. Note that the company's response does not preclude the practice of deception and misrepresentation. We were not aware we were signing up for a subscription. There are a couple of possibilities for this: 1) The company is inventing their story completely 2) We signed up for one thing (web site subscription) and did not see the fine print to include the unwanted thing (magazine subscription).Also note that when we called to cancel our agreement, AT NO POINT did the representative make a distinction between the web and magazine subscription. No one said "Did you want to cancel your web subscription and magazine?" Since they came together, this omission seems very odd indeed.We cannot verify they are telling the truth about our supposed sign up for the magazine, but the fact remains we were unaware they were including the subscription in the original agreement.
Regards,
[redacted]
Hi [redacted],I'm so sorry for the confusion on that! I've gone ahead and made a note on your account that the book was returned, and I've cleared any balance. You're not responsible for any payment for that book.We do print in advance, so feel free to disregard any invoices you may receive in...
the near future.Let us know if there is anything else we can do to help!Sincerely,[redacted]Customer Loyalty and SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],I’m sorry for any confusion! I’ve removed you from our cookbook program, and you won’t receive any further cookbooks unless they are specifically ordered by you.I've also closed your account and cleared the balance, so you aren't responsible for any payment.Feel free to reach out if you...
need any further assistance.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I never signed up for our Continuity series on 12/8/16. My mother-in-law purchased a year-long subscription of Cook's Illustrated for my daughter as a Christmas gift. I returned the cookbooks that were sent without request in September using the return label provided. I received an additional bill for the cookbooks last week; I will disregard future bills for the cookbooks I returned months ago.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Our records do indicate that the customer, Mr. [redacted] did sign up for our Continuity series in 2014. Per the customer’s request, we have closed Mr. [redacted]’ account, and cleared all billing. He is not responsible for any payment and is free to keep the book received, as a gift from us....
No credit agencies have been or will be informed, and Mr. [redacted]’ credit rating has not been and will not be affected. We do print in advance, so Mr. [redacted] can safely disregard any invoices he may receive from us in the near future. We have also removed him from any future correspondence, and will not send any future mailings.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen
Dear Revdex.com,In regards to Complaint #[redacted], [redacted].Our records do indicate that the customer, Ms. [redacted] did sign up for our Continuity series on 12/8/16. Per the customer’s request, we have closed Ms. [redacted]’s account, and cleared all billing. She is not...
responsible for any payment and is free to keep the book received, as a gift from us. No credit agencies have been or will be informed, and Ms. [redacted]’s credit rating has not been and will not be affected. We do print in advance, so Ms. [redacted] can safely disregard any invoices she may receive from us in the near future. We have also removed her from any future correspondence, and will not send any future mailings.Sincerely[redacted]Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I urge you to change this company's Revdex.com grade as this is a common scam they are doing - just do a google search on it. They should not have an "A" rating for constantly scamming their customers.
Regards,
[redacted]
Hi [redacted],I’m sorry for any confusion. I’ve made a note on your account that the book was returned, and cleared your outstanding balance. We do print in advance, so if you receive a bill going forward, feel free to disregard it.I've also removed you from any future sales calls, so this shouldn't...
happen again.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
Hi [redacted],I'm so sorry for the frustration on this! I see that we received that return on November 16, and the balance was cleared the same day. We do print our bills in advance, so it looks like that invoice was mailed out to you before we received that book back.I've removed you from any future...
mailings or contact. Again, we do print in advance, so we appreciate your patience if you receive any contact in the very near future.We do not report to any credit bureau, so your credit rating has not been and will not be affected in any way.Sincerely,[redacted]America's Test Kitchen
Hi [redacted],I’m sorry for any confusion. It looks like this order was placed with one of our representatives during a sales call.I've made a note on your account and cleared that balance for you. You are not responsible for any payments, and are free to keep or dispose of that book as you see...
fit.We do not report to any credit bureau, so your credit rating has not been and will not be affected.I've also removed you from any future promotions or sales calls.Please let me know if you need any further assistance.Sincerely[redacted] FinfrockCustomer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Hi [redacted],I do apologize for any frustration. I've gone ahead and cancelled your account, and provided a full refund.I've also removed you from our email list going forward, so you shouldn't receive any newsletters from us in the future.During the signup process, we give customers the option to...
choose which newsletters they'd like to receive - I do apologize if that process was not clear.Let us know if there's anything else we can do to help, or feel free to reach out at [email protected],[redacted]Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi [redacted],We're so sorry for the misunderstanding! Your subscription renewal has been cancelled, and we've refunded that renewal charge. You should see that refund back on your account within 3-5 business days.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's...
Hi [redacted],I'm so sorry for your frustration! I've gone ahead and cancelled your membership renewal, but you'll still have access to CooksCountry.com until February 27. I've also removed your credit card from our records.For future reference, you can always reach us at 1-[redacted] during business...
hours, or by sending us an email at the bottom of the page on [redacted]Sincerely,[redacted]America's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I previously filed a complaint about an extremely complicated unsubscription process from the Cook's Illustrated website (copied in full below). The company replied stating that they had removed by credit card data and finished the trial (copied in full below). Despite that promise I received the following message from them two days ago (at Jun 12): --- start of quote Hi [redacted], It looks like we were unable to process payment on your CooksIllustrated.com Standard Membership order with the information you provided, and your membership has been discontinued. Please update your payment information here so that you can continue to enjoy cooking with our foolproof recipes! CREDIT CARD TYPE VI CREDIT CARD NUMBER [redacted] --- end of quote So they tried to charge my card (I deactivated it as a precaution), they still have it on file (otherwise they wouldn't have four last digits) and their response was an outright lie. === the previous complaint goes below === I entered a trial membership at Cook's Illustrated website on 05/28/2017 to check if it can be useful for me. The form implied that this is a trial that can be cancelled and not a year-long commitment. However there is no way to unsubscribe from the trial on the website, they require a phone call to unsubscribe. The phone is an American one so the cost of an international call involving a wait on their line will be incurred on me. Moreover, there is no way to remove my account and my credit card from their website, as I'm clearly not inclined to have any business with the company ever again === the company's response goes below === We’re sorry to see you go! I’ve gone ahead and cancelled your website membership, and removed your credit card from our system. No charges have been made to your credit card and you won’t be billed unless you sign up again. I've also removed your email address from our mailing lists, so you shouldn't receive any emails from us in the future. Keep in mind that it can take 7-10 business days for our email list to update, so you may receive emails during that time. Sincerely, [redacted] America's Test Kitchen/Cook's Illustrated/Cook's Country I want my credit card data truly removed from their system.
Regards,
Dmitrii Groshev
. Note that the company's response does not preclude the practice of deception and misrepresentation. We were not aware we were signing up for a subscription. There are a couple of possibilities for this: 1) The company is inventing their story completely 2) We signed up for one thing (web site subscription) and did not see the fine print to include the unwanted thing (magazine subscription).Also note that when we called to cancel our agreement, AT NO POINT did the representative make a distinction between the web and magazine subscription. No one said "Did you want to cancel your web subscription and magazine?" Since they came together, this omission seems very odd indeed.We cannot verify they are telling the truth about our supposed sign up for the magazine, but the fact remains we were unaware they were including the subscription in the original agreement.
Regards,
[redacted]
Hi [redacted],I'm so sorry for the confusion on that! I've gone ahead and made a note on your account that the book was returned, and I've cleared any balance. You're not responsible for any payment for that book.We do print in advance, so feel free to disregard any invoices you may receive in...
the near future.Let us know if there is anything else we can do to help!Sincerely,[redacted]Customer Loyalty and SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],I’m sorry for any confusion! I’ve removed you from our cookbook program, and you won’t receive any further cookbooks unless they are specifically ordered by you.I've also closed your account and cleared the balance, so you aren't responsible for any payment.Feel free to reach out if you...
need any further assistance.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I never signed up for our Continuity series on 12/8/16. My mother-in-law purchased a year-long subscription of Cook's Illustrated for my daughter as a Christmas gift. I returned the cookbooks that were sent without request in September using the return label provided. I received an additional bill for the cookbooks last week; I will disregard future bills for the cookbooks I returned months ago.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Our records do indicate that the customer, Mr. [redacted] did sign up for our Continuity series in 2014. Per the customer’s request, we have closed Mr. [redacted]’ account, and cleared all billing. He is not responsible for any payment and is free to keep the book received, as a gift from us....
No credit agencies have been or will be informed, and Mr. [redacted]’ credit rating has not been and will not be affected. We do print in advance, so Mr. [redacted] can safely disregard any invoices he may receive from us in the near future. We have also removed him from any future correspondence, and will not send any future mailings.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen
Dear Revdex.com,In regards to Complaint #[redacted], [redacted].Our records do indicate that the customer, Ms. [redacted] did sign up for our Continuity series on 12/8/16. Per the customer’s request, we have closed Ms. [redacted]’s account, and cleared all billing. She is not...
responsible for any payment and is free to keep the book received, as a gift from us. No credit agencies have been or will be informed, and Ms. [redacted]’s credit rating has not been and will not be affected. We do print in advance, so Ms. [redacted] can safely disregard any invoices she may receive from us in the near future. We have also removed her from any future correspondence, and will not send any future mailings.Sincerely[redacted]Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I urge you to change this company's Revdex.com grade as this is a common scam they are doing - just do a google search on it. They should not have an "A" rating for constantly scamming their customers.
Regards,
[redacted]
Hi [redacted],I’m sorry for any confusion. I’ve made a note on your account that the book was returned, and cleared your outstanding balance. We do print in advance, so if you receive a bill going forward, feel free to disregard it.I've also removed you from any future sales calls, so this shouldn't...
happen again.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
Hi [redacted],I'm so sorry for the frustration on this! I see that we received that return on November 16, and the balance was cleared the same day. We do print our bills in advance, so it looks like that invoice was mailed out to you before we received that book back.I've removed you from any future...
mailings or contact. Again, we do print in advance, so we appreciate your patience if you receive any contact in the very near future.We do not report to any credit bureau, so your credit rating has not been and will not be affected in any way.Sincerely,[redacted]America's Test Kitchen
Hi [redacted],I’m sorry for any confusion. It looks like this order was placed with one of our representatives during a sales call.I've made a note on your account and cleared that balance for you. You are not responsible for any payments, and are free to keep or dispose of that book as you see...
fit.We do not report to any credit bureau, so your credit rating has not been and will not be affected.I've also removed you from any future promotions or sales calls.Please let me know if you need any further assistance.Sincerely[redacted] FinfrockCustomer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Hi [redacted],I do apologize for any frustration. I've gone ahead and cancelled your account, and provided a full refund.I've also removed you from our email list going forward, so you shouldn't receive any newsletters from us in the future.During the signup process, we give customers the option to...
choose which newsletters they'd like to receive - I do apologize if that process was not clear.Let us know if there's anything else we can do to help, or feel free to reach out at [email protected],[redacted]Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi [redacted],We're so sorry for the misunderstanding! Your subscription renewal has been cancelled, and we've refunded that renewal charge. You should see that refund back on your account within 3-5 business days.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's...
Country
Hi [redacted],I'm so sorry for your frustration! I've gone ahead and cancelled your membership renewal, but you'll still have access to CooksCountry.com until February 27. I've also removed your credit card from our records.For future reference, you can always reach us at 1-[redacted] during business...
hours, or by sending us an email at the bottom of the page on [redacted]Sincerely,[redacted]America's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I previously filed a complaint about an extremely complicated unsubscription process from the Cook's Illustrated website (copied in full below). The company replied stating that they had removed by credit card data and finished the trial (copied in full below). Despite that promise I received the following message from them two days ago (at Jun 12): --- start of quote Hi [redacted], It looks like we were unable to process payment on your CooksIllustrated.com Standard Membership order with the information you provided, and your membership has been discontinued. Please update your payment information here so that you can continue to enjoy cooking with our foolproof recipes! CREDIT CARD TYPE VI CREDIT CARD NUMBER [redacted] --- end of quote So they tried to charge my card (I deactivated it as a precaution), they still have it on file (otherwise they wouldn't have four last digits) and their response was an outright lie. === the previous complaint goes below === I entered a trial membership at Cook's Illustrated website on 05/28/2017 to check if it can be useful for me. The form implied that this is a trial that can be cancelled and not a year-long commitment. However there is no way to unsubscribe from the trial on the website, they require a phone call to unsubscribe. The phone is an American one so the cost of an international call involving a wait on their line will be incurred on me. Moreover, there is no way to remove my account and my credit card from their website, as I'm clearly not inclined to have any business with the company ever again === the company's response goes below === We’re sorry to see you go! I’ve gone ahead and cancelled your website membership, and removed your credit card from our system. No charges have been made to your credit card and you won’t be billed unless you sign up again. I've also removed your email address from our mailing lists, so you shouldn't receive any emails from us in the future. Keep in mind that it can take 7-10 business days for our email list to update, so you may receive emails during that time. Sincerely, [redacted] America's Test Kitchen/Cook's Illustrated/Cook's Country I want my credit card data truly removed from their system.
Regards,
Dmitrii Groshev