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Bluestem Brands Reviews (284)

Initial Business Response / [redacted] (1000, 5, 2014/03/19) */ [redacted] StCloud, MN www.fingerhut.com CONFIDENTIAL COMMUNICATION March 18, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms***, I am writing in response to an inquiry we received from your office regarding [redacted] Our records indicate that when the payment schedule was set up on March 11, 2013, an incorrect payment due amount was entered and I sincerely apologize for that error Ms [redacted] 's WebBank/Fingerhut Credit Account was credited for a portion of the accrued late fees on March 6, I have credited the remaining late fees as well as accrued interest charges on March 18, Ms [redacted] will see the credit on her April 15, monthly billing statement As of March 18, 2014, her Fingerhut Credit Account has zero balance I have also requested that her credit bureau reporting is updatedMs [redacted] should allow - days for this request to process Please allow me to explain that even though Ms [redacted] 's Fingerhut Credit Account had scheduled payments, it is our customer's responsibility to review each monthly billing statement for potential errors so that we can address the issue at that time Again, I apologize for the error and any inconvenience this may have caused Thank you for this opportunity to assist and explain Sincerely, [redacted] Executive Care Team VF/tas

CONFIDENTIAL COMMUNICATION January 17, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Gettington Credit Account In Ms [redacted] ’s inquiry she states the promotion code offered free shipping on the first order with an approved Gettington Credit Account and as this was her first order the promotion code should be honored In our review of Ms [redacted] ’s past contact with our company, the only promotion code she requested to have applied to her order was GTN831, which as previously stated, was not valid on the items she orderedUpon receiving the additional information Ms [redacted] provided we have verified that the promotion code she is referring to is FSGTN and not the promotion code she originally providedAs such, we have honored Ms [redacted] ’s request and credit has been issued for the shipping and handling charges of $This credit will appear on Ms [redacted] ’s statement within 1-billing cycles If Ms [redacted] has further questions or concerns she may contact Customer Service at ###-###-####, Monday – Friday, 8:AM – 8:PM CT Thank you for allowing us to explain and assist Sincerely, Vi [redacted] Executive Care Team VF/bw

Initial Business Response / [redacted] (1000, 5, 2014/06/20) */ CONFIDENTIAL COMMUNICATION June 19, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms***, I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Per Ms [redacted] 's request, I have removed Ms [redacted] 's address from our mailing listBecause our catalogs are printed in advance, Ms [redacted] should allow - weeks for this request to process Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ca

I am rejecting this response because: i'm going to pay for an item I returned until it's payed off idon't get my disablity check til next month i'll send the payment of the amount owed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSince contact finger hut has corrected the issues with my account

Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ CONFIDENTIAL COMMUNICATION May 28, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: Mr [redacted] Case #: [redacted] Dear Ms***, I am writing in response to an inquiry received from your office on behalf of Mr [redacted] , regarding his WebBank/Fingerhut Credit Account Mr [redacted] 's account indicates he ordered the 10K Gold CT, Cubic Zirconia Ring on November 23, We received this item as a return on January 7, Mr [redacted] 's account was credited for the merchandise priceHowever, the original shipping and handling is non-refundable on return merchandiseOur return policy is listed in the terms of sale in the customers catalog, on their packing slip and under the Help button on our website After careful review and consideration, we have made an exception to our usual polices and credited the original shipping and handling on this returnWe have also credited the accrued late fees, SafeLine fees and interest in relation to this matterMr [redacted] will see these credits on a future billing statement As of May 29, 2014, Mr [redacted] 's account has a zero balance Additionally, we have updated the information on Mr [redacted] 's account to the credit bureaus and advise it may take up to sixty days for the update to process Effective May 28, 2014, we have closed Mr [redacted] 's account Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/mhp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The stove was picked up on Saturday July 16th, at approximately pm The took it out of the original box and left it for me to dispose of because it had been cut open in order for pictures of the damage to be taken and sent to Fingerhut They had me sign paperwork that they were picking it up but didn't leave me a copy I will assume this is now their responsibility and my involvement is over Thanks for finally making this pickup happen

CONFIDENTIAL COMMUNICATION September 8, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she did not receive her monthly statement but made a paymentShe would like to have this removed from her credit bureau report Our records indicate Ms [redacted] opened her account with Fingerhut on March 27, Each month Ms***’s has been receiving her monthly statements by mail to her address, [redacted] Louisville, KY It is the responsibility of our customers to make their monthly payments by the due date each monthMs***’s due date is the 9th of each monthWhen Ms [redacted] opened her WebBank/Fingerhut Advantage Credit Account, he agreed to the terms and conditionsWithin these terms and conditions it states, “Late fees will be equal to your minimum payment due with a maximum amount of up to $The maximum amount will increase to $if you did not make your payment on time in any one of the prior billing cycles.” Ms [redacted] received late fees on June 9, 2015, September 9, 2015, November 9, 2015, January 9, 2016, March 9, 2016, May 9, 2016, and June 9, For Ms***’s records we have included a copy of her itemized statementThis document shows all activity on the account The credit bureaus are reporting accuratelyWe cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingMs [redacted] may reference the Reporting and Monitoring section of our terms and conditions that was included in her Welcome PacketIt states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well If Ms [redacted] has any further questions she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

Initial Business Response / [redacted] (1000, 7, 2014/05/09) */ CONFIDENTIAL COMMUNICATION May 7, Revdex.com of Minnesota Customer #: [redacted] Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: Mr [redacted] Case #: [redacted] Dear Ms***, We are writing in response to an inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut credit account Upon further research, we were able to locate the $check that was attempted to be processed online using Mr [redacted] 's checking account on April 26, This transaction is currently being re-submittedIf the check is returned, then our system will update to a Non- Sufficient Funds (NSF) status We advise Mr [redacted] to contact our Payment Department at [redacted] after May 21st to verify if the check had clearedThis will allow time for his bank to processThe hours are; Monday through Thursday 7:00am - 9:00pm Central Standard Time (CST); Friday 7:00am - 6:00pm CST or Saturday 7:00am - noon, Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/sjj Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/05/12) */ Fingerhut sent a response back to me saying that they do not send payments through again they did send the payment due again and then they told you that they found out what the payment was and sent it through again I want them to acknowledge that they made a mistake and somehow make it up to me with a gesture that is satisfactory Final Business Response / [redacted] (4000, 11, 2014/05/20) */ CONFIDENTIAL COMMUNICATION May 17, Revdex.com of Minnesota Customer #: [redacted] Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: Mr [redacted] Case #: [redacted] Dear Ms***, We are writing in response to a second inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut credit account To clarify, Mr [redacted] e-mailed Fingerhut on April 30, and stated, "Do you send payments back through again if it comes back as nonsufficient funds? I try to find out by calling your number going through four or five menus being on the phone minutes with a foreign person (language barrier no help) I got frustrated she ended up hanging up ." Our response stated, "Thank you for the opportunity to assist youIf a payment is returned by the bank for insufficient funds we do not send the payment back for another attemptIf you require further assistance with this issue, we ask that you contact Customer Service at [redacted] Monday - Friday between the hours of AM and PM Central TimeWe apologize for any inconvenience" It appears the misunderstanding was that Mr [redacted] 's question stated, "Do you send payments back through again if it comes back as nonsufficient funds." This question implied we had already attempted three times to secure payment and had the check returnedThen no, we would not attempt againIn this case though, the $check in question had not been flagged to be sent backRather, we were in the process of re-submitting the check again We will apply Mr [redacted] 's $payment submitted on May 2, to his June 10th minimum paymentMr [redacted] next payment will be due July 10, As a reminder, Mr [redacted] can contact our Payment Department at [redacted] with any additional inquiriesTheir hours are; Monday through Thursday 7:00am - 9:00pm Central Standard Time (CST); Friday 7:00am - 6:00pm CST or Saturday 7:00am - noon Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/sjj

CONFIDENTIAL COMMUNICATION March 24, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account We have thoroughly reviewed the information we received from Ms [redacted] regarding the image of the safe that was displayed in error with a description for the Werner 4’ Step LadderPlease understand that, with respect to situations like Ms [redacted] ’s, we reserve certain rights and protectionsThese can be found on the homepage of our website, under “terms of use” under the section titled “Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss: which states in part: The information on this Site may contain typographical errors or inaccuracies and may not be complete or currentWe therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability Regrettably we are unable to honor errors of this natureAs stated previously, the ad error was corrected after Ms [redacted] contacted usA postage paid label has already been sent to return the Werner 4’ Step Ladder Please allow up to ten days for the return to be receivedWhen the return is received and processed Ms [redacted] will receive full credit for the Step LadderWe sincerely apologize for any inconvenience caused by the ad error Thank you for allowing us to explain and assist Sincerely, Vi [redacted] Executive Care Team VF/bw Tell us why here

Initial Business Response / [redacted] (1000, 7, 2015/06/05) */ CONFIDENTIAL COMMUNICATION June 4, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account It is in regards to her order dated April 9, for a Panasonic Viera 32-inch 720p LED TVUnited Parcel Service (UPS) tracking number [redacted] confirms that they fulfilled the delivery obligation when it was delivered to Ms [redacted] 's address provided on the inquiry on April 13, at 11:a.mlocal time On April 28, Ms [redacted] accessed the live chat service on our website first notifying that she did not receive the TVOn the same date, the chat agent sent an affidavit of merchandise not received, which arrived back to us fully completed on May 20, However, due to the substantial monetary value of the TV, we require a police report to complete the investigationDisclosed in the instruction letter that came with the affidavit was, "We also need you to file a police report with your local departmentIf you cannot file a police report, please provide the case number, date of the report, officer's name and phone number." We are aware of Ms [redacted] 's claim that she was refused a police report and advised to dispute it with the shipping carrier because "UPS lost the package." We contacted UPS regarding this matter; they advised that there is no evidence to support that they lost and instead shows they delivered the TV as agreedIf Ms [redacted] cannot obtain a report, we would need the name and phone number to her local precinct, the name and badge number of the officer that she contacted To expedite, Ms [redacted] may fax the report/pertinent information to 1-952-607-3245, Attn: Andy or by regular mail to [redacted] StCloud, MN Once received, we will further investigate this matter Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ah Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) One of the neighbors has the tvShe lives in apartment ***but I live in ***B I will return the tv back to fingerhutI don't want it

CONFIDENTIAL COMMUNICATION March 14, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] , regarding recent payment activity and the balance on her WebBank/Fingerhut Advantage Credit Account We appreciate Ms [redacted] letting us know she never received billing statements from usAs required by law, account holders carrying a balance with us are sent a monthly statement showing all required and pertinent information for a given billing cycleThey have the option to choose one of two statement delivery methods--a paper one sent regular mail or an electronic one sent to the email on file Our records confirm that Ms [redacted] opted to receive her statements electronically at the email address ar [redacted] @outlook.comIt is possible our statements could have been routed to a 'spam' folder or other folder depending on Ms [redacted] 's personal email settings and preferencesHowever, it is Ms [redacted] 's responsibility to check for receipt of these statements Our records also indicate that whenever a payment was missed on Ms [redacted] 's account, she received payment reminder calls from our Billing/Recovery DepartmentIn many instances, she declined the offer to make a payment arrangement and indicated she would pay at a later timeHowever, Ms [redacted] 's account would frequently go unpaid despite our reminders and efforts to help bring it currentFor each missed payment, a late fee was assessed, and this was the primary reason Ms [redacted] 's balance increased over time Ms [redacted] 's account is paid current as of the date of this response, due to the $payment we received on March 2, The next payment due on her account will be on April 27, for $ As a goodwill gesture to Ms [redacted] , we have credited the most recent late fee of $It has already been applied to her account and will reflect on her next statement for her recordsAllowing for this credit, Ms [redacted] 's balance is correct and no further adjustments will be madeThank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ah

My name is *** I sent Fingerhut an email telling them that their "Negative ***" television commercials were extremely offensive to me Those hurtful commercials are still on the air, and I have not gotten any response to my email, other than an acknowledgement of its receipt How is their offensive use of my name any more permissible than a racial slur?

May 26, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut credit accountEnclosed are a statement of account activity, credit application, Terms and Conditions and last three statements Ms [redacted] states that she has suffered from identity theft and has been unable to get any assistance from Fingerhut in getting the fraudulent purchases removed from her accountMs [redacted] ’s desired resolution is to have the Fingerhut trade line removed from her credit bureau reporting Our records indicate, on March 7, 2015, an application was processed online using Ms [redacted] ’s name, address and social security numberOn that same day an order was placed online for a Tree of Love Personalized Print and Frame and a Cocktail Trunk TableEspressoThe merchandise was shipped via UPS to the same address as provided on the applicationThe last order, totaling $63.98, was placed on May 7, We have received two payments on this account from a Visa debit card ending ***The name associated with card is [redacted] The last payment, totaling $30.00, was received on April 22, The unpaid balance of $charged off on November 16, and the account was sold to Jefferson Capital on December 30, Our research indicates we responded to Ms [redacted] ’s disputes through the credit bureaus on April 19, 2016, April 21, 2016, April 25, 2016, and May 10, Our research further indicates Fingerhut has not received any further communication, outside of the credit bureau disputes, from Ms [redacted] regarding this matter An account review completed on May 19, confirms Equifax, Experian and Trans Union are accurately reporting the account as Transfer/Sold and/or Purchased by Another Lender with a balance of zero We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of our terms and conditions that was included in Ms [redacted] ’s Welcome PacketIt states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well If Ms [redacted] has questions about what Jefferson Capital may be reporting, she may contact them directly at ###-###-#### We referred Ms [redacted] ’s correspondence to our Credit Risk Department for further reviewIn order to continue processing a claim of fraudulent unordered merchandise, we ask that Ms [redacted] complete and return the unordered merchandise affidavit we have sent directly to [redacted] Radcliff, Kentucky on May 26, We also ask that Ms [redacted] file a police report and send both copies to the following address: Fingerhut Attn: Fraud Department [redacted] StCloud, MN Ms [redacted] may also fax the affidavit and police report to ###-###-#### Attn: FraudPlease include the customer or account number on the fax so we can locate the account Once we receive the affidavit and police report, we will be able to conduct a full fraud investigation If Ms [redacted] has further questions or concerns during the process, she may contact the Fraud Department at ###-###-####Their hours are Monday – Friday 8:00am – 6:00pm Central Time Thank you for the opportunity to explain Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ CONFIDENTIAL COMMUNICATION March 24, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Ms [redacted] regarding her father's WebBank/Fingerhut Credit Account Ms [redacted] states she is receiving calls for her deceased father and would like the calls to stop According to our records, Fingerhut has attempted to reach a customer at the number Ms [redacted] provided on the header of this complaint On March 19, 2015, the number [redacted] was removed from our customer's account If there are any additional numbers that Ms [redacted] needs removed, she may contact Customer Service at [redacted] Monday - Friday from am - pm Central Standard Time Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/lg Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because now they are having a collection agent calling and still sending bills to me Final Business Response / [redacted] (1000, 10, 2015/04/22) */ CONFIDENTIAL COMMUNICATION April 20, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to a second inquiry received from your office on behalf of Ms [redacted] regarding her father's WebBank/Fingerhut Credit Account Ms [redacted] states she is receiving calls and bills from a collection agency and would like the collection activity to stop According to our records, Fingerhut removed the number [redacted] from a customer's account on March 19, Our records indicate that we have not made any attempts to collect on Mr [redacted] ***'s account since March 16, If there is another phone number on which Ms [redacted] believes she is receiving collections calls from Fingerhut, we encourage her to contact Customer Service at [redacted] Monday - Friday from am - pm Central Standard Time If Ms [redacted] is receiving calls or statements from a company other than Fingerhut, we recommend she contact them directly Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/lg

Initial Business Response / [redacted] (1000, 7, 2015/01/19) */ CONFIDENTIAL COMMUNICATION January 16, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of Mr [redacted] regarding his Fingerhut FreshStart Account issued by WebBank Mr [redacted] has a Fingerhut FreshStart Account issued by WebBank it is designed to assist potential customers that don't currently qualify for a revolving WebBank/Fingerhut Advantage Credit AccountThis program is a closed-end installment loanThe customer makes a purchase that is within their assigned credit limit, pays it off in installment payments and then may qualify for a revolving credit accountA $down payment is required when the order is placed We include a prepaid return label in our shipments to be used by the customer to return merchandise but as Mr [redacted] states he paid to return the item himselfWe will need for Mr [redacted] to send us a copy of the receipt for shipping the returned item to [redacted] StCloud, MN or to expedite he may fax it the Attn: [redacted] at [redacted] Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ca

Initial Business Response / [redacted] (1000, 7, 2014/11/17) */ CONFIDENTIAL COMMUNICATION November 17, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] J Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] 's account indicates that an order was placed on August 29, for a McLeland Design Stockholm 5-PcDining via the web Mr [redacted] 's account indicates that he first contacted us on September 5, to inform us that he did not receive the hardware, instruction manual or the legs for the tableOur records indicate that the hardware, instruction manual and legs were sent to Mr [redacted] on September 8, Our records indicate that Mr [redacted] contacted us several times regarding the missing parts and instruction manual over the last two months I have requested the legs for the table Mr [redacted] ordered to be re-shipped to him, he should receive them on November 19, The tracking numbers for the shipment are [redacted] I have issued a $credit to Mr [redacted] 's account for the dining setI hope that he will accept this with my sincerest apologiesFingerhut's goal is to provide professional customer service in all interactions and our representatives are trained accordinglyWe apologize if we have fallen short of Mr [redacted] 's expectations Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ca Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) On sept 8th they did send me a part to the table that the legs attach toI called them back and told them I had already received that part, that it was the actual table legs themselves I neededThey said they would resend me the right part and until today no matter how many times I called and they said they would send me the legs, they never sent me anything else excepts the hardwareToday 11-19-I came home and there were boxes on my porch from themAll of the boxes contained the exact same piece that the legs attach to that I have already received twiceSTILl NO LEGS!!! Attached is a picture of the piece I was sentThese are not table legs obviously Final Business Response / [redacted] (4000, 11, 2014/12/03) */ CONFIDENTIAL COMMUNICATION December 3, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] J Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding a WebBank/Fingerhut Advantage Credit Account We sincerely apologize for any frustration Mr [redacted] has experienced relating to his order of the McLeland Design Stockholm 5-PcDining Set Upon further investigation our warehouse found that the wrong part was sent to Mr [redacted] We will be sending the table legs to Mr [redacted] on December t3, The UPS tracking number for this will be [redacted] I have issued an additional $credit to Mr [redacted] 's account for the dining setI hope that he will accept this with my sincerest apologies Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ca

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ CONFIDENTIAL COMMUNICATION November 25, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Our records indicate on October 14, Mr [redacted] purchased a Samsung 48" 1080p LED Smart TVOn November 18, Mr [redacted] contacted Fingerhut stating the TV was no longer working properlyA letter was sent to Mr [redacted] advising him he would need to contact the manufacturer as we require returns to be made in accordance with our return policy which states: "We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are non refundableComputers, camcorders, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers' warrantySoftware and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only." For all concerns with this product Mr [redacted] will need to contact the manufacturer, Samsung, at [redacted] Monday through Sunday 9AM to 9PM Eastern Standard Time The last payment we have received from Mr [redacted] was on June 15, Due to severe delinquency his account was charged off on November 16, The current balance on Mr [redacted] 's account is $The minimum amount due by December 15, is $To make payment arrangements we ask he contacts our Payment Department at [redacted] Monday through Friday 7AM to 9PM Sincerely, Vi [redacted] Executive Care Team VF/KS Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, sent the TV to samsung like they requested samsung had TV for days, when I got the TV back it DID NOT WORK..Called Fingerhut again, as was given the standard answer call samsung..Continued to pay $a month from October till June 10x=$with the idea of we can get this resolved also spent another $to have TV repaired, and its still not working properly..Spent months trying to get this taken care of, have over calls in, Fingerhut sends you to the collections department, then to customer service, and each time its the same call samsung..I have been laughed at hung up on, and been ridiculed for better than a year..Stopped paying on this in June simply because it has been a nightmare dealing with people who speak no english, its an impossibilty getting my point across, this has ruined my credit, because of thisAs far as I'm concerned this debt is paid, in fact they owe me because I have to buy another TV, you google complaints against Fingerhut, there are thousands and all say the same thing..Please help me, this is driving me insane THANK YOU Final Business Response / [redacted] (4000, 9, 2015/12/07) */ CONFIDENTIAL COMMUNICATION December 3, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account As we have previously stated the Samsung Smart TV Mr [redacted] is referring to is out of our return policy timeframe We apologize for the frustration Mr [redacted] has experienced while dealing with the manufacturer, SamsungUnfortunately, we are unable to assist in concerns he has with the productFor any issues with this product, Mr [redacted] needs to contact Samsung at [redacted] We have not received any payments on Mr [redacted] 's account since June 15, Due to severe delinquency, his account was charged off on November 16, The current balance on Mr [redacted] 's account is $with a minimum payment of $due by December 15, Although we understand Mr [redacted] 's frustration regarding this matter, it does not deviate from the fact that he has received merchandise from Fingerhut charged to his WebBank/Fingerhut Advantage Credit Account and remains responsible for the corresponding debtPer the Terms and Conditions that were agreed upon when the WebBank/Fingerhut Advantage Credit Account, "If you fail to fulfill the terms of the credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies." At this time we have provided all information we have available on this matterFingerhut considers this matter closed Sincerely, Vi [redacted] Executive Care Team VF/KS

CONFIDENTIAL COMMUNICATION sans-serif;"> November 28, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] As an assurance to Mr [redacted] , he has now been added to our Do Not Solicit listAs our contact lists are prepared several weeks in advance, it may take up to four to six weeks for the solicitations to completely stop Mr [redacted] will cease to be contacted in any way by our companyWe apologize for any inconvenience Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah

CONFIDENTIAL COMMUNICATION April 25, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge Cir Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] , regarding her WebBank/Fingerhut credit account purchase from March 7, for a McLeland Design Electric Microplush Sherpa Blanket Ms [redacted] states in the inquiry she returned the blanket for the reason that it was defective, which was also the reason stated in her original email notification sent on April 6, We received the blanket as a return on April 12, 2016, which was approved by our Returns Department for a credit covering the full merchandise priceThey did not credit the original shipping/handling due to the standard return policy provision that shipping/handling is non-refundableA return shipping fee was also deducted from the return credit, as the policy also states the customer is responsible for this fee Allowing for the defective return reason, we have issued further credits covering the original and return shipping/handling costs, and Ms [redacted] has now received credit for the full purchase price of $These credits have already been applied to her account and will reflect on a future monthly statement for her records We apologize for any inconvenience or confusion this matter may have caused Ms [redacted] , but trust our explanation and measures taken will meet her expectations of a satisfactory resolution Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah

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