Blue Cross and Blue Shield of Massachusetts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Unfortunately, Mrs [redacted] is correct, there was a large list of issues after installationHowever, there are three items from the original list that have yet to be fixed over the four months since installationIt saddens me that Champion Windows would rather go after the integrity of my character than give an honest apology and fix the damage they causedI will accept Champion's response when they fix the damage they caused to my walls during installationAfter the damage has been fixed to my full satisfaction, I will then decide if further action is necessaryI ask that Revdex.com posts my complaint to the public so the public can be exposed to the type of customer service Champion now providesI'm sure Champion had good customer service in the past given their A+ rating but that has clearly changedChampion has not responded in a timely fashion to my Revdex.com messages, they have had more than ample time ( Revdex.com complain date of July 18th ) to reach out to me & had multiple attempts to fix the damage they caused during installation before my Revdex.com complaint but have yet to fix I have asked Champion to fix the damage they caused since the day of installation, so I hope that Champion fixes their internal communication issues, as I'm not sure how I could be any clearer ] Regards, [redacted]

As discussed at Mr [redacted] ' our Division Manager reviewed his concerns internally with the Installation Department A follow up visit has been scheduled to address all of Mr [redacted] ' concerns at his home on 8/17/ Champion does not discount projects in lieu of addressing complaints Once all of Mr [redacted] ' concerns are addressed during the scheduled visit, our Division Manager will follow up with Mr [redacted] ' personally

AAll the issues should have been resolved upon the first visit, or no issues in the first place, also is it not proticol to follow up with your supposed valued customers to see if the issue they had were resolved? Rather it took you until the 11th of this month to contact me and see if my issues were resolved which they are not, fence is still broken in one soot, back window remains uncocked, gutter gaurds thay were removed still not replaced, two holes still exist, no comoensation for the yard and or the trash and cig butts and nails I had to pick up

We spoke with Mr [redacted] again on 3/3/ Mr [redacted] has informed us that he no longer wants the window that we remade for him He has requested that we replace a window in his garage in lieu of the Timberbond window We are unable to replace the garage window at no cost, but did discuss options with Mr***Mr [redacted] stated that he would consider that and is to follow back up with us the week of 3/7/

Soffit work is under the vinyl siding product category As indicated on Ms [redacted] 's contract which is a siding product contract Champion is required by law to follow EPA guidelines for testing and following lead safe work practices when doing this type of work Ms [redacted] signed a lead addendum indicating she was aware of the charge if the work tested positive; which it did The lead safe work charges apply as indicated and we are unable to refund those charges Respectfully,Karen M***National Customer Service ManagerChampion Windows

RevDex.com: this business doesn't pay my wife's3 bills this year. Now I'm due my... $150 and they won't pay I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below No action was taken by BCBS to address my concernI cannot just randomly give my provider $This issue will not be solved until they waive the $required for them to cover 80% of the cost of a new wigThis stipulation is clearly aimed to prevent people like me from receiving all the benefits of our medical insuranceIt's ridiculousThis issue will not be solved until BCBS waives the $requirement Regards, [redacted]

Although our position remains that we have made every effort to work with Mr [redacted] regarding his concerns and that Mr [redacted] has made it clear in conversations with multiple people at Champion that he was unwilling to allow Champion out to inspect any additional concerns and has merely been looking for a discount, or refund, we will contact Mr [redacted] again to schedule a time to inspect his concerns Our Division Manager is contacting Mr [redacted] personally to schedule a time to inspect any concerns he has and will create an additional punch list to the one already created and completed We find it unfortunate that Mr [redacted] feels he has not received what he contracted for, but the contract has been fulfilled, any service or installation concerns will continue to be addressed per his warranty, and our position remains that we will not be refunding or discounting the project [redacted] National Customer Service Manager Champion Window Mfgand Supply Co, LLCk [redacted] @GetChampion.com###-###-####

I have not been receiving a proper response regarding my checkI get a call back with no newsRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

We understand and appreciate Mr***'s frustration for the delay and miscommunication handling his service Our service department manager has reached out to Mr [redacted] and discussed his concerns as well as scheduled a time to complete the remaining concerns At Champion we are committed to a providing our customers the highest level of customer satisfaction and will continue to work with Mr [redacted] to ensure his concerns have been addressed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

To whom it may concern,For privacy reasons, we responded directly to our member regarding this complaint A response letter was mailed to our member on 05/23/2017.Regards,Member Appeals and Grievances Program

To whom it may concern,For privacy reasons, we have responded directly to our member regarding her complaint A written response was mailed to her.Regards,Member Appeals & Grievances Program

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

To whom it may concern,For privacy reasons, we have responded directly to our member regarding this complaint Regards,Member Appeals & Grievances programBlue Cross Blue Shield of Massachusetts

Mr*** in fact did not purchase the handle from Champion The Division Manager has since communicated with Mr*** and asked him to return the handle to Champion at which time Mr*** responded he would not return the handle because the handle was already installed Mr***'s complaint was that he wanted Champion to install a handle (that he did not purchase) on a non-Champion door At this time we have written communication from Mr*** stating that the handle has already been installed

It will be addressed

To whom it may concern,Our written response to Ms*** was mailed to her on the same day of her rebuttal. She would not have had our response to her complaint at that time but she should be in receipt of our response at this time.Regards,Member Grievance Program

To whom it may concern:We have received the rebuttal from our member. Although we understand that she does not agree with our response, we have responded to the initial complaint and have no further information to provide.Regards,Member Appeals & Grievances Program

HI ***,I've received a letter and gift certificates from Champion on FridayThank you for all your assistance.Have a good week,