Bonney Plumbing

Eddie was a very thorough technician and educated me on things dealing with my heating and air-conditioning system.my wife and I decided to replace our heating and air-conditioning system and we are very thankful that we did. Our new system is cooling our house better than it is ever been before.

We had our HVAC and furnace replaced.
All of the Bonney personnel did a great job dur[redacted] this whole process
Nick K[redacted]: HVAC Maintenance Tech
Mary Sobate : Comfort Advisor
Matt M[redacted] Ryan S., Bobby T, the installers

Guillermo did a super job!

Nathaniel did an excellent job!!! We were concerned that we would not be able to set the toilet due to missing concrete, but he accomplished the job. Needless to say, we were most pleased with Nathaniel and the job he did!

5 stars, thank you joey.

Kirk E[redacted] came to our house for the first time to do the annual air conditioner check up. He was very professional and courteous. Much appreciated and I'll request him again in the future. Great job Kirk.

Excellent service. Very friendly, and explained everything in a clear and concise manner. Would highly recommend Bonney Plumbing and especially Clinto R, from Bonney.

A special thanks to Shawn M. & Bobby who came to the home of elderly relatives re a backed up sewer line. They quickly determined it was a county problem and were kind enough to get ahold of the county and get someone from the county dispatched to fix the problem thereby saving my relatives money.

Thanks Shawn M. and Bobby for you help in getting this taken care of!

I have recently become a homeowner in Roseville. This was my first experience with Bonney Plumbing. If service technician John M is what I can expect for future service, then you have a customer for life. He was very thorough, friendly, knowledgeable, and patient. He explained everything he was doing and what I needed to do to obtain the best service from my furnace and A/C. I was charged a very reasonable amount for what he did and the amount of time he spent doing it.

[redacted] was very through and did a great job. He explained everything.

Marvin H. quickly and thoroughly inspected my AC system today. He left the house and equipment clean. He left me with only continued positive feeling about using the Bonney BAM system. Marvin recommended and installed a limit switch on the secondary condensation pan in the attic which no one had noticed in the past. I have had issues with overflowing pan before in other homes and did not know or think to research a limit switch. I am very grateful to Marvin for noticing and fixing this potential issue.

Jesus and Stephen performed an inspection on our home air conditioning system. They were on time, professional, and provided excellent customer service.

Called them with the issue and they were out within a couple hours, on a Sunday & a holiday. Everything went great, the service was wonderful.

Thank you for sending Shawn M[redacted] to address our plumbing issues. He is very knowledgeable and explained what was going on so we could understand and make the right decision. He fixed the toilet problem and helped us to understand the ins and outs of our new garbage disposer.
Thank You

Review: I had a hot water heater installed yesterday by this company and they did a great job and I am very happy with it. However during the sales process the salesman told me my water pressure was 55PSi and that was to high and I needed to purchase a regulator for over $700 to bring down this pressure or it would blow out my appliances. I checked the Fair Oaks Water District and also an inspector and they both told me this was untrue. I was told that PSI around a 100 would not affect appliances. So I just don't appreciate this type of deception. It really knocks this company down a notch in my opinion. I also got a quote from Mr [redacted] and they tried to pull the same deception.Desired Settlement: I am not looking for a settlement. Just want this company to apologize and stop this deception. Most people can't afford this stuff and its a shame to do this to folks.

Business

Response:

I spoke to Mr. [redacted] after speaking to our technician, [redacted]., and verified [redacted] completely understood our policy and procedures on Pressure Reducing Valve recommendation for replacement. He did an outstanding job and does completely understand our policy. [redacted] remembered this call vividly and stated he remembers the water pressure at 75PSI and not 55PSI. He stated he would never recommend replacing the PRV at 55. There was no formal rec. on his invoice which indicates it was not something he was concerned about. I relayed this conversation and our policies to Mr. [redacted] and he seemed very satisfied. Said he may have misunderstood [redacted]'s original PSI test number. I feel Mr. [redacted] is completely happy. Thank You, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I feel that I misunderstood what [redacted] told me about my water pressure and sincerely apologize for this error on my part. They did great work on the water heater and I highly recommend them.[redacted]

Martin H[redacted] was the plumber that came out today and took care of my kitchen plumbing problem. He was professional and did an excellent job in resolving the problem.

Eddie R. did a great job! He was polite, and explained everything that was a concern, and clearly explained all of my options. He was sincere, and I appreciated his time and effort. Well done!

My experience with Bonney Plumbing,Heating & Air was great. The plumber Martin H. was very knowlegable and efficient. I was also able to get an appointment the same day I called.

Martin **, Martin *, and Francisco were a great team. Funny, polite and professional. They were here within 20 minutes of the time we called.Will highly recommend to anyone who needs plumbing service. Will use again! Job was done perfectly and everything is working properly again. They also gave a very good description of what was going on and showed us everything through cameras. Thank you Bonney!

Gabriel did a great job. He worked fast and explained what was needed. I appreciate the quality service.