmacy and there are no prescription assistance programs that will cover it. SO I heard about Blink and bought my dosage of 600mcg per day for 401.00 from their website. However when I got to the Pharmacy they explained that what I purchased was not valid because I dont take 600 mcg once a day I take 300 mcg twice a day, which is the exact same amount. But for some reason is 140 more expensive on blinks website. At this point I paid 541.00 for this medication which is a months worth of medication. I then called customer service to ask if the price could be reduced because it is the same amount or if I could apply a coupon for $100 that I found on Belbuca website, that should be accepted at Pharmacies. I was told no and that they will not be refunding the amount. I believe the advertising is very false, first off, it says that it is less expensive than Pharmacies, but I found out it is actually $70 less expensive at HEB if you directly pay the pharmacy and I could have applied the $100 coupon there. This is the company that claims they have up to 80% off other pharmacies but this is not the case, they are actually more expensive in this case and furthermore, there was no option at the top drop down menu for Belbiuca 300 mcg twice a day and when we called from Walmart to see why they would not accept what I purchased, the agent Kevin said oh its down at the bottom, and I said its the same amount of medication, he said I know but thats not how the government sees it. This has nothing to do with the government, but with them taking advantage of how expensive a necessary pain medication is without insurance. Furthermore, they refused to do anything to help resolve the issue except for a $20 coupon to apply to my next purchase, and I told them I dont have any money now so I wont be purchasing from you again.
Hello ***,
Thank you for bringing this to our attention. I am very sorry to hear that you did not have a positive experience with Blink Health.
When purchasing a medication through Blink, it’s important to input the exact dosage and quantity that was prescribed by your doctor. Doing so will show you the price you can expect to pay through Blink before you purchase, so there are no surprises at the pharmacy counter. We regret that this process didn’t go smoothly and that the price for your dosage and quantity was more than you initially expected. Manufacturer coupons can help lower costs when paying at the pharmacy, but are not valid when purchasing medications through Blink.
We negotiate directly with the prescription drug industry to get the lowest prices we can, with a Price Match Guarantee on generic medications. We continue to look for ways to make branded medications, like yours, more accessible and offer greater savings. We apologize that we were unable to do so for you in this instance. If you're taking a generic medication, or can switch to one recommended by your doctor, we encourage you to compare our prices to other out-of-pocket prices before you purchase so you can choose the option that will bring you the most savings.
Again, we deeply apologize for this experience. One of our supervisors attempted to call you to further discuss, but was unable to reach you. Please give us a call at so we can try to make this right.
Had a subscription with blink health I requested to cancel the subscription said they would then still got charged twice for 6.95 and 9.95 contacted them and they're being non compliant with refunding me with what they took out of my account without my permission.
Hello Joshua,
Thank you for bringing this feedback to our attention. I sincerely apologize for the frustration and inconvenience you experienced while using our services.
I’ve checked our records and it looks like you were able to connect with one of our Customer Care Supervisors to further address your concerns. Additionally, I understand that we were able to get this billing issue resolved for you. If that interaction was not helpful, please let us know and we would be more than happy to connect with you again to make this right.
I apologize for the frustration and inconvenience this may have caused, as it is certainly not the experience we want our customers to have. Please do not hesitate to reach out to us in the future should you have any further concerns. Our customer care team is available at , 365 days a year!
I did not have a positive experience with Blink Health. The Urgent Care Center I went to uses Blink. I gave the center the name of my pharmacy - however, the prescription had also been sent to Blink Health. The app asked for payment, so I assumed that this would cover the payment to my pharmacy. It was only after I paid that the app identified that it would need to be transferred to a participating pharmacy. Once I realized that the order had been sent to the pharmacy as well as Blink - I cancelled the Blink transaction. However, the charge ended up on my FSA credit card. I was assured I would receive a refund. Am currently waiting on that. Bottom line - the service seems a bit fraudulent since it requires payment and then directs you to a participating pharmacy. I am also lodging a complaint with the Urgent Care Provider.
Hello ***,
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience you experienced. We value customer feedback and want every customer to have a positive interaction with Blink.
I want to assure you that Blink is a nationally recognized provider of pharmacy discounts. We are partnered with a pharmacy benefit administrator, Blue Eagle Health, to offer pharmacy discounts. Blink is free to use: there are no commitments.
I reviewed your account and saw that one of our Customer Care Supervisors attempted to reach out to you to further explain how our program works and ensure your concerns are addressed.
We want to make this right. Please give us a call at to speak to a member of our Customer Care Team. Again, we apologize for any confusion this may have caused.