Bradley Brick

January **, [redacted] [redacted] Dear [redacted] , I received your correspondence and reviewed the information in [redacted] account I sincerely apologize for all of her inconvenience related to her recent ordersThe most recent notes in her account show that she has been working further with other team leaders in our office and that Dean spoke directly with her yesterday regarding the situation He confirmed that an order has been placed for the correct item and processed a $refund back to [redacted] credit cardAgain, I am very sorry for all of the errors made on [redacted] ordersIf there is anything more we can do for her, she is welcome to contact us at any timeThank you for your timeLindsey Customer Care Supervisor Foot Locker

[redacted] [redacted] I received your correspondence and reviewed [redacted] concerns I am sorry to hear that he had a poor experience trying to make a purchase from one of our Foot Locker locations We do not show any information regarding calls to customer service about this issue in [redacted] account, but I am happy to assist with his concern When stores are closed for remodeling or weather issues, they will still show on our website as Foot Locker locations We do provide a phone number for all stores that customers can use if they would like to confirm store hours, product availability, etc I apologize that [redacted] traveled so far to a Foot Locker location that was not open and that he was not able to order the Yeezy Boost shoes Many of our products, especially high-demand launch items like the Yeezy Boost, sell out quickly so we are never able to provide a guarantee of in-store availability Customers are encouraged to attempt their purchase for launch items as quickly as possible for the best chance at securing a pair, but we aren’t able to hold any in-stock items or provide an absolute guarantee that an item will be available in-store when a customer reaches the store For [redacted] inconvenience, I have issued a $gift card to his e-mail address with our apologies He will receive it within 3-business days and is welcome to use it in any of our Foot Locker locations or on our website Thank you for your timeLindsey Customer Care Supervisor Foot Locker

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The carrier already confirmed with me that the packages were emptyFoot locker is just giving me the run around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

January **, Revdex.com Serving Metropolitan New York Attn: [redacted] RE: Complaint ID # [redacted] – [redacted] Good morning ***, I received your correspondence and reviewed [redacted] additional concerns The charges for her order did split but the total of the two charges was the amount relayed to [redacted] by our website at the time of her order We did not authorize or charge more than her order total, and without seeing a copy of her bank statement showing that it was Foot Locker that caused her account to overdraw, unfortunately I am not able to speak to the specific circumstances of her overdraftIf [redacted] would like to contact our corporate office, she is welcome to do so in writing at the below address and reference Foot Locker cr [redacted] All details of her order, conversations with our leadership staff and complaint letters are documented in that account for referenceAttn: Site Manager [redacted] Thank you for your timeLindsey Customer Care Supervisor Foot Locker

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That information provided is incorrectTheir website CLEARLY states the shoe is in stock at the location I showed the employee at two stores the website showed the shoe in stock, and they would not sell me the shoeThey either need to change the website to reflect real availability, or stop the raffle And give me a pair of the shoesHer word document is not proof I went to the store and was denied a sale when they advertised in stock merchandise- [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] was extremely rude, and argued with me for almost an hour over this orderI'm more frustrated that I didn't get my shoes that I orderedI want the shoes that I orderedThanks! Ashley In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] RE: Complaint ID # [redacted] – [redacted] Dear Brittany, Our inventory shows that we do currently have product # A14JWavailable in size if [redacted] would like to reorder If she is willing to call our customer service team to place the order, we will be happy to upgrade shipping to a Next Business Day delivery for her inconvenience [redacted] ’s cr is [redacted] and I have documented all necessary information in her account Of course she is also welcome to use her $compensation gift card towards her new order as well Our customer service staff can be reached at ###-###-####Thank you for your time [redacted] Customer Care Supervisor Foot Locker Tell us why here

[redacted] [redacted] Dear [redacted] , I received your correspondence and reviewed [redacted] concerns I sincerely apologize for the poor experience he had at our Astoria location and I appreciate him bringing these concerns to our attentionStore locations set their prices independently so there may be times when the same item is priced differently in-store versus on our website However, I am more than happy to compensate [redacted] for both the $price difference as well as his inconvenience by sending a $gift card He will receive it via e-mail within 3-business days and can use it in any Foot Locker store or on [redacted] I am also forwarding a copy of [redacted] concerns to the district manager of the Astoria location so he is aware of this incident Again, I am thankful that he brought this to our attention and I am very sorry for any inconvenience this situation causedThank you for your timeLindsey Customer Care Supervisor Foot Locker

[redacted] [redacted] Dear [redacted] , I received your correspondence and reviewed the information in [redacted] ***’s account I sincerely apologized that she was so disappointed with the service she received from Foot Locker on her recent contactsI do see that the concern she left at our CEO Hotline was forwarded to our customer care manager and one of my supervisory counterparts, Hamzh, contacted [redacted] regarding her concerns He left detailed notes in her account including all of [redacted] ***’s specific concerns and their conversation, and indicated that he apologized for her inconvenience and frustrations and offered multiple discounts (military and free shipping) as a courtesy on a future order, and also processed a $gift cardIf [redacted] has additional concerns, she is welcome to contact me directly at [redacted] and I will be happy to respond Thank you for your timeLindsey B [redacted] Customer Care Supervisor Foot Locker

February **, [redacted] [redacted] Dear [redacted] , Again, I sincerely apologize to [redacted] that this error was madeNormally an item would need to be received back at our warehouse in order for a refund to be issued; however, due to the unusual circumstances of this situation, I have issued a full refund back to [redacted] ***’s card and she can notify the recipient that the item he received does not need to be returned He is welcome to keep the item if he can use it, otherwise gift or donate it I verified again that the only available inventory we have of this item is through Kids Foot Locker and can only be ordered online or at a Kids Foot Locker store We have no capability to order this item any other way or I would certainly do so without hesitation [redacted] ***’s card-issuing bank should have her refund fully posted to her account within 3-business days Thank you for your timeLindsey Customer Care Supervisor Foot Locker

September *, Revdex.com Serving Metropolitan New York Attn: [redacted] RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed [redacted] ***’s concerns I apologize that she was not able to make her return because the store did not have enough cash on hand to refund her Our stores do start the day with a specific amount of cash and if sales are low and returns are high on a specific day, it may temporarily limit their ability to process returns Unfortunately stores do not have any control over this type of situation, but we do understand it is inconvenient for a customer trying to return a product If [redacted] was not yet able to make her return in-store, our customer service team would be more than happy to assist her in locating another local store or sending her a prepaid return label so she can make her return by mail She can reach us any time at [redacted] for assistance Thank you for your timeLindsey Customer Care Supervisor Foot Locker

[redacted] [redacted] Dear [redacted] , I received your correspondence and reviewed [redacted] concerns I sincerely apologize for his inconvenience related to his recent purchase and subsequent return I have issued an additional refund of $back to the credit card used on his original order His bank should have the refund posted to his account within 3-business days In addition, I am issuing a $gift card for his inconvenience It will be delivered to his e-mail within 3-business days as well Thank you for your timeLindsey BCustomer Care Supervisor Foot Locker

[redacted] [redacted] Dear [redacted] , As stated previously, we are more than happy to work with [redacted] on this but it is not a complaint we have heard from any other customers so we do not have any information to refer to We can only look into this if he contacts us at the time he sees this information on our website so we can view it liveThank you for your timeLindsey Customer Care Supervisor Foot Locker

Revdex.com:At this time, my complaint, ID [redacted] regarding Foot Locker has been resolved.My complaint was not resolved with FootLocker they never responded, so I went through my bank and it was resolved with my bank Thank youSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The $discount was for where they credited the return RMA charge There was never a 20% discount applied to the second order, so that should be $in addition to the shipping of the $which should be a total credit of $27.97, and I would be fine with that $ ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The explanation made to me before is that I should use a day prior because the receipt indicates "Expires on Date" and the Customer Service just told me that I use it before 12MNThat is the reason I told them that they should have a definite timeNow the coupon indicates "Expires on Date" 11:59:PMNobody in their side explained to me the CST and the PST thingThe only thing explained to me is to use it a day beforeThey should indicate the CST thing, even the store doesn't explain them to their clientTo Footlocker, Attn [redacted] : If you asked people here in LA about the expiration of the coupon everyone for sure will think that the expiration is our time and not CSTIf you put an expiry on something, no one will ask if it is CST, EST, or PSTAgain, no one on Footlocker side explained that I should use it on different Time Zone (ridiculous) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] [redacted] Good morning, I received your correspondence and reviewed the information in *** [redacted] ’s complaint I sincerely apologize for all of the inconvenience he has experienced while trying to make his recent purchase with our company, especially since the items are for a special occasion.We can certainly honor the 20% discount he was originally expecting to receive on his order In cases like this where the store will not make the adjustment we typically issue an e-mailed gift card to use towards the order, which takes 3-business days to receive As [redacted] is under time constraints, the fastest way for him to resolve the situation would be to purchase the items at full price and then we can issue a refund after the fact to reflect the 20% discount.I have documented this information in his account (customer # [redacted] ) After he makes the purchase, he can contact us with his receipt and we will be happy to issue a refund for the appropriate amount Thank you for your timeLindsey Customer Care Supervisor Foot Locker

Revdex.com:At this time, I have not been contacted by Foot Locker, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] Dear [redacted] , I reviewed [redacted] ’s additional concerns and I apologize that he does not feel that this resolution was sufficient In his original complaint, he requested us to make an exception on the day return policy listed on his original receipt and honor his return, and to have the store employees reprimanded As I expressed to him in my communications, both of these requests were honored To further compensate him for the situation, a $gift card is being issued to his e-mail which he should receive within 3-business daysAs I stated above, we have already resolved both of his requests from his original complaint and his refund of $was issued last month Thank you for your timeLindsey B [redacted] Customer Care Supervisor Foot Locker