Bradley Brick

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The explanation made to me before is that I should use a day prior because the receipt indicates "Expires on Date" and the Customer Service just told me that I use it before 12MN. That is the reason I told them that they should have a definite time. Now the coupon indicates "Expires on Date" 11:59:59 PM. Nobody in their side explained to me the CST and the PST thing. The only thing explained to me is to use it a day before. They should indicate the CST thing, even the store doesn't explain them to their client. To Footlocker, Attn [redacted]: If you asked people here in LA about the expiration of the coupon everyone for sure will think that the expiration is our time and not CST. If you put an expiry on something, no one will ask if it is CST, EST, or PST. Again, no one on Footlocker side explained that I should use it on different Time Zone (ridiculous).
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information that [redacted]...

provided.  I appreciate her bringing this matter to our attention.  We do not typically have customers wishing to return an item and buy it again using an alternate payment method, but we do not have any type of policy preventing them from doing so.  [redacted] is correct that we would not refund original shipping costs back on a basic online return but that she would not incur shipping costs on the repurchase so it would have been an even exchange. In regards to the details [redacted] provided of the store manager taking her phone and refusing to return it until she paid the higher amount, I am forwarding all information to the district manager of that store location so it can be investigated properly.  Due to employee confidentiality we are not able to provide any additional details of how the matter is addressed or any action taken, but I can assure her we take these matters very seriously.   Thank you for your time, Lindsey Customer Care Supervisor Foot Locker

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[redacted] Dear [redacted],   I received your correspondence and reviewed the information in [redacted]’s account. ...

We have spoken with the store where he states this return was made and they had no information to indicate a return was made at their store on the date [redacted] indicated.  They also confirmed their inventory number on that item is correct, and that no return is in their electronic journal (which shows all register activity) from that date.  We were able to confirm that by viewing all electronic journal records on our end as well.  Even if [redacted] did not receive a copy of the receipt, the transaction would still be visible in the electronic journal.    To resolve this situation, I have issued a refund back to [redacted]’s original payment method in the amount of $101.99.  For any future returns, he should request that the store print off a copy of the receipt when it is being processed through the register so he has verification that the return was made.   Thank you for your time. Lindsey B[redacted] Customer Care Supervisor Foot Locker

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[redacted] RE:  Complaint ID #[redacted] – [redacted] Dear [redacted],   I received your correspondence and reviewed [redacted] account.  As a courtesy I am issuing a $10 e-mailed gift card to replace her $10 rewards card from her April receipt.  However, as we have replaced codes with gift cards for her in the past, it is imperative that she keeps any codes that are issued to her as they will not be replaced. She should receive her $10 gift card within 3-5 business days and she can use it online or in any of our Foot Locker stores.   Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

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[redacted]  [redacted] Dear [redacted], I can assure [redacted] that I am sincerely sorry, as a Foot Locker employee and a consumer myself, as I understand this situation is extremely frustrating and inconvenient for her.  We do our very best to service customers as quickly as possible, but I know the time period to complete these investigations is not ideal. [redacted] is still stating that they delivered the package successfully to [redacted]’ home; however, to resolve the situation, I have issued a refund of $132.87 back to her credit card.  Her card-issuing bank should have the funds fully posted back to her account within 3-5 business days. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Revdex.com:At this time, I have not been contacted by Foot Locker, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 That response is a slap in the face. First of all, I made a mistake when I said Yeezy boost it was the ultra boost. It was not a release shoe. I will provide my phone records if necessary where I spoke with someone and was on the phone with them for more than an hour in your customer relations department. It did not just mention just that there was a store location there but after I did a search for the particular shoe in my size it showed that location as having the shoe in stock and said to come in to purchase it today. Why was the inventory showing available if the store wasn't going to be open for several more months? Your response is as if it is all on me for not calling but when I called there was no recording that said this store is closed for remodeling. So you website says this shoe is available at that location to come in and purchase it today, the phone line doesn't say the store is closed say it is my fault for not verifying? That is ridiculous. I lost over $120 and the shoes and you offer me a $25 credit. How disrespectful. That is definitely not the way to treat a customer who has literally spent thousands of dollars with you over the years. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]