Very easy to use - just upload your file and select what options you wantThe brochures I ordered are very high quality, and they arrived quickly! I'm a repeat customer for a reason!
Quality printing and related services at a very affordable priceAs a nonprofit we need to keep our costs to hold local fundraisers downUsing BlockbusterPrint helps us do that! And, the turn-around time is fast
Blockbuster Print's chat representative was very rude, and unprofessional She insisted the issue was me, and not the product the 100% satisfaction guarantee is bogus which she confirmed This company takes no responsibilityI think they sub out all of their work to someone else It's not even a corporation, it's a sole proprietor I was promised a refund, and still waiting I have emailed to follow up, and the same rude response as with the chat
We ordered brochures and business cards on our first order which turned out just perfect and days ahead of scheduleWe went back for our *** postcards which was a larger order and that too was perfectThey caught some issues in our artwork which saved us from printing a bad product so we are thankful for thatGreat group of folks here, we shall return for a 3rd round of printsThanks guys, keep up the good work
The website didn't update with the status of my order correctly, but customer service was fast and helpfulOrder arrived quickly and is great quality for an affordable price!
Initial Business Response /* (1000, 5, 2015/07/20) */
Hi ***, good afternoon to you
So sorry to hear you are having issues with your order and contact with ***She excitingly is on maternity leave this week so we truly apologize for thatI see her last email to you was just
before the weekend(a few days ago) We have assigned *** *** as your new rep
I see here that you sent in artwork for your gold foil business cards that is not up to print specifications or proper quality for maskingI also see that *** has gone back and forth with you in over emails helping and advising you to adjust the artwork so we may print a better set and you were increasingly upset because of a spec required in the print industry*** was only helping you in a proper file setup for what would work in your best interest so you did not get a bad set of cards
The reason your order has not arrived is due to the artworkWe are unable to print what you sent for a full foil canvasGold foiling must be 50% of the card and you have 100% black mask layer for foil
Also, you had very thin fonts in some areas which *** advised would not turn out wellMinimum font size recommended is a 12pt for a proper foil application
Because we are a print company and not a design firm we are unable to design the artwork for youWe only print but do advise on how to better your artwork to achieve the best foil print application
As for your comments about our businessWe have an A+ rating and service thousands of clients all over the country for over a decade and some of them are *** & *** *** *** *** *** *** *** US *** *** *** *** *** *** and many who write thousands of positive reviews on our site as you can too
We welcome all positive and the few negativeWe understand that out of the thousands we service per day we too may fall short of always being the bestIf a company were to scam people as you mention, I assume they would sell fake diamond watches, not business cards for $Please do not let the inability for us to print the artwork you designed on gold foil to have anything to do with our perfect name in the industry and all over the countryIf you want us to print what you sent we can but it will turn out poorWe are only watching out for you and I do not see that you sent new files in
We are also on the 2nd floor of our *** *** *** office building in Chicago as OnAirr Productions (our parent company who owns BlockbusterPrint) which is a secured entrance so I am not sure how your friend would have arrived to the conclusion
It's not a big issue, it is just that your files are not suitable for print and if you need us to complete the order we need print suitable artwork
Thousands of other customers have received their packages since the time you ordered but without proper artwork we are unable to print anything unfortunately
No need for you to spend time on the phone with your bank about your charge, we have already refunded in full before the weekend due to "inability to service"You will see the refund applied in just 2-business days or so
Please do contact us back if you need anything else
This was our 4th time using BlockbusterPrint and the quality is very consistent and super high quality and shipping was hoursDefinitely recommend to everyone
We really appreciated your attention to detail! Our images had to low of resolution and would have printed horriblyBut instead of printing them, Jennifer reached out to us, so we could change them and we couldn't be happier with the end result!
Complaint:
I am rejecting this response because:
This is certainly not blackmailThis is a customer requesting a refund for a job that was not completed in a satisfactory mannerThe website said 100% satisfaction guarantee and I was not offered a reprint at the timeI can’t imagine that the print design team members and “quality assurance” team mentioned on your website thought that I wanted the inside of my thank you cards printed upside down
The proof that I approved looked correct and no one from the printing company ever mentioned the inside should be “flipped” in order to print correctly
I’m requesting a 100% refund
Sincerely,
Stephanie ***
Highly recommended. Outstanding customer service. I didn't realize the file I sent didn't have my image correctly placed within the bleed lines. MY mistake was caught & corrected BEFORE it was printed. How many printers would have done that? Happy!!
I love these business cardsThe 16pt thick cards are superior to any card I have ever seen!
Beautiful work as usual!
Very easy to use - just upload your file and select what options you wantThe brochures I ordered are very high quality, and they arrived quickly! I'm a repeat customer for a reason!
Quality printing and related services at a very affordable priceAs a nonprofit we need to keep our costs to hold local fundraisers downUsing BlockbusterPrint helps us do that! And, the turn-around time is fast
Blockbuster Print's chat representative was very rude, and unprofessional She insisted the issue was me, and not the product the 100% satisfaction guarantee is bogus which she confirmed This company takes no responsibilityI think they sub out all of their work to someone else It's not even a corporation, it's a sole proprietor I was promised a refund, and still waiting I have emailed to follow up, and the same rude response as with the chat
We ordered brochures and business cards on our first order which turned out just perfect and days ahead of scheduleWe went back for our *** postcards which was a larger order and that too was perfectThey caught some issues in our artwork which saved us from printing a bad product so we are thankful for thatGreat group of folks here, we shall return for a 3rd round of printsThanks guys, keep up the good work
Amazing quality EDDM postcardsGreat price and fast delivery! Thanks again!
The website didn't update with the status of my order correctly, but customer service was fast and helpfulOrder arrived quickly and is great quality for an affordable price!
Came in on time and looks greatSupport staff was helpful and promptPrice very reasonableCouldn't ask for more
Initial Business Response /* (1000, 5, 2015/07/20) */
Hi ***, good afternoon to you
So sorry to hear you are having issues with your order and contact with ***She excitingly is on maternity leave this week so we truly apologize for thatI see her last email to you was just
before the weekend(a few days ago) We have assigned *** *** as your new rep
I see here that you sent in artwork for your gold foil business cards that is not up to print specifications or proper quality for maskingI also see that *** has gone back and forth with you in over emails helping and advising you to adjust the artwork so we may print a better set and you were increasingly upset because of a spec required in the print industry*** was only helping you in a proper file setup for what would work in your best interest so you did not get a bad set of cards
The reason your order has not arrived is due to the artworkWe are unable to print what you sent for a full foil canvasGold foiling must be 50% of the card and you have 100% black mask layer for foil
Also, you had very thin fonts in some areas which *** advised would not turn out wellMinimum font size recommended is a 12pt for a proper foil application
Because we are a print company and not a design firm we are unable to design the artwork for youWe only print but do advise on how to better your artwork to achieve the best foil print application
As for your comments about our businessWe have an A+ rating and service thousands of clients all over the country for over a decade and some of them are *** & *** *** *** *** *** *** *** US *** *** *** *** *** *** and many who write thousands of positive reviews on our site as you can too
We welcome all positive and the few negativeWe understand that out of the thousands we service per day we too may fall short of always being the bestIf a company were to scam people as you mention, I assume they would sell fake diamond watches, not business cards for $Please do not let the inability for us to print the artwork you designed on gold foil to have anything to do with our perfect name in the industry and all over the countryIf you want us to print what you sent we can but it will turn out poorWe are only watching out for you and I do not see that you sent new files in
We are also on the 2nd floor of our *** *** *** office building in Chicago as OnAirr Productions (our parent company who owns BlockbusterPrint) which is a secured entrance so I am not sure how your friend would have arrived to the conclusion
It's not a big issue, it is just that your files are not suitable for print and if you need us to complete the order we need print suitable artwork
Thousands of other customers have received their packages since the time you ordered but without proper artwork we are unable to print anything unfortunately
No need for you to spend time on the phone with your bank about your charge, we have already refunded in full before the weekend due to "inability to service"You will see the refund applied in just 2-business days or so
Please do contact us back if you need anything else
Great service, fast shipping
This was our 4th time using BlockbusterPrint and the quality is very consistent and super high quality and shipping was hoursDefinitely recommend to everyone
We really appreciated your attention to detail! Our images had to low of resolution and would have printed horriblyBut instead of printing them, Jennifer reached out to us, so we could change them and we couldn't be happier with the end result!
Complaint:
I am rejecting this response because:
This is certainly not blackmailThis is a customer requesting a refund for a job that was not completed in a satisfactory mannerThe website said 100% satisfaction guarantee and I was not offered a reprint at the timeI can’t imagine that the print design team members and “quality assurance” team mentioned on your website thought that I wanted the inside of my thank you cards printed upside down
The proof that I approved looked correct and no one from the printing company ever mentioned the inside should be “flipped” in order to print correctly
I’m requesting a 100% refund
Sincerely,
Stephanie ***
Very happy with our product and experienceWould highly recommend Blockbuster Print to anyone in need of print materials
Great company to work withWe have been ordering for a long time now for our *** *** store
Great job as usual! Excellent quality, fast speedWill definitely use again in the future!
Very happy with the 5xpostcardsBy far the best rates around and great serviceI will order from again and again
Highly recommended. Outstanding customer service. I didn't realize the file I sent didn't have my image correctly placed within the bleed lines. MY mistake was caught & corrected BEFORE it was printed. How many printers would have done that? Happy!!
Customer Service was EXCELLENT!!!!!!