Blink Health Reviews (%countItem)
Blink Health Rating
Address: 1407 Broadway Rm 2100, New York, New York, United States, 10018-5121
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I would highly recommend Blink to everyone even if you have Pharmacy insurance coverage. When I first used Blink I had medicare and no Pharmacy coverage and the prices were less expensive than when we were living in the Philippines. Since then I have had two employer Pharmacy insurance plans and paying for my medications via Blink is less expensive that the copays would be using the insurance. Blinks customer service is excellent I have had to call for assistance and my pharmacist has had to talk them and they have politely and professionally handled the issue. I have recommended and will continue to highly recommend Blink!
Thank you so much for sharing this feedback! We are proud to help you save on your prescription costs. We are grateful for your continued support, and look forward to continuing to assist you and countless others with their medication costs! Stories like yours are what motivate us every day to continue our fight for lower drug prices. If you need any assistance, please don’t hesitate to reach out and give us a call at ***. We’re happy to help!
RUDE customer service, poor shipping, refuses to acknowledge connection to online prescription services they are affiliated with. NOT your neighborhood pharmacy. they couldnt care less about the patient...RUDE, SELF-INTERESTED company
Hello, and thank you for bringing this feedback to our attention. I sincerely apologize that you did not have a positive experience with Blink. We value your feedback, and want to make this right. Please give us a call at so we can address your concerns and work toward a solution.
This is an amazing company. They help patients with insurance and without insurance. A drug that would cost you $25, may cost you with blink around $5- $15. I have used them numerous times. They will even help transfer a prescription between pharmacies or if you don't have a current pharmacy they also have a mail order pharmacy. If you need help with a prescription. Check them out.
Hello, ***! Thank you for the fantastic feedback! We're proud to help you save on your health care costs and we’re glad you’ve joined the more than half-million people who have purchased their medications with Blink. Stories like yours are what motivate us every day to continue our fight for lower drug prices. Please let us know if we can assist you with anything in the future.
Very easy to order and delivery was fast !
Hello,
Thank you for sharing your experience with us! We're proud to offer our Free Home Delivery service to help you save on prescription medications, shipped right to your door.
Please let us know if we can assist you with anything in the future. Our Customer Support team is available at , 365 days per year.
I order a prescription from Blink-Health and it didn't arrive. So I contacted them with all my information and realized I gave them a incorrect email address on the order. So I gave them the order number, my date of birth, the day I purchased the prescription, my visa number and transaction number from Visa. They charged my account at the time of the order but now say I have a account there under my new email but I have never placed a order. You can't charge someone for something and not ship the item because they entered the wrong email. They don't even need my email to send me what I paid for.
Hello,
Thank you for bringing this feedback to our attention and sharing your experience with us. I am sorry that we did not meet your expectations and sincerely apologize for the frustration experienced when connecting with our Customer Care team. We’re actively working to address the longer than usual wait times for phone and email support.
I reviewed your account and our records show that one of our supervisors has attempted to contact you to assist you in resolving this issue. Please give us a call at *** to speak to one of our Customer Care Supervisors so that they may work with you to resolve this.
I apologize again for the frustration and confusion this has caused, as it’s certainly not the experience we want our customers to have. We hope you will allow us the opportunity to make this right. We look forward to speaking to you.
This company is a total fraud. They have no product. They have no presence. They do not operate in good faith. They do not offer a chance for their "Customers" to revoke their permission to use their bank accounts. No prescriptions are filled anywhere. The business they present never had any intention of being legitimate, but only to steal. Apparently, they are stealing and continue to steal, judging by the complaints they continue to receive. If they legitimately retain a Revdex.com rating, it, too, is a sham.
Hello ***
Thank you for bringing this to our attention. I sincerely apologize for the confusion and miscommunication you experienced.
Upon looking into your account, I can confirm that your refund has been processed by Blink. While it may take up to 5 business days for your refund to appear on your payment method, refunds typically appear in 1-2 days.
Additionally, pursuant your request, we have deactivated your account.
I want to assure you Blink is not a scam. We are a nationally recognized provider of pharmacy discounts. We are partnered with a pharmacy benefit administrator, Blue Eagle Health, to offer pharmacy discounts. Blink Health is available at local pharmacies serving every community across America. Blink is free to use: we never charge you a premium or membership fee.
Additionally, Blink is certified by the National Association Boards of Pharmacy, a national organization that maintains public health and safety standards.
I apologize again for the frustration you have experienced. It is certainly not the experience we want our customers to have. Please don’t hesitate to reach out if we can provide further assistance in the future or if you would like to provide further details about your experience with Blink. We’re available at , 365 days per year.
I placed an order on the first of Feb. 2019. I did the online doctor and received the prescription. It was sent to the Blink Pharmacy for fulfillment. When I never recieved updates, I emailed Blink. I was told the order was shipped and would receive a tracking number by Sunday the *** of Feb. On Monday, Feb *** I called and spoke to a young lady who told me that in fact my order was not shipped but still being prepared. Nothing but run arounds and any information I do manage to get is not even accurate. Terrible service. I am wondering if they are even real or a scam.
Hello ***,
Thank you for bringing this to our attention. I sincerely apologize for the confusion and miscommunication you experienced.
Our records show that your medication was delivered on Monday, 2//2019.
I want to assure you Blink is not a scam. We are a nationally recognized provider of pharmacy discounts. We are partnered with a pharmacy benefit administrator, Blue Eagle Health, to offer pharmacy discounts. Blink Health is available at local pharmacies serving every community across America. Blink is free to use: we never charge you a premium or membership fee.
Additionally, Blink is certified by the National Association Boards of Pharmacy, a national organization that maintains public health and safety standards.
I apologize again for the frustration this has caused, as it is certainly not the experience we want our customers to have. Please don’t hesitate to reach out if we can provide further assistance in the future.
Tell us why here...
I had prescriptions filled through the home delivery service, and the prescriptions were lost by ***. I emailed and called SEVERAL times, waiting upwards of 30 minutes on hold each time on the phone and several days via email, to try to get this issue resolved and Blink Health did NOT follow through with a solution.
They told me I had to file a claim with *** to resolve this, which *** says can take up to 60 days, and most missing mail is never found. They then offered me a coupon to go pick up the medication at a local pharmacy, which I thought was a great solution, but then they failed to send my prescription over to the local pharmacy!!!! Even though I received an email confirmation that the prescriptions were transferred! The local pharmacy had no record of the prescription whatsoever, even after waiting 48 hours.
I tried to call Blink back to fix it but was on hold for over 20 minutes and just gave up in tears because I was so upset and frustrated. This medication is essential for me and now I’m going to have to go without it while I somehow work with my doctor to figure this out. I would never recommend this company and I would never order from them again.
Hello ***,
Thank you for bringing this to our attention. I apologize for the frustration the stress this situation may have caused.
I understand you have had difficulty reaching our Customer Support Team. We have been reaching out to you as well to help with either a reshipment of your medication or to assist with the transfer of your prescription to a local pharmacy for retail pick up.
If you may kindly confirm the best means to contact you, we would like to further assist with this situation, as this is not the experience we want our members to have. Alternatively, you can contact our Customer Care team at .
Again, we apologize for this matter and hope to hear from you soon.
Blink Health sells medications that are only available with prescription. The charged me even though they don't offer online prescriptions in my state.
Hello,
Thank you for bringing this to our attention. We apologize for the confusion and the inconvenience that this may have caused.
You need a valid prescription from a doctor in order to use Blink. For select medications, Blink customers are provided an option to connect with a *** provider. *** consultations are provided by a third party, ***. This is a separate company that has their own restrictions for its service.
I see that you recently spoke with a Blink Customer Care agent. Per your request, your Blink order has been cancelled and a full refund has been issued back onto your original payment method.
Again, I apologize for any frustration or confusion this has caused, as it’s certainly not the experience we want our customers to have.
On 1/*** I placed and order for a medication refill. That same medication was filled by Blink on 8/*** so a prescription was on file. They charged my credit card on 1/*** and the order has not been handled. After 8 emails and 5 days of being on hold for hours, they hung up on me. I attempted to cancel update the email, cancel the order, and cancel the account to receive a refund. They hung up the call and did not process the order, the refund, or make the account changes. My Doctor has called them twice with the script.
Hello ***,
Thank you for bringing this feedback to our attention and sharing your experience with us. I sincerely apologize for the failed attempts you’ve encountered when trying to connect with our Customer Care team. We’re actively working to address the longer than usual wait times for phone and email support.
I’ve checked our records and it looks like a member of our Customer Care team was able to connect with you to discuss your recent experience with Blink. Additionally, I understand that you were able to receive your medication. If that interaction was not helpful, please let us know so we can connect with you again to make it right.
I apologize again for the frustration and confusion this has caused, as it’s certainly not the experience we want our customers to have.
Received wrong prescription, they refuse to exchange/refund.
Hello,I’m sorry to hear about your experience - we understand your frustration and want to help make this right.
At Blink, we take patient safety extremely seriously and contacted Blink Health Pharmacy to ensure the accuracy of the medication you received. Blink Health Pharmacy has confirmed that the prescription they received matched the purchase ordered on Blink Health and ultimately delivered to you. A member of Blink Health Pharmacy has also attempted to follow up with you to further explain the situation and answer any questions you may have.
Additionally, we have issued a 100% refund for the medication you purchased through Blink Health. This refund amount will be placed back on the original payment method.
Again, I apologize for any frustration or confusion this has caused, as it’s certainly not the experience we want our customers to have.
Paid for consultation and prescription online..told me 3 days...been over 10 days...heard nothing...ignoring my emails...no communication...credit card was charged for meds and doctor consultation...have tried to contact them multiple times
Hello,Thank you for bringing this to our attention. I apologize for any frustration this may have caused. I’ve checked our records and see that we emailed you regarding your order. Your medication has since shipped.
I apologize again for this confusion; it’s not the experience we want our customers to have. We appreciate your patience, and hope to be able to assist you in the future.
If we have not fully addressed your concerns, please don’t hesitate to reach out or reply to this message.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I ordered 90 tablets 100 mg, I was then was referred to their *** They submitted a prescription for 150 tablets 20 mg to Blink Health. When I tried to call Blink Health several times to cancel my order, I was placed on hold for 35 minutes and then an automated attendant came on stating they were to busy go to their website.
I attempted to cancel my order online, but it has been several days and still no response from Blink. Horrible customer service, buyer beware.
They claim their prescription is not part of their organization but they clearly refer you to Hey Doctor on their site.
I would rather pay more for a prescription then having to deal with their customer service.
Hello,
I’d like to first thank you for bringing this feedback to our attention. I sincerely apologize for the long wait times you’ve experienced when trying to connect with our Customer Care team. We are actively working to address the longer than usual wait times for phone and email support.
Your *** provider, ***, prescribes medications that are appropriate for you. In the case that *** prescribes you a different strength or quantity than you purchased, your order will be adjusted to match your prescription. You were automatically refunded the difference in price.
Again, I apologize for any frustration or confusion this has caused, as it’s certainly not the experience we want our customers to have.
This is my first time to use Bilk Health, and I haven't received my meds. yet. But I was my Doctors office that took a little while getting them my script. They were very good at keeping me updated on the progress or problem at hand. Once they received, my Prescription, they were very quick to notify me and get it in the mail. I can't complain about that. Just wanted to say I had a couple of medications recommended that I have not been able to afford so finding this help, I believe will improve my quality of life. And my Families lives, too. We're so thankful to have found a great company we can trust that makes getting my meds. possible by making them affordable. And so easy, to use. Convenient, Courteous, Affordable, and Fast. (Well, I am hoping for that last one.) It's my wife birthday this weekend. I want to feel my best.
Hello,
Thank you for this review!
We're proud to help you save on your health care costs. We strive to make sure that Americans across the country can afford the medications they need to live their best lives. Stories like yours are what motivate us every day.
Please let us know if we can assist you with anything in the future. Our Customer Support team is available 365 days per year.
Again, thank you so much for this feedback.
I gave them $46.44 and did not receive the medication they promised me. They said send them the money and than pick up my generic provigil at Cardinal drug store in Elizabeth West Virginia the next day. The drug store had no idea what I was talking about.
Hello,I would like to apologize for any inconvenience or frustration you may have experienced.When using Blink, you prepay for your medication online. Then, show your pharmacist your Blink Card and ask your pharmacist to process it as the primary payor - you’ll pay nothing at the pharmacy.Please note a prescription needs to be provided at the pharmacy to fulfill. When looking at your account, I see that your pharmacy did not fill your medication with Blink Health. To use Blink for this medication, you can ask your pharmacy to process this medication with your Blink Card. If this is not possible, you can cancel your order for a full refund. Go to ***. Click on the medication you wish to cancel within the Your Medications tab and select "Cancel Order." Refunds are processed immediately, but please note it may take 1-3 days to appear back on your statement. I apologize again for this confusion; it’s not the experience we want our customers to have. We appreciate your patience, and hope to be able to assist you in the future.If you have any questions, please feel free to contact us. Thank you.
12//2018, about 24 days ago, I made an online order and submitted a prescription right away. I was charged on the same day. However, I have Never received the product.
I called their customer center a few times and emailed them. They always said they had already sent the product. Now, they don’t answer my call or email.
Hello,Thank you for bringing this to our attention. I apologize for any frustration this may have caused. I understand you were able to speak with us to further discuss this matter. If your inquiries and concerns were not fully addressed, please don’t hesitate to reach back out. I apologize again for this confusion; it’s not the experience we want our customers to have. We appreciate your patience, and hope to be able to assist you in the future.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have Never sent me the product or the tracking information of the shipment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello,
Thank you for reaching out.
I’ve checked our records and it looks like our Home Delivery team has been in contact with you to confirm that your medication was successfully delivered.
If that’s not the case, please reply to this message so I can resolve this. I know that not having medications can be stressful and so I’d personally like to reassure you that my team and I will do everything in our power to ensure that everything is handled properly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Absolutely the best find ever. I am saving well over 200% on my meds and have received nothing but the best service. My pharmacy's not happy about it because they have to take extra steps and they don't get to charge their much higher price, but I'm completely in favor of what Blink has accomplished; they've proven that Rx prices don't have to be so dibilitatingly high.
Hello ***,
Thank you for sharing your experience with us! We're proud to help you save on your health care costs. In addition to offering low prices on more than 15,000 medications, we strive to provide the best customer care possible. We also value our partnerships with our network of pharmacies: we don’t charge administrative, transaction or DIR fees, and never take clawbacks.
Stories like yours are what motivate us every day. Please let us know if we can assist you with anything in the future. Our Customer Support team is available at , 365 days per year.
I had a prescription that was not covered by insurance 3 days before my renewal they write to me telling me that as of 1/*/2019 they will not honor the pricing anymore, which I understand, however, I went to renew this today and they told me they would not honor the old pricing, the difference in the pricing is about $100 I feel Blink should allow me to fill this at another pharmacy and reimburse me for the difference.
thank you
Hello,Thank you for bringing this to our attention. I apologize for any frustration this may have caused. We have attempted multiple times to contact you via email and telephone to try to understand and rectify this matter for you. If you may please contact us directly where we will be able to provide further assistance.I apologize again for this confusion; it’s not the experience we want our customers to have. We appreciate your patience, and hope to be able to provide you with further assistanceThank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they have not contacted me either by phone or email
thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello ***,
Thank you for following up. I apologize for any frustration experienced.
We have attempted to reach out to the phone number we have on file on your account, however, we have been
unable to get through, it may be that the phone number we have is no longer current.
Please email us to *** and provide us with your best callback time and number and we will happily reach out.
You may also call us at and ask to speak to a supervisor for further assistance.
Thank you.
Tell us why here...
First let me start by stating that I am a licensed pharmacist and know something about getting needed medications to patients. Blink has the get your money concept down but does not have the get the medicine to the patient piece. I found them online looking to save some cash on my monthly prescriptions which includes medicine for my blood pressure, Type II diabetes. First getting them a prescription was not easy. My doctor called them and 3 days later they still had not acknowledged that they had received it. It took two emails to customer service to get it resolved. Okay, I can understand that the initial process can experience some delays. When ordering the medications I requested the home deliver option. When it came time to refill my Rx's I went into my account, ordered the medications and paid for them. This time I was not prompted for how I would like to receive the medicine. I ASSUMED that since the price was exactly the same as I had paid for the previous month the medications would be shipped. I received an email receipt for my payment with a note that I would receive notification when my medications shipped. One week later, no shipping notification. I then submitted an email to customer support asking when my order would ship. I received an automated reply acknowledging my inquiry and was given a case number. The automated email also informed me that due to the volume there could be a delay in getting a response. After another week of waiting and no response to my initial email I sent a second email. Finally, three weeks after placing the order and paying for the medication I received a very lame response from Michael with nothin but a canned response that had no helpful information. The next day I finally called the 844 number listed in small print at the bottom of their home page. It took over 15 minutes to finally speak with someone. The person I spoke with was new, admitted to be just learning and told me that they were short on staff because of the Holidays. I find this to be a very lame reason. My need for my medicine does not take Christmas off. I spent 40 minutes on the phone and the person was sincere and tried to help me but she was not well trained. After 40 minutes she wanted to transfer me to the Home Deliver department. I asked her for the direct number incase I got cut-off. After 5 minutes of asking other workers she could not give me the number and told me I would have to call back to the main number and select Home Delivery from their phone tree. I spent the next 20 minutes on hold listening to annoying music. At this point I had over an hour of my time wasted on the phone. Clearly this company does not care about the patients and do not understand the critical nature of getting people medicine in a timely manner. As a healthcare professional I feel qualified to make this statement. I have requested a refund and if I do not receive it within a reasonable time period I will be filing a second complaint. Buyer beware.
Hello ***,
I’d like to first thank you for bringing this feedback to our attention.
I sincerely apologize for the long wait times you experienced when trying to connect to our Customer Care team. I can assure you we’re doing everything in our power to improve our service levels and make this right. We know how critical medications are to you and all of our customers, and want to ensure that in the future, you receive the quick response time to your inquiry that you deserve.
I understand there was confusion when using Blink. To clarify, users can select free home delivery, or select free pickup at a pharmacy in their community. I apologize for any miscommunication you experienced.
Upon looking into your account, I can confirm that your refund has been processed by Blink. While it may take up to 5 business days for your refund to appear on your payment method, refunds typically appear in 1-2 days.
If you have any questions or concerns that have yet to be addressed, please don’t hesitate to reach back out. I apologize again for any frustration this has caused.
Thank you.
Blink Health sold me 180 pills atorvastatin 20 mg, took the money and prescription from my old pharmacy, and only shipped 90 pills. One has to wonder why they sold 180 in the beginning and took the prescription if they're not going to fill all 180 pills. Request to have the remaining order filled was denied by customer service.
Their website indicating transfer of prescription within a few hours or emailing tracking information is absolutely not true. No tracking info was received and if I didn't call they wouldn't have shipped critical medication on time.
Hello ***,
Thank you for bringing this to our attention. I apologize for any frustration this may have caused. After taking a look into your account, I can confirm you have been refunded the full amount paid for this inconvenience. I understand you were able to speak with our Blink Health Pharmacist to further discuss this matter. If your inquiries and concerns were not fully addressed, please do not hesitate to reach back out. I apologize again for this confusion; it is not the experience we want our customers to have. We appreciate your patience, and hope to be able to assist you in the future.