Blue Cross and Blue Shield of Massachusetts

We understand and find it unfortunate that Mr. [redacted] does not feel he received the level of customer service we strive for at Champion.  While we certainly want and work hard everyday to satisfy our customers we understand it is not always possible.  We have fulfilled the terms of the...

contract and stand behind our product, installation, and warranty.  Mr. [redacted] acknowledges himself the quality of the product and the lifetime warranty he received along with that product.  As indicated to Mr. [redacted], if he is unhappy with the product or believes there is any existing service work that needs to be repaired we are more than ready, willing, and able to come out and address any of those service concerns.  However, Mr. [redacted] has refused to have us back out and inspect any service concerns he is stating exist.   Instead Mr. [redacted] is expecting a discount off his contract purchase.  Unfortunately this is not something we do - our warranty is clear and the reason for the warranty is if there are any product or install concerns whatsoever, we will come out at the customer request.  We do not go back and discount contracts in lieu of following the warranty.  Mr. [redacted] assertion that he has attempted to reach a mutual resolution is false, his only resolution requested is a discount off his contract price.  It is our hope that the Revdex.com closes this complaint as the contract has been fulfilled, the consumer has the product contracted for (and acknowledges the quality of that product), and Champion has made a good faith effort to address any product or installation concerns Mr. [redacted] has per his warranty in addition to offering a dinner out on Champion in a customer service gesture - both of which Mr. [redacted] has refused.Respectfully,[redacted]National Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,[redacted]

. 
I have been asking to have multiple bills from medical...

providers paid by Blue Cross. The only response I can get for several months now is to be told they are going to review the claims. I was told the review had been expedited in November. I have a bill for $960 from Oct 1, 2015 due Dec 15 2015 that needs to be paid. It has been two and a half months and nothing except a promise to review has happened. My request was for the claims to be paid. Not another letter saying they will review them.

We have received a copy of the above response and appreciate the opportunity to respond.  As Mr. [redacted] states, during his initial sales meeting with our sales manager Camille S[redacted], Mr. [redacted] and Mr. S[redacted] discussed one of our finance options, that included a 0% rate; however, Mr. [redacted] did not...

choose that option and did ask for a longer term plan.  That plan was at a 9.99% interest and was discussed at that time which would have been the difference between Mr. [redacted] choosing the initial plan and his request for a different longer term plan.  The plan Mr. [redacted] signed up for, plan number 1209 was the longer term plan with the 9.99% interest.  I have attached a copy of the payment plan Mr. [redacted] authorized.  We respectfully ask the Revdex.com to close this complaint as the complaint Mr. [redacted] signed up for is the one he received.

We received the notice that the consumer does not find our response satisfactory.  However, it appears our customer is agreeable to mediation as is Champion.   We look forward to hearing from the Revdex.com further in regards to mediation.

To whom it may concern:For privacy reasons, we have responded directly to our member in writing regarding this complaint.  They will receive a letter in the mail within the next couple of days.Regards,Member Grievance Program

We apologize for Mr. [redacted]' frustration and unfortunately we were unaware of his outstanding concerns until notified via this complaint.  Our manager has been out to visit with Mr. [redacted] on 7/19/17 to address his concerns personally and review any outstanding issues.  We are committed to completing all concerns as discussed with Mr. [redacted] during that visit and our manager is committed to remaining personally involved until all have been completed.

To whom it may concern,An outreach call has been made to our provider, [redacted], to discuss her concerns.  A voicemail was left with a direct line for her to call back and an email has been sent to her as well.  Regards,Blue Cross Blue Shield of Massachusetts

We will need to setup an appointment for one our managers to go out with a condensation packet to review with the customerSometimes is extreme cold after a new install the house is still adjusting.  Mark GeorgeDivision Manager Cincinnati and ColumbusOffice: 513-580-5950Cell: 937-344-5301

We are sorry to hear of Ms. [redacted]'s concerns that her warranty items are not being addressed.  At Champion we are very committed to standing behind our warranty and providing our customers the highest level of service.  As Ms. [redacted] states in her complaint we were aware of the concerns...

and needed to schedule an available time.  At this time, both our Installation Manager and Division Manager has been in touch with Ms. [redacted], reviewed a list of all service items to be addressed, and scheduled a time to complete all items.

We offered to send out a manager and review the condensation packet and measure the humidity . He has already had 2 visits from us and was given the packet. Condensation and what we share about it can be looked up on the internet. IF the customer will not allow a manager to come out and measure the humidity there is nothing else we can do at this point

We are happy to send a manager to measure his humidity and address any issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted].     They had a year to fix and several attempts were made by the company and still was leaking so I got someone else and its fixed so leave a black mark on their record

.  BlueCross BlueShield of Massachusetts has failed to submit payment to...

[redacted] in Sydney for my hospital expenses incurred in April 2015. BCBS has also ignored our many emails and phone calls. The service department that handles the calls are repeatedly not connecting me to supervisors or mangers. I strongly believe that BCBS is avoiding to pay this hospital bill, it has been 8 months and I still do not have any answers. There is NO transparency at all, I cannot connect with upper management. 
Regards,

To whom it may concern,For privacy reasons, we have responded directly to our member in writing.  They will receive a response in the mail shortly.Regards,Member Grievance Program

To Whom It May Concern,We have received a copy of this complaint and appreciate the opportunity to respond.  Mr. [redacted] is a prior employee of Champion and while we find it unfortunate that he has chosen this method to air his grievances and concerns, the service he is requesting was never...

contracted for nor an agreed upon service.  There is no contractual obligation, written or otherwise, for Champion to provide the service that Mr. [redacted] is now demanding and we respectfully ask that the Revdex.com close the complaint.  Mr. [redacted] is requesting that Champion install a handle - that he did not purchase from Champion - on a door that is not a Champion door. Sincerely,[redacted]National Customer Care Manager

I did discuss this with our Cincinnati Division Manager.  The contract addendum changing the total contract amount and reducing it by $204 is correct.  However, there was also an additional lead acknowledgment that Ms. [redacted] signed since her home was built prior to 1978 and we are...

required by law to test for lead.  The lead acknowledgement that Ms. [redacted] signed states that if we determine the job is lead positive at the time of measure then the required fees of $125 apply.  This is separate from the contract total since we do not know if the $125 applies until after we do a final measure to determine if the house is lead positive.  Ms. [redacted]'s home did test positive for lead so we followed lead safe practices and the additional $125 applied.  So we deducted the $125 from the credit of $204 and that is why Ms. [redacted] was sent a check in the amount of $79.   I have attached a copy of the signed lead acknowledgement.

I have not been receiving a proper response regarding my check. I get a call back with no newsRevdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

To whom it may concern,For privacy reasons, we have responded directly to our member regarding this complaint.  They will receive a written response in the mail.Regards,Member Grievance ProgramBlue Cross Blue Shield of Massachusetts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The lead acknowledgement does not apply to me because I did not get the red vinyl siding.  I only got the soffit work done. The lead safe work practice fees was only for vinyl  siding. Please look at the Lead Acknowlegement agreement. Vinyl siding is the only one checked. I should receive my full refund of $204.00
Regards,
[redacted]