Hi David,
Samantha hereI just got off the online chat with you before you sent thisWe already gave you your tracking info that shows early delivery with UPS tracking # ***
We just got your Revdex.com complaint where you said we are a scam because your order didn't
arrive on time, but you just spoke to us in an online chat before this dispute came through which leaves us straching our heads since we informed you that your package arrived early to you
If we were a scam, we would sell something cooler, like fake Rolex watches, not pieces of paper called postcards that cost $
You were very polite and when we gave you tracking you wished us a good weekendNow we see this Revdex.com post from you where you call us a scamCan you tell us what this is about because we are so confused to see this after we have provided help for you and an early delivery
Here is the chat
10:AM
10/20/
David: I need my postcards by Halloween to promote a partyThe order number is ***
10:AM
10/20/
Samantha ***: I see here that your order is arriving todayIt shipped out on the 16th and completed on 15thYou picked a day print which started on the 14th so your order finished day earlyHere is tracking*** UPS.com
10:AM
10/20/
David: OK thats all I neededThank you Samantha and have a wonderful day
10:AM
10/20/
Samantha ***: You as well David
10:AM
10/20/
David: left the chat
10:AM
10/20/
Samantha ***: left the chat
I do not see that you emailed us anything before the chat we just had with youWe do not have any emails from you but we gave you your info in the chat and then you submit this dispute right afterStrange!
You placed your order on the 13th at 6pm at night (our website states cut off time for print is 1pm which is also listed inside your account) so your order started the business day print speed you chose on Wednesday the 14th and it finished printing day early in only hours on Thursday the 15th
It then shipped out on Friday the 16th for a UPS business day delivery which you will see arrives to you today, Tuesday, October 20th which is very much on time and actually day early(everything is in business days)
Three day print + day ship which is what you selected as you can see from the attached screenshot of your order details
You can also log into your account for live trackingWe have been offering a live status tool for years now where you can login and see your package status and if you had logged in you could see the tracking which was posted on Friday and shows delivery for today
We even have a mobile version of our site where you can track it as wellYou just went straight to the Revdex.com for some reason after you spoke to us even after we gave you your tracking which clearly shows an early delivery
Here is your UPS tracking***
We know you are a new customer but to call our respectable service a scam when we offer tracking tools for your package within your account is a little extremeEspecially when we took care of you for early delivery
Take care(print.jpg)
I love ordering from BlockBuster printing it's fast, very clean lines, clear images etcOnly thing is I wish there was a person to speak to when ordering but it still ok because my orders look amazingRESPONSE: Hi Temmora, unfortunately we are unable to take orders by phone because the nature of the business is electronicWe need you to upload artwork to the site and of course you cannot do that by phone but we are always here to talk for anything other than ordering by phone
This client ordered from us over months ago and is only now trying to get a refundMany of our clients end up not using their prints and come back many months later, some half a year, and try to find any excuse to get a refund for their unused prints.
This client originally ordered
a greeting card which is composed of sides but requires filesShe sent us artwork that was not sized correctly for the product she needed printingThe files were half the size and not finalized in the design. Before printing, our designers examined the artwork and informed her of the issue with her artworkShe then asked us to properly help her setup the artwork which we didWe presented her with a digital proof of the laid out artwork so she can approve it or she had the option to tell us to make changesWe do not print anything without the customer first seeing what is being printedIt is standard practice in our industry to show a client the artworkNot showing a customer the artwork is like a waiter ordering food for the customer without asking what they wish to eatIt is not something that wohld ever happen.
This client approved the artwork as she said and when she got the product she said she wanted the one panel the opposite way yet she was the one who approved the artwork for printIf she had mentiomed she wished to have the rotation flipped we would have gladly done so but she approved the artwork for print and we only did what she requested.
When we asked her why she approved it she said, "Well I'm not a designer I did not know how it would print." So why would she have approved a rotation she clearly looked at? She is trying to blame us for her mistake is what this isWe are used to this stuffIt is rare but it happens.
We service thousands of happy clients per week and we address any issues we are ever to blame forIt is easier to reprint than to deal with these disputes but when we have done what the client has approved and requested and then we are blamed or blackmailed with negative feedback we do not tolerate thatEspecially when an order is over months old like this one.
If she did not like the rotation, why did she approve it? We do not print files our customers have not seenThat happening is the equivalent of a care salesman picking the color of your new car without telling youIt just does not happenThis client is looking to pull a fast one on us
Fantastic customer service and great quality productsThe cheapest business cards were almost the exact same quality as that of a premium online printer--at 1/10th the costThey shipped our order overnight at no additional chargeThanks Megan!
The final printed trifold brochures were perfect and very professional lookingThe cost was much less than half of what our in-house printer would have chargedWe will definitely use Blockbuster againThank you
Complaint:
I am rejecting this response because:
From: Linda *** [mailto:[email protected]] Sent: Thursday, June 09, 7:PMTo: Customer Relations
Cc: [email protected]; [email protected]; [email protected]: Revdex.com Complaint ID 11489029 To All Who Read,First I would like to say, much to my dissatisfaction, Blockbusterprint.com does not have any telephonic communication that it entertains with it's clients that are unable to come in person into their shop, however, this communication limitation of Blockbusterprint.com appears to be a blessing of vindication for me and my complaint against them We the public do not have to rely on he said she said, we have full documented disclosure of every word of the interaction between me and the very unprofessional, arrogant Blockbusterprint.com Account Executive Megan *** I feel very sad for MrGus ***s, the owner of Blockbusterprint.com, that he is allowing this individual to represent his company Mr***s, could not have built this business with the deplorable communication skills, and flagrant disregard and disdain for the small business owner that seeks services from Blockbusterpint.com as exemplified by Megan *** As will be seen in the complete and unedited communications between myself and this Megan *** character, something is very amiss To be clear, I am not a psychological or medical professional, but I ponder this from my lay person observations, it is likely that Megan *** has mental medical issues that are either undiagnosed and/or untreated and this is saddeningI pray for a healing Howbeit, Mr***s has unleashed this tragically disturbed individual on his valuable customers, yes even what may appear on the surface to be small business customers As Megan *** refers to as, "low end".In the complete transcript below, please notice some very interesting points1) I was provided a choice on Blockbusterprint.com to either submit my artwork for printing AS IS or to pay for A PROOFI selected AS IS 2) I was provided with shipping options, I selected expedited shipping You will see in Megan ***'s verbal tirade that she indicates that my artwork was substandard I clearly did not request her appraisal I clearly indicated AS IS.3) You will also see in the transcript that Megan *** said that I was sent an email advising me of this disparaged appraisal of my artwork, No email was ever received to the email account provided to BlockbusterPrint.com Neither did an email post in my spam or trash accounts, even after Megan *** stated the message would be resent But there never should have been an email sent anyway as the clear request was made to print AS IS Also please be aware that this claim that this unwarranted email was sent, came a week after the time I was to have received my expedited shipment of a completed print projectAt this point, my project was jeopardized because there were no card flyers to distribute 4) Please also note that I had no problem receiving the notice that Blockbusterprint.com had received my order and that they had accepted payment Also, no problem at all receiving the awful messages Megan *** vomits(What self respecting company or brand does that, or allows under any circumstances?) You will also see that when Megan *** responded to the initial Revdex.com complaint that I lodged she misrepresented the amount of money she wanted to charge me to fix my order that I had already indicated I wanted printed AS IS and shipped to me via expedited shipment The order was a small $order but Megan *** who had already delayed my order and jeopardized my project advised me that they could fix it for an additional $ She reported in her response to the Revdex.com that she quoted me $100.00, as if that lie would make the shakedown look any better and I guess she figured I would not present what really happened as I have below.Please also notice that she indicates that when I wrote to the clients she noted in her rant to me, that these notable and trusted companies "laughed" with her about my complaint I sent them the entire email exchange as well, which exposes Megan ***'s disparaging commentary I really don't think Walgreens, Arm and Hammer and Johns Hopkins University would jeopardize their brand by aligning themselves with such customer disparaging practices and I do plan to take this up with higher authorities in each of these companies to whom I wrote, because if indeed they do have on staff those who would betray their brand and express such disregard for their customers, surely they will want to staunch such a breach to their public reputation.5) Also notice in Megan ***'s deplorable epistle she says Blockbuster would "gladly" refund my money Until yesterday when I contacted my bank and requested a charge back I had received no refund Of course, I shall have one now.6) Note that in the final direct message to me from Megan ***, after I contacted the Blockbusterprint.com customers she claims are her "friends" she sends a note: "Go clean something, Maybe a toilet." It so happens that I do have higher education and I don't clean for a living, however I do employ many honorable people who clean toilets and other things and places that many feel too good to do, and I provide them with the opportunity to care for themselves, their families and lead productive lives in America, and I am so proud and humbled to be able to do so This, Megan ***, snubs her nose at and ridicules I am sure Blockbusterprint.com will have a number of self-absorbed, arrogant and entitled customers who may share this same sentiment, but I am suspecting there are far more customers that will find Megan *** and Blockbusterprint.com (should they rally their wagons around this pariah) to be reprehensible, and will seek out other companies to handle their print work.At this point, I want nothing from Blockbusterprint.com or their vicious and beastly Account Representative Megan ***But I do feel a need to share this horrific experience with the public I shall begin my publication efforts here on the Revdex.com website, next, social media and then the broadcast news mediaI see this type of business behavior as traitorous to the American Ideal I see this as my civic duty to report See Below (You will need to read bottom up to get the full and chronological report):You will also want to see the Revdex.com response to my complaint that Megan *** filed with the Revdex.com In it is where she claims that Walgreens, Arm and Hammer and Johns Hopkins University laughs with her about my complaint. Re: Arm & Hammer Brand Associated with Blockbuster Print Inappropriate Business Practices and CommunicationsFrom:BlockbusterPrint.com To:Linda *** Date:Tue, Jun 7, 11:amGo clean something! Maybe a toilet! www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, Jun 7, at 11:AM, Linda *** wrote:Dear Arm and Hammer (Church & Dwight Co.) Department:I want to advise you that Blockbuster Print is including your name as an endorsement of its bad business practices I am sure Arm and Hammer doesn't want to be associated with a company that directly flaunts the Arm and Hammer name in its unprofessional harangue on its customers as though Arm and Hammer supports suchThe Blockbuster Print CusSvcDepthas engaged in extremely inappropriate business practices and communications to include 1) not properly handling our expedited print order, 2) trying to coerce us to paying more to use their services after they made us miss our important deadline, 3) engaging in an inappropriate verbal attack when we asked for a refund, 4) after finally agreeing to provide a refund, never gave us the refund The email exchange is below: (Please read bottom up.)Respectfully,Linda ***Chores To Go***Sent from my iPhoneBegin forwarded message:From: Linda *** Date: June 8, at 8:14:PM CDTTo: [email protected]: Fwd: WHERE IS MY ORDER?!Sent from my iPhoneBegin forwarded message:From: "BlockbusterPrint.com" Date: May 31, at 6:41:PM CDTTo: Linda *** Subject: Re: WHERE IS MY ORDER?!WOW! Allow me to respond to your shocking statementswhat an incredible email you just fired off. We are not "shaking you down"Is this a joke? This is our line of work, we charge for our production time of designsThis is not a mafia movieWe offered you our help as a last and 3rd option but we first were chatting with you to help you export a better quality file which you did not care to discuss. It seems that you think we are is who do not know how to work filesWe work with over 4,customer orders per day, when there is an issue, trust the people who do this for a living when they tell you your artwork is low resolution. Allow me to repeat that the art you sent is low quality jpegsNobody on the planet can perfect your qualityIt has nothing to do with cheap vs expensive vs us vs othersThis is standard artwork issue for all print industryAnyone who told you that your files are good is only looking to take your moneyUnlike others, we actually care about our clientsThe problem with some customers sometimes is they are very certain about things they have no clue onWe try to help and because they don't know what to do, their replies are like yoursBlaming us because you did not check your email, blaming us because your files are bad, blaming us for the delay when we cared enough to not print bad work for you, yet some magician came about and said the files are greatOk, you will see what quality whoever will print this will give youOnly then will you understand what we were trying to help with. We find it shocking that you say we failed to inform youThere are many ways of communication in this worldBeing web based and needing to show you artwork, we use email in our line of work to show you issues or artwork proofingSomething we cannot do by phoneFailure is you checking your email. Instead of you being upset and writing emails that show that you have no idea what we are trying to help you with, it is easier to ask questions because were were helping you achieve a better fileWe asked questions to understand how your files were setup so we could help youinstead, you went off the diving board. Your pictures are compressed and as a company who specializes in quality, we have to inform youBut again we said we could print if you likedSome customers do not care for perfect quality but we have to give good products. We service over 4,orders per day and print for clients like The US Army, Lego Toys, Walgreens, Johns Hopkins University, Arm & Hammer and many more who understand the value we bringthey spend over $80,on large national projects, yet, Linda *** from from Frisco Texas who spent $has figured everything out. Linda, those who bark the loudest know the leastYou have proven that today with misinformation you listed and the blame you pointed during our help for you as professionals in our industryYou were your own worst enemy here todayWe were trying to help you and outlined your issues, what we could do to help you and also offered a helping hand as a last resort. Then againyou are printing postcards for cleaning services so, we understand and expect a reaction from someone in your line of workIf you were smarter and had any education to realize when people are helping you, you would not be cleaning peoples trash. Refund has been gladly issuedBless the person who deals with you nextPlease never shop with us againWe do not work with these types of low end clients who do not have a clue what they are talking about. Megan *** | Account Executive Team Member Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, May 31, at 6:PM, Linda *** wrote:Number I NEVER RECEIVED ANY NOTIFICATION FROM BLOCKBUSTERI have no idea how that fell thru the cracksThat you obviously have a policy that prohibits you from making a call as a back up measure so this kind of debacle doesn't occur I paid for expedited shipping for a reason I was giving this company the benefit of the doubt, holiday mail back upNEVER, never, never had I thought you hadn't started the job and was waiting for me to respond to a message you say you sent that I never got My BadI have another company that has been able to render a good product from my artwork, but they cost moreSo, cheap me, I thought I would try youNOW MY PROJECT IS IN JEOPARDY, all for a savings of about $bucks (including shipping)They did not adjust the files nor indicate a need to do so. Please refund my card with the payment I gave youI am going to take this money add the difference and hire the other company pay even more for overnight shipping and SAVE MY PROJECT and not lose the other money I invested in this High Jack as used in this context, your failure to properly notify me (if that even happened after all you had no problem emailing a receipt for my payment and I got it with no problem) has my back against the wall, and now you come with a $shake down to fix it.Surely, you have the highest integrityI am focused on saving my projectSorting through the details with you to relieve your itching heads is not something I really want to continue to deal with Here we go, I forgive youGod bless you your families, your business success.Now,Please just refund my money.Linda ***Sent from my iPhoneOn May 31, 2016, at 5:PM, BlockbusterPrint.com wrote:High jacked? What does that mean? What is ridiculous? Not debate? Debate what Linda? I am not understanding. Are you getting the information we are chatting to you about? Your files are low resolution print. If we print, it will be bad qualityIf you want good quality you need to send us new artworkIf you cannot do that either, we have designers who can help if you need them to as a last resort. We can refund you but your statements left us scratching our heads as to what they meantWe are watching out for you and if you look at your files you will see how bad quality they are but if you are happier printing these we can certainly print them for youJust expect them to be poor quality. Most customers appreciate this warning we provide so they do not wast their moneySo we are confused as to what your statements meant. Megan *** | Account Executive Team Member Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, May 31, at 5:PM, Linda *** wrote:Please just refund meThis is ridiculousIn many levelsI'll not debate it nor be high jacked.Thank you Linda ***Sent from my iPhoneOn May 31, 2016, at 4:PM, BlockbusterPrint.com wrote:Indeed we emailed you on that dayWe can resend the email if you like but we would not recommend printing thisDo you have the original source file where you designed it? If yes, save it as a pdf and that could help with your qualityIf you do not have the main design file in layers you would need to redesign something of good quality if you want a good productUsually when some customer artwork is low quality we can get away with printing slightly blurry but these are very low quality. Did you design these yourself? If yes, what software did you use? We can design for you as well for $if you need professional designers to help as a last resort. Let us know. Megan *** | Account Executive Team Member Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, May 31, at 4:PM, Linda *** wrote:I never received any correspondence from you And now I have an event, the faculty paid for, staff scheduled and no flyers to advertise itNow no lead time to assure attendanceThe artwork sent is all I have or know how to doWould you call me to arrange how to not be totally devastated by this debacle?! Linda ***Sent from my iPhoneOn May 31, 2016, at 3:PM, BlockbusterPrint.com wrote:Hi Linda, How are you? We emailed you on 5/at 3:06pm regarding the artwork you sent usWe did not hear back from you. The files you sent are very compressed and low qualityWe wrote in to ask you to send us better files or if you want we can print these low quality files. You declined a proof and you marked the files as "perfect print as-is" but we want to make you aware of this because they are not perfect and they will be unusableWe are glad we caught this for you because you would have certainly been upset at what came in the mail. Thank you for writing backWere you able to send better quality artwork?Megan *** | Account Executive Team Member Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, May 31, at 2:PM, Linda *** wrote:Order number: 63DBECB9F3-C9BI ordered expedited shipping AND my order STILL HAS NOT ARRIVED.Linda ***Sent from my iPhone
Sincerely,
Linda ***
I have been a long time customer but this experience was not as good as the othersI felt that my order took a lot longer than usual, but it could also be that I ordered a new product during the holidaysThe quality of my product is great!
Can't say enough good things about BlockbusterThey are easy to work with - user-friendly website, great customer service, and very reasonably priced for quality products and outstanding customer service
Highly recommend! I was a little nervous going with a company other than Vistaprint, but quality/service was so goodRESPONSE: Hi Michael! Leaving Vista is not a bad thing, going to them isThey print in a lower quality digital while charging more
I was in the market for printing several direct mail post cards for a clientI was looking to compete against some very large direct mail companies who offer very competitive pricing for clientsBlockbuster Print pricing got me the job! Thanks
I have used BlockBuster Print in the past, and had no issue I now have used them a second and third time, but when an error was made on there end, they are not willing to fix the issue The customer service individual that was suppose to help me only available thru chat I might add, was not helpful and just continued to tell me how wrong I was I asked for a phone number to speak with the company, and was told that it did not matter they all would tell me the same As a small business, we strive at satisfying our customers; I would only hope that this company would have done the same Will never use again
Thanks again! Blockbuster Print always delivers! Ordered postcards for our "Every Door Direct Mail" campaignHigh quality prints, always delivered on timeCouldn't be happier!
From start to finish overall we were very satisfied
Hi David,
Samantha hereI just got off the online chat with you before you sent thisWe already gave you your tracking info that shows early delivery with UPS tracking # ***
We just got your Revdex.com complaint where you said we are a scam because your order didn't
arrive on time, but you just spoke to us in an online chat before this dispute came through which leaves us straching our heads since we informed you that your package arrived early to you
If we were a scam, we would sell something cooler, like fake Rolex watches, not pieces of paper called postcards that cost $
You were very polite and when we gave you tracking you wished us a good weekendNow we see this Revdex.com post from you where you call us a scamCan you tell us what this is about because we are so confused to see this after we have provided help for you and an early delivery
Here is the chat
10:AM
10/20/
David: I need my postcards by Halloween to promote a partyThe order number is ***
10:AM
10/20/
Samantha ***: I see here that your order is arriving todayIt shipped out on the 16th and completed on 15thYou picked a day print which started on the 14th so your order finished day earlyHere is tracking*** UPS.com
10:AM
10/20/
David: OK thats all I neededThank you Samantha and have a wonderful day
10:AM
10/20/
Samantha ***: You as well David
10:AM
10/20/
David: left the chat
10:AM
10/20/
Samantha ***: left the chat
I do not see that you emailed us anything before the chat we just had with youWe do not have any emails from you but we gave you your info in the chat and then you submit this dispute right afterStrange!
You placed your order on the 13th at 6pm at night (our website states cut off time for print is 1pm which is also listed inside your account) so your order started the business day print speed you chose on Wednesday the 14th and it finished printing day early in only hours on Thursday the 15th
It then shipped out on Friday the 16th for a UPS business day delivery which you will see arrives to you today, Tuesday, October 20th which is very much on time and actually day early(everything is in business days)
Three day print + day ship which is what you selected as you can see from the attached screenshot of your order details
You can also log into your account for live trackingWe have been offering a live status tool for years now where you can login and see your package status and if you had logged in you could see the tracking which was posted on Friday and shows delivery for today
We even have a mobile version of our site where you can track it as wellYou just went straight to the Revdex.com for some reason after you spoke to us even after we gave you your tracking which clearly shows an early delivery
Here is your UPS tracking***
We know you are a new customer but to call our respectable service a scam when we offer tracking tools for your package within your account is a little extremeEspecially when we took care of you for early delivery
Take care(print.jpg)
I love ordering from BlockBuster printing it's fast, very clean lines, clear images etcOnly thing is I wish there was a person to speak to when ordering but it still ok because my orders look amazingRESPONSE: Hi Temmora, unfortunately we are unable to take orders by phone because the nature of the business is electronicWe need you to upload artwork to the site and of course you cannot do that by phone but we are always here to talk for anything other than ordering by phone
This client ordered from us over months ago and is only now trying to get a refundMany of our clients end up not using their prints and come back many months later, some half a year, and try to find any excuse to get a refund for their unused prints.
This client originally ordered
a greeting card which is composed of sides but requires filesShe sent us artwork that was not sized correctly for the product she needed printingThe files were half the size and not finalized in the design. Before printing, our designers examined the artwork and informed her of the issue with her artworkShe then asked us to properly help her setup the artwork which we didWe presented her with a digital proof of the laid out artwork so she can approve it or she had the option to tell us to make changesWe do not print anything without the customer first seeing what is being printedIt is standard practice in our industry to show a client the artworkNot showing a customer the artwork is like a waiter ordering food for the customer without asking what they wish to eatIt is not something that wohld ever happen.
This client approved the artwork as she said and when she got the product she said she wanted the one panel the opposite way yet she was the one who approved the artwork for printIf she had mentiomed she wished to have the rotation flipped we would have gladly done so but she approved the artwork for print and we only did what she requested.
When we asked her why she approved it she said, "Well I'm not a designer I did not know how it would print." So why would she have approved a rotation she clearly looked at? She is trying to blame us for her mistake is what this isWe are used to this stuffIt is rare but it happens.
We service thousands of happy clients per week and we address any issues we are ever to blame forIt is easier to reprint than to deal with these disputes but when we have done what the client has approved and requested and then we are blamed or blackmailed with negative feedback we do not tolerate thatEspecially when an order is over months old like this one.
If she did not like the rotation, why did she approve it? We do not print files our customers have not seenThat happening is the equivalent of a care salesman picking the color of your new car without telling youIt just does not happenThis client is looking to pull a fast one on us
Fantastic customer service and great quality productsThe cheapest business cards were almost the exact same quality as that of a premium online printer--at 1/10th the costThey shipped our order overnight at no additional chargeThanks Megan!
The final printed trifold brochures were perfect and very professional lookingThe cost was much less than half of what our in-house printer would have chargedWe will definitely use Blockbuster againThank you
Great as always
Complaint:
s who do not know how to work filesWe work with over 4,customer orders per day, when there is an issue, trust the people who do this for a living when they tell you your artwork is low resolution. Allow me to repeat that the art you sent is low quality jpegsNobody on the planet can perfect your qualityIt has nothing to do with cheap vs expensive vs us vs othersThis is standard artwork issue for all print industryAnyone who told you that your files are good is only looking to take your moneyUnlike others, we actually care about our clientsThe problem with some customers sometimes is they are very certain about things they have no clue onWe try to help and because they don't know what to do, their replies are like yoursBlaming us because you did not check your email, blaming us because your files are bad, blaming us for the delay when we cared enough to not print bad work for you, yet some magician came about and said the files are greatOk, you will see what quality whoever will print this will give youOnly then will you understand what we were trying to help with. We find it shocking that you say we failed to inform youThere are many ways of communication in this worldBeing web based and needing to show you artwork, we use email in our line of work to show you issues or artwork proofingSomething we cannot do by phoneFailure is you checking your email. Instead of you being upset and writing emails that show that you have no idea what we are trying to help you with, it is easier to ask questions because were were helping you achieve a better fileWe asked questions to understand how your files were setup so we could help youinstead, you went off the diving board. Your pictures are compressed and as a company who specializes in quality, we have to inform youBut again we said we could print if you likedSome customers do not care for perfect quality but we have to give good products. We service over 4,orders per day and print for clients like The US Army, Lego Toys, Walgreens, Johns Hopkins University, Arm & Hammer and many more who understand the value we bringthey spend over $80,on large national projects, yet, Linda *** from from Frisco Texas who spent $has figured everything out. Linda, those who bark the loudest know the leastYou have proven that today with misinformation you listed and the blame you pointed during our help for you as professionals in our industryYou were your own worst enemy here todayWe were trying to help you and outlined your issues, what we could do to help you and also offered a helping hand as a last resort. Then againyou are printing postcards for cleaning services so, we understand and expect a reaction from someone in your line of workIf you were smarter and had any education to realize when people are helping you, you would not be cleaning peoples trash. Refund has been gladly issuedBless the person who deals with you nextPlease never shop with us againWe do not work with these types of low end clients who do not have a clue what they are talking about. Megan *** | Account Executive Team Member Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, May 31, at 6:PM, Linda *** wrote:Number I NEVER RECEIVED ANY NOTIFICATION FROM BLOCKBUSTERI have no idea how that fell thru the cracksThat you obviously have a policy that prohibits you from making a call as a back up measure so this kind of debacle doesn't occur I paid for expedited shipping for a reason I was giving this company the benefit of the doubt, holiday mail back upNEVER, never, never had I thought you hadn't started the job and was waiting for me to respond to a message you say you sent that I never got My BadI have another company that has been able to render a good product from my artwork, but they cost moreSo, cheap me, I thought I would try youNOW MY PROJECT IS IN JEOPARDY, all for a savings of about $bucks (including shipping)They did not adjust the files nor indicate a need to do so. Please refund my card with the payment I gave youI am going to take this money add the difference and hire the other company pay even more for overnight shipping and SAVE MY PROJECT and not lose the other money I invested in this High Jack as used in this context, your failure to properly notify me (if that even happened after all you had no problem emailing a receipt for my payment and I got it with no problem) has my back against the wall, and now you come with a $shake down to fix it.Surely, you have the highest integrityI am focused on saving my projectSorting through the details with you to relieve your itching heads is not something I really want to continue to deal with Here we go, I forgive youGod bless you your families, your business success.Now,Please just refund my money.Linda ***Sent from my iPhoneOn May 31, 2016, at 5:PM, BlockbusterPrint.com wrote:High jacked? What does that mean? What is ridiculous? Not debate? Debate what Linda? I am not understanding. Are you getting the information we are chatting to you about? Your files are low resolution print. If we print, it will be bad qualityIf you want good quality you need to send us new artworkIf you cannot do that either, we have designers who can help if you need them to as a last resort. We can refund you but your statements left us scratching our heads as to what they meantWe are watching out for you and if you look at your files you will see how bad quality they are but if you are happier printing these we can certainly print them for youJust expect them to be poor quality. Most customers appreciate this warning we provide so they do not wast their moneySo we are confused as to what your statements meant. Megan *** | Account Executive Team Member Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, May 31, at 5:PM, Linda *** wrote:Please just refund meThis is ridiculousIn many levelsI'll not debate it nor be high jacked.Thank you Linda ***Sent from my iPhoneOn May 31, 2016, at 4:PM, BlockbusterPrint.com wrote:Indeed we emailed you on that dayWe can resend the email if you like but we would not recommend printing thisDo you have the original source file where you designed it? If yes, save it as a pdf and that could help with your qualityIf you do not have the main design file in layers you would need to redesign something of good quality if you want a good productUsually when some customer artwork is low quality we can get away with printing slightly blurry but these are very low quality. Did you design these yourself? If yes, what software did you use? We can design for you as well for $if you need professional designers to help as a last resort. Let us know. Megan *** | Account Executive Team Member Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, May 31, at 4:PM, Linda *** wrote:I never received any correspondence from you And now I have an event, the faculty paid for, staff scheduled and no flyers to advertise itNow no lead time to assure attendanceThe artwork sent is all I have or know how to doWould you call me to arrange how to not be totally devastated by this debacle?! Linda ***Sent from my iPhoneOn May 31, 2016, at 3:PM, BlockbusterPrint.com wrote:Hi Linda, How are you? We emailed you on 5/at 3:06pm regarding the artwork you sent usWe did not hear back from you. The files you sent are very compressed and low qualityWe wrote in to ask you to send us better files or if you want we can print these low quality files. You declined a proof and you marked the files as "perfect print as-is" but we want to make you aware of this because they are not perfect and they will be unusableWe are glad we caught this for you because you would have certainly been upset at what came in the mail. Thank you for writing backWere you able to send better quality artwork?Megan *** | Account Executive Team Member Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, May 31, at 2:PM, Linda *** wrote:Order number: 63DBECB9F3-C9BI ordered expedited shipping AND my order STILL HAS NOT ARRIVED.Linda ***Sent from my iPhone
I am rejecting this response because:
From: Linda *** [mailto:[email protected]] Sent: Thursday, June 09, 7:PMTo: Customer Relations
Cc: [email protected]; [email protected]; [email protected]: Revdex.com Complaint ID 11489029 To All Who Read,First I would like to say, much to my dissatisfaction, Blockbusterprint.com does not have any telephonic communication that it entertains with it's clients that are unable to come in person into their shop, however, this communication limitation of Blockbusterprint.com appears to be a blessing of vindication for me and my complaint against them We the public do not have to rely on he said she said, we have full documented disclosure of every word of the interaction between me and the very unprofessional, arrogant Blockbusterprint.com Account Executive Megan *** I feel very sad for MrGus ***s, the owner of Blockbusterprint.com, that he is allowing this individual to represent his company Mr***s, could not have built this business with the deplorable communication skills, and flagrant disregard and disdain for the small business owner that seeks services from Blockbusterpint.com as exemplified by Megan *** As will be seen in the complete and unedited communications between myself and this Megan *** character, something is very amiss To be clear, I am not a psychological or medical professional, but I ponder this from my lay person observations, it is likely that Megan *** has mental medical issues that are either undiagnosed and/or untreated and this is saddeningI pray for a healing Howbeit, Mr***s has unleashed this tragically disturbed individual on his valuable customers, yes even what may appear on the surface to be small business customers As Megan *** refers to as, "low end".In the complete transcript below, please notice some very interesting points1) I was provided a choice on Blockbusterprint.com to either submit my artwork for printing AS IS or to pay for A PROOFI selected AS IS 2) I was provided with shipping options, I selected expedited shipping You will see in Megan ***'s verbal tirade that she indicates that my artwork was substandard I clearly did not request her appraisal I clearly indicated AS IS.3) You will also see in the transcript that Megan *** said that I was sent an email advising me of this disparaged appraisal of my artwork, No email was ever received to the email account provided to BlockbusterPrint.com Neither did an email post in my spam or trash accounts, even after Megan *** stated the message would be resent But there never should have been an email sent anyway as the clear request was made to print AS IS Also please be aware that this claim that this unwarranted email was sent, came a week after the time I was to have received my expedited shipment of a completed print projectAt this point, my project was jeopardized because there were no card flyers to distribute 4) Please also note that I had no problem receiving the notice that Blockbusterprint.com had received my order and that they had accepted payment Also, no problem at all receiving the awful messages Megan *** vomits(What self respecting company or brand does that, or allows under any circumstances?) You will also see that when Megan *** responded to the initial Revdex.com complaint that I lodged she misrepresented the amount of money she wanted to charge me to fix my order that I had already indicated I wanted printed AS IS and shipped to me via expedited shipment The order was a small $order but Megan *** who had already delayed my order and jeopardized my project advised me that they could fix it for an additional $ She reported in her response to the Revdex.com that she quoted me $100.00, as if that lie would make the shakedown look any better and I guess she figured I would not present what really happened as I have below.Please also notice that she indicates that when I wrote to the clients she noted in her rant to me, that these notable and trusted companies "laughed" with her about my complaint I sent them the entire email exchange as well, which exposes Megan ***'s disparaging commentary I really don't think Walgreens, Arm and Hammer and Johns Hopkins University would jeopardize their brand by aligning themselves with such customer disparaging practices and I do plan to take this up with higher authorities in each of these companies to whom I wrote, because if indeed they do have on staff those who would betray their brand and express such disregard for their customers, surely they will want to staunch such a breach to their public reputation.5) Also notice in Megan ***'s deplorable epistle she says Blockbuster would "gladly" refund my money Until yesterday when I contacted my bank and requested a charge back I had received no refund Of course, I shall have one now.6) Note that in the final direct message to me from Megan ***, after I contacted the Blockbusterprint.com customers she claims are her "friends" she sends a note: "Go clean something, Maybe a toilet." It so happens that I do have higher education and I don't clean for a living, however I do employ many honorable people who clean toilets and other things and places that many feel too good to do, and I provide them with the opportunity to care for themselves, their families and lead productive lives in America, and I am so proud and humbled to be able to do so This, Megan ***, snubs her nose at and ridicules I am sure Blockbusterprint.com will have a number of self-absorbed, arrogant and entitled customers who may share this same sentiment, but I am suspecting there are far more customers that will find Megan *** and Blockbusterprint.com (should they rally their wagons around this pariah) to be reprehensible, and will seek out other companies to handle their print work.At this point, I want nothing from Blockbusterprint.com or their vicious and beastly Account Representative Megan ***But I do feel a need to share this horrific experience with the public I shall begin my publication efforts here on the Revdex.com website, next, social media and then the broadcast news mediaI see this type of business behavior as traitorous to the American Ideal I see this as my civic duty to report See Below (You will need to read bottom up to get the full and chronological report):You will also want to see the Revdex.com response to my complaint that Megan *** filed with the Revdex.com In it is where she claims that Walgreens, Arm and Hammer and Johns Hopkins University laughs with her about my complaint. Re: Arm & Hammer Brand Associated with Blockbuster Print Inappropriate Business Practices and CommunicationsFrom:BlockbusterPrint.com To:Linda *** Date:Tue, Jun 7, 11:amGo clean something! Maybe a toilet! www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: *** * *** ***Chicago, IL 60611 On Tue, Jun 7, at 11:AM, Linda *** wrote:Dear Arm and Hammer (Church & Dwight Co.) Department:I want to advise you that Blockbuster Print is including your name as an endorsement of its bad business practices I am sure Arm and Hammer doesn't want to be associated with a company that directly flaunts the Arm and Hammer name in its unprofessional harangue on its customers as though Arm and Hammer supports suchThe Blockbuster Print CusSvcDepthas engaged in extremely inappropriate business practices and communications to include 1) not properly handling our expedited print order, 2) trying to coerce us to paying more to use their services after they made us miss our important deadline, 3) engaging in an inappropriate verbal attack when we asked for a refund, 4) after finally agreeing to provide a refund, never gave us the refund The email exchange is below: (Please read bottom up.)Respectfully,Linda ***Chores To Go***Sent from my iPhoneBegin forwarded message:From: Linda *** Date: June 8, at 8:14:PM CDTTo: [email protected]: Fwd: WHERE IS MY ORDER?!Sent from my iPhoneBegin forwarded message:From: "BlockbusterPrint.com" Date: May 31, at 6:41:PM CDTTo: Linda *** Subject: Re: WHERE IS MY ORDER?!WOW! Allow me to respond to your shocking statementswhat an incredible email you just fired off. We are not "shaking you down"Is this a joke? This is our line of work, we charge for our production time of designsThis is not a mafia movieWe offered you our help as a last and 3rd option but we first were chatting with you to help you export a better quality file which you did not care to discuss. It seems that you think we are i
Sincerely,
Linda ***
I have been a long time customer but this experience was not as good as the othersI felt that my order took a lot longer than usual, but it could also be that I ordered a new product during the holidaysThe quality of my product is great!
Blockbuster Print is an exceptional experience for online printingI have been a happy customer for over years!
The most inexpensive, fastest service and easiest upload program online that I foundI will be back for more
Can't say enough good things about BlockbusterThey are easy to work with - user-friendly website, great customer service, and very reasonably priced for quality products and outstanding customer service
Highly recommend! I was a little nervous going with a company other than Vistaprint, but quality/service was so goodRESPONSE: Hi Michael! Leaving Vista is not a bad thing, going to them isThey print in a lower quality digital while charging more
I was in the market for printing several direct mail post cards for a clientI was looking to compete against some very large direct mail companies who offer very competitive pricing for clientsBlockbuster Print pricing got me the job! Thanks
Very happy with the quality of products orderedCustomer service is great to work with as well
Horrible Customer Service, No Communication
I have used BlockBuster Print in the past, and had no issue I now have used them a second and third time, but when an error was made on there end, they are not willing to fix the issue The customer service individual that was suppose to help me only available thru chat I might add, was not helpful and just continued to tell me how wrong I was I asked for a phone number to speak with the company, and was told that it did not matter they all would tell me the same As a small business, we strive at satisfying our customers; I would only hope that this company would have done the same Will never use again
Thanks again! Blockbuster Print always delivers! Ordered postcards for our "Every Door Direct Mail" campaignHigh quality prints, always delivered on timeCouldn't be happier!
Thanks for the quick turnaround! Always great
Great Company, I plan on ordering at least 50K of X Post Cards in Looking forward to incentives that will keep me as a loyal customer :