Blue Cross and Blue Shield of Massachusetts

To whom it may concern,For privacy reasons, we have responded directly to our member regarding this complaint. They should receive a written response in the mail this week.Regards,Member Appeal & Grievance Program

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. They did nothing to address the issue and have stated that their unfair policies remain in placeThis is unacceptableI am still barred from using my insurance for purchasing a wig because I don't have a spare $just lying aroundI am literally barred from using my insurance for paying for a prosthesis because I don't have the moneyThat's ethically unsound and ridiculous
Regards,
*** ***

For privacy reasons, we have responded directly to our member regarding this complaint. Ms*** will receive a written response in the mail within the next couple of days. Regards,Member Appeals and Grievance Program

To whom it may concern,Today was the first notification that we received of this complaint by our member. We did not receive an email from the Revdex.com on either 4/27/or 5/8/to notify us that a complaint was awaiting our response as is customary. We will review this complaint
by Ms*** now that we are aware of it and we will respond direcly to her in writing within the next days. Regards,Member Grievance ProgramBlue Cross Blue Shield of Massachusetts

Good morning,Champion Windows have finally completed fixing the damage they caused to my walls during window installation over months agoMike H*** from Champion will be coming out one more time to replace a window lock that was broken.I do hope Champion will now offer some kind of friendly gesture now that the problems they caused are fixed.Hopefully my last question for Revdex.com is what comments will be made for the public to see? I do want the public to know of my experience.Thank you for your help.*** ***

We find it unfortunate Mr*** does not find our response and offer to have insurance inspect his claims satisfactory With regards to Mr*** assertion that he believes he was promised a lifetime lifetime warranty, no where is he provided that information and the warranty that accompanied his project is indeed a lifetime transferrable warranty It is lifetime for as long as he resides in the home where the product is installed and is transferrable to a new homeowner for one year That is the warranty we offer and we do not offer any other warranty We have made every effort to address Mr***'s concerns with the damage by turning this over to insurance and Mr*** has received everything that was contracted for It is apparent that Mr*** is looking for a price reduction He has not paid his bill at this time although all the work has been completed We respectfully ask the Revdex.com to close this complaint as we have made every good faith effort to address the customers concerns

I will accept this response but this does not cover the overall issues I had stated, nor the damage to my lawn and my fence

To whom it may concern,For privacy reasons, we have responded directly to our member regarding this complaintA written response has been mailed to them.Regards,Member Appeals and Grievances Program

To whom it may concern,Although Mr*** is not a Blue Cross Blue Shield of Massachusetts member, for privacy reasons we have responded directly to him regarding his concerns and to further assist him in resolving his issue.Regards,Member Grievance Program

We have received a copy of the above complaint and appreciate the opportunity to respond Unfortunately there were delays in receiving Mr***' shutters; however, they have been received at this time and our installation department is scheduled to install them at Mr***' residence
tomorrow June 29th Our installation manager will be visiting Mr***' home as well to review his concerns and address any open issues personally

Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I asked that my claims get readjusted, that BCBS stop lying, and that they get rid of their lottery systemAll that has happened were my claims getting readjustedThey had no response as to why I was lied to on a number of occasionsAnd their reasoning for the lottery system is that they have a system limitation, which is a lie because I've had to update my account for reasons related to secondary insurances in the past and the effect was immediateI did not have to wait 6+ months, nor go to this kind of extremeIt wasn't until I made this complaint that BCBS finally started reprocessing my claims, like they should have from the start when they were notified.
Regards,
*** ***

We have received a copy of the complaint registered by Mr*** and appreciate the opportunity to respond We do understand Mr***'s frustration that there was a delay in completing his installation with the pet door We worked hard to keep in constant communication with Mr
*** and at this time have comple*** his project and all open issues have been addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issue with the warranty as previously stated is that I was promised and signed a contract for a lifetime lifetime warranty So for as long as I own the home and as long as the next owner would own the homeThat is not what the company is standing by and losing another lifetime of warranty is a huge issue.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The warranty states that "NO CHARGE will be made for glass seal failure The reason for the service call was that their was fog in the window which is glass seal failure, therefore no charge should have been madeAlso, the Champion Window company did in fact definitely mislead us, so their comment that we were not misled is FALSE We are 100% sure that this was the case One's word ought to be as valid as written words, but sadly in today's world this is not true In a small town they would quickly go out of business
Regards,
*** ***

Revdex.com:I have reviewed the response submitted by the business and have determined
that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have not received any reply from BCMA. Any suggestions on how to proceed from here would be appreciatedThanks for your help
Regards,
*** ***

To whom it may concern:For privacy reasons we have responded directly to our member regarding this complaint. Regards,Member Grievance ProgramBCBSMA

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting this response because the business has failed to follow through with what they claimed they wouldI have waited five days since receiving this email and have yet to hear a word from the company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Yes we did receive a call from the company to schedule the installation but I did not tell them it would be this weekIn fact, when I spoke with the service manager in December/January, I told him we would not be scheduling this work during inclement weather, due to the fact that this is the reason the first installation went so poorlyThis company is making up their own decisions and responses without coordination with meThey are apparently not acknowledging that I stated to the service manager that we will not be scheduling this work during inclement weather, and are just treating this as a standard installation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It is my hope that Revdex.com keeps this complaint open until Champion provides an appropriate resolutionMrs*** neglected to mention she left our email correspondences with "As discussed, I am happy to review the pictures you mentioned with regards to the completed installation and will follow up with you upon receipt of those". I sent the promised pictures the same day (7/14/15) and have yet to receive a response from Mrs***For your reference I have included her email and my response to her: Mr***,
I appreciate you taking the time to discuss your concerns with me
again today I want you to know that while our position remains that
the contract has been fulfilled, I appreciate and understand your
frustrations that the project did not go as smoothly
as either of us would have liked While we may not agree on the
requested credit, I want you to know that your satisfaction is important
to us As discussed, I am happy to review the pictures you mentioned
with regards to the completed installation and
will follow up with you upon receipt of those It continues to be our
goal to address any existing product or install concerns you may have to
leave you with a product and installation that you can enjoy for years
to come
Respectfully,
Karen M***
National Customer Service Manager
Champion Window Mfgand Supply Co, LLC
k***@GetChampion.com
###-###-####Ms***,
I remain uncertain how the contract can be “fulfilled” given
the issues I have shared with you and other Champion representatives. The contract has not been fulfilled given the
poor initial installation and the damage that was caused during installationThe installation was not completed in a “workmanlike
manner according to standard practices” as stated in our contractI’ve
provided documentation via pictures of the initial installation on a prior
email and attached pictures of current wall conditions in this email
Our contract price was for Champion windows, Champion
installation, and Champion customer serviceOf the three, we only received the
actual windowsThat is why we are
asking for a partial refundWe went into the contract with expectations being established
with the sales representative and unfortunately those expectations were not met. We are very dissatisfied with the level of
customer service and quality of installation we have received and I don’t feel
like I have any option other than to give Champion negative reviews on Revdex.com,
*** ***, and other popular consumer protection sitesI will do my best to
make sure my friends, family, colleagues, and *** friends do not make the
same mistake we did in choosing Champion windowsI do not want any of my loved
ones to deal with the headaches we had to deal with our window installation
from Champion
Sincerely, Attachments***, *** Jul 14to me I'm uncertain on why Mrs*** is claiming I "refused to have us back out and inspect any service concerns" ? Also, is sending an email with promises "good faith effort" as she claims in her response to my complaint? I have asked for the damage Champion created during the installation to be fixed from the start so I'm uncertain how Mrs*** can accuse me of having only one resolution. I would like to remind Mrs*** that I'm requesting a partial refund and not a discountThe difference is I have NOT received the work (installation) in the workman manner as promised in our contract but have paid in full. Champion has already provided a discount to my contract in the terms of reducing the quality of work and customer service promised (which, I did not ask for). Please see the attached pictures for damage that still remainsYes, I want the damage fixed and this will bring us to the point that we should have been initiallyThen we can come to a compromise on an amount of refund we should be provided. Please note: I have many pictures of the initial install that I can provideYes, Champion came back to fix some of the terrible installation errors they make, but never fixed all the damage. I want to make sure I'm clear for Mrs***As she has cited my acknowledgment of the quality of the windows multiple times, the purchased price is not only the material (windows) but also the installation and serviceYes, the windows seem to be of good quality and I would hope they stand by their lifetime warranty since that was one of the deciding factors of my purchase.I hope this gives you a better understanding of why I have to reject the response provided by Champion. For your reference, details of the offer I reviewed appear below
Regards,
*** ***