Border Plumbing Heating & Air

Aaron was extremely helpful, answered all our questions and explained how our HVAC system works
He was polite, professional, and on time
We are grateful for the good service we always get from Border Plumbing and Heating

Adam was professional, courteous and very knowledgable about his jobHe did a thorough job and made short work of itHe even went above and beyond by vacuuming the area he worked inMy furnace is working great thanks to himHe is an asset to your business

Jeff *** arrived to resolve a noise coming from our heat pumpFirst, he was on timeSecond, he reiterated the service fee right away, upfrontAfter a quick orientation and walk around he quickly zeroed in on the probable problem making the noiseHe then looked over the entire system which had not been done since install years agoHe recognised a warranty covered furnace repair necessary and the failure of the outside sensorHe also made us aware of the ability to change the system from heat pump heating to gas only as the price of nat gas is now less than getting the equivalent heat from the heat pumpDuring the diagnostic process he ran into a programming issue enabling gas only operation and called for assistance resolving the issueWe were impressed with thisAs a now retired Director of Trades Training, a golden rule for for employees of all occupations is: "No one knows all the answers, but the best know where to find the answers"He had no fear calling for assistance and in doing so gained our confidence in his ability and the company's standardsHe left our home and the equipment neat and cleanWe have no problem recommending Border Plumbing Heating & Air and Jeff *** to anyoneThis is how the trade should operate

Great serviceProfessional installationWhen I had an air leak that was making noise, they fixed it promptly

Excellent company excellent employee Aaron ***

Steve was friendly, efficient and did great work

Steven was working on maintenance at our neighboursI saw him/truck outside working on AC unit and asked him a few questions about our unitHe said he would come over after completing this jobWhat a wealth of knowledge this young man hasHe serviced our AC, found issues from original new home install plus picked up on humidifier concerns with all hope to resolve our balance issues in our homeVery conscientious and took the time to explain issues and provide resolutionsKnowing that we can call them and would be priority in future should any AC issues arise in the hot summer is reassuringMy neighbour has worked with this company and I would highly recommend them as well

I was very pleased with the work of Steve & his assistant Steve was very knowledgeable They did the work in a fast & economical manner

Very polite, knowledgeable and thorough technicianAdam took the time to explain thingsThank You

We always have Justin attend our home since we joined up for the energy savings deal and began our services with Border Justin is very professional, knowlegeable and has a caring attitude He takes his time to explain everything and only recommends repairs when it is warranted Border plumbing agreement is the best plan in our Okanagan market It provides customers free inspections every year for the following: heating, air conditioning, plumbing and now their new added service: electrical check up A one stop shopping We always ask for Justin as we feel that if the same technician returns every year, he is in the better position to know our furnance and air conditioner We tease him by having nicknamed him our heating and air conditioner doctor Excellent service and we intend to continue our maintenance with Border and Justin

recently I entered into the Energy Saving Agreement with Border Plumbing and Heating Aaron S did the furnace service, Steve S inspected the plumbing and replaced washing machine hoses, Terry T inspected the electrical A few weeks later Brad C arrived on time to replace the igniter on my furnace All these Border employees were on time, efficient and thorough I feel safe with Border on my side

Justin Lund was the service specialist that came to work on our Furnace
He was very professional, explained everything that was going on and got it working again
I was very impressed with the overall experience and would definitely recommend this business to any one needing work

Service call to check out furnace with questionable heating
After a minor repair, Aaron spent well over an hour checking the running through an entire cycle to ensure that it was heating properlyExplained the system to me so that I understand its natural cycle -- i.ehow far the temperature can fall before it cuts in Then he helped me, above the call of duty, to light my fireplace

This morning Steven R checked our furnaceWhen he was finished, he reviewed his findings with us and explained any concerns to our attention and what recourse we might considerWe are quite pleased with the manner in which he performed his inspection and would highly recommend him

Very thorough and courteous service; sales pitch earnest and sincere but not pushy Technician was very professional and seems to take pride in his work and in his employer

Great explanation of service provided and the options available Thorough coverage of results of the inspection and why they were important

I would like to thank Shawn *** for a wonderful job he has done today by upgrading all our plumbing systemAs always he was so efficient
October 11, - Werner ***

Excellent service oriented Used booties in the houseWas very friendly and approachable Calm and not rushed Made recommendations for repairs without pressure Serviced the Air Conditioning Unit and replaced a few parts Very efficient service

Thanks for the quick service and professionalism into my furnace issues!

Adam from Border Plumbing came to our home to service our furnace for the yearHe was very cordial & pleasant to deal with as well as explaining all that he had done & asked it any questionsHe was honest as we both looked at the filter & he suggested leaving it till spring before changing as you could still see thru it & we appreciated that as they cost $to replaceWe appreciate his honesty & pleasant manner & he said just to phone Border in the spring & they could come by with a new filterWow what exceptional service from Adam & the Company he represents, Border Plumbing