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Bluestem Brands Reviews (284)

CONFIDENTIAL COMMUNICATION face="Arial">April 28, Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountThe account Ms [redacted] is referring to does not reflect that she is the account-holderIn the interest of customer confidentiality, we will send a response directly to the customerThank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/jm

Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ CONFIDENTIAL COMMUNICATION July 24, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Flex Credit Account Our investigation confirms that Mr [redacted] applied for a Fingerhut Flex account as financing for SGSamsung 40" 720p LED TV on June 9thWe processed that order on the 9th , processing the first payment as outlined in the terms and conditions and agreed to by the customerWe received and email from the customer requesting that we cancel the order as he stated that he was not aware that he was actually purchasing the TV, but instead just applying for the accountOn June 10th, the order was cancelled prior to any payment transactionOn June 16th we received a second order from Mr***, this time for an RCA 50" 1080p LED TV via the Fingerhut Flex websiteThe order was processed on June 18th, according to procedures and the next steps communicated to the customer via the website at the time of order Electronic Payment Authorization As a convenient method to make your down payment to Fingerhut ("Fingerhut"), and your Installment Loan Agreement payments due to WebBank ("WebBank"), under the Fingerhut FLEX Contract ("Contract"), you hereby authorize and direct Fingerhut and WebBank, respectively, to automatically withdraw funds from the bank ("Bank") account that you provided at the time that you entered into the Contract, in the amounts and according to such schedule necessary to remit the "Payment Amounts" described below to satisfy your payment obligations as they become due under the ContractYou authorize Bank to pay the Payment Amounts to Fingerhut and WebBank as specified in the ContractThis payment instruction will remain in effect, and electronic payments will continue, until the earlier of (a) when all amounts due under the Contract have been paid, or (b) if you revoke this authorization for electronic payment, then the date such revocation becomes effective You understand that if you revoke you authorization for automatic payments from your account, it may take several days for Fingerhut, WebBank and Bank to implement the change, and that authorized withdrawals from the Bank may occur prior to cancellation of the automatic bank deduction payment serviceYou also understand that if you revoke your authorization for automatic payments but fail to make payments through another method approved under the Contract, you could default in your Contract payment obligationsTo opt out, call us at 1(844)656-or write to Fingerhut FLEX, Ridgewood Rd, StCloud, MN The "Payment Amount" will be $ per payment dateHowever, the final scheduled payment amount may be reduced to the amount required to pay your Contract in fullIf there is any change in a payment amount, we will notify you at least days prior to the payment date All payments amounts that you make shall be applied by Fingerhut and WEBBANK first to earliest amounts due (or past due), unless otherwise required by applicable law By clicking "Yes, I agree to these conditions" you are signing this Electronic Payment Authorization with your digital signatureThis has the same force and effect as if you signed your name manually on a paper copy of this documentYou acknowledge that you have received a completed copy of this Electronic Payment Authorization and agree to all of its terms The first payment of $was processed on the 18th per the payment plan agreed to by the customerOn the 22nd of June, Mr [redacted] sent an email to the Fingerhut Flex Contact Center stating the "he did not authorize any transactions I told you to cancel this order completely we were just interested in seeing what the payment would be I am pursing this with Revdex.com as well as with credit union fraud." This email was sent as a reply from the cancel request dated June 9th (the 1st order)The Fingerhut Flex Customer Solutions Agent apologized and explained that we never received a cancel request for the second order, placed on June 16th, only for the order placed on June 9thThe Agent agreed to process the cancellation and to refund the initial payment made on the accountThe Agent advised the customer that there is a 10-day hold on ACH returns due to clearing times with the banks and that the refund would appear in his account within a couple days after the refund is processed After the 10-day hold, the refund was processed on June 29th Attached, please find the email communication welcoming the customer the program, the email confirming the payment schedule, the email confirming the account closure per Mr***'s request and the email confirming the refund had been processed Mr***'s money has been refunded and both of his accounts have been closed as per his requestsWe apologize for any inconvenience, but appreciate his understanding our position in this matter Thank you for allowing us to explain Sincerely, Fingerhut Flex Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/04/23) */ CONFIDENTIAL COMMUNICATION April 23, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms***, I am writing in response to the inquiry that we received from your office regarding [redacted] Our records indicate that an order was placed via our website on April 18, for the Western Digital 2TB My Passport Slim Hard Drive and the WD Passport Ultra 500GB Portable Hard Drive Our records also indicate that when the order was placed via our website, a Trailer Number was not enteredBefore a customer submits an order, they are to verify that the order address is correct before submitting the order The Federal Express Tracking results indicate that the Western Digital 2TB My Passport Slim Hard Drive was delivered on Tuesday, April 22, at 1:PMIf Mr [redacted] has not received this order, he should contact Customer Service at [redacted] Monday - Friday, 8:AM - 8:PM Central Time for assistance Mr [redacted] 's account is updated with the correct address On April 22, 2014, our Specialists emailed the vendor with Mr [redacted] 's Trailer Number for the WD My Passport Ultra 500GB Portable Hard DriveBecause this item is shipped directly from our vendor, we are not able to overnight the item as he requestsMr [redacted] should allow time to receive this item from the vendor I apologize for any inconvenience or confusion this may have caused Thank you for this opportunity to explain Sincerely, [redacted] Executive Care Team VF/tas Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive the first unit on the 22nd of April but only because I was outside and saw the federak ex truck and falged him dowen to receive my packageThe drive did not have the correct address as stated in my complant and the message first received was thet the package could not be delived as incorect address and then I did see the truck and flaged down the driver as he was exiting my park and did receive package as he was about to leave the park I live inON my second package I still have no tracking number and again will be same problem if the trailer number is not placed on tyhe shipping labelOn the first part of the answer I did try to correct the address and called with in a few hours to correct the addres problem but the infomation never was sent to the vendor that shipped my package till after it was shippedFirst package was received but not due to the help of the Fingerhut company, [redacted]

Initial Business Response / [redacted] (1000, 7, 2014/11/07) */ CONFIDENTIAL COMMUNICATION November 6, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding the laptop purchased on his WebBank/Fingerhut Advantage Credit Account I apologize for the difficulties and confusion that Mr [redacted] has experienced in this processOur return policy indicates that "Computers, camcorders, digital cameras, electronic game systems, air conditioners, Holiday decorations, heaters and generators must be returned within the 30-day home trial period." Computers must be returned within the 30-day home trial period On August 15, 2014, we received the return of the Toshiba Satellite 15.6" 4GB Windows LaptopOn July 29, our customer service representative correctly advised Mr [redacted] that he would need to go through the manufacturer for the warranty proceduresHe called us again on July 30, and the laptop return was erroneously incorrectly authorized by our agent at that time, despite the prior notes on the account As we did authorized the return for Mr [redacted] , I have issued credit to the account for the order in the amount of $509.93, $in late fees, $in interest charges, and $in Safeline FeesThe remaining balance on the account is $ Additionally, I have had our reporting to the major credit bureaus updated so that it will reflect that the account was not reported delinquent during this timeframePlease advise Mr [redacted] that this may take up to days to be reflected on his credit reports Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/jw

CONFIDENTIAL COMMUNICATION New Roman" size="3"> June 15, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut FreshStart Account Mr [redacted] states he did not receive a statement for the months of November and December He asserts even though over the past few months we have received payments in excess of $130.00, accordingly we are still charging over $on this purchase, which he feels is not possibleMr [redacted] states that he was told the late fees that were incurred due to the oversite would be forgivenHe is concerned that his account also doesn’t reflect any available creditMr [redacted] states he is making his payments every month, but still receiving letters and phone calls stating we have not received paymentsMr [redacted] has stated that the late fees may have caused the minimum amounts to increase Mr [redacted] has a Fingerhut FreshStart account issued by WebBank FreshStart is designed to assist potential customers that do not qualify for a revolving WebBank/Fingerhut Credit Account This program is a closed-end installment loan in which the customer makes a purchase that is within their assigned credit limit Once the customer pays off the loan in installment payments she or he may qualify for a revolving credit accountA $down payment is required when the order is placed Mr***’s account indicates he placed an order on November 14, for a Farberware 15-PcNonstick Dishwasher Safe Cookware Set and a Bella Diamonds Programmable Coffeemaker via the webPer the terms of the FreshStart credit program, a customer’s order will not ship or be billed until a $down payment has been successfully applied towards the orderRecords indicate Mr [redacted] made his required $down payment at the time the order was placed Our records indicate the Truth in Lending Agreement was originally mailed to Mr***’s address on file on November 18, and Mr***’s first statement was sent on November 24, with a minimum payment of $due by December 20, Due to no payment being received, a late fee was assessed to the account per the terms and conditions Mr [redacted] agreed to at the time he opened the accountOur policy is as follows: A late fee will be charged to an account if the minimum monthly payment is not received on the due date indicated on the customer’s statementThe late fee will be up to $and will show on the customer’s last statementDepending on the total fees charged during the program, the customer may receive an additional “balloon” statement at the end of the program, charging them for interest and any late fees As a courtesy, we have credited Mr***’s late fee of $We would not be able to credit any additional late fees, as our records show that statements were sent to Mr***’s address on file each monthIt is the responsibility of our customer to ensure we have the correct contact information on their account Please understand, Mr [redacted] does not need a physical statement in order to pay his bill, he can call our customer service to obtain the payment amount or to make the payment by phone, which is due on his account on the 20th of every monthMr [redacted] may also sign up for e-statements to be delivered to his email address To do this please sign in to the account, located in the top center of the web page at www.fingerhut.com Click on “My Account” at the top center of the webpageThen click on “Statements” in the left hand column of the “My Account” page Half way down the page you will see the “Statement Delivery” section Follow the instructions in the box to select the preferred statement delivery method Records indicate Mr [redacted] did set up a scheduled payment plan on January 10, for $each month, however, this was not enough to cover the past due amount on his account, therefore, Mr***’s account incurred late fees While our records show that we have received payments on the 9th of each month beginning in February, the payments have not satisfied the minimum due amountThe customer must call us to increase the monthly recurring payments if the amount due has increasedMr [redacted] may contact us to set up recurring payments so his minimum payment will always be made or he may sign in to the account, located in the top center of the web page at www.fingerhut.com Click on “My Account” at the top center of the webpageThen click on “Payments” in the “My Account” page and follow the instructions If Mr [redacted] is unable to access your account online, please call our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.mCentral Time to make this change FreshStart is a closed-end installment loan and will not show an available creditIt’s designed to help customers graduate to a revolving Fingerhut Advantage accountUpon making all payments on time, the customer will have successfully completed the programA Fingerhut Advantage Credit Account will then be set up for the customer, with a limit up to $ When a customer does not successfully complete the requirements of the FreshStart program, a retry account may be set upThe retry account is available for months from the date of set upIf not used within that time frame, the customer will need to reapply to participate in the program againIf it has been more than one year since the customer first applied, they may need to reapply rather than receive a retry account Mr***’s current balance is $with a minimum payment of $due by June 20, Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm

Initial Business Response / [redacted] (1000, 6, 2014/11/20) */ CONFIDENTIAL COMMUNICATION November 20, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account To confirm to Mr [redacted] , his credit account has been reinstated and is now open for his useHe can conveniently shop and order online at www.Fingerhut.com or by calling 1-800-603- We appreciate his patience and cooperationFor any additional questions he may have, Mr [redacted] may call our Customer Service Department at [redacted] Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ah Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was turned back on and the credit limit was dropped that I had origianaly was saving for xmas and dropped so I only had just over so I went from almost 3k credit limit to 1k Final Business Response / [redacted] (4000, 10, 2014/12/02) */ CONFIDENTIAL COMMUNICATION December 1, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry that we received from your office on behalf of Mr [redacted] Per the Terms and Conditions of Mr [redacted] 's WebBank/Fingerhut Advantage Credit Account, "We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without causeWe will provide notice to you to the extent required by applicable law." Any reduction, increase or other change to the account credit limit is the result of ongoing systematic monitoring of account activity dataThis information may pertain to the customer's Fingerhut Account as well as their credit history as a whole Mr [redacted] is correct that his current credit limit is now $As of the date of this letter, his available credit for new purchases is approximately $A major contributing factor causing credit limit increases is strong account performance as demonstrated by on-time monthly payments, not exceeding maximum credit line, etc Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ah

Initial Business Response / [redacted] (1000, 7, 2015/01/29) */ CONFIDENTIAL COMMUNICATION January 29, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding the Samsung Galaxy SUnlocked Android Smartphone ordered on his WebBank/Fingerhut Advantage Credit Account According to the information we have on file, the order for the Samsung Galaxy SUnlocked Android Smartphone was placed on August 09, According to the tracking information provided by UPS, the package was delivered on August 14, The tracking number is [redacted] and the information may be view on the UPS website I apologize to Mr [redacted] for the inconvenience that has been caused by his missing package that was delivered by UPSIn situations involving non-receipt of merchandise situations, it is our policy to require a legal affidavit from our customers Due to the monetary value of the order, and because the package weight indicates that the merchandise was included in the package originally, we have determined it also necessary to require that Mr [redacted] file a report with his local police Under separate cover, I have sent a legal affidavit to [redacted] , Bensalem, PA Receipt of the affidavit and the police report allows us to complete our investigation with necessary due diligenceTo facilitate the rapid resolution of this process, he may fax his affidavit and the police report to [redacted] Attn: [redacted] or mail it to [redacted] , StCloud, MN Upon completion of the investigation, we will notify him of our results Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/jw

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ CONFIDENTIAL COMMUNICATION October 23, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] ***, [redacted] Dear Ms [redacted] , I am writing in response to the recent inquiry that we received from your office on behalf of Ms [redacted] regarding a WebBank/Gettington Credit Account Our records indicate on June 30, Ms [redacted] purchased a Zeki 7" 8GB Android TabletOn September 28, Ms [redacted] contacted Gettington stating the tablet was not working properlyAt this time Ms [redacted] was told she would need to contact the products manufacturer as we require returns to be make in accordance with Gettington's return policy which states: "We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are non refundableComputers, tablets, e-readers, camcorders, electronic gaming systems, air conditioners, holiday decorations, heaters, and generators have to be returned within the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchange or accept returnsOther product concerns must be handled under manufacturers' warrantySoftware and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanged are permitted for the identical product only." Our phone agent correctly advised Ms [redacted] that any requests to repair or replace the device should be referred to and handled by the manufacturerFor all concerns with this product Mr [redacted] should contact Zeki [redacted] Thank you for allowing us to explain and assist Sincerely, Vi [redacted] Executive Care Team VF/KS Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) in response, I contacted zeki, the manufacturer and they did exchange the tablet for a new onethis tablet defected also as citedapparently gettington is selling defective merchandise and this is why im asking for a refundi did contact zeki again and they offered to exchange again but I declined.that is two new tablets, same brand name and they both defect in the same mannerit is unfair that I paid for a new tablet and it is defective and then I was mislead because both tablets in all other aspects worked Final Business Response / [redacted] (4000, 9, 2015/10/27) */ CONFIDENTIAL COMMUNICATION October 27, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] ***, [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry that we received from your office on behalf of Ms [redacted] regarding a WebBank/Gettington Credit Account As we stated in our last letter, Gettington is unable to refund Ms [redacted] for the Zeki 7" 8GB Android Tablet due to the amount of time that has passed since her purchase as we do require returns to be make in accordance to the Gettington return policy Ms [redacted] should contact Zeki for any requests to repair or replace the device Thank you for allowing us to explain and assist Sincerely, Vi [redacted] Executive Care Team VF/KS

July 21, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a PayCheck Direct Account Ms [redacted] states she is unable to box and return the merchandise to PayCheck DirectShe indicates if she is to breakdown the item, PayCheck Direct will not be able to properly assess the damageMs [redacted] feels she should not be responsible for paying the shipping for this product After reviewing the photograph Ms [redacted] included in her complaint, PayCheck Direct has credited the merchandise as a courtesy to Ms [redacted] Ms [redacted] will not need to return this item The full merchandise price of $159.99, tax amount of $10.00, Year Service Plan of $15.99, and the shipping/handling of $was credited on July 20, This refund check will be mailed to Ms [redacted] ’s address, [redacted] Ervina, MA 01344, on July 27, She should allow 5-business days to receive this check If Ms [redacted] has any additional questions she may contact PayCheck Direct at ###-###-#### Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

Initial Business Response / [redacted] (1000, 9, 2015/04/21) */ CONFIDENTIAL COMMUNICATION April 20, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account I sincerely apologize to Ms [redacted] for any inconvenience caused in returning her Zeki 7" 8GB Android Tablet with Google Play Ms***'s account indicates she placed an order for a Zeki 7" 8GB Android Tablet with Google Play on October 2, We received this item as a return on March 13, We were unable to refund the tablet due to the length of time that had passed since the purchase date, and as such, the tablet was sent back to Ms*** We will issue an exchange or refund for most items returned in new condition within days of receiptReturns will not be accepted for credit after daysOther product concerns must be handled under the manufacturer's warrantyShipping and handling charges are non-refundableReturn postage is the responsibility of the customersMusic, movies, video games and software must be returned unopened with the factory seal intactExchanges are permitted for identical product onlyComputers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within day home trial periodProducts sold as sets must be returned as sets, partial returns will not be acceptedPersonalized/customized and made-to-measure window treatment products may be returned for credit only if they are damaged or defectiveExchanges are permitted for identical product onlyGift cards cannot be returnedOther restrictions apply Ms [redacted] states in her complaint she had purchased a one year replacement for her Zeki 7" 8GB Android Tablet with Google Play Records indicate that Ms [redacted] did not purchase an extended warranty for the merchandise, however, the Zeki 7" 8GB Android Tablet with Google Play comes with a one year manufacturer warranty that covers limited parts and laborFor information on this warranty, Ms [redacted] can contact Zeki directly at; [redacted] Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/CC Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) YES I DID BUY A REPLACEMENT PLANI SENT BACK MY RECEIPT, MY BADI WANT A COPY OF EVERYTHING I'VE ORDERED!!!!!! FINGERHUT IS A RIPOF! Final Business Response / [redacted] (4000, 13, 2015/04/27) */ CONFIDENTIAL COMMUNICATION April 24, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of [redacted] *** We have carefully reviewed Ms***'s account for a second time and offer the following information On October 2, Ms [redacted] placed an order for Zeki 7" 8GB Android Tablet with Google Play October 3, Ms [redacted] placed an order for Report Women's Evalie Bootie, Scosche touchPEN Stylus/Pen and nabi Tablet Case Ms [redacted] placed an additional order on October 3, for The Color Institute Red Crocodile Train Case 81pc and Piece Designer Inspired RoPerfume Oil Set There is no record of a warranty being purchased for the Zeki 7" 8GB Android Tablet with Google Play As requested we have included an itemized statement for Ms*** Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/CC

Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ CONFIDENTIAL COMMUNICATION July 7, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms***, I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] , regarding a WebBank/Fingerhut Advantage Credit Account We sincerely apologize for any difficulty Mr [redacted] may have encountered while dealing with our company and/or his Fingerhut AccountWe appreciate Mr [redacted] bringing this matter to our attention Our records support that Mr [redacted] contacted us in late October, His account reflects he contacted us three days before his payment due date to advise his payment might be a few days lateHowever, there is no indication of Mr***'s request to change his monthly due date in association with that logged interactionWe also have no record of being in contact with Mr [redacted] during the timespan when he claimed to have asked for a due date changeIf he did communicate this request with one of our agents and it was not put into effect at that time, we again apologize As required by law, we provide our credit-account customers with a monthly billing statement, disclosing all pertinent, detailed, and required information for that month's account activityPrinted on each and every statement is the monthly due date, and Mr [redacted] would have seen whether any change to his due date had occurred or notIn his inquiry he states he has "not received a paper bill since September 2013." Our records show his monthly statement delivery method has always been designated as a mailed paper statementHis statement for September, would have been mailed to: [redacted] Malden, MO In late September, his account shows he changed his address to: [redacted] Poplar Bluff, MO It is this address that we mailed his statements from October, until April, 2014, when he again made an address change It is only in his inquiry to you about these issues that we were first made aware of his not receiving monthly statementsHis account reflects Mr [redacted] made no previous notification to us about his statement problemIf in fact Mr [redacted] did not notify us, he may well have assumed his due date to be something other than what it actually wasUnfortunately, we cannot claim responsibility for any assumptions Mr [redacted] may have made As a courtesy to Mr***, we credited his account on May 27, for the two most recent late fees applied to his accountEach credit was for $35.00, and Mr [redacted] will see these credits reflected on a billing statement within the next two billing cyclesAs a reassurance, his monthly due date has been changed and will now be due on the third of each month Mr [redacted] also expressed concern regarding his order dated September 25, 2013, consisting of a Media Storage Tower EliteAs the shipment tracking information shows and Mr [redacted] acknowledges, he received the entirety of this orderAt some point after receiving the item, Mr [redacted] changed residences, and advised he is now attempting to recover it from former roommates still living at his previous residenceThis is entirely a civil matter between Mr [redacted] and his former roommatesBecause we fully met our obligations of delivery for this order, we are unable to offer a replacement or compensation of any kind It is absolutely vital that customers consistently be given clear and accurate information, so Mr***'s assertion of being told we could replace the Media Storage Tower is highly unfortunateThis does not deviate from the fact that he received merchandise and remains responsible for the outstanding debt, and this debt is still subject to the credit account's Terms and Conditions to which he agreed Again, thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ah Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted Finger Hut mid October about my payment due date being changed, The agent I spoke to said that he could change my due date that day and was never doneAs far as my billing address, My old address was [redacted] Malden, Mo, but in November of 2013, I moved on [redacted] in dexter, Mo and I did call the day that I found out that I was going to move to change my addressThe address was never updated, even tho I cant remember the full addressThen I moved again in Septmeber to [redacted] , Poplar Bluff, MoAgain, I called the day before I moved to inform them of the moveYes I moved again to specialty dr, apt dexter, mo which is my current addressI have never received a monthly bill and I have made several phone calls since back in October of to currently about this matter The media storage tower elite was left and when I talked to the Poplar Bluff police department and a lawyer from Poplar Bluff, they advise me to talk to Finger Hut to see if there is anything that they could doThe first agent I talked to said that the company would be able to do a replacement, but we would have to fill out some paper work over the phoneHowever, I was unable to take the time to fill out the paper work due to starting a new jobI called back after I got off work, that was when I was told that a replacement couldnt be given Finger Hut, has repeatly told me that they could do something and then change their story laterI feel that if a company holds you to a agreement, that they should keep their end of the agreementAs far as their records they say, this tells me that not all of my calls have been recorded Thank you, [redacted]

CONFIDENTIAL COMMUNICATION June 21, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states although she made the payment on her account the late fee was not removed as promisedShe also states Fingerhut does not communicate clearly and does not operate in a professional mannerMs [redacted] states she did not receive e-mails from Fingerhut stating her payment amount was going to change As we have stated previously, each month Ms [redacted] ’s payment is due by the 3rdOn December 4, Ms [redacted] set up recurring payments of $to be withdrawn each month on the 3rdThis schedule was setup online was to begin on January 3, On March 14, Ms [redacted] purchased a Nintendo Wii U 32GB Console & Mario Kart Deluxe Bundle for $As a customer’s balance increases the minimum amount due will also increaseAs Ms [redacted] would have seen on her statement printed and mailed to her on April 7, her minimum amount due increased to $This would have been the responsibility of Ms [redacted] to ensure the correct minimum amount due was being paid each month Ms [redacted] addresses she did not receive notification of her balance increaseAgain, it is the responsibility of our customers to keep their personal contact information updated for our records Ms [redacted] ’s May payment of $did not satisfy the minimum amount dueThis resulted in a $late fee on her accountAs a onetime courtesy to Ms [redacted] we have waived the $late fee on June 20, The customer must call us to increase the monthly recurring payments if the amount due has increasedMs [redacted] may contact us to set up recurring payments so her minimum payment will always be made or she may sign in to the account, located in the top center of the web page at www.fingerhut.com Click on “My Account” at the top center of the webpageThen click on “Payments” in the “My Account” page and follow the instructions If Ms [redacted] is unable to access her account online, please call our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.mCentral Time to make this change At this time the current balance on Ms [redacted] ’s account is $A minimum payment of $is due by July 3, Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

Initial Business Response / [redacted] (1000, 7, 2015/02/04) */ CONFIDENTIAL COMMUNICATION January 3, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] 's account indicates an order was placed on November 19, on our website for a Disney Princess pc Camp Set, Madison Park Bryn pcComforter Set, Lite Brite Magic Screen, Lego Disney Princess Cinderella's Castle, Hasbro Disney JrGuess Who Game, Butterfly Toy Box, Disney Frozen Fashion Activity Tote and Binded Rice Straw Storage Baskets Set of FourOur records indicate this order was sent in four separate shipments with all showing delivered between the dates of November 25, and December 4, Ms [redacted] 's account indicates that on December 26, 2014, we sent an "affidavit of non receipt of merchandise" as required by our policy covering this type of claimIn the instructional letter accompanying the affidavit it was advised that, "We also need you to file a police report with your local departmentIf you cannot file a police report, please provide the case number, date of the report, officer's name and phone numberReturn the police report (or case information) with the form by email, fax or mail." Our records indicate that we received the affidavit on January 7, 2015, however, there was no police report received at that time with the affidavit and a letter of denial was mailed to Ms [redacted] On January 23, 2015, we received a fax that included the police report number only, not the actual police reportWe also did not receive any precinct phone number, officer's name, or the date the report was filed As of January 30, the balance for this order has been put in dispute, per Ms [redacted] 's requestWe appreciate Ms [redacted] 's continued assistance regarding the copy of the police report so we may investigate the missing packagesAs a courtesy, we attempted to contact the Monroeville Police Department at their non-emergency phone number of 1- [redacted] to inquire about the police report and were advised the police report has not been completed at this timeWithout a copy of the police report or the officer's name, phone number and date of report we are unable to complete the investigationMs [redacted] may expedite her claim by faxing the police report information to: [redacted] , Attn: ***; or via regular mail to: [redacted] , StCloud, MNOnce received, we will further pursue this matter Thank you for allowing us to assist and explain Sincerely, [redacted] Executive Care Team VF/bw Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a lieOn the fax in January, A COPY OF THE POLICE OFFICER'S BUSINESS CARD WAS INCLUDEDTheir Affidavit states that "if a police report is not provided, a POLICE REPORT NUMBER WILL BE ACCEPTEDON JANUARY 25, I CALLED AND CUSTOMER SERVICE SAID THEY HAD A COPY OF THE POLICE REPORTPULL THE PHONE CALLS Since they want to play games, I will provide his information here: Monroeville Police Department, Officer [redacted] , email, [redacted] , Phone No [redacted] , Report No [redacted] The fax is [redacted] In order to obtain a copy of the police report, people are advised to call [redacted] , the Police Records Department, Monday - Friday 8:a.m- 4:p.m I will try to obtain a copy, as well, but I am angry because their customer service agents are all located in the Caribbean, and they do not understand me, and they told me THEY HAD A COPY OF THE ACTUAL REPORTHAD THEY TOLD ME TO GET A COPY, I WOULD HAVE PROVIDED ONE WEEKS AGO Please credit my account, and stop stallingI have complied fullyAS PER YOUR AFFIDAVIT, I COMPLIED BY PROVIDING A POLICE REPORT NUMBERPLEASE SEE ATTACHED DOCUMENT Thank you [redacted] Final Business Response / [redacted] (4000, 11, 2015/02/12) */ CONFIDENTIAL COMMUNICATION February 12, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the additional inquiry that we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account We appreciate Ms [redacted] 's diligence and patience during our investigation into the merchandise she did not receiveWe received a fax from Ms [redacted] that had all of the pertinent information needed for us to conclude our investigationOn the original document that included the officer's name and phone number, there was no report or case number includedWhen we received the report/case number, the officer's name and phone number were missingWe apologize for the length of time it has taken us to resolve the issue All credits have been issued to the account including any late fees and interest charges that were billedThe balance on the account is zero and all credits will reflect on the statement printing on February 15, Additionally, we have updated the information on her account to the credit agencies and advise to allow up to days for the update to process We trust this explanation and measures taken will meet Ms [redacted] 's expectations of a satisfactory resolution, and sincerely appreciate her patience throughout this process Thank you for allowing us to explain and assist Sincerely, [redacted] Executive Care Team VF/bw

Initial Business Response / [redacted] (1000, 5, 2014/10/28) */ CONFIDENTIAL COMMUNICATION October 28, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding the charges on her Visa card Debit card transactions have two stagesThe first stage is called the AuthorizationThis stage simply verifies that the funds are available and that they can successfully be transferred out of the accountThis step occurs at the time the order is placed and no funds are actually transferred at this timeHowever, depending on the card issuer or bank, a funds hold may be placed on the transaction amount to ensure that the money is available for the next stage The second stage is called the SettlementFor Fingerhut customers, this occurs at the time the order shipsWhen the order has shipped, the funds are debited out of the account or card and transfered to Fingerhut In this case the second step did not occur as the order was confirmed to be cancelled on October 19, It typically takes 7-days for a funds hold to be released on a bank or credit card transactionSince this may vary based on the card issuer and bank policies, we recommend that Ms [redacted] contact her bank and Visa for more detailed information We apologize that we were unable to do more to facilitate this process for Ms***As we have stated, however, we are not in possession of Ms***'s funds at this time Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/jw

CONFIDENTIAL COMMUNICATION Roman" size="3"> August 19, Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] states he has been receiving mailings from Fingerhut for several months addressed to an individual who does not reside at his residenceThis has now been corrected Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

Initial Business Response / [redacted] (1000, 8, 2015/04/16) */ CONFIDENTIAL COMMUNICATION April 14, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] contacted Fingerhut Customer Service in January to inform the order was being shipped to his old addressUnfortunately we were unable to fulfill the request due to item being in process of delivery On February 5, 2015, UPS was unable to deliver the package to the old address and routed it back to the vendorWe did not receive further tracking information until March 14, 2015, at which point UPS indicated the package had been lost in transit and they were investigating Due to this having occurred outside the control of either Fingerhut or Mr [redacted] , we have issued a credit back to Mr [redacted] 's account for his order of $and $for interest As an exception for the inconvenience we have also issued a credit for two late fees in total $to Mr [redacted] 's WebBank/Fingerhut Advantage Credit Account Fingerhut accountMr [redacted] 's current balance as of April 15, is $ Our customers are very important to us and we strive to assist and satisfy themI trust with this explanation and credit we have done so with Mr [redacted] Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/CC

CONFIDENTIAL COMMUNICATION March 7, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut Advantage Credit Account purchase for a Trio Stealth GAndroid Tablet on September 15, We regret to learn of the problems Mr [redacted] has experienced with the tablet We agree that, for additional warranty coverage on the tablet, Mr [redacted] also purchased a 2-Year Extended Service Plan (ESP)The ESP provider is National Extended Warranty (NEW)Records show that on December 1, 2014, Mr [redacted] first notified us of an issue with the tablet, and the phone agent advised him to contact NEW, as our return policy's timeframe had passed and it could no longer be returned to us We next received an email from Mr [redacted] on January 3, in which he requested NEW's contact information, and we replied on the same date with the appropriate contact detailsThis information was again sent to Mr [redacted] on February 25, in response to the email he sent on the same date We recently contacted NEW for any records they might have relating to this issueThey advised they have no contact records associated with the contract number for Mr***'s 2-Year ESP (which was included in our emails)It is possible they were unable to locate his service plan if they were provided with an incorrect contract number when Mr [redacted] contacted themAs a reminder, the correct contract number for this plan is [redacted] Mr [redacted] states he was withholding payment because of the issue with the tabletHowever, this was not sufficient grounds for failing to make a payment, and he remained responsible to make the minimum amount due each month as stated in the terms of the contract he agreed to upon opening the account Our records show that Mr***'s account moved to a charge-off status ($balance) on December 4, after going unpaid for an extended time periodIt was then sold to Jefferson Capital on December 31, in accordance with the terms of the contract agreementMr [redacted] should continue to work directly with Jefferson ( [redacted] ) regarding the unpaid debt as they are the legal owner of the account For further assistance with the tablet, Mr [redacted] can contact NEW at [redacted] as he is still within his coverage periodThank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ah

CONFIDENTIAL COMMUNICATION March 16, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account We would like to help resolve the issues Ms [redacted] is having on her account, but we need some clarificationA representative attempted to call Ms [redacted] to do so on March 16, but was not successfulMs [redacted] should call the executive care team at [redacted] so we can help her further Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm

Initial Business Response / [redacted] (1000, 5, 2014/06/09) */ CONFIDENTIAL COMMUNICATION June 09, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Jr., [redacted] Dear Ms***, I am writing in response to the inquiry that we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account The issue Mr [redacted] is referring to concerns the two orders that were placed on his Fingerhut Account on January 28, Each order consisted of the same individual item, a Dell Inspiron 17.3" 6GB Windows Laptop Our order servicing system shows the first order was placed via phone while the second was made on our websiteA note attached to Mr***'s first order indicates that he requested to cancel it that same dayPlease understand that while our system may allow us to request to cancel an order in its earliest stage, it cannot guarantee itWe start filling orders as soon as possible, and would not know with any certainty if the shipment was stopped for at least hours after the requestIn this case, the cancel request was unsuccessful and the order shipped The second order also shows that is was processed, shipped, and billed as normalWe reviewed the tracking information for each orderIn each case, the information shows they were delivered to [redacted] Trenton, NJ by Federal Express on February 1, This is the address Mr [redacted] provided to us and which we still show as the current billing and shipping address for his account Our records indicate Mr [redacted] first notified us on March 6, that he never received one of the two ordersHis account is noted on this same date that we sent to him by regular mail an affidavit of "non-receipt of merchandise." We appreciate Mr [redacted] promptly returning to us the completed affidavit we received on March 25, 2014; unfortunately, due to the substantial monetary value of the missing merchandise, we also needed a police report to carry out our investigationWe apologize if we omitted this information when Mr [redacted] first contacted usHowever, on March 25, 2014, we sent him a letter by U.SMail instructing that he file a police report and supply us with a copy To date, we have not received the police report or any information pertaining to it We understand and sympathize with Mr***'s frustration at not receiving his orderHowever, we will need him to provide us with the necessary information before we can proceed with his claimIf he has not done so already, Mr [redacted] will want to file a police report and provide us with a copyIf he is unable to file or obtain a copy of a report, we will need: the name of the police station, the phone number to the station, the name of the officer, and the badge number of the officer To expedite, Mr [redacted] may fax a copy of the report--or the required information pertinent to it--to: [redacted] , Attn: ***Once received, we will further investigate this matter Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ah Consumer Response / [redacted] (3000, 11, 2014/07/14) */ Waiting for Response I put in about Fingerhut is charging me for second laptop which I only ordered one by phone and my found only one on the porchCustomer # [redacted] - Track# of the one I Received is [redacted] and that is all I ordered and they sould check their phone order because there site was under constructionI ve been a loyal customer for a long time and I will not pay for something I dont have and then they just left on porch with no signature this is insaneI am lucky my wife found mines, thats if he left it thereI just want to pay for what I ordered only, that's one laptop and the other things I oweThey have another laptop which is I am not responsible forStop sending that kind of Merchandise without signatureI just brought this house a year and this town is not in the best reputationThank Your

Initial Business Response / [redacted] (1000, 5, 2014/01/31) */ CONFIDENTIAL COMMUNICATION January 29, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case #: [redacted] Dear Ms ***, I am writing in response to an inquiry received from your office on behalf of Ms [redacted] ***, regarding her WebBank/Fingerhut Credit Account When an account becomes past due our Payment Department will make reminder calls to our customers to inform them a payment is dueOur records indicate we were unable to reach Ms [redacted] and because of this, we continue to callIt is important to us to inform our customers of their account status and assist them if necessary Per Ms***'s request, on January 29, 2014, we have marked her account with a Cease and Desist status so she will not receive phone calls in regards to her account Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/mhp

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