BloomsToday

I ordered flowers for my daughter to give to my mom for mother’s day. I wanted them delivered 5/9/2019. I checked in with my daughter when she got home from school to see if they had arrived. It was well after 6pm and still no delivery. I got a call later and was told that the flowers could not be delivered because they were booked. You should not offer delivery for a holiday if you can’t fulfill the order. I also used a groupon and asked if it would be returned, she said yes. I just went to order flowers for my daughters graduation and it says the code is invalid. She left a message on my phone that said she refunded the money. She never asked if I wanted to pick another date or anything. The lady was kind and did feel bad. BUT you should not offer to deliver for a holiday if you can’t.

I placed an order and what my daughter recieved wasn't the pictured product. The vase was not even close to the same. There was not the same amount of sunflowers only 4. Picture showed a lot more. And they threw in some other purple flower. Not even in the picture. Very dissatisfied.

I placed my order on 4/17 for and additional charge express delivery on 4/20 as an Easter centerpiece for my sister who I couldn't be with. I called 2 times on the 20th as it had not been delivered by noon. The first time I called, I was told they were trying to reach out to the recipient (The recipients phone number was never provided, Blooms Today doesn't give the option to add) and they were calling a random phone number plucked from the phone book. Why would they not call me? I was assured the extra money I paid for express delivery was refunded. It was not. They assured me it would still be delivered however. I waited until almost closing time to call back (3 hours later) as it till had not been delivered. Again I was told "I assure, it will be delivered today (4/20) and my express delivery would be refunded." Neither happened so here it is on Easter, no flowers delivered and I call and was told they can be delivered tomorrow...and Easter dinner centerpiece the day after Easter. NEVER again will I use Blooms Today. They Lie. They do not provide any type of tracking number so the only outlet is to call a general CS phone number. NEVER again! They did say I could still use the *** voucher...and go through this again?....for shame, I'm out that money too.

Ordered flowers from Blooms Today on April 4, 2019 for my daughter's birthday and was so upset when I saw what they delivered to her. The flowers and vase were separate in a FedEx box. She was supposed to put it all together. This was NOT mentioned when I ordered the flowers or in the order confirmation which had a picture of a beautiful flower arrangement in a vase. I wish I could post a picture here.

My daugher used this company to send me flowers for my birthday and a very stressful year. She wanted to cheer me up and since flowers are my absolute favorite she ordered from Bloomstoday.com. What a mistake!! First of all they used a florist that was over 30 minutes away. THey were HORRIBLE!! When she asked for a picture of them, she was very upset as she wanted them to be full and happy.. instead they were scant and sad. No bow.. TWO roses and they were dying. The florist left them on the steps in the cold wind! We had a high wind warning that day!
Anyway, she called Bloomstoday and they were very nice, refunded her money, and said they would use a closer florist and take that one off of their list of florists to use. Well.. 2 days later I recieved an even sadder vase of flowers from the SAME florist!!! It was obvious they didn't care and did not want to make the customer happy. Probably aggravated about having to drive that far, but then they should NOT be on the list for my zip code when there are PLENTY of florists in my area that are members of FTD and Teleflora. I'm guessing the CSR on the phone told my daughter what she wanted to hear and just reordered them. Same note, same sad flowers.

For the last 3 years the company Blooms flt rewards has been taking 9.99 out of my account with out my consent. I have never applied for there rewards program. I bought flowers for my mother on mothers day 3 years ago and have been charged this month $9.99 for being a member. When talking to the company they stated that I have been a member for 3 years and have not charged me a membership fee until today.

Left on porch. Exposed to elements was ruined by time my wife found them. Doorbell not rang. Nothing. My wife got soaked knocked over flowers

I placed and order on monday 2/11 for flowers to be delivered to my wife for Valentine's day (2/14/19). The delivery never arrived and attempts to contact business customer service have been met with no response.

This was an online purchase. I purchased two flower arrangements and they over charged me.

This company offered to deliver flowers the next day before the wake of my cousin. They didn't arrive and there may have never been a delivery at all, but they charge $75 for the service of flowers being delivered promptly to a wake and funeral. They didn't provide any confirmation of delivery and didn't have any way for me to contact the florist office directly to verify confirmation. I believe the flowers, if delivered at all, were late so missed this important event. This was important for me to accomplish for my 94 year old father as he was not able to go to the funeral, which was 3 hours away. My father was the last living family member of this generation, on the paternal side. His absence from participation in any way (without the sympathy flowers) was a significant loss.

Would not recommend. I placed 4 orders to be delivered the following day. 1 was delivered. 1 notified me it would be delivered the following day, so I contacted the company via email explaining the recepient works in a hospital (ICU) and I wasn’t comfortable with them leaving them at her apartment door for 14 hours. The customer service lady who called me back was rude, unhelpful, did not offer anything for their mistake, and overall made me wish I’d used another company altogether. Those flowers finally got delivered somewhere 3 days late. The third order, to my grandmother, was also 3 days late, but I was not notified until they were already 2 days late. I’m fairly certain the 4th order never made it. I emailed my concerns several times and my frustrations, asked to speak to a manager/supervisor, and made it clear that I’m not always available by phone, but am by email, because I was at the hospital getting treatments. Another customer service rep called anyway. However, she was understanding of why I was frustrated, admitted they were in the wrong, and said she was going to escalate it to their supervisor who I have still not heard from although I made requests days ago. I did get one email about getting 20% off my next order, but it’d have to be placed by phone only not online. That doesn’t really work for me again because of my treatments and the life I’m living right now, and because of the inconvenience of having to look online, pick out the flowers I wanted to send and then call the company explain that they’d then need to search the emails for where they said I’d get 20% off and then order it rather than just giving me a code—not that 20% off would’ve made up for anything and they only offered it after I made a comment about not even trying to give me an incentive to trust or want to use them again. The one picture of the flowers one of the girls received was actually slightly embarrassing that they would use a company that sent those out to someone. So, all that being said (and so much more that could be), not only do I not recommend Simply Blooms right now, I also let them know I’d likely be in touch with the Revdex.com about how things were handled so that maybe this wouldn’t happen to someone else. I’d like to think they would feel pretty badly if I died before the flowers made it to their destination 3 days after the fact and that is unfortunately where we are right now

be delivered the following day. 1 was delivered. 1 notified me it would be delivered the following day, so I contacted the company via email explaining the recepient works in a hospital (ICU) and I wasn’t comfortable with them leaving them at her apartment door for 14 hours. The customer service lady who called me back was rude, unhelpful, did not offer anything for their mistake, and overall made me wish I’d used another company altogether. Those flowers finally got delivered somewhere 3 days late. The third order, to my grandmother, was also 3 days late, but I was not notified until they were already 2 days late. I’m fairly certain the 4th order never made it. I emailed my concerns several times and my frustrations, asked to speak to a manager/supervisor, and made it clear that I’m not always available by phone, but am by email, because I was at the hospital getting treatments. Another customer service rep called anyway. However, she was understanding of why I was frustrated, admitted they were in the wrong, and said she was going to escalate it to their supervisor who I have still not heard from although I made requests days ago. I did get one email about getting 20% off my next order, but it’d have to be placed by phone only not online. That doesn’t really work for me again because of my treatments and the life I’m living right now, and because of the inconvenience of having to look online, pick out the flowers I wanted to send and then call the company explain that they’d then need to search the emails for where they said I’d get 20% off and then order it rather than just giving me a code—not that 20% off would’ve made up for anything and they only offered it after I made a comment about not even trying to give me an incentive to trust or want to use them again. The one picture of the flowers one of the girls received was actually slightly embarrassing that they would use a company that sent those out to someone. So, all that being said (and so much more that could be), not only do I not recommend Simply Blooms right now, I also let them know I’d likely be in touch with the Revdex.com about how things were handled so that maybe this wouldn’t happen to someone else. I’d like to think they would feel pretty badly if I died before the flowers made it to their destination 3 days after the fact and that is unfortunately where we are right now.

Fraudultent ordered placed on my credit card to Blooms Today. They wouldn't refund or tell me where the flowers were shipped. Operator told me to call my credit card company and have a nice day. One star because I couldn't give 0. Google BloomsToday scam and look at all the reviews of fraudulent orders. They have to know what's going on with this credit card fraud all being directed toward their business. Complicity?

The plant was at the funeral home the next day. It looked healthy with several blooms.

We were honoring our Uncle who was a proud veteran of World War II. We were disappointed when our arrangement did not contain the American Flag, which was very important.

Placed an order for flower delivery to be sent to a friend whose daughter died 3yrs ago on 4th of July, so it was imperative to have the flowers received by her on 7/3/2018. Blooms today called me at 3:15p.m. on the day of the expected delivery (7/3/2018) stating that local florists would be closing early due to the 4th of July holiday and they could not make the delivery. This is unacceptable and very unprofessional. It was only until after I placed this order that I read horrible reviews online about the company and given this issue I am not having, I would have to say those negative reviews are true. Blooms today is awful, the fact that they called me so late to state there was a problem with delivery seems to be common practice and totally unacceptable. So awful!!!

Do not you this service. I bought a coupon from Groupon to get 40dlls off from Blooms today. I placed an order for some flowers to be delivered and when the flowers were finally delivered they looks like someone dropped them and picked half of them up and put them in a vase. They did not look like the picture that was online. I then called and complaint and she said they would refund my money and would I like to place a new order. I said yes and please have it delivered by Monday 7/02 and too make sure it was exactly like the picture. She assured me that they would use a different florist. Well today is 7/3 and the flowers never came . When I called blooms today they couldn't even find the order but they sure did deduct me for the additional 25dlls. I am now waiting for both refunds..

Do not use this company!! I purchased a Groupon to use for ordering flowers for a funeral. First off, the flowers couldn't be delivered until 2 days after the funeral was over... Ironic for a company called "blooms today". So since I had already paid for the Groupon I ordered flowers as a surprise for my aunt. A week went by after the "delivery date" and I called to see if they were delivered. They were not. So they said they'd refund me the original amount and take a discounted asking from my account for the new order and it would be delivered next day. The next day they were not delivered, which was a Friday. On Monday I received an email saying they be delivered "tomorrow". Tuesday they were not delivered and I received another email saying they'd be delivered "tomorrow" again. I called to cancel and they said they'd refund... I've yet to receive any refund. This is absolutely the worst experience with a company I've ever had!!!

On 6/7/18 @ approximately 10130am; I placed an order for a Floral Bouquet and paid extra for a "Same Day Delivery w/a guarantee of delivery by 5pm local time. I called the company around 2pm to check on the order as it had not yet been delivered, I was advised by a CSR that the delivery was guaranteed to the business by 5PM, which I was okay with.

At 4 pm, I received a call from one of the rudest CSR's I have ever spoken with in my life - she advised me that the flowers would NOT be delivered on 6/7/18 @ 5 pm and advised they could deliver by today, 6/8/18 by 5 pm. I advised that this was NOT acceptable and was a HUGE inconvenience for me as I needed the flowers to be delivered by the requested day as the recipient would only be working until noon on 6/8/18. I inquired about compensation and was advised they could cancel the order or refund the monies I paid for same day. I explained that this ONCE again was NOT acceptable as they called me 1 hr prior to the guarantee time to advise there will be NO delivery and all they can offer me is a $5 refund or the option to cancel, I inquired if I can get more compensation and guaranteed delivery by noon on 6/8/18. I was advised I could get a $7.50 refund and guaranteed delivery by noon on the aforementioned date. I was advised that would be fine.

I called Bloom's today to discuss my issue with a manager about 445 pm, was advised a manager would call me in 15-30 minutes to discuss.
.....NO CALL was received AS PROMISED.

Around 735 pm, I received an email that the flowers were delivered - the business closed at 5 pm - WHOM WERE THEY DELIVERED TO?????

I called back to Bloom's today and spoke with a manager and explained my situation, she advised the flowers HAD NOT been delivered and she didn't understand why I received the email. I further explained my discernment with this company and requested a refund of the funds. She agreed to refund the $15 dollars that I paid to the company (this was paid to Bloom's Today in addition to a *** I purchased) and that the order would be delivered using a different florist on TODAY JUNE 8TH BY NOON and she gave her word.

Fast Foward to today June 8th; I called Bloom's today at 11:57 am - to check the status....I was advised that the refund had NOT been processed and that the delivery would be made today by 5 pm!!!!!!!!!!!!! This is NOT what was discussed and guaranteed to me for the FOURTH time now!

I am utterly disappointed in this company! I have been railroaded and lied to!

I would like someone from the executive offices to contact me ASAP.

I purchased a *** for $20 toward flowers on bloomstoday.com for mother’s Day flowers . Once on the merchant website I was guided to pick my bouquet and then proceed to checkout where I had to enter my credit card and *** voucher to get the $20 credit . However once I hit submit the company charged my card the full amount and then stated the bouquet had already been advertised at the discounted price so the *** wasn’t applied . I was never made aware of this and couldn’t afford to spend the $48 but had to proceed because the company would have tied up my money for a refund beyond Mother’s day preventing me from purchasing elsewhere . The company says they gaurentee satisfaction or full refund provided but I never got any response regarding this after I let them know the deceptive technique they used costed me a total of $68 instead of the advertised $20 off wth the *** that was worthless . I need a full refund from them of $48.