Hi [redacted] ,I’ve gone ahead and cancelled your website membership, but you still have access to the site until December No charges have been made to your credit card and you won’t be billed unless you sign up again.Please let me know if you need help with anything else.Sincerely, [redacted] Customer Support@testkitchenhelpAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
Hi ***,I'm so sorry for the confusion on that! I've gone ahead and made a note on your account that the book was returned, and I've cleared any balance You're not responsible for any payment for that book.We do print in advance, so feel free to disregard any invoices you may receive in the near future.Let us know if there is anything else we can do to help!Sincerely, [redacted] Customer Loyalty and SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi [redacted] ,I’ve gone ahead and cancelled your website membership renewal and voided any payment No charge has been processed, and you will not be billed for the site unless you sign up again.I've also removed your credit card information from our system.Sincerely,AndrewCustomer SupportAmerica's Test Kitchen
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear Revdex.com,In regards to Complaint # [redacted] , [redacted] .Our records do indicate that the customer, Ms [redacted] did sign up for our Continuity series on 12/8/ Per the customer’s request, we have closed Ms [redacted] ’s account, and cleared all billing She is not responsible for any payment and is free to keep the book received, as a gift from us No credit agencies have been or will be informed, and Ms [redacted] ’s credit rating has not been and will not be affected We do print in advance, so Ms [redacted] can safely disregard any invoices she may receive from us in the near future We have also removed her from any future correspondence, and will not send any future mailings.Sincerely [redacted] Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
In regards to Complaint # [redacted] , [redacted] Our records do indicate that Ms [redacted] signed up for an America's Test Kitchen website membership on August 19, which continued to an annual membership on July Ms [redacted] also signed up for a day trial of our Online Cooking School membership on August 19, which continued to a paid monthly recurring membership on July As requested, we have cancelled these memberships and refunded the charges of $and $to her credit cardDue to a system limitation, we are unable to refund the remaining $to her credit card, and the remaining amount will be refunded by checkMs [redacted] will receive the additional check by mail within 4-weeks Ms [redacted] will not be charged again for our website unless she chooses to sign up in the future We have also removed her from any future correspondence, and will not send any future mailings.Sincerely [redacted] Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Hi ***,I’m sorry for any confusionIt looks like this order was placed with one of our representatives during a sales call.I've made a note on your account and cleared that balance for you You are not responsible for any payments, and are free to keep or dispose of that book as you see fit.We do not report to any credit bureau, so your credit rating has not been and will not be affected.I've also removed you from any future promotions or sales calls.Please let me know if you need any further assistance.Sincerely [redacted] FinfrockCustomer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved However, I would not have had to taken this action if terminating subscriptions was not such a hassle on your siteI tried many times to reach ATK via your number and was unable to resolve my issueThank you for terminating the subscription and deleting my CC account info from the site Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hi ***,I'm so sorry for the frustration on this! I see that we received that return on November 16, and the balance was cleared the same dayWe do print our bills in advance, so it looks like that invoice was mailed out to you before we received that book back.I've removed you from any future mailings or contactAgain, we do print in advance, so we appreciate your patience if you receive any contact in the very near future.We do not report to any credit bureau, so your credit rating has not been and will not be affected in any way.Sincerely, [redacted] America's Test Kitchen
Hi [redacted] ,We're so sorry for the misunderstanding! Your subscription renewal has been cancelled, and we've refunded that renewal charge You should see that refund back on your account within 3-business days.Sincerely, [redacted] Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi ***,We're so sorry for the confusion on this - it looks like you may have signed up for two separate services, but only cancelled one.I’ve cancelled your account and you should see a refund in the next 3-business daysSincerely [redacted] Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi [redacted] ,I’m sorry for any confusion! I’ve removed you from our cookbook program, and you won’t receive any further cookbooks unless they are specifically ordered by you.I've also closed your account and cleared the balance, so you aren't responsible for any payment.Feel free to reach out if you need any further assistance.Sincerely, [redacted] Customer SupportAmerica's Test Kitchen
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I previously filed a complaint about an extremely complicated unsubscription process from the Cook's Illustrated website (copied in full below)The company replied stating that they had removed by credit card data and finished the trial (copied in full below)Despite that promise I received the following message from them two days ago (at Jun 12): --- start of quote Hi [redacted] , It looks like we were unable to process payment on your CooksIllustrated.com Standard Membership order with the information you provided, and your membership has been discontinuedPlease update your payment information here so that you can continue to enjoy cooking with our foolproof recipes! CREDIT CARD TYPE VI CREDIT CARD NUMBER [redacted] --- end of quote So they tried to charge my card (I deactivated it as a precaution), they still have it on file (otherwise they wouldn't have four last digits) and their response was an outright lie=== the previous complaint goes below === I entered a trial membership at Cook's Illustrated website on 05/28/to check if it can be useful for meThe form implied that this is a trial that can be cancelled and not a year-long commitmentHowever there is no way to unsubscribe from the trial on the website, they require a phone call to unsubscribeThe phone is an American one so the cost of an international call involving a wait on their line will be incurred on meMoreover, there is no way to remove my account and my credit card from their website, as I'm clearly not inclined to have any business with the company ever again === the company's response goes below === We’re sorry to see you go! I’ve gone ahead and cancelled your website membership, and removed your credit card from our systemNo charges have been made to your credit card and you won’t be billed unless you sign up againI've also removed your email address from our mailing lists, so you shouldn't receive any emails from us in the futureKeep in mind that it can take 7-business days for our email list to update, so you may receive emails during that timeSincerely, [redacted] America's Test Kitchen/Cook's Illustrated/Cook's Country I want my credit card data truly removed from their system Regards, Dmitrii Groshev
Hi ***,I'm so sorry for the confusion on that.America's Test Kitchen does not have access to customer credit card information that hasn't been explicitly entered into our systems by a customer Occasionally, the credit card issuer will provide us with updated information on cards that may have expired or been reissued in order to ensure continuity of subscriptions for our members, and this appears to be the case with your account.I do see that your membership has been cancelled, and you've been refunded in full for that renewal.Please let us know if you have any further questions.Sincerely, [redacted] Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi ***,I do apologize for any frustration I've gone ahead and cancelled your account, and provided a full refund.I've also removed you from our email list going forward, so you shouldn't receive any newsletters from us in the future.During the signup process, we give customers the option to choose which newsletters they'd like to receive - I do apologize if that process was not clear.Let us know if there's anything else we can do to help, or feel free to reach out at [email protected], [redacted] Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
We're sorry for any frustration.I've cancelled your website membership renewal, but you’ll continue to have access to the site until May You won’t be billed for the site unless you sign up again.I've also removed your credit card information from our system so you can't be charged again without
providing new information.Sincerely,AndrewCustomer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi [redacted] ,I’ve gone ahead and cancelled your website membership, but you still have access to the site until December No charges have been made to your credit card and you won’t be billed unless you sign up again.Please let me know if you need help with anything else.Sincerely, [redacted] Customer Support@testkitchenhelpAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
Hi ***,I'm so sorry for the confusion on that! I've gone ahead and made a note on your account that the book was returned, and I've cleared any balance You're not responsible for any payment for that book.We do print in advance, so feel free to disregard any invoices you may receive in the near future.Let us know if there is anything else we can do to help!Sincerely, [redacted] Customer Loyalty and SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi [redacted] ,I’ve gone ahead and cancelled your website membership renewal and voided any payment No charge has been processed, and you will not be billed for the site unless you sign up again.I've also removed your credit card information from our system.Sincerely,AndrewCustomer SupportAmerica's Test Kitchen
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear Revdex.com,In regards to Complaint # [redacted] , [redacted] .Our records do indicate that the customer, Ms [redacted] did sign up for our Continuity series on 12/8/ Per the customer’s request, we have closed Ms [redacted] ’s account, and cleared all billing She is not responsible for any payment and is free to keep the book received, as a gift from us No credit agencies have been or will be informed, and Ms [redacted] ’s credit rating has not been and will not be affected We do print in advance, so Ms [redacted] can safely disregard any invoices she may receive from us in the near future We have also removed her from any future correspondence, and will not send any future mailings.Sincerely [redacted] Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
In regards to Complaint # [redacted] , [redacted] Our records do indicate that Ms [redacted] signed up for an America's Test Kitchen website membership on August 19, which continued to an annual membership on July Ms [redacted] also signed up for a day trial of our Online Cooking School membership on August 19, which continued to a paid monthly recurring membership on July As requested, we have cancelled these memberships and refunded the charges of $and $to her credit cardDue to a system limitation, we are unable to refund the remaining $to her credit card, and the remaining amount will be refunded by checkMs [redacted] will receive the additional check by mail within 4-weeks Ms [redacted] will not be charged again for our website unless she chooses to sign up in the future We have also removed her from any future correspondence, and will not send any future mailings.Sincerely [redacted] Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Hi ***,I’m sorry for any confusionIt looks like this order was placed with one of our representatives during a sales call.I've made a note on your account and cleared that balance for you You are not responsible for any payments, and are free to keep or dispose of that book as you see fit.We do not report to any credit bureau, so your credit rating has not been and will not be affected.I've also removed you from any future promotions or sales calls.Please let me know if you need any further assistance.Sincerely [redacted] FinfrockCustomer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved However, I would not have had to taken this action if terminating subscriptions was not such a hassle on your siteI tried many times to reach ATK via your number and was unable to resolve my issueThank you for terminating the subscription and deleting my CC account info from the site Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hi ***,I'm so sorry for the frustration on this! I see that we received that return on November 16, and the balance was cleared the same dayWe do print our bills in advance, so it looks like that invoice was mailed out to you before we received that book back.I've removed you from any future mailings or contactAgain, we do print in advance, so we appreciate your patience if you receive any contact in the very near future.We do not report to any credit bureau, so your credit rating has not been and will not be affected in any way.Sincerely, [redacted] America's Test Kitchen
Hi [redacted] ,We're so sorry for the misunderstanding! Your subscription renewal has been cancelled, and we've refunded that renewal charge You should see that refund back on your account within 3-business days.Sincerely, [redacted] Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi ***,We're so sorry for the confusion on this - it looks like you may have signed up for two separate services, but only cancelled one.I’ve cancelled your account and you should see a refund in the next 3-business daysSincerely [redacted] Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi [redacted] ,I’m sorry for any confusion! I’ve removed you from our cookbook program, and you won’t receive any further cookbooks unless they are specifically ordered by you.I've also closed your account and cleared the balance, so you aren't responsible for any payment.Feel free to reach out if you need any further assistance.Sincerely, [redacted] Customer SupportAmerica's Test Kitchen
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I previously filed a complaint about an extremely complicated unsubscription process from the Cook's Illustrated website (copied in full below)The company replied stating that they had removed by credit card data and finished the trial (copied in full below)Despite that promise I received the following message from them two days ago (at Jun 12): --- start of quote Hi [redacted] , It looks like we were unable to process payment on your CooksIllustrated.com Standard Membership order with the information you provided, and your membership has been discontinuedPlease update your payment information here so that you can continue to enjoy cooking with our foolproof recipes! CREDIT CARD TYPE VI CREDIT CARD NUMBER [redacted] --- end of quote So they tried to charge my card (I deactivated it as a precaution), they still have it on file (otherwise they wouldn't have four last digits) and their response was an outright lie=== the previous complaint goes below === I entered a trial membership at Cook's Illustrated website on 05/28/to check if it can be useful for meThe form implied that this is a trial that can be cancelled and not a year-long commitmentHowever there is no way to unsubscribe from the trial on the website, they require a phone call to unsubscribeThe phone is an American one so the cost of an international call involving a wait on their line will be incurred on meMoreover, there is no way to remove my account and my credit card from their website, as I'm clearly not inclined to have any business with the company ever again === the company's response goes below === We’re sorry to see you go! I’ve gone ahead and cancelled your website membership, and removed your credit card from our systemNo charges have been made to your credit card and you won’t be billed unless you sign up againI've also removed your email address from our mailing lists, so you shouldn't receive any emails from us in the futureKeep in mind that it can take 7-business days for our email list to update, so you may receive emails during that timeSincerely, [redacted] America's Test Kitchen/Cook's Illustrated/Cook's Country I want my credit card data truly removed from their system Regards, Dmitrii Groshev
Hi ***,I'm so sorry for the confusion on that.America's Test Kitchen does not have access to customer credit card information that hasn't been explicitly entered into our systems by a customer Occasionally, the credit card issuer will provide us with updated information on cards that may have expired or been reissued in order to ensure continuity of subscriptions for our members, and this appears to be the case with your account.I do see that your membership has been cancelled, and you've been refunded in full for that renewal.Please let us know if you have any further questions.Sincerely, [redacted] Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi ***,I do apologize for any frustration I've gone ahead and cancelled your account, and provided a full refund.I've also removed you from our email list going forward, so you shouldn't receive any newsletters from us in the future.During the signup process, we give customers the option to choose which newsletters they'd like to receive - I do apologize if that process was not clear.Let us know if there's anything else we can do to help, or feel free to reach out at [email protected], [redacted] Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
We're sorry for any frustration.I've cancelled your website membership renewal, but you’ll continue to have access to the site until May You won’t be billed for the site unless you sign up again.I've also removed your credit card information from our system so you can't be charged again without
providing new information.Sincerely,AndrewCustomer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***