Blink Health Reviews (%countItem)
Blink Health Rating
Address: 1407 Broadway Rm 2100, New York, New York, United States, 10018-5121
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Made online order. Was charged same day, never received product nor any response on my emails. Can not get money back.
Hello ***,Thank you for reaching out. I apologize for any confusion this may have caused, as well as the delay in getting in touch with us.I want to assure you that all orders are being processed normally, including yours. After reviewing your account, we can see the order was placed on Dec, *** 2018, at this time, we are awaiting the prescription before we are able to process your order and ship your medication.Again, I apologize for this frustration; it’s not the experience we want our customers to have. Someone from our team will contact you today, but please do not hesitate to reach out if I can provide further assistance to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still did not get my money back as of today 12//2018
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hi ***,Thank you for following up and we apologize for the inconvenience. After looking into your account, I can confirm a refund was successfully processed on Monday December , 2018. A refund confirmation has been sent to the email associated with your Blink Account. Please do not hesitate to reach out if we can provide additional assistance to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
The customer service rep was very good at explaining the process. I paid for the medicine on-line and picked it up at the local ***. The process was easy and it went as expected at ***. The cost savings was huge. I'm very happy with Blink Health LLC service.
Hello ***,
Thank you for sharing your experience with us!
We're proud to help you save on your health care costs and we’re glad you’ve joined the more than half-million people who have purchased their medications with Blink. Stories like yours are what motivate us every day to continue our fight for lower drug prices.
Again, thank you so much for this feedback. Please let us know if we can assist you with anything in the future. Our Customer Support team is available at , 365 days per year.
I ordered medication from this supposedly legitimate business. My doctors office was informed the company would be sending a request. The doctors office called me on two subsequent days stating they had not received the request. I began the process of trying to contact Blink Health. I made a total of five phone calls, the lowest waiting time being 15 minutes, for a representative. I never was able to speak with anyone. I then started the email process, sending a total of five emails. I then tried, without success, to request a refund. I tried this several times, only to be redirected to an obscure website when I clicked the link to cancel the order. I have had to cancel my credit card because of this fraud.
This company apparently spends a lot of money on advertisements and the website, only to dupe the public with a fake website.
I would like a refund on my $69.00, and if a lawsuit is required, the amount requested with be significantly greater.
Hello ***,
Thank you for reaching out. I apologize for this experience, as well as the missed attempts at reaching our Customer Care team. We have had overwhelming demand due to recent promotions, and as a startup, we’re ramping up our Customer Care team to handle the increased volume of calls. That, of course, is likely no comfort to you, because we know how critical medications are to you and to all of our customers. So on behalf of the entire Blink team, I cannot emphasize enough how apologetic we are that we have not met the standard of service that we aspire to providing.
I want to assure you that all orders are being processed normally, including yours. After reviewing your account, I can confirm that our team spoke to your provider’s office and we have sent a fax request for your prescription. At this time, we are simply awaiting that prescription before we are able to process your order and ship your medication. To help expedite this process, you can call your doctor and ask them to transfer your prescription to “Blink Health Pharmacy".
The Blink Health website is a safe pharmacy resource and has been approved by the National Association Boards of Pharmacy, an international organization that maintains public health and safety standards.
Our Home Delivery team attempted to contact you on Saturday, 12/. We will attempt to contact you again today to provide further assistance and clarification, in addition to processing a refund if you wish to cancel this purchase. More than 500,000 people have purchased with Blink and I hope you will give me the opportunity to make this right and count you as one of them.
Again, I apologize for any frustration or confusion this has caused; it’s not the experience we want our customers to have. As mentioned, someone from our team will contact you today, but please do not hesitate to reach out if I can provide assistance to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First, your response (finally) is unacceptable. I was present in my doctors office when they tried to get in touch with you. There was no number on your website to accept a faxed prescription. I have been a patient at this office for more than 30 years and have a personal relationship with most of them, including the doctor. If you had tried to get in touch with them, they would have informed me, as they called me each day to tell me you had not been in touch. Your website promises a 3-7 day processing time. It has been a month and then only responded to me because of the Revdex.com. I asked my pharmacy, who has filled this prescription numerous times, to please transfer this prescription to you as I was running out of medication. They, too, had no success contacting you. So, please, don't try to apologize out of the situation. I am staying with my daughter in Maryland from my home in NC and wanted that particular prescription mailed to here as I am unable to return to NC to get it.
My complaint to the Revdex.com will remain.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hi ***,
Based on the discussion with our Home Delivery team, we cancelled your order on 12//18. The full refund for this medication was processed the same day back onto the original payment method. Since the order was cancelled, the medication was not delivered.
I hope this clarifies any confusion related to the order. Please let me know if you have any questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]the money has been returned to my account, but the process getting there was not satisfactory. Customers should not have to resort to this tactic in order to get something done. I feel customers who order from them should be aware of their reputation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I have found Blink Health to be mostly unavailable to inquire about a medication purchase which they are supposed to deliver to my home. I needed to give them updated information before it can be filled.
Calling the toll free number I am put on hold for 10 minutes or more and then a recorded message states that they have an unusually high call volume and can call back or email.
Yesterday, after failing to reach customer service by phone three times, I sent an email requesting information about my order. Thus far I have not received a reply.
Today I am now on my third call to Blink and again am on hold. Blink promises three day delivery, but I would caution people with time constraints consider my experience before using this service.
Hi ***,
Thank you for bringing this to our attention. I apologize for this experience, as well as the missed attempts at reaching our Customer Care team. We have had overwhelming demand due to recent promotions, and as a startup, we’re ramping up our Customer Care team to handle the increased volume of calls.
I want to assure you that all orders are being processed normally, including yours. After reviewing your account, I can confirm that our team has obtained your prescription at this time.
Our Home Delivery team will contact you today to provide further assistance and clarification. More than 500,000 people have purchased with Blink and I hope you will give me the opportunity to make this right and count you as one of them.
Again, I apologize for any frustration or confusion this has caused; it’s not the experience we want our customers to have. On behalf of the entire Blink team, I cannot emphasize enough how apologetic we are that we have not met the standard of service that we aspire to providing.
As mentioned, someone from our team will contact you today, but please do not hesitate to reach out if I can provide assistance to you.
On November *** 2018 I ordered an prescription for high blood pressure 40 mg of Lotensin (Generic) Benazepril 180 tablets. What I did not know is when I went to the pharmacy at HEB to pick them up the pharmacist advised me that my doctor had only prescribed me two months of the dosage and then I would have to renew it in other words only 60 pills worth and not the 180 that I had paid for on Blink and then that is when the pharmacist advised me to call Blink and ask customer service to refund me for the 120 pills that I did not get at the pharmacy. I attempted to contact Blink Health customer support but could not reach any representative whatsoever please can anyone help me get my money back.
Hello ***,
Thank you for reaching out. I apologize for this experience, as well as the missed attempts at reaching our customer care team.
Blink pre-authorizes payment for the form, dosage, quantity and pricing option that you select on our website. If you fill a different form, dosage, or quantity at the pharmacy, our system automatically detects the discrepancy, and either chargers or refunds you the difference automatically. Like with many returns, it can take a few days for the difference to be refunded to your account.
I can confirm that you were automatically refunded $20.08 for the remaining 120 pills that were not dispensed.
Again, I apologize for any frustration or confusion this has caused; it's not the experience we want our customers to have. Please do not hesitate to reach out if we can provide assistance in the future. Our support team is available 365 days per year, Monday through Friday 8AM - 10PM EST, and Saturday and Sunday 9AM - 7PM EST, at
Blink Health Administration advertisers Black Monday special of $3.00 dollars for 30 pills of 20mg of sildenafil... All the ad said was how to transfer or have you doctor call in the prescription ... no where in the the online blog .. did it say anything about asking your doctor to write a prescription according to their requirements. So My Doctor wrote my normal prescription for 8 pills 25mg each.. When I called Blink Health Administration about this, I was folded that it was in by laws, basically it was my fault for not telling my doctor what to make the medication out for... then trying to make it seem like the medication my doctor order was so much higher than what was offered... only 5mgs. I changed from my regular pharmacy CVS... with my coverage on charge me $5.00 dollars... Blink Health Administration charged me $3.00 and did give me what was advertised but also the pharmacy I had to change to charged me more than my regular pharmacy....$9.70....total $12.70.
I asked for my money back which was also advertised.. I was offered a gift card towards my next order.
How many other people have been tricked out of their $3.00, then paying more. I feel cheated and disappointed. If you can please help... Thank you
Hello ***,
Thank you for your detailed note. I apologize for any miscommunication and confusion surrounding our Cyber Monday deal, and I want to make this right.
First, I’ve initiated a full refund of $12.70 back to your original payment method, and you may keep the medication with our compliments.
I’ve also placed a $10 coupon on your account in hopes that you’ll return to Blink for your next purchase as well.
I do ask that on your next transaction, you ensure that you purchase the correct strength. Some medications, including sildenafil, have prices that vary widely based on strength--not only at Blink, but across the industry.
Again, I apologize for any frustration this has caused. Please do not hesitate to reach out to someone on our team if we can be helpful. We’re available at ***, 365 days per year.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I think Blink Health customer support is great. There was a mix-up (mostly my fault for being forgetful and not following up on something) and they resolved it beyond my satisfaction. I spoke with two different representatives in NY and they were both helpful in finding the correct solution to my dilemma. Thank you, sincerely.
Everyone should check out Blink. I've said that many times simply because of the hundreds of dollars to be saved; now I can say because they take care of their customers too.
-
Hello ***,
Thank you for sharing your experience with us! We strive to provide the best customer care possible, and are proud to help you save on your health care costs.
Again, thank you so much for this feedback. Stories like yours are what motivate us every day to provide the best service we can.
Please let us know if we can assist you with anything in the future.
I have been using Blink Health to pay for my prescriptions for about 18 months now. I have found the drug prices to be very reasonable. The website and Android app are both easy to use and I show my Blink card to the pharmacy via my phone. I like the fact that I can search drug prices and network pharmacies before getting my prescription filled. I have used Blink at several different pharmacies including national chains and local independents. This company is a blessing for those without prescription drug insurance.
Hello ***,
Thank you for the fantastic feedback!
We’re thrilled to hear you had a seamless Blink experience. Stories like yours are what motivate us every day.
Please let us know if we can assist you with anything in the future.
I have used Blink Health 3 or 4 times now and have never experienced an issue. I have saved many dollars on each prescription. There are some prescriptions where my insurance (and I have good insurance) may beat the Blink price but for the most part Blink is cheaper. Today at the doctor's office I told a nurse about Blink Health. She was so happy to hear my experience that she told the entire staff in the office about them. She has many patients who have trouble affording medication and this could be a big help for them.
Hello ***,
Thank you for sharing your experience with us! We're proud to help you save on your health care costs.
If your provider’s office is interested in learning more about how to help other patients save on their prescriptions, please feel free to have them email *** for more information. We’d love to send them some materials.
Again, thank you so much for this feedback. Stories like yours are what motivate us every day to continue our fight for lower drug prices.
Please let us know if we can assist you with anything in the future.
I found this company when I was comparing online prescription medication prices. I paid in full for the medication that I needed. Even though I live and work within two miles of at least ten pharmacies, they sent me pretty far away (about 45 minutes driving) to make the pick-up. When I arrived, the pharmacy to which this company directed me insisted that they have never been contracted with Blink. The manager showed me his computer to demonstrate how there was no order sent to them under my name. He informed me that he didn't even have that particular medication in the store. I watched as he called the pharmacy number at Blink to explain that his store has never signed any contract with Blink. I was shocked that, after paying in full, I had been sent to a place that had no knowledge of the transaction. Calling the customer c
r from the store, I was on hold for twenty minutes before I just hung up.
Fearing that this might have been a scam, I again tried calling the company about two hours later. This time I got through to someone who told me that I should try another store. This one was even farther away! The fact that I had wasted my afternoon driving to a place that has had nothing to do with their company made no apparent impression on the customer care person. She kept talking about "escalating" the issue, but I never heard from any manager. I demanded my full refund, and received an email that tells me it would take them five days to process the refund.
This was one of those, "If it's too cheap to be legitimate, it's NOT legitimate."
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced. We value customer feedback and want every customer to have a positive interaction with Blink.
After reviewing your account, it appears that you purchased a Blink Smart Deal medication. The Blink Smart Deal is the guaranteed lowest price in your community and is only available at select pharmacies in your area. Please note that Blink offers the Everyday, Low Price for all medications listed on our website. This price is available at all pharmacies in the Blink network and it is likely that you can find a more convenient pharmacy at this price.
I can confirm that your pharmacy, United Care Pharmacy, is in the Blink network. We spoke directly with the pharmacy owner and cleared up any confusion. He confirmed that he is willing to accept Blink in the future. The pharmacy also confirmed that they can order your medication once a prescription is on file.
Lastly, I see that your purchase was both cancelled and refunded on June 18th. Although Blink processes refunds immediately, we do inform customers that it may take up to 5 days for the refund to appear on the payment method.
We apologize for any inconvenience and frustration that this experience may have caused. If we can assist you with anything further, please let us know.
I sent Blink Health an email asking for my account to be deleted.
Thursday, January *, 2018 6:03 PM
Please type your reply above this line -##
Blink Health Customer Support has created Ticket (***). To reply or add additional comments, reply to this email.
Natalie
Natalie (Blink Health)
Jan *, 6:03 PM EST
Hi ***,
I am a Customer Experience Manager and wanted to reach out to you directly regarding your latest communication.
As you requested, we have deactivated your Blink Health account. In addition, you have been opted out of receiving emails and SMS from Blink Health.
We hope that this has satisfied your latest request and that we can consider this matter resolved.
Best Regards,
Natalie
Blink Health Customer Support
BlinkHealth.com
Then I saw these deposits to my checking account.
Date? Description? Amount? Balance?
Jan *** JRNL ENTRY - NY BLINK HEALTH $ 9.97 $ 16.62
Jan *** JRNL ENTRY - NY BLINK HEALTH $ 6.18 $ 6.65
Thank you for inquiry.
On 12/*/17 you requested that your Blink Health account be deactivated. We responded to your request with a confirmation that your Blink account was successfully deactivated.
Upon deactivating an account, all active purchases must be cancelled. At the time of your request, you had two active purchases associated with your account: one for $9.97 and one for $6.18. Both purchases were cancelled and the refunds have been issued. The statement activity you are referring to are the refunds for the two aforementioned cancelled purchases.
You can view our Privacy Policy and Terms of Use for more information: ***.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
to be filled by *** pharmacy. The people who worked there messed up my order after I tried to pay via Blink Health app. Yesterday, I went to a *** in Colonial Heights, VA. I went to the pharmancy and asked if my prescription was ready. It was and I asked to see the bottles. I told the person I only wanted one bottle of each medicine. I checked the size and dosage of each medication and paid for each medication of the same size and dosage via Blink Health phone app. I showed the result to the person at pickup counter. I was told to go to the drop off counter. At the pickup counter I talked to 2 women about how I paid for my medicine. I was told that Blink refused to pay from 1 medication. I was told to go back to pickup window. At the pickup window I was after what medicine I wanted. I looked at her in disbelief. She walked off and told some guy that I would not tell her what medicine I wanted. I spent about 20 minutes and talked to 3 people and said exactly what medicine I wanted. I got tired of this runaround and left.
Thank you for your feedback. We appreciate that you brought this to our attention. We value all customer feedback, both negative and positive and want to deeply apologize that you did not have a positive experience at the pharmacy. Per your request, Blink has issued refunds for all three charges. In the future, please contact Blink Health's Customer Care Team while you are at the pharmacy so we can better assist you with finding a resolution.Our team is dedicated to ensuring that our customers have the best experience. Again, we apologize for any frustration at the pharmacy.
Per your request on 12/6/17, your account was deactivated. Upon deactivating an account, all active purchases must be cancelled. At the time of your request, you had two active purchases associated with your account: one for $9.97 and one for $6.18. Both purchases were cancelled and the refunds have been issued. The statement activity you are referring to are the refunds for the two aforementioned cancelled purchases.
You can view our Privacy Policy and Terms of Use for more information: ***
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I spoke with a Blink Health sales rep prior to my first purchase and was assured the best prices, fast, friendly, etc. My Target pharmacist told me not to use Blink anymore as they've had nothing but trouble with them, and pointed out that I was overcharged at least $45. A subsequent search revealed 5 other med brokers with much lower prices. I contacted customer service, which gave me a BS reply stating that I could request a refund as long as I hadn't filled the prescription and it had not been processed by the pharmacist, and indicated their prices are not negotiable. That's not what the rep expressed. I am unhappy and want t others to know that Blink health is NOT a worthy business to patronize.
Thank you for your feedback and we appreciate that you brought this to our attention. We value all customer feedback, both negative and positive. We want to deeply apologize that you did not have a positive experience with Blink. We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience.
Blink Health is partnered with one of the largest group purchasing organizations (GPOs) in the country. Together, we are able to leverage their purchasing power to negotiate significantly lower prices for the most-prescribed medications in America. By bringing these prices online, we are able to give everyone equal access to the same fair prices that commercial payers and large insurers have.
We always recommend that you pay the lowest price available to you. If you have access to an alternative method of payment that is cheaper, we encourage you to compare prices and use the option with the best price. Blink purchases are fully refundable until the medication is picked up at the pharmacy.
Again we apologize for any confusion this may have caused.
Blink Health charged my checking account
Jul *** POS PURCH - BLINK HEALTH *** BLINK HEALTH US $ -15.09
Jul *** POS PURCH - BLINK HEALTH *** NY BLINK HEALTH US $ -9.97
I have called Blink Health 3 times and they just make excuses for not refunding my money.
Revdex.com:At this time, I have not been contacted by Blink Health LLC regarding complaint ID
Money taken from my checking account was returned after I used a cancel the Rx button on my Blink phone app. I need to make it clear to Blink Health that it is not acceptable to ignore my request for a refund when I call them and request a refund. It is not acceptable to charge me for three times the medication that I ordered.
One of my prescriptions costs $79 per tablet. If Blink Health tries to charge me for more than one of those tablets than Blink Health will cause me a lot of problems with my credit union. So it is not acceptable to charge me for three months worth of a Rx just to fill the Rx.Sincerely
"Thank you for your feedback and we appreciate that you brought this to our attention. We value all customer feedback, both negative and positive. We want to deeply apologize that you did not have a positive experience with Blink. We hope that every customer is satisfied with his / her interaction with Blink.Blink Health pre-authorizes payment for the dosage and quantity that the customer has selected. The final price is based on the medication the customer picks up at the pharmacy. If the customer picks up a different form, dosage, or quantity, he / she will be charged or refunded the difference. After the pharmacy dispenses the medication, Blink emails a receipt outlining the final Blink Price.We reviewed your account and see that for the purchase in question, a higher quantity was processed at the pharmacy. As a result, an additional charge was posted to your payment method.Blink purchases are always 100% refundable until the medication is picked up at the pharmacy. Since the pharmacy was able to reverse the claim and the purchase was cancelled on 8//17, a $15.09 and $9.97 refund was processed on 8//17. These refunds will be displayed on your payment method. Again we apologize for any confusion this may have caused."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not accept your reply or the LONG delay between my complaint and your reply. Blink Health has very poor quality of customer service and I have experienced it first hand over the last few months. I got Blink Health to allow me to get my prescriptions during times when my health insurance company failed to process my premium payment and I was told I did not have insurance when I went to get prescriptions filed. Blink Health CHARGED ME FOR MORE THAN I ORDERED which is why I filed a complaint with the Revdex.com. And Blink Health did not reply to the Revdex.com about said complaint in a timely manner. Your apology is REJECTED as well. I see how Blink Health was to act when I complain about their poor quality of customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Thank you for your response and we are sorry to hear that you were not satisfied with our earlier reply. We also apologize for the delay in responding to your initial complaint. We value customer feedback and want every customer to have a positive interaction with Blink.As stated in our company’s Terms of Use, which is agreed to upon creating an account:For new purchases, we pre-authorize payment for the dosage and quantity that you have selected -- it’s fully refundable. Your final price is based on the medication you pick up at the pharmacy. If you pick up a different form, dosage, or quantity, you will be charged or credited the difference.Since a higher quantity was processed at the pharmacy for the purchase in question, an additional charge was posted to your payment method. However, since the pharmacy reversed the claim and you cancelled the medication on 8/*/17, refunds of $15.09 and $9.97 were processed on 8//17.Again we apologize for the delay in responding to your earlier complaint and any confusion this experience may have caused. If we can assist you with anything further, please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Blink Health could not be bothered to reply to the Revdex.com in a timesly manner.
When I prefer 1 months supply of a medication through Blink Health, I expect to be charged for 1 months supply by Blink Health.
If the pharmancy fills the Rx for more than what I ordered through Blink Health, then Blink Health charges me for more than I ordered. This is why Blink Health got a complaint filed against it with Revdex.com.
I have said this all along and Blink Health refuses to acknowledge this.
So I reject their response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
On May *** 2017 I ordered and paid for a product thru Blink Pharmacy, online with my Debit card. I called , and was given the following computer generated information.
Member# *** - Original amt=$28.01 / Discount amt = $23.01 - for a pharmaceutical over the counter medication called "***". When I went to purchase it, I was informed it required a prescription. I called back to request a refund, and have been delayed in getting my refund. I kept a log of the many times I called including today. I was told the money would be deposited back into my account within a few days.
As of today June ***, my I have not received my refund. When I requested to speak with a Manager, I was hung-up on. I checked my account again today June ***, and the funds still have not been replaced. I would greatly appreciate a resolution with your help, to rectify this situation.
Thanking you in advance for your assistance
Hello,
The Blink Health Customer Support team has sent the below email to the customer explaining the situation that occurred and providing proof of the refund that was issued to the customer two days after the cancellation occurred.
Please note the attachment referenced below has not been included for privacy reasons.