BMO Harris Bank N.A.

On July 10th 2016 a check was mailed to BMO Harris Bank for a car loan payment on July 20th I noticed the check has not been cashed so we contacted BMO Harris Bank to try to speak with a manager so that we can make it on the phone payment but canceled the check and not be charged a bounced check fee for the last payment in the mail called them six different times trying to get in touch with a manager where we were finally sent to the collections department and told just wait one more week you will not be late for another 2 weeks the very next day we received a letter in the mail stating that our account was delinquent so we called again and finally got ahold of a manager I do believe her name was Donna we asked Donna to overturn the late payment fee because we had been in contact from day one that we noticed the payment has not posted trying to resolve the situation she told me that she would not remove the late payment fee because we did not know how to pay our bills so therefore we paid off our loan immediately that day and cash costing her company thousands of dollars and will never use them or refer a friend or family or even somebody we don't know too then the business is horrible they treat you like garbage they will not help you in any way shape form or fashion they believe they are a multimillion-dollar company and nobody can touch them.. but since the loan has paid off they have continually harassed us through phone calls and mail even though the loan is paid in full

Initial Business Response /* (1000, 5, 2015/09/22) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiry. A letter was sent to Mr. [redacted] on September 22, 2015 addressing his concerns. In the interest of...

protecting our customer's confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11151800, and find that...

this resolution is satisfactory to me. BMO HAS STATED THEY WILL BE REMOVING THE ADVERSE CREDIT RATING OFF OF MY CREDIT REPORT AND WE ARE WORKING TOGETHER TO RESOLVE THE LOAN ISSUE. I AM STILL WAITING TO SEE IF IT COMES OFF OF MY CREDIT REPORT IN THE 7 DAYS THEY PROMISED. IF IT DOES, I WILL BE TOTALLY SATISFIED.Sincerely, Gail [redacted]

Initial Business Response /* (1000, 8, 2014/09/22) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiry. A letter was sent to [redacted], addressing his concerns. In the interest of protecting our...

customer's confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Ms. Horn on 12/6/16, addressing her concerns. In the interest of...

protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Ms. [redacted] on 8/26/16, addressing her...

concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

Initial Business Response /* (1000, 5, 2014/03/24) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiry. A telephone call was made to Ms. [redacted], addressing her concerns. The issue was resolved to the...

customer's satisfaction. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

Initial Business Response /* (1000, 5, 2015/09/15) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiry. Today, the Bank communicated with the customer through regular mail addressing their concerns. Please...

allow sufficient time for the letter to be received. In the interest of protecting our customer's confidentiality, we are not posting the contents of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

Initial Business Response /* (1000, 5, 2014/03/26) */
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer's inquiry. A letter was sent to Ms. [redacted] on 3/26/2014, addressing her concerns. In the interest of protecting...

our customer's confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention
Final Consumer Response /* (2000, 7, 2014/03/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this unless when I recieve the letter if they do nothing else in the matter I will reopen the complaint. There is still the matter of unanswered questions and as far as contacting the person we originally met with to answer is still impossible. He has no answers.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. We spoke with Mr. [redacted] on 10/20/16 and addressed his concerns. In...

the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

Late 2014 my mother passed away. She had a number of accounts at BMO Harris bank and loved working with a handful of staff at the Moreland location in Waukesha.

Since her passing, I have had to work with these same staff members on a number of occasions, dealing with accounts, estate stuff, etc...

They have always been extremely helpful, very considerate and a pleasure to work with. Although, wrapping up mom's loose-ends and dealing with estate stuff is no walk in the park, BMO staff has made this experience smoother than I could have I asked.

Complaint: 11675488
I am rejecting this response because: I have not recieved the letter that was sent by BMO Harris Bank, because when I called BMO Harris Bank on 9/9/16 Edwin the Branch Manager for Libertyville, Illinois wanted me to repeat the entire situation of my complaint over the phone. He was unprofessional and unprepared about this entire situation. He didn't have a copy of the complaint that I submitted to the Revdex.com and wanted me to repeat everything that was in question.
I am disabled and this process is taking entirely too long. I am unable to use my BMO Harris Bank Card at the ATM for Deposits.
Sincerely,
Erika [redacted]

Initial Business Response /* (1000, 5, 2014/09/24) */
The Bank is unable to respond to the customer with the information provided. Additional information including the date of transaction and amount of the transaction is required for the bank to investigate. If provided with this...

information, the bank can investigate the claim.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no response here. The information that was requested is the date of the transaction is March 17th, and the amount is 337.97
Final Business Response /* (4000, 9, 2014/10/05) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiry. A letter was sent to Mr. [redacted], addressing his concerns. In the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter.

ON 3/20/14 OUR BANK ACCOUNT WENT NEGATIVE TWICE THROUGHOUT THE DAY. I MONITOR THE ACCOUNT CLOSELY SO I MADE TWO TRANSFERS TO BRING THE ACCOUNT INTO POSITIVE STANDING. THE SECOND TRANSFER DIDN'T POST UNTIL THE 21ST FOR SOME REASON SO HARRIS ISSUED AN OVERDRAFT FEE TO US. THIS SHOULDN'T HAVE BEEN ISSUED SINCE I DID THE TRANSFER BEFORE THE END OF THE BUSINESS DAY ON THE 20TH SO THE ACCOUNT WAS IN POSITIVE STANDING.