Bonney Plumbing

The technician, Eddie R., was very professional, thorough and courteous. He explained everything he found during the check of our HVAC A/C system equipment and what our options were.

My garbage disposal side of my sink had filled up all the way during a dishwasher cycle but had drained on its own, so I called Bonney Plumbing. That had never happened before and I wanted to ensure everything was in good working order. They had someone out the next morning on a Sunday. Duston was very knowledgeable re the possible problem, and tested the appliances and even the washing machine. Nothing appeared wrong and everything worked fine. He explained how everything should work and what would happen or not happen. I appreciated the time and education lesson. Thanks, Duston!

Our HVAC Service Technician John M[redacted] from Bonney was very helpful, friendly and explained everything to us very nicely. I couldn't be more happier. Our family experience with John M[redacted] was such a success that we highly recommend Bonney.

Nick K[redacted] was very knowledgeable. He was very clear and really took his time explaining the issues with my HVAC system. Extremely professional and polite. My only issue is with scheduling appointment times. Bonney's main office schedules a window of time for the technician to come out to your house and usually they are off by at least an hour or two. This is not the technicians fault. Calling the customer who is waiting would be a great way to improve the overall experience. That being said, I would still highly recommend Nick/Bonney!

Alex ** arrived on time, was very cordial and professional. He immediately diagnosed our plumbing drain problem, and cleared the drain so it was usable again. He then video scoped out the drain, both back into the house and down to the street, letting us see for ourselves what the condition was. We asked him to give us a quote on a fix that would last, and he came back with a quote on a method that would probably last indefinitely, but keep us from having to break up our driveway and re-paving it. He even took away the mass of tree roots he'd pulled out of our drain so they wouldn't stink up our trash cans. All of this took little more than an hour.

Eddie arrived on time and went to work on the inspection of the HVAC. He was very easy to talk to, and knowledgeable about the HVAC system. The system is 40 years old and he gave it a thorough review.

Eddie reviewed the results with me and showed me pictures of the air system in the attic. Eddie is obviously an expert on HVAC. He answered all of my questions with easy to understand explanation.

Great Job!

Scott K[redacted] is a winner! He answered all my questions and even though Bonney is now a paperless company, they mailed me a personal copy of my invoice in a timely manner. I really appreciated that! Not only did Scott take care of my system during the appointment but set a followup with me a few days later!

technician was well trained and polite. he solved our problem and corrected .

We have been most impressed with the professional and courteous service we've received, since becoming Bonney clients. It is a pleasure to have Vitaliy come to our home and service our heating and air-conditioning. We request him and will continue to do so! He is polite, extremely well-qualified, very professional, personable and a good communicator. His explanations are easy to understand. We'd give him an A+. He's an asset to Bonney.

Was surprised and delighted with the very professional knowledgeable information provided by Clinton R. We were very aware of the age of our water heater and the probability that it's time of affective operation must be limited. Clinton showed patience and expertise in explaining to general condition of our old timer water heater. We now know and understand that although it is functioning fairly well at this time we are now knowledgeable of the worming signs of impending need to replace

Bonney Plumbing used the scare tactic to try and scam my grandparents out of $7,250. Their service tech with 15 years experience claimed he had never seen a heat exchanger in such bad shape and said they were basically killing themselves because of all the carbon monoxide being dumped into their mobile home. My girlfriend runs the service department at a Union heating and plumbing mechanical company and had 2 techs look at the wall heater and there is NOTHING wrong with it. A tool called a fluke CO2 detector was used to walk through the entire mobile home and not a trace of carbon monoxide was detected. She then called for pricing on a new wall heater and found one could be purchased for $930 and the labor would be for 2 technicians for about 4 hours each to install a new wall heater. We then went to YELP and read numerous reviews on other people they tried to rip off or did rip off. We then posted a yelp review of our own and they tried to justify that everything is flat rate pricing to make it fair. How is it fair trying to charge elderly people over 7K for a job that another company would only charge 3K for? How is it fair to take advantage of elderly people and take their money when nothing is wrong with their heater? Nothing but lies and stealing if you go with Bonney Plumbing.

Nick showed up on time on a Saturday to evaluate our air-conditioning system, after we detected hot air blowing out of the register. He was friendly, courteous, and thorough in his explanation of the problem. He arranged for a followup visit later that day with a colleague. We have had interactions with Nick in the past, and continue to find him an exceptional representative of Bonney. I can't recommend him highly enough.

The technician, David B., came out today to drain my water heater. He was very helpful and showed me the gas shutoff valve and the water shutoff valve. I had no idea where they were located. My water heater is only 3 years old and the original installers offered no such service. I was very pleased with this representative of Bonney Plumbing and will certainly have him again if any problems arise in the future.

Comfort Advisor is the right title for Mary. As soon as she walked in the door, she made me feel at ease. She is very knowedgeable in every technical aspect of the job, yet her amiable personality made decision making less stressful. All my encounters with Bonney personnel have been very positive (including the technician Nick who made the initial diagnosis), but Mary stands out as one of the best. Thank you Bonney for sending me such good people!

Adam J[redacted],Plumbing Service Technician,provided excellent professional customer friendly service in resolving my clogged drain issue.

Very personable and professional. Took the time to explain what and why he was checking the things he was checking!

I got a $59 service to my HVAC. Eddie the tech was on time, friendly and honest. I was extremely pleased with my service.

Bonney Plumbing, Heating and Air has done a great job for us. They have replaced our water heater and heating and air conditioning. Their staff is friendly, courteous and knowledgeable. We are on their BAM (Bonney Annual Maint) plan and just had our heating and A/C maint. Brandon K. was not only on time, he was early. He was courteous and friendly and explained what he was doing and the overall status of our unit. He was done in about an hour and a half and cleaned everything after he was done. Brandon K. is a great example of the types of technicians you will encounter with Bonney. Professional, friendly and experts.

Steve was outstanding. Right on time, didn't try to talk us in to things we didn't need right now and did everything fast and efficiently. Always explained the charges if we asked for other things. His smile and customer relations were A+. We have used Bonney before but the serviceman wasn't nearly as nice.

Nolan did our annual air conditioning review. He was knowledgeable and efficient. Nolan is welcome to come back next year.