Bradley Brick

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[redacted]  [redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s...

complaint.  I sincerely apologize for the poor experience she had at our store location. I contacted that store to discuss [redacted]’s concerns and they confirmed the situation.  I would be happy to issue a refund for the first charge if she could just forward a copy of her physical bank statement showing the two actual charges (not pending authorizations).  She can fax the information to ###-###-#### along with cr #[redacted] and the phone number where she can be reached as I will need to contact her for her credit card number to enter her refund. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

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[redacted]  [redacted]Dear [redacted],I received your correspondence and reviewed the information in [redacted]’s...

account.  In 2014 we reissued several rewards cards on two different occasions because [redacted] expressed confusion regarding the expiration policies.  We fully explained the process at the time of those replacements.  As exceptions to this policy have been madetwice for [redacted] in the past year, no expired rewards cards will be reissued on his account.Thank you for your time.[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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[redacted]  [redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]...

[redacted]’s complaint.  We maintain a launch calendar on our website which lists new launch releases.  This calendar allows customers to search stores in their area and view which items are being launched and what specific method that store is using (i.e. raffle, sweepstakes, etc.)  I have attached an example of the information available to customers for an upcoming launch.  This process has been in place for quite some time in order to make the launch process fair for all customers.    Thank you for your time. Lindsey Customer Care Supervisor [redacted]
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[redacted]  [redacted] Dear [redacted],I received your follow-up correspondence and looked into [redacted] additional comments.  To clarify my previous response, if a store is closed it will show up online as a store near the customer (during a zip code search for local stores) but it will not show that a specific product is in stock and available to purchase.  We only guarantee in-store availability if a customer completes an online order and requests to pick up the item from a specific store (known as Buy Online, Reserve In-Store).  The website may show that an item is carried in stores, and we provide the store’s contact information so the customer can confirm availability with that particular store, but we do not confirm in-store product availability on our website.  This is mainly because store inventory changes so quickly based on customers purchasing there, the store pulling online reserve orders placed by other customers across the country, etc.   I apologize that I cannot speak further as to the specific verbiage Mr. Bottoms is stating her saw on our website guaranteeing an item was in-stock at a specific location, because an order was not placed at that time to secure the item.  In addition, as I said, we do not guarantee in-store product availability unless an order is actually placed and secured with payment.  I am happy to issue an additional $25 e-mailed gift card for [redacted] inconvenience.    Thank you for your time.Lindsey Customer Care Supervisor Foot Locker

January **, 2016 Revdex.com Serving Metropolitan New York Attn: [redacted]
RE:  Complaint ID #[redacted] – [redacted] Good morning [redacted], I received your correspondence and reviewed [redacted] additional concerns.  The charges for her order did split but the total of the two charges was the amount relayed to [redacted] by our website at the time of her order.  We did not authorize or charge more than her order total, and without seeing a copy of her bank statement showing that it was Foot Locker that caused her account to overdraw, unfortunately I am not able to speak to the specific circumstances of her overdraft. If [redacted] would like to contact our corporate office, she is welcome to do so in writing at the below address and reference Foot Locker cr [redacted].  All details of her order, conversations with our leadership staff and complaint letters are documented in that account for reference. Attn: Site Manager [redacted]   Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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[redacted]   I received your correspondence and reviewed [redacted] concerns.  I am sorry to...

hear that he had a poor experience trying to make a purchase from one of our Foot Locker locations.  We do not show any information regarding calls to customer service about this issue in [redacted] account, but I am happy to assist with his concern.   When stores are closed for remodeling or weather issues, they will still show on our website as Foot Locker locations.  We do provide a phone number for all stores that customers can use if they would like to confirm store hours, product availability, etc.  I apologize that [redacted] traveled so far to a Foot Locker location that was not open and that he was not able to order the Yeezy Boost shoes.  Many of our products, especially high-demand launch items like the Yeezy Boost, sell out quickly so we are never able to provide a guarantee of in-store availability.  Customers are encouraged to attempt their purchase for launch items as quickly as possible for the best chance at securing a pair, but we aren’t able to hold any in-stock items or provide an absolute guarantee that an item will be available in-store when a customer reaches the store.   For [redacted] inconvenience, I have issued a $25 gift card to his e-mail address with our apologies.  He will receive it within 3-5 business days and is welcome to use it in any of our Foot Locker locations or on our website.   Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Foot Locker regarding complaint ID [redacted].Sincerely,[redacted]

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[redacted] RE:  Complaint ID #[redacted] – [redacted] Dear Brittany, Our inventory shows that we do currently have product # A14JW001 available in size 5.5 if [redacted] would like to reorder.  If she is willing to call our customer service team to place the order, we will be happy to upgrade shipping to a Next Business Day delivery for her inconvenience.  [redacted]’s  cr is [redacted] and I have documented all necessary information in her account.  Of course she is also welcome to use her $20 compensation gift card towards her new order as well.  Our customer service staff can be reached at ###-###-####. Thank you for your time. [redacted] Customer Care Supervisor Foot Locker Tell us why here...

[redacted] Dear [redacted], I received your correspondence and I first want to sincerely apologize that she...

had such a poor experience with her recent Foot Locker order.  Her comments do not represent the world-class customer service that we strive to give our customers and I am sorry that we disappointed her so significantly. Upon reviewing her account, I also see that the shipper confirmed delivery of the order at 7:42pm on 2/**/16.  We do our own lost package claim investigations which is why [redacted] told [redacted] that they are restricted from conducting investigations on their end.  With any claim of a lost package with confirmed delivery, we complete an investigation which allows us to work with the shipper to determine the circumstances of delivery.  We do have to allow up to 10 business days to complete this investigation, as it involves contacts with [redacted] as well as the specific driver.  The driver may also contact the customer directly about the delivery.  Investigations are often completed sooner than 10 days, but in order for all pieces of the process to happen, that is the established timeframe. Once an investigation has been initiated, our Claims Department completely takes over the account.  I understand that our hold times are very high right now, so the best way for [redacted] to contact that department is via their personal e-mail ([redacted].)  If she does not receive a prompt response, she can directly contact Tammie, the supervisor of that department, at [redacted] and reference customer #[redacted]. Again, I am so sorry that [redacted] is having this experience and we will wrap up her investigation as soon as possible.  I might also recommend that she file a complaint with [redacted] regarding the poor service she received from Chelsea, as I know they also strive to provide the highest level of service to their customers as well. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Revdex.com:At this time, I have not been contacted by Foot Locker, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I hAve not received a $10 reward and I don't have this receipt  they can see what I spend on purchases and resend my $10 reward that I didn't use  of not I'll continue to shop at [redacted], their competitor and I'll let family and friends know of pot footlocker experiences  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Foot Locker regarding complaint ID [redacted].My new address is [redacted]. This company still owes me $15+ for my 2 days expedited shipment as they did not send out his shoes until 7  days...

later.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Foot Locker has been resolved.My complaint was not resolved with FootLocker they never responded, so I went through my bank and it was resolved with my bank.  Thank you. Sincerely,[redacted]