BMO Harris Bank N.A.

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA phone call was placed to Mr***,
addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the call in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint and we have communicated with our customer directly to resolve all concernsIn the interest of protecting our customer’s confidentiality, we are not posting the
details of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

Final Consumer Response /* (450, 5, 2014/05/28) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
The manager of the *** ** bank branch contacted me and is being a big helpClosing the complaint as I never
intended this to reflect badly on the *** branch and I am satisfied overall with the bank's responsivenessI have had my issues with BMO corporate, but they are trying to help now which is encouragingAlso, I could not be happier with the response I received from the local bank branch manager which was formerly M&I bank and now BMOI realize mergers and acquisitions can be painful and wish BMO the best of luck

Initial Business Response /* (1000, 5, 2015/09/24) */
We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer's inquiryA letter was sent to Mr*** on 9/24/15, addressing his concernsIn the interest of protecting
our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged another $service feeI have not used this account and BMO just keeps charging me feesI just want this account closed!
Final Consumer Response /* (4200, 15, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the letter however NO WHERE Does it state that this will not affect me as far as my credit report, credit score and check systemsI am requesting in WRITING that NONE OF THESE will be affectedThen I'll consider this matter complete
Final Business Response /* (4000, 13, 2015/09/28) */
We sent a letter to Mr*** on 9/23/15, addressing his concernsIn the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forum

Initial Business Response /* (1000, 5, 2015/07/01) */
We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer's inquiryWe spoke to Mr*** on 6/26/and sent a letter on 7/01/15, addressing his concernsIn the
interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention
Initial Consumer Rebuttal /* (2000, 7, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to Mr* *** on 5/4/16, addressing his concernsIn the
interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Ms*** *** on April 1, addressing her
concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint and we have communicated with our customer, MrAndrew ***, directly to resolve all concernsIn the interest of protecting our customer’s
confidentiality, we are not posting the details of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Mr*** on October 5,
2016 addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

Initial Business Response /* (1000, 8, 2015/01/14) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiryA letter was sent to Mr*** addressing his concernsIn the interest of protecting our
customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention
Initial Consumer Rebuttal /* (3000, 10, 2015/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I somewhat accept the responseThe first letter received was an account activity statement that arrived in response to the phone callsNot what I asked forThe account activity in the statement did not show the corrections that I had requestedHowever, I did just receive a new statement with the requested correctionsThat's greatBut the accompanying letter shows that I now have a new account number and new address to send the payments toThe problem is that my next payment along with an additional principal only payment have already been sent to the old address with the old account numberI needed a little more noticeHopefully, they can take care of thisI want to keep my clean record of every payment on time and in full
Final Business Response /* (1000, 14, 2015/02/06) */
We are in receipt of the rebuttal for the above referenced customer and welcome the opportunity to respond to the customer's inquiryA letter was sent to Mr*** addressing his concernsIn the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention

Complaint:
I am rejecting this response because:
Yes, I spoke to Dustin yesterday I am filling out some paper work and submitting tax returns This is for a "hardship" review which will lower the interest rate from 8% to I don't know what He never saidIt will not, however, change the fact that it is an interest only product I'm not even sure, based in my financials, I will qualify for this, but I'm willing to take the time to find out However, what I really want is to refinance this to a more fair product at a lower interest rate I think it's only fair based on the amount of interest I have paid Thank you.
Sincerely,
Lee ***

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiryThe Bank has communicated with the customer through
regular mail addressing their concernsPlease allow sufficient time for the letter to be received. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the response in this forum. Please let ** know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. A letter was
sent to Mr*** on September 12, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

Initial Business Response /* (1000, 8, 2014/08/27) */
We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer's inquiryA letter was sent to Mr*** on 8/26/14, addressing his concernsIn the interest of protecting our
customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention
Consumer Response /* (2001, 16, 2014/09/12) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
BMO Harris resolved the complaint to my satisfaction

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiryA letter was sent to
Mr*** on April 15, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to Ms*** on 9/29/16, addressing her concernsIn the
interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint and welcome the opportunity to provide more information. We have communicated with Mr. [redacted] through regular mail addressing his concerns. Please allow sufficiednt time for the letter to be received. In the interest of protecting our customer's privacy,...

we are not posting the contents of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A phone call was placed to Ms. [redacted] on 8/25/16,...

addressing her concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the call in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Mr. [redacted] on 1/27/16, addressing his concerns. In the...

interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

The hoops that BMO Harris made me jump through and the stall tactics that were employed during the process of my mortgage application were nothing short of exhausting and made me question the integrity of the process. I did finally get my loan, but I would rather spend the next three months having impacted wisdom teeth extracted without pain medication than ever go through the BMO mortgage process again.