Bradley Brick

August **, [redacted] [redacted] Dear ***,Yesterday our Claims Department completed their investigation into [redacted] ’ recent claim of missing items They found that he has other accounts with Foot Locker as well as our affiliated companies with similar claims of missing items, all of which the shippers confirmed were delivered at the correct weights For this reason, the following e-mail was sent to [redacted] yesterday: Dear [redacted] ,Your claims of receiving empty packages have been elevated to me, Claims Supervisor I have reviewed your accounts with Footlocker and [redacted] and I see that there has not been a successful order in any accountWe can see that the packages leave us at the correct weights and are delivered to the correct address at the same weight We have also notified you regarding the [redacted] account that we will no longer issue any compensation for claims of missing items, empty packages and/or lost or undelivered packages.After reviewing we find that it is in your and our best interest to no longer accept any more orders in Footlocker or any of our family of on line storesThis includes but is not limited to: [redacted] , [redacted] ***, [redacted] , [redacted] Please be aware that no refund will be due on order [redacted] as it shows delivered and at the weights the packages left atAt this time we have closed the accounts.Sincerely,Tammie M.Prepaid & Claims Supervisor Thank you for your time.LindseyCustomer Care SupervisorFoot Locker

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*** *** ** *** * *** *** Dear ***, I received your correspondence and reviewed the information in *** ***’
complaint. I am extremely disappointed to learn of the poor experience she had with our company while trying to return an online purchase. She is correct that any online purchase should be able to be returned at any of our stores for a full refund; no store should refuse a return for the reason they provided, as the customer’s shipping confirmation is the only paperwork needed to process this type of return. I am making the district manager of that store location aware of this situation so he can correct his employees on the return process as soon as possible*** ***’ account shows that her refund was requested today and it is for her full order amount ($85.58). Her card-issuing bank should have the funds posted to her account within 5-business days. For all of her inconveniences, I am also sending her a $e-mailed gift card which she will receive in 3-business days and can use in any of our stores as she does not wish to shop on our website. I am very sorry that she traveled to our store and was unable to make her return, and then could not make contact with us by phone or e-mail to resolve the issue. We strive to make all customers’ interactions with us positive ones, and we failed to meet that goal here. I am hopeful *** *** allows us the opportunity to give her a better experience in the futureThank you for your timeLindsey B*** Customer Care Supervisor Foot Locker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The carrier called me and told me they see the items were not in the box and Foot Locker at this point should refund meThey are the ones being difficult
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sending me the return label will do no good as I DO NOT HAVE THE ITEM. IT WAS A GIFT AND SENT TO TEXAS! I am thousands of miles away. The person that it was sent to does not have an email address and works 5am-til dark (building houses) I would hate to have them find a way to get a label and then send it back. I ordered the sneakers online at kidsfootlocker however they were mens, I am sure that the regular foot locker would have them as I didnt even know that kids foot locker carried mens . So again do I really have to mail the recipient the label that was emailed to me then wait for them to mail the shirt that was sent then wait for my card to be refunded. I dont see why the correct item cant be shipped. I provided the product number already which is *** size
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the story they told me when they said they tried to resubmit the refund again (I don't believe it). Today, June ***, is the 7th day and I still have not received my refund. A call was placed to *** again today and I was told that the refund had not gone through, no explanation as to why (According to the rep, Brian, I spoke to today they did not know why). They are telling me I need to wait another 3-5, max days to receive my money. A month they have been playing with my funds, I do not appreciate this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Foot Locker regarding complaint ID ***.I have also not received my reimbursement.Sincerely,
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*** *** ** *** * *** *** Dear ***, I received your correspondence and reviewed *** ***’s account. I
e-mailed him to apologize for his poor experience in the store and reiterate the information provided to him by our customer care staff. We are happy to accept his items back for review in our warehouse even though the 30-day limit for in-store returns has elapsed. If the items are in new and unworn condition and accompanied by a copy of the original receipt, a refund will be issued for the purchase price in the form of a gift card. His concerns regarding his in-store experience have been forwarded to the district manager of that store location for follwith any employees involved. Due to employee confidentiality, we are not able to comment further on any action that may be taken at the store level Thank you for your timeLindsey B*** Customer Care Supervisor Foot Locker Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was not anything done for the bad customer service experienceI expected more than a verbal reprimand and a refund; but an counter resolution of an additional gift card for the bad customer service experience as complementaryThis could be for an additional amount of $usd, and that would be suffice in addition to the refundI think this would be a fair resolution for the very poor customer service and unfriendly communication that I exchanged with the store manager at the time of this occurrence. Please reconsider and add-n an additional $50.00usd gift card in good faith that you all are sorry for the inconvenience; and problems that this issue has caused for me and my family. Thank you *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** *** ** *** * *** *** ***Dear ***,I received your correspondence and reviewed the information in ***
***’ account It shows that we received his return back and have begun the process ofissuing his refund for $168.76, which was the amount listed on his sales receipt. His refund should mail within business days and he will receive it within 7-business days.Thank you for your time.***
*** *** ***Foot Locker

Revdex.com:At this time, I have not been contacted by Foot Locker regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
AGAIN, SECOND TIME, this is incorrectThe $was for shipping to return that I was charged, and it was for sending the wrong size shoes against the first order. This was already taken care of before the complaint was filed!!! There was no discount applied for the 20% off of the shoes for the second orderIf the shipping for the first order was already credited for the return shipping order, and the shipping order, then I would still have a 20% due discount for the second order. Its not that hard to understand
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Foot Locker regarding complaint ID ***.Sincerely,*** ***

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*** *** ** *** * *** *** *** Dear ***, The store’s tape shows that any customers that visited the store between 6:30p-6:44p did not inquire about the Retro and no customers entered the store from 6:44p until they locked the door at 7pm. No additional activity occurred between 7p and 7:15p because the store closed at 7p. As this information is directly from their tape, I can only ascertain that *** *** may have visited a different Footaction location. If she would like to provide that information, I would be happy to have that store view their tapes as wellThank you for your timeLindsey Customer Care Supervisor Foot Locker

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*** *** ** *** * *** *** Dear ***, I received your correspondence and reviewed the information in *** ***’s complaint.
The order number he received (***) is a preliminary web order number which signifies that an online order has been submitted and logged into our system. When an order moves from the web system into our main controller, the customer receives an e-mail with an updated order number*** ***’s order shows that it never moved beyond the web system because inventory was not available. Launch products such as the Yeezy Boost are extremely high demand; the demand is much greater than the inventory available to sell and it is common for these items to sell out within 2-minutes of becoming available for sale online. For this reason, we inform all launch customers that their item is not guaranteed until they receive a shipping confirmation with a tracking numberI apologize for any misunderstanding regarding our staff’s statement that *** ***’s order was “processing”; this only signifies that the order is being transmitted through our systems and availability is being confirmed. Shipment is not guaranteed at that point. For in-stock items we are happy to replace an order if it does not transmit properly due to system issues; however, in this case, the order was cancelled because the item *** *** ordered sold out in a very short period of time and could not proceed any further in our systemI am very sorry for any inconvenience this may have causedWe do understand the excitement surrounding these high-demand items and how frustrating it can be to our customers when product demand exceeds inventory available. We welcome customer feedback related to launches as we strive to make the process as fair and streamlined as possible for everyone. If *** *** does opt to make future launch purchases, he will be notified that his product was guaranteed when he receives a shipment confirmation containing a tracking number Thank you for your timeLindsey Customer Care Supervisor Foot Locker Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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Dear ***, I received your correspondence and sent *** *** ***
concerns to the district manager of store *** (House of Hoops on 34th Street) for investigation. He offered his sincere apologies for this situation and confirmed *** *** *** can revisit this location and receive a refund at his earliest convenience with no problems. He will also make sure the staff at this location is handling all returns appropriately and in accordance with Foot Locker’s return policy. I greatly appreciate him bringing this concern to our attention and I apologize for any inconvenience Thank you for your timeLindsey Customer Care Supervisor Foot Locker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for the timely and professional emailBack nut like I mentioned in the original complaint both me and my cousin were going to buy them..and we both stood out side of the store and called footlocker directly and discuss our problems and she pulled up both sizes and said they were in stock and I could order them now..my cousin handed me the phone so u can clearly hear to different voice..mine and erics..I wouldn't want to.go back to the store there after how rude the manager was ..so if we could order them online or have a representative call us to place the order..besides it's a hour drive to get there.thank u once again for being professionals on your end..thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***