Blizzard Entertainment Inc

Greetings *** We absolutely want our customers to have an epic experience when contacting usI understand you have had a handful of bad experiences when reaching out for support I will be reviewing all the cases you mentioned and making sure proper procedures were followedAfter the review I will forward anything needing extra coaching to their respective managers. You are absolutely correct that we should be consistent with how we support our playersOne thing to keep in mind is for bugs we may start of being hands off but once it gets looked into by the developers and hotfixed we may have more control over how we can assistThis appears to be the case with your ticket concerning the artifact weapon. I do hope you still contact us if you run into any issues, sometimes we may not be able to help right away but in those cases we can still take your feedback or report a potential bugAlso after each ticket I encourage you to submit feedback on how we did, this way we can always get betterThank you again *** for bringing this to our attention, have a good rest of your day

I was able to find two recently submitted reports from this account, but neither mentioned the issue described here Additionally, we have retested this error several times post-fix and not been able to duplicate it again since our repairs completed If this issue persists, please simply
open a ticket (even under a different topic) requesting a live chat, and we will adjust the chat so you can submit your data files via the chat itself, which may work better than trying to submit them all at once It's also possible the files are too large, but the pages that instruct you on collecting the files also have information on how to minimize the size - I would recommend trying that as well Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I understand that the id may be required to keep people safe. what my complaint is and clearly you did not understand is the ridiculous restrictions you place on acquiring that information. You only allow for a digital upload which lets be honest is subject to hacking as has been readily apparent from hundreds of fortune companies loosing millions of customers files to hackersI atleast want the hackers "when" not if a breach in security happens to have to work towards forging a fake id. When My frustration and complaint is that you do not allow for any other reasonable means to provide you a copy of said government issued id's to alleviate these concerns. " I.e. As I told you in my complaint and communications if you simply allow for a fax copy to be sent you can shred the copy once you confirm my identification" The second part to my complaint is, when some ones account is hacked. if that individual for example my sister has no forms of government idI suppose you just tell them sorry but your fked have a great day?! Not even my bank or *** *** loans service requires a fking photo id submitted to reset a password etc.. this is an asinine policy that needs to been re-addressed and at the very least more methods than a digital copy required to provide said information. You make no reasonable accommodations to anyone who either has no id forms or methods to provide it, or any way to really prove it is me sending you the copy of the drivers license vs joe smoe anyway. It is the same as if I read you out my driver license number. "like I would on even the fking dmv website not re-upload a copy of the license to them when resetting a password >;-( " you wouldn't be able to tell the number vs the picture anyway to confirm it was I providing it so what is the point. I digress regarding the policy stupidity. Point being, give me other options to give you what you want in a way that doesn't infringe upon my rights to privacy. Fax, Providing the number etc via the secure non recorded chats like you do for credit card info, what ever it may be give us and particularly myself options. I really would prefer not having to pursue legal action against something so freaking trivial as trying to fking give you what you want in a method that does not put my information to significant risk. Thank you for your time and consideration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This appears to be an issue of long running confusion on *** part and ours I was unable to locate an account under the provided email address, but I do think I have found the correct account under a similar email Hence, it's requesting repurchase because *** is logging in with a
slightly different user name, and the "ignoring" is happening because we are replying to the wrong account (so *** never sees our answers) If *** is unsure what e-mail the account is under, he can contact me directly via [email protected], with the subject ATTN: ***, and we can work on getting him back into the right account so it stops prompting him to rebuy the game

Hello again ***. I do wish we had a more precise time frame for when the *** will be backUnfortunately we have no good ETAAny time frame I give you now would be inaccurate and could change. In regards to limited release items like the *** we do not have any set schedule for restocking when they sell outFor you and the other people wanting to get the *** I do hope they come back sooner then later. Thank you for your feedback

World of Warcraft is an evolvingworld and we make continually make changes to the game. Our Development and Community teams arecurrently reviewing suggestions made by our players. If there are changes to Warlord of Draenor infuture patches, we will post that information on our website
and on our websiteand forums at: *** Thank you again for your feedbackand we hope that continue to share your thoughts with us.Cheating carriesserious consequences for our players, which means that Blizzard’s Game Masterstaff will investigate allegations of cheating thoroughly. Rest assured, we want World ofWarcraft to be a fun, fair and clean environment for all our players. Due to privacy concerns, we cannot divulgethe details of each investigation taken upon another customer’s account. However, we can confirm that Blizzard’s GameMaster staff has taken the appropriate actions in accordance with the World ofWarcraft Terms of Use (***). We ask that you continue to contact our GameMaster staff if you would like to report any exploitive behavior in World ofWarcraft

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
See a typical response from liars that can’t peove anything We have the proof that they do this a lot on google they if they can’t prove anything or harm was done they ban an account out of suspicion if there is proof they show it I would love for them to peovide proof he’ll they can even do a scan on my computer and see what they find I don’t nothing wrongI had nothing better to do over a few days so I played the game non stop for about hours and that’s when they stopped allowing me to playI’ll accept a suspension on the exception that they PROVIDE DOCUMENTSTION ON HOW ITS FAIR TO SUSPEND ME BUT THEY ALLOW AND SUPPORT THE USE KF HACKING IN PLAYER VS PLAYER AND WHY THEY DONT BAN PEOPLE ON STREAMS AND TWITCH IN THE TOO pvp leaderboards that admit to hackingSo ask them about the proof they have on people hacking to gain a leaderboard advantage and about how much money they make from the real hackers and why they don’t ban them but they will ban someone for playing non stopAll weekend that is handicapped and can’t do muchAs of right now there response to me basically said they have proof because there not showing itSame things in court if someone says I robbed a bank but can’t prove it then I get off the hook as there is no prof of me robbing a bank correct? So where’s there proof? It’s just a typical response that they use to try and cover there behinds saying they can’t provide such information because it may hurt them if released to public also a known tactic a company will use to make their lives easier because most people will not not argue it. Also even if some one does does violate their terms of service there terms clearly state first time offenders get a hour suspensionAnd hear they are not providing proof that they always doAs an example a family members account ***@yahoo.com that has been caught using a cheat device has been suspended for days on first offense here nowI’m on a first offense and they are not providing proof I done anything wrong and their terms of service clearly state it’s mutiple offenses that leads to monthsI mean if they really want to uphold this and pick on a disabled person I’ll glady speak with media and also make them aware of how there is proof there employee lts make racist comments and pick on disabled people and laugh about itI’ll also make it public about how the real reason why they don’t ban the real cheaters is because they make millions off of “pro gamers that admit to cheating to gain their ranks”.
Regards,
*** ***

Hello, We have reviewed this complaint and the responses that were sent to the customer about this quest in World of WarcraftUpon review of the customer’s tickets, all the information provided to the customer was accurateThe Customer Service representatives correctly explained that this is not
something that Customer Support can verify or fixSince we cannot verify that this achievement within World of Warcraft was completed correctly; we will not be able to assist and grant that creditIf the customer is concerned that this may be a bug, we would encourage them to submit a bug report so that our developers can investigate furtherMore information on submitting a bug report can be found here: https://u*** In regards to compensation, we will be not refunding any subscription time that was purchased and usedMore information about our Terms of Use and refund policies can be found here: http://us.blizzard.com/en-us/company/legal/wow_tou.html

An investigation into the allegations contained in the complaint of the customerhas revealed the Account was found to be employing a thirdparty program that modifies the actions in the game. When the account was logged into the gameserver, Blizzard’s system detected a third party program
that has beenprohibited for use in conjunction with World of Warcraft (the “Game”). The use of these programs harms the gameenvironment and gives the player unfair advantages over other players.According to the Battle.net End User License Agreement which all subscribers agree toupon registering an account to play World of Warcraft:Blizzard may revoke your license to use Battle.net and/orthe Games if you violate, or assist others in violating, the licenselimitations set forth belowYou agree that you will not, in whole or in partor under any circumstances, do the following:ii. Cheating: Create, use, offer, advertise, make available and/or distribute thefollowing or assist therein: Cheats; i.emethods, not expresslyauthorized by Blizzard, influencing and/or facilitating the gameplay, includingexploits of any in-game bugs, and thereby granting you and/or any other user anadvantage over other players not using such methods;2. Bots; i.eany code and/or software,not expressly authorized by Blizzard, that allows the automated control of aGame, Battle.net and/or any component or feature thereof, e.gthe automatedcontrol of a character in a Game;3. Hacks; i.eaccessing or modifyingthe software of a Game or Battle.net in an manner, not expressly authorized byBlizzard; and/or4. any code and/or software, notexpressly authorized by Blizzard, that can be used in connection with theBattle.net client, Battle.net, a Game and/or any component or feature thereofwhich changes and/or facilitates the gameplay; Even if this behavior is the result of a third party accessing theaccount instead of the registered user (for example, a friend, family member,or leveling service) then the account can still be held responsible for thepenalty because of the impact it had on the game environment. Asper the Battle.net End User License Agreement, “You are responsible formaintaining the confidentiality of the Login Information, and you will beresponsible for all uses of the Login Information, including purchases, whetheror not authorized by youIn the event you become aware of or reasonablysuspect any breach of security, including without limitation any loss, theft,or unauthorized disclosure of the Login Information, you must immediately notifyBlizzard by emailing ***.”For additional information on the Battle.net End User License Agreement pleasevisit: ***Due to use of the third party program, Blizzard suspended the account for sixmonths starting May 13, 2015. A notice of Account Suspension detailing the violation was sent to the customer’s registered email address on that day. Any disputes of this action or further information on exploitive activity, please visit the Account AdministrationOverview and contact page here: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would understand if this pre-purchase had already given me some benefit in the game, but as of the time of my initial complaint, the expansion pack Legion has not been released The actual date of the release is Aug 31, Most REAL businesses only require a 24-cancellation of services in order not to be charged I also refute the fact that they assert I know about this "time" constraint in the hundreds of pages of legalese posted in the game and on thier web sites Which as of even today, after spending hours, I cannot find this sales policy anywhere on their site through either looking on easily accessible web pages or there even more convoluted and hard to manage search engines that often gave search replies to games I have never even purchased as possible results I was looking for.A policy in either small fine print or not easily understandable by the consumer has been held, at least in the state of Illinois, to be non-executable
Regards,
*** ***

According to the notation on your account, you’ve spoken with *** *, one of our managersThe conversation was about how we respond to looting disputes in gameIn the ticket after the one listed in your Revdex.com Complaint, I see you were able to get a manager to contact you back at your convenience
I’ve taken the liberty of speaking with *** further about the conversation you two had. Based on the evidence supplied by him and your account’s notation, I believe this to be resolvedYour desired settlement stated you wanted to talk to one of our employees with a softer touchIt appears that your situation was resolved by the prior managerial contact. If this is not the case, please feel free to let us know what specific concerns remainI would love to address these for you

An investigation into the complaint of the customer has revealed that account were found to be using a third party program that modifies the actions in the game. When the accounts were logged into the game server, Blizzard’s system detected a third party program
that has been prohibited for use in conjunction with *** ** *** The use of these programs harms the game environment and gives the player unfair advantages over other playersWe do not reveal the specific findings in these investigationsThis is to protect our own detection methods so they cannot be circumvented.According to the *** End User License Agreement which all subscribers agree to upon registering an account to play *** ** ***:Blizzard may revoke your license to use *** and/or the Games if you violate, or assist others in violating, the license limitations set forth belowYou agree that you will not, in whole or in part or under any circumstances,do the following:ii. Cheating: Create, use, offer, advertise, make available and/ordistribute the following or assist therein:1. Cheats; i.emethods, not expressly authorized by Blizzard, influencing and/or facilitating the gameplay, including exploits of any in-game bugs, and thereby granting you and/or any other user an advantage over other players not using such methods;Bots; i.eany code and/or software, not expressly authorized by Blizzard, that allows the automated control of a Game, *** and/or any component or feature thereof, e.gthe automated control of a character in a Game;3. Hacks; i.eaccessing or modifying the software of a Game or *** in an manner, not expressly authorized by Blizzard; and/or4. any code and/or software, not expressly authorized by Blizzard, that can be used in connection with the *** client, ***, a Game and/or any component or feature thereof which changes and/or facilitates the gameplay;For additional information on the *** End User License Agreement please visit: http://us.blizzard.com/en-us/company/legal/eula.html

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, I have heard this argument from the GMs multiple times, the solutions offered is NOT what I paid for.My original purchase was fully refunded, that included any addons to the purchase that were revoked, when I purchased the product again I expected to receive everything I paid for as advertised.Instead I am given some draconian response with very little sense of customer support, instead it feels like im talking to someone who is completely unable to understand my problem with my purchase, and instead is there to simply bark some BS from a book of company policies, rather then actually help the customer with an issue with the product they paid for.Because of this I was unable to fully enjoy the pre-patch and am still unable to play with my friends on another server because I am being denied the product I paid for, I understand that there is a problem with your system flagging my account as "redeemed" but that redeemed feature was refunded and revoked from my account with no statement otherwise as to how it would be handled afterwards
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
And as I said, you are not doing enough to keep these people from posting the EXACT SAME SPAM OVER AND OVER AGAINYou are not blocking their messages, that appear over and over in EXACTLY the same format, including the private messages they whisper back with the screwy punctuationYou aren't doing enough to make it harder for themI don't accept that you're doing all you could be
Regards,
*** ***

As the player here noted themselves, the people they are reporting often use stolen or fake accounts While we take the reports that come in and use them to remove these accounts, but more spring up in their place We have placed in-game reporting and ignore options for players to avoid
and help us locate these accounts, and do our utmost to get rid of them, but it has not so far been possible to remove them entirely We recommend continuing to use the ignore and report options when these accounts are spotted so we can continue to remove them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I did not harass anyoneBlizzard have claimed things that are made up and some are crude and are both slanderous and a attack on my religion and some where was very anti-christain and hatefull

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
the vote to kick system only applied to people who left early in wrath of the Lich KingThe new penalties for anyone getting kicked only started recently and to say other wise is a lieWhen I enter a dungeon and the boss is already dead or glitched and not there; the group wanted to re-Q for another dungeon I could not because I entered the dungeon that was ether completed when I entered or the boss really did glitch and was not thereI got kicked because I could not re-Q with the group becaude I had a debuff of minutes till I could re-Qupon getting kicked I got a minute debuffThat is unreasonableI see blizzard has many more than Revdex.com complaints and has never settled not one so I expect nothing less hereMy only protection is to not playMade clear blizzardIn the matter of less than $Blizzard cant budgeI have no other choice but to boycott Blizzard Entertainment in all forms

On December 18, 2014, the customer wascontacted by a supervisor and was informed that we will not be able to providereimbursement for any bugs, errors in the game. Unfortunately, Blizzard cannot confirm the winner of the Highmaul Coliseum and as a result, we will not beable to grant any
in-game rewards. However,we will provide you with one (1) day of game time as compensation time for anyissues that may have occurred. If youwould like to file a bug report of your issue, you may visit our bug reportforums at: http://us.battle.net/wow/en/forum/1012660/Additionally, please note that we host an online support forum where customers can postfeedback regarding any software bugs, errors or general issues. Also check the World of Warcraft website (http://us.battle.net/wow/en/)for future announcements for any fixes or updates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not understand why I keep getting the same basic response to my rejectionI did not personally grant permission to anyone else to use my *** ** *** account besides my next of kinWhen I returned to the game this year it did not seem that any game playing occurredI feel this is unjust to lose the work put into acquiring my *** *** *** *** *** ***I would like to know who broke into my account, and what they did with my accountI would also like to know why I am blamed for someone else using my account without permissionI believe these are reasonable requests from a paying subscriber who should not have to worry about being blamed for something they did not do themselvesFinally, Blizzard authorized me to secure my account with extra features so there would not be any breach in the futureIt seems odd that this company would help one of their customers in this regard, and then turn around and take away that help by banning the customerThis seems illogical, and unwarranted.
Regards,
*** ***