Our records do indicate that Ms*** subscribed to Cook’s Illustrated magazine on October 20, 2015, and enrolled in our automatic renewal program detailed on the card mailed inThis subscription has been cancelled, and Ms***’s account has been closed She is not responsible for any
payment No credit agencies have been or will be informed, and Ms***'s credit rating has not been and will not be affectedWe do print in advance, so Ms*** can safely disregard any invoices she may receive from us in the near future We have also removed her from any future correspondence, and will not send any future mailings.Sincerely***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s CountryTell us why here
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***,I'm so sorry for any frustration! I see that we received your email outside of business hours, but I wanted to follow up and let you know that we've cancelled your website membership, and any financial information has been removed from our records You have not been and will not be
charged for anything, but you will still have access to CooksIllustrated.com until the end of that 14-day trial period (October 7.) At that point, the membership will simply expire, and will not continue.I've also made sure that your email address is removed from our mailing listWe prepare those emails in advance, so you may still receive a few emails from us, but those should stop altogether soon.Sincerely*** *** ***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Hi [redacted],I’m so sorry for any inconvenience! I’ve gone ahead and removed you from our telephone sales list. Please let us know if we can help you with anything else!Sincerely,[redacted]Customer Support[redacted]America's Test Kitchen / Cook's Illustrated / Cook's Country
Hi [redacted],I’m so sorry for the confusion. While visiting one of our websites in December, you signed up to receive a sample issue of our Cook's Illustrated magazine.I’ve cancelled the subscription going forward. We do print in advance, so you can disregard any bills you might receive from us.Cook's...
Illustrated does not report to any credit bureaus, so your credit rating has not been and will not be affected.Please let me know if I can help with anything else.Sincerely,[redacted]Customer ServiceAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
We're so sorry for the frustration on that.I've cancelled the renewal on your account, and refunded your credit card the $24.95 for that renewal - you'll continue receiving your Cook's Country magazines until the August/September 2017 issue, and can choose to renew afterward if you like.I've also...
removed your card from our system, so you won't be charged again unless you choose to renew that subscription.I wasn't able to find that gift subscription for [redacted], but if you give us a call at [redacted], any of our representatives would be happy to dig deeper to find that subscription for you and make sure [redacted] gets the subscription you've purchased.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I've received the cancellation confirmation and have verified that my payment information has been removed from their website. Short of waiting until the trial period is over to get absolute confirmation, this is as far as I can go to verify their claims. Regardless, it's provided me with enough information to successful challenge any unwanted charges with my bank.I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],I’ve gone ahead and cancelled your website membership renewal and voided any payment. No charge has been processed, and you will not be billed for the site unless you sign up again.I've also removed your credit card information from our system.Sincerely,AndrewCustomer...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],I'm so sorry for the frustration! While we do initiate refunds as soon as possible, it can take up to five business days for your credit card company to process the returned funds. I can assure you that your account has been cancelled and refunded, and you should see that...
reflected on your credit card statement shortly.Please don't hesitate to reach out if there's anything else we can do for you.Sincerely,[redacted]Customer Support[redacted]
We're so sorry for the frustration on that! I've refunded the order to you, and you should see that reflected on your credit card within 5-7 business days. That book is already on its way, but you are free to keep it as a gift from us.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen
Hi [redacted],We're so sorry for the confusion on this - it looks like you may have signed up for two separate services, but only cancelled one.I’ve cancelled your account and you should see a refund in the next 3-5 business days. Sincerely[redacted]Customer SupportAmerica’s Test Kitchen/Cook’s...
Hi [redacted],I'm so sorry for the confusion on that.America's Test Kitchen does not have access to customer credit card information that hasn't been explicitly entered into our systems by a customer. Occasionally, the credit card issuer will provide us with updated information on cards that may...
have expired or been reissued in order to ensure continuity of subscriptions for our members, and this appears to be the case with your account.I do see that your membership has been cancelled, and you've been refunded in full for that renewal.Please let us know if you have any further questions.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
We do apologize for any frustration. I was not able to find a record of your initial cancellation, but I have gone ahead and cancelled that renewal and refunded you for that payment of $28.95. I have also issued an additional credit of $34.95 to your [redacted] card, which should appear on your...
account within 3-5 business days.Your information has been removed from our system, and you should not receive any future contact.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen
Hi [redacted],We’re sorry to see you go!I’ve gone ahead and cancelled your website membership, and removed your credit card from our system. No charges have been made to your credit card and you won’t be billed unless you sign up again.I've also removed your email address from our mailing lists, so you...
shouldn't receive any emails from us in the future. Keep in mind that it can take 7-10 business days for our email list to update, so you may receive emails during that time.Sincerely,[redacted]America's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],I’ve gone ahead and cancelled your website membership, but you still have access to the site until December 5. No charges have been made to your credit card and you won’t be billed unless you sign up again.Please let me know if you need help with anything else.Sincerely,[redacted]Customer...
Support@testkitchenhelpAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
In regards to Complaint #[redacted],[redacted]Our records do indicate that Ms. [redacted] signed up for an America's Test Kitchen website membership on August 19, which continued to an annual membership on July 2. Ms. [redacted] also signed up for a 14 day trial of our Online Cooking School membership...
on August 19, which continued to a paid monthly recurring membership on July 2. As requested, we have cancelled these memberships and refunded the charges of $69.95 and $39.90 to her credit card. Due to a system limitation, we are unable to refund the remaining $39.90 to her credit card, and the remaining amount will be refunded by check. Ms. [redacted] will receive the additional check by mail within 4-6 weeks. Ms. [redacted] will not be charged again for our website unless she chooses to sign up in the future. We have also removed her from any future correspondence, and will not send any future mailings.Sincerely[redacted]Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Our records do indicate that Ms*** subscribed to Cook’s Illustrated magazine on October 20, 2015, and enrolled in our automatic renewal program detailed on the card mailed inThis subscription has been cancelled, and Ms***’s account has been closed She is not responsible for any
payment No credit agencies have been or will be informed, and Ms***'s credit rating has not been and will not be affectedWe do print in advance, so Ms*** can safely disregard any invoices she may receive from us in the near future We have also removed her from any future correspondence, and will not send any future mailings.Sincerely***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s CountryTell us why here
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***,I'm so sorry for any frustration! I see that we received your email outside of business hours, but I wanted to follow up and let you know that we've cancelled your website membership, and any financial information has been removed from our records You have not been and will not be
charged for anything, but you will still have access to CooksIllustrated.com until the end of that 14-day trial period (October 7.) At that point, the membership will simply expire, and will not continue.I've also made sure that your email address is removed from our mailing listWe prepare those emails in advance, so you may still receive a few emails from us, but those should stop altogether soon.Sincerely*** *** ***Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country
Hi [redacted],I’m so sorry for any inconvenience! I’ve gone ahead and removed you from our telephone sales list. Please let us know if we can help you with anything else!Sincerely,[redacted]Customer Support[redacted]America's Test Kitchen / Cook's Illustrated / Cook's Country
Hi [redacted],I’m so sorry for the confusion. While visiting one of our websites in December, you signed up to receive a sample issue of our Cook's Illustrated magazine.I’ve cancelled the subscription going forward. We do print in advance, so you can disregard any bills you might receive from us.Cook's...
Illustrated does not report to any credit bureaus, so your credit rating has not been and will not be affected.Please let me know if I can help with anything else.Sincerely,[redacted]Customer ServiceAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
We're so sorry for the frustration on that.I've cancelled the renewal on your account, and refunded your credit card the $24.95 for that renewal - you'll continue receiving your Cook's Country magazines until the August/September 2017 issue, and can choose to renew afterward if you like.I've also...
removed your card from our system, so you won't be charged again unless you choose to renew that subscription.I wasn't able to find that gift subscription for [redacted], but if you give us a call at [redacted], any of our representatives would be happy to dig deeper to find that subscription for you and make sure [redacted] gets the subscription you've purchased.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I've received the cancellation confirmation and have verified that my payment information has been removed from their website. Short of waiting until the trial period is over to get absolute confirmation, this is as far as I can go to verify their claims. Regardless, it's provided me with enough information to successful challenge any unwanted charges with my bank.I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],I’ve gone ahead and cancelled your website membership renewal and voided any payment. No charge has been processed, and you will not be billed for the site unless you sign up again.I've also removed your credit card information from our system.Sincerely,AndrewCustomer...
SupportAmerica's Test Kitchen
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],I'm so sorry for the frustration! While we do initiate refunds as soon as possible, it can take up to five business days for your credit card company to process the returned funds. I can assure you that your account has been cancelled and refunded, and you should see that...
reflected on your credit card statement shortly.Please don't hesitate to reach out if there's anything else we can do for you.Sincerely,[redacted]Customer Support[redacted]
We're so sorry for the frustration on that! I've refunded the order to you, and you should see that reflected on your credit card within 5-7 business days. That book is already on its way, but you are free to keep it as a gift from us.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen
Hi [redacted],We're so sorry for the confusion on this - it looks like you may have signed up for two separate services, but only cancelled one.I’ve cancelled your account and you should see a refund in the next 3-5 business days. Sincerely[redacted]Customer SupportAmerica’s Test Kitchen/Cook’s...
Illustrated/Cook’s Country
Hi [redacted],I'm so sorry for the confusion on that.America's Test Kitchen does not have access to customer credit card information that hasn't been explicitly entered into our systems by a customer. Occasionally, the credit card issuer will provide us with updated information on cards that may...
have expired or been reissued in order to ensure continuity of subscriptions for our members, and this appears to be the case with your account.I do see that your membership has been cancelled, and you've been refunded in full for that renewal.Please let us know if you have any further questions.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen/Cook's Illustrated/Cook's Country
We do apologize for any frustration. I was not able to find a record of your initial cancellation, but I have gone ahead and cancelled that renewal and refunded you for that payment of $28.95. I have also issued an additional credit of $34.95 to your [redacted] card, which should appear on your...
account within 3-5 business days.Your information has been removed from our system, and you should not receive any future contact.Sincerely,[redacted]Customer SupportAmerica's Test Kitchen
Hi [redacted],We’re sorry to see you go!I’ve gone ahead and cancelled your website membership, and removed your credit card from our system. No charges have been made to your credit card and you won’t be billed unless you sign up again.I've also removed your email address from our mailing lists, so you...
shouldn't receive any emails from us in the future. Keep in mind that it can take 7-10 business days for our email list to update, so you may receive emails during that time.Sincerely,[redacted]America's Test Kitchen/Cook's Illustrated/Cook's Country
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],I’ve gone ahead and cancelled your website membership, but you still have access to the site until December 5. No charges have been made to your credit card and you won’t be billed unless you sign up again.Please let me know if you need help with anything else.Sincerely,[redacted]Customer...
Support@testkitchenhelpAmerica's Test Kitchen / Cook's Illustrated / Cook's Country
In regards to Complaint #[redacted],[redacted]Our records do indicate that Ms. [redacted] signed up for an America's Test Kitchen website membership on August 19, which continued to an annual membership on July 2. Ms. [redacted] also signed up for a 14 day trial of our Online Cooking School membership...
on August 19, which continued to a paid monthly recurring membership on July 2. As requested, we have cancelled these memberships and refunded the charges of $69.95 and $39.90 to her credit card. Due to a system limitation, we are unable to refund the remaining $39.90 to her credit card, and the remaining amount will be refunded by check. Ms. [redacted] will receive the additional check by mail within 4-6 weeks. Ms. [redacted] will not be charged again for our website unless she chooses to sign up in the future. We have also removed her from any future correspondence, and will not send any future mailings.Sincerely[redacted]Customer SupportAmerica’s Test Kitchen/Cook’s Illustrated/Cook’s Country