I’m so sorry for the confusionWhile visiting one of our websites, you signed up to receive a sample issue of our Cook's Illustrated magazine.I’ve cancelled the subscription going forward, and you are not responsible for any paymentWe do print in advance, so you can disregard any bills you might
receive from us.Please let me know if I can help with anything else.Sincerely,***Customer SupportAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
I do apologize for that frustration.I’ve cancelled your account and you should see a refund in the next 3-business days. Please let me know if I can help with anything else.Sincerely,***Customer Support@testkitchenhelpAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Hello and thanks for taking the time to help others with their consumer issues. Regarding my issue, I've seen the response from Kitchen Tested (KT) as they will refund my money but it was not their fault.I disagree with the KT representative's explanation because my account is my email (***) which my new Alaska Airline credit card is on file AND which they had wrongfully chargedWhen I cancelled they emailed me at *** with a cancellation notice.(Please see attached screen shots: #is their confirmation #is showing my account is inactive when I try to log in.)Currently I am waiting for the refund before I do anything more, but I do not accept KT's excuse.How do I proceed with your process in my case? If other consumers are researching KT on the Revdex.com site then they need to understand what really happened.Thank you,*** ***
Regards,
*** ***
Hi ***,I’m so sorry for the confusionWhile visiting one of our websites, you signed up to receive a sample issue of our Cook's Illustrated magazine.I’ve cancelled the subscription going forward, and you are not responsible for any paymentWe do print in advance, so you can disregard any bills
you might receive from us.Cook's Illustrated does not report to any credit bureau, so your credit rating has not been and will not be affected.Please let me know if I can help with anything else.Sincerely,***Customer SupportAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
Hi ***,I do apologize for any misunderstanding! Our records indicate that on July you (or someone using your name and address) and the email address ***@***.com, visited our website and signed up to receive a sample copy of Cook's Illustrated magazine, with the option for a full
subscription.We realize this may have been in error, and I want you to know I've closed that account entirely You are not responsible for any payment, and we have not and will not send this to any collection agency We do not report to any credit bureaus, and your credit rating has not been and will not be affected in any way.I've also taken your information out of our system, and we won't send you any future mail, either physically or electronically, unless you personally request it in the future.Keep in mind that we do print and prepare our mailings in advance, so feel free to disregard any notices, invoices, or magazines you may receive within the next month.Feel free to let me know if there is anything else I can do to help.Sincerely,***Customer Loyalty and SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi ***,I’m sorry for any confusionIt looks like an order for the Cook's Illustrated Annual Cookbook was placed with one of our representatives during a sales call in FebruaryIs it possible this order was placed by another member of your household?I've gone ahead and cleared that balance
for you, so you're not responsible for any payment, and you're free to keep that Cook's Illustrated Annual Cookbook with our compliments. I've also removed you from any future promotions, so you shouldn't see any invoices or offers in the mail You will receive your Cook's Illustrated subscription until it runs out in October/November 2016.Let me know if I can help with anything else.Sincerely*** *** ***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Hi ***,I've gone ahead and cancelled the balance on that account, and removed you from any future mailings or books We do print in advance, so please disregard any invoices you may receive.We do not report to any credit bureaus, so your credit rating has not been and will not be
affected.Let me know if I can be of further assistance.***Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***,I'm so sorry for any misunderstanding Cook's Illustrated does have an automatic renewal feature We try to make that clear during the subscription process, but I do apologize if that wasn't clear for you.I've gone ahead and cancelled your subscription, and issued you a full
refund of $28.95.You are not responsible for any payments, and you are free to keep any magazines you have or will receive.I've also removed you from any future correspondence, and we will not be sending you any future mailings.Sincerely*** *** FinfrockCustomer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
In regards to Complaint #***, *** ***Our records do indicate that the customer, *** *** did sign up for our Continuity series on October 20, Per the customer’s request, we have closed *** *** account, and cleared the balance of $ He is not responsible
for any further payment and is free to keep the book received, as a gift from us No credit agencies have been or will be informed, and *** *** credit rating has not been and will not be affected We do print in advance, so *** *** can safely disregard any invoices he may receive from us in the near future We have also removed him from any future correspondence, and will not send any future mailings.Sincerely,*** ***Customer Support*** *** *** *** ***
To whom it may concern:Our records do indicate that the customer, Mr*** did sign up for our Continuity series when purchasing a book on December 26, Per the customer’s request, we have closed Mr***’s account, and cleared all billing He is not responsible for any payment
and is free to keep the book received, as a gift from us Any collection agencies have been notified, and will not contact Mr*** in the future *** *** *** does not report to any credit bureaus, and Mr***’s credit rating has not been and will not be affected We do print in advance, so Mr*** can safely disregard any invoices he may receive from us in the near future We have also removed him from any future correspondence, and will not send any future mailings.Sincerely*** *** ***Customer Support*** *** *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***,I'm so sorry for the frustration on that! I've gone ahead and cleared the balance on your account, and you aren't responsible for any payment We do print in advance, so you may receive one additional invoice, but you can safely disregard that.Please let us know if you need any
additional assistance. Sincerely,***Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***Thank you for your rapid and kind resolution to my problem I very much appreciate your time.*** ***
Hi ***,I’m so sorry for the confusionWhile visiting one of our websites, you signed up to receive a sample issue of our Cook's Illustrated magazine.I’ve cancelled the subscription going forwardWe do print in advance, so you can disregard any bills you might receive from us.Please let me
know if I can help with anything else.Sincerely,***Customer ServiceAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
In regards to Complaint # ***, *** ***We have removed Mr*** from our call list, and will not continue any future correspondence.Sincerely*** ***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
We are so sorry for the mixup on this! I've checked with our payment team, and it looks like that message was the result of a technical error - no charge was ever attempted on your credit card (which you can confirm with your credit card company), and your credit card number was removed as requested, which you can confirm by logging in at www.americastestkitchen.com/user/credit_cardsPlease let us know if there's anything else we can help withSincerely***America's Test Kitchen/Cook's Illustrated/Cook's Country
Hi ***,I do apologize for any misunderstanding on that.I've made a note in your account that the book has been returned, and issued you a full refund on your credit card It can take up to business days for this refund to appear on your credit card statement.I've also removed you from
our Cookbook program, and you won't receive any future books unless you place a new order.Please let me know if there is anything else I can do to help.Sincerely,***America's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***,I’m sorry for any confusion! I’ve removed you from our cookbook program, and you won’t receive any further cookbooks unless they are specifically ordered by you.You are not responsible for any payments on that cookbook, and are free to keep it as a gift, or return it at your convenience
No credit agencies have been or will be informed, and your credit rating has not been and will not be affected.We do print in advance, so you can safely disregard any invoices you may receive in the near future.Sincerely*** *** ***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
I’m so sorry for the confusionWhile visiting one of our websites, you signed up to receive a sample issue of our Cook's Illustrated magazine.I’ve cancelled the subscription going forward, and you are not responsible for any paymentWe do print in advance, so you can disregard any bills you might
receive from us.Please let me know if I can help with anything else.Sincerely,***Customer SupportAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
I do apologize for that frustration.I’ve cancelled your account and you should see a refund in the next 3-business days. Please let me know if I can help with anything else.Sincerely,***Customer Support@testkitchenhelpAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Hello and thanks for taking the time to help others with their consumer issues. Regarding my issue, I've seen the response from Kitchen Tested (KT) as they will refund my money but it was not their fault.I disagree with the KT representative's explanation because my account is my email (***) which my new Alaska Airline credit card is on file AND which they had wrongfully chargedWhen I cancelled they emailed me at *** with a cancellation notice.(Please see attached screen shots: #is their confirmation #is showing my account is inactive when I try to log in.)Currently I am waiting for the refund before I do anything more, but I do not accept KT's excuse.How do I proceed with your process in my case? If other consumers are researching KT on the Revdex.com site then they need to understand what really happened.Thank you,*** ***
Regards,
*** ***
Hi ***,I’m so sorry for the confusionWhile visiting one of our websites, you signed up to receive a sample issue of our Cook's Illustrated magazine.I’ve cancelled the subscription going forward, and you are not responsible for any paymentWe do print in advance, so you can disregard any bills
you might receive from us.Cook's Illustrated does not report to any credit bureau, so your credit rating has not been and will not be affected.Please let me know if I can help with anything else.Sincerely,***Customer SupportAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
Hi ***,I do apologize for any misunderstanding! Our records indicate that on July you (or someone using your name and address) and the email address ***@***.com, visited our website and signed up to receive a sample copy of Cook's Illustrated magazine, with the option for a full
subscription.We realize this may have been in error, and I want you to know I've closed that account entirely You are not responsible for any payment, and we have not and will not send this to any collection agency We do not report to any credit bureaus, and your credit rating has not been and will not be affected in any way.I've also taken your information out of our system, and we won't send you any future mail, either physically or electronically, unless you personally request it in the future.Keep in mind that we do print and prepare our mailings in advance, so feel free to disregard any notices, invoices, or magazines you may receive within the next month.Feel free to let me know if there is anything else I can do to help.Sincerely,***Customer Loyalty and SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Hi ***,I’m sorry for any confusionIt looks like an order for the Cook's Illustrated Annual Cookbook was placed with one of our representatives during a sales call in FebruaryIs it possible this order was placed by another member of your household?I've gone ahead and cleared that balance
for you, so you're not responsible for any payment, and you're free to keep that Cook's Illustrated Annual Cookbook with our compliments. I've also removed you from any future promotions, so you shouldn't see any invoices or offers in the mail You will receive your Cook's Illustrated subscription until it runs out in October/November 2016.Let me know if I can help with anything else.Sincerely*** *** ***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Hi ***,I've gone ahead and cancelled the balance on that account, and removed you from any future mailings or books We do print in advance, so please disregard any invoices you may receive.We do not report to any credit bureaus, so your credit rating has not been and will not be
affected.Let me know if I can be of further assistance.***Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***,I'm so sorry for any misunderstanding Cook's Illustrated does have an automatic renewal feature We try to make that clear during the subscription process, but I do apologize if that wasn't clear for you.I've gone ahead and cancelled your subscription, and issued you a full
refund of $28.95.You are not responsible for any payments, and you are free to keep any magazines you have or will receive.I've also removed you from any future correspondence, and we will not be sending you any future mailings.Sincerely*** *** FinfrockCustomer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
In regards to Complaint #***, *** ***Our records do indicate that the customer, *** *** did sign up for our Continuity series on October 20, Per the customer’s request, we have closed *** *** account, and cleared the balance of $ He is not responsible
for any further payment and is free to keep the book received, as a gift from us No credit agencies have been or will be informed, and *** *** credit rating has not been and will not be affected We do print in advance, so *** *** can safely disregard any invoices he may receive from us in the near future We have also removed him from any future correspondence, and will not send any future mailings.Sincerely,*** ***Customer Support*** *** *** *** ***
To whom it may concern:Our records do indicate that the customer, Mr*** did sign up for our Continuity series when purchasing a book on December 26, Per the customer’s request, we have closed Mr***’s account, and cleared all billing He is not responsible for any payment
and is free to keep the book received, as a gift from us Any collection agencies have been notified, and will not contact Mr*** in the future *** *** *** does not report to any credit bureaus, and Mr***’s credit rating has not been and will not be affected We do print in advance, so Mr*** can safely disregard any invoices he may receive from us in the near future We have also removed him from any future correspondence, and will not send any future mailings.Sincerely*** *** ***Customer Support*** *** *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***,I'm so sorry for the frustration on that! I've gone ahead and cleared the balance on your account, and you aren't responsible for any payment We do print in advance, so you may receive one additional invoice, but you can safely disregard that.Please let us know if you need any
additional assistance. Sincerely,***Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***Thank you for your rapid and kind resolution to my problem I very much appreciate your time.*** ***
Hi ***,I’m so sorry for the confusionWhile visiting one of our websites, you signed up to receive a sample issue of our Cook's Illustrated magazine.I’ve cancelled the subscription going forwardWe do print in advance, so you can disregard any bills you might receive from us.Please let me
know if I can help with anything else.Sincerely,***Customer ServiceAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
In regards to Complaint # ***, *** ***We have removed Mr*** from our call list, and will not continue any future correspondence.Sincerely*** ***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
We are so sorry for the mixup on this! I've checked with our payment team, and it looks like that message was the result of a technical error - no charge was ever attempted on your credit card (which you can confirm with your credit card company), and your credit card number was removed as requested, which you can confirm by logging in at www.americastestkitchen.com/user/credit_cardsPlease let us know if there's anything else we can help withSincerely***America's Test Kitchen/Cook's Illustrated/Cook's Country
Hi ***,I do apologize for any misunderstanding on that.I've made a note in your account that the book has been returned, and issued you a full refund on your credit card It can take up to business days for this refund to appear on your credit card statement.I've also removed you from
our Cookbook program, and you won't receive any future books unless you place a new order.Please let me know if there is anything else I can do to help.Sincerely,***America's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***,I’m sorry for any confusion! I’ve removed you from our cookbook program, and you won’t receive any further cookbooks unless they are specifically ordered by you.You are not responsible for any payments on that cookbook, and are free to keep it as a gift, or return it at your convenience
No credit agencies have been or will be informed, and your credit rating has not been and will not be affected.We do print in advance, so you can safely disregard any invoices you may receive in the near future.Sincerely*** *** ***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country