Bonney Plumbing

Eddie R. Was professional and very knowledgeable. Provide recommendation to prolong our aging system. He was early & courteous.

Kirk did a great job finding the problem and correcting it.

Bonney has always done a stellar job. John M. did a great job servicing my air conditioning system and in helping me select a new system. Would highly recommend!

I am a BAM client. I scheduled my Air Conditioner check up. Jesus Alvarez and Andrew Petrovich were on time and did a good job. They even changed the batteries in my smoke alarms. I appreciate their time and attention.

Sincerely,

Diane Welsh

The Technician, Clinton R[redacted], was very courteous and knowledgeable and explained the technical details of parts and how they impacted the system operation - with the extended problems that would result if repair/replacement were not addressed.

Review: I was having problems with my home AC unit. I called Bonney Heating and Ait. to come and look at the unit. I have never had a problem with the unit, and know nothing about AC units. On 7/3/2015 the Tech told me that the parts that kick start the compressor on were bad. It was going to cost me $837.00 to fix the two broken parts. With it being so hot in my house, I didn't know of anything else to do, so I asked him to change out the parts. He did tell me there was a chance that the parts wouldn't be the problem, and the unit would still not work. But he told me that the compressor was on, and it was blowing cool air. He told me that it will take a long time to cool the house because it was 96 degrees in the house. Knowing that I never turned the system off. After two days of it still being warm in my house I called the company back. They sent the same Tech out on 7/6/2015, and he told me that the compressor is not working correctly. The only thing he could do was try and put more "coolant" in the system. This was going to cost $360.00 more dollars. At this point its extremely frustrating to be sitting in my house when its so hot, and all I want is the AC unit fixed. After paying all this money, the tech said the only thing he can do is replace the compressor for a little over $3000.00 or replace the unit for over $10000.00. The only way I can get the money I already paid towards the next fix is if I replace the entire system a little over 10 thousand dollars. I feel so taken advantage of! I lost almost $800.00 for nothing! Nothing is fixed. How can they ask someone to pay all this money for nothing to work? I reached out to a friend who is a Journeyman HVAC/R Technician with 8 years in the field out of Local [redacted]. He told me that the parts used were no more then $16.00 parts. Im all for fair pay for a company to fix my unit, but this inflate is This company is taking advantage of its customers by charging astronomical parts mark up. My system is only 14 years old.Desired Settlement: bottom line, I want the unit to work. If I'm going to need a new compressor, the money I already paid ($748.00)for nothing to work should go towards a new compressor.

Business

Response:

Dear Mr. [redacted],My Name is [redacted]. I have taken over the duties of [redacted]. I would like to absolutely get this matter resolved as soon as possible. [redacted] left notes in regard to Ms [redacted] concerns. She last noted that she sent a response to directly to you on 7/30/14 that stated she was having trouble posting to the web site and ask for your help. Not sure if you received that email or not. Her notes stated that on 7/20 we had gotten a call from her friend Chris who told us that he is an HVAC technician. He stated that he did repairs to fix the system. We where told that he would send us details of the repairs, but we never received and email. With her system being fixed, we are unclear as to how we can further help in resolving this issue. Please let me know what the next step is and I will gladly help. Regards,[redacted]

Consumer

Response:

I am rejecting this response because: I'm not sure how this all works, but I feel that 847.00 is a lot of money when I'm told that the two parts that were fixed were 16.00 parts. The tech was not here for more then 30 minutes. How can that be 847.00? Then when I called back to say the parts were not working he charged me 89.00 more dollars. For the AC never to work why charge me more money? I would like to understand this.Thank you, [redacted]

Business

Response:

We absolutely want to make every effort to resolve thisissue. To answer your question about the $837 charge, you were charged$369 for the duel capacitor, $369 for the start assist, an $99 for the Bonneymaintenance program. As for the $89 diagnostic fee for the next visit after theoriginal visit, it is agreed that we can refund that to you. If you are wantingany further refund, we will need the information for where you got the price ofthe parts, what parts were ordered, the license number of your friend who isthe technician, and what work he did. Once we receive this information, we willbe happy to take a further look into this in effort to come to a moresatisfactory resolution. Thank you,[redacted]Tell us why here...

Brandon informed me of all steps he was taking. Always working towards solving our problem. We are very happy with the final results.

Joey explained what job he was going to perform in a very professional manner, and seemed very knowledgable of the subject matter. Completed the service call of the six month service inspection of AC unit in a very timely and curtious manner.

Dustin H. was courteous, professional and informative. If we have a need to have Bonney Plumbing return to our home, we would welcome him.

Marvin,

Having met Marvin for the first time today my wife and I were most impressed

with his knowledge of air conditioning and heating systems. We found him to be very helpful in explaining what he considered possible options for fixing our problem.

Review: back in June 2015 I requested to have my BAM membership cancelled. I was told they would put in the request to the department that handles that. In July 2015 I reviewed my credit card statement and they charged for June and July 2015. I called them back requesting the cancellation again in July 2015 and they said the cancellation was pending, a [redacted] from the department called me and said they would like to discuss the cancellation. I called her back, left a message stating I don't need to talk about the cancellation and to just cancel the membership. I reviewed my credit card statement again and sure enough no cancellation, but a charge of $8.25 for Aug 2015. I called again and left another message to cancel the membership and credit me back for June, July and Aug. I'm still waiting on a callback stating they cancelled my membership.[redacted]Desired Settlement: Credit for June, July and Aug back on my credit card.

Business

Response:

To Whom It May Concern:We apologize for the frustration that [redacted] experienced with our company. We truly desire that choosing to do business with us is easy and enjoyable. Apparently, we missed that here. [redacted] has been a long-time customer of Bonney and regret that we created this concern.I have verified that all charges requested by [redacted] have been refunded to her credit card and that the Membership has been cancelled. Regarding the complaint that she was charged again in August… That is incorrect. The reference that she should see on her statement is actually a credit of the June charge as she had requested. I have attached a summary of our merchant account statement for verification. I do realize that it took another cycle (July) for accounting to cancel the agreement. Again, I apologize for the delay in this process. As a token of our desire for customer service, I have issued a refund for the other 5 months of monthly payments for 2015. This will be mailed out as a check to the address on file. We’d love the opportunity to serve [redacted] in the future and will use this to improve our communication paths internally and with our customers.Thank you,[redacted], Bonney Plumbing, LLC

Today I had my annual A/C inspection with Bonney Plumbing. The technician was Robert C[redacted]. He was friendly, courteous, knowledgeable and did NOT pressure me into any unnecessary repairs. He did advise me on some issues and made some recommendations to avoid problems/failures in the future.

Plumbing service technician Clinton R provided arrived on time, provided professional and courteous service. Very helpful and answered all questions.

On 12/28 & 12/29, did an excellent job with the replacement of ductwork and adding attic insulation. Work done professionally, relatively quietly, and the work area was cleaner than when they started.

Outstanding company with very good and through customer service. Tech John M is very knowledgable and proficient at his job. He did a good job explaining everything, making recommendations, showing me where there were issues with my A/C unit and he was able to get everything working great.

This is the 2nd time I've had to call on Bonney Plumbing for two separate situations and have been very satisfied each time. The tech that came out the 2nd time around, Dustin, immediately knew how to fix the problem. He was professional and clean. Thank you Bonney for having Dustin to represent you.

Clinton R from Bonney Plumbing, Heating & AIr from Sacramento was great. He arrived ahead of time(!), was very professional, and very pleasant. He completed my work within a reasonable amount of time and I did not feel that I was overcharged. Also, I felt very comfortable having him in my house.

Review: Bonney plumbing was called out on 3-09-14 to unplug the bathroom sinks which were draining slow. There was a separated charge for the backup in the garage sink and kitchen sink. There employee [redacted] unclogged the kitchen sink per clean out. He then entered the bathroom and was concerned about the p-trap and at first wanted me to sign a release of liability if there was any damage. Said he was not sure a snake would go through the pipes. He went ahead and sent the snake and he said he brought out some hair, but that I needed the entire piping system changed. Now he left the sinks really backed up where they would not drain at all and charged me anyway. He said the current charge for the repair of all piping would be $1,657.00. I called c/s and asked that a special called BAM be reimbursed of $99.00 and the charge for the bathroom sinks be removed and just be charged for full fee for the kitchen sinks. Called twice no return call. On 3/11/14 Called ROOTER-JET INC, [redacted] unclogged the sinks in the bathroom within 30 minutes. I can't believe the first thing I seen was Bonney plumming on your website. Several people I talked to do not like their business.Desired Settlement: I would like the BAM special which was a charge of $99.00 removed, there will be no need for any future inspections. Take the charge off for the bathroom sinks $135.00 was not resolved and just pay for the charge of $158.82 for the clog in kitchen and garage sinks. I was told by the ROOTER-JET INC. that how can you charge someone if you did not fix the problem. I agree.

Business

Response:

To Whom It May Concern:

I recently had my heating and air conditioner until replaced and relocated to the back of my house. Years ago we had added and addition to our home and our old unit was just not reaching all the areas we needed covered due to the new addition. The gentlemen at Bonney Plumbing were all professional and helpful from the start of the job to the finish. I could not have been more pleased. The gentlemen I have the pleasure of working with were:

EDDIE R.

HVAC Service Technician

JAMIE W.

HVAC Field Supervisor

PATRICK E.

HVAC Installer

CARLOS M.

HVAC Installer

RYAN S.

HVAC Installer

Thank you all for a job well done.

My old HVAC system was not keeping me cool, so I called Bonney. They sent Bryan, who inspected the entire system. I broke my foot months ago and am unable to walk, so he took pictures and showed me the overheating compressor. He said it only had half the refrigerant it needed. His recommendation was to recommend a new system, because the leaks in the existing system would never hold new refrigerant. I knew this upgrade was overdue, so I welcomed Bonney Advisor Mary who presented some options. I made a choice, and the NEXT DAY, they started at 9AM and finished by 4PM. Patrick, Carlos and Ryan installed a brand new Rheem system which is working great. I'd used Bonney in the past for small repairs, and was always pleased. I'm happy to say they excelled installing a new HVAC system for me.