Bradley Brick

[redacted] [redacted] Dear [redacted] , I received your correspondence and reviewed the information in *** [redacted] account Her notes show that she contacted our Customer Care department on regarding her in-store refund that she hadn’t yet seen posted to her account A supervisor researched the transaction and could confirm that a refund in the amount of $was successfully settled through our credit card processor to [redacted] credit card on The associate provided [redacted] with the reference number that her bank can use to trace the refund on their end, which is [redacted] This number is proof that we transferred the funds to [redacted] bank and they accepted them If [redacted] card-issuing bank still has not processed the funds back to her account, she will need to fill out a Credit Not Processed form with that bank and provide the above reference number This is considered a chargeback dispute and is a formal process to inform her bank there is a successful refund they need to post to her account Thank you for your timeLindsey Customer Care Supervisor Kids Foot Locker

[redacted] Dear ***, I received your correspondence and reviewed the information in [redacted] ’ account I see that a second investigation was opened but no indication that it was completed To resolve this issue for her, I have requested a refund of $which will be posted to her account within 5-business days, depending on the policy of her card-issuing bankI sincerely apologize for any inconvenienceThank you for your timeLindsey B [redacted] Customer Care Supervisor Foot Locker

[redacted] RE: Complaint ID # [redacted] – [redacted] Dear [redacted] , I received your correspondence and reviewed [redacted] account As a courtesy I am issuing a $e-mailed gift card to replace her $rewards card from her April receipt However, as we have replaced codes with gift cards for her in the past, it is imperative that she keeps any codes that are issued to her as they will not be replacedShe should receive her $gift card within 3-business days and she can use it online or in any of our Foot Locker stores Thank you for your timeLindsey Customer Care Supervisor Foot Locker

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Statements made in the response are as well as I have still not received any contact from the business after filing this complaintIt would be great if someone had the courage to contact me and stop acting like a scared company who know they have dropped the ballStill waiting on a phone call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I hAve not received a $reward and I don't have this receipt they can see what I spend on purchases and resend my $reward that I didn't use of not I'll continue to shop at [redacted] , their competitor and I'll let family and friends know of pot footlocker experiences In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Dear [redacted] , I received your correspondence and reviewed the information in [redacted] ’ account The communication he received is regarding order # [redacted] which he placed on [redacted] on Since this order was delivered to [redacted] , we have made multiple attempts to charge his credit card for the product he received and was not originally charged for, but his card continues to decline To resolve this issue, [redacted] either needs to contact us with payment for this item by July ***, or return the item back to our warehouse in new condition If [redacted] would like to speak directly with the supervisor of the Prepaid & Claims Department, her name is Tammie Maxwell and she can be reached at [redacted] or by calling ###-###-#### He should reference Foot Locker customer # [redacted] Thank you for your timeLindsey B [redacted] Customer Care Supervisor Foot Locker

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I should not have had to get any 3rd parties involved if Foot Locker does indeed offer world- class customer service which I have not seen any evidence of thus farI am still awaiting a sincere apology from Foot Locker and not just a rote response to a complaintI'm also still waiting on the delivery of my product and my business with Foot Locker will be forever concludedThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] Dear [redacted] , I received your correspondence and reviewed the information in [redacted] ***’s complaint To investigate the situation fully, I contacted her to confirm which store she was referring to and she indicated that it was Footaction store [redacted] at [redacted] in Brooklyn, NY I contacted that store and their district manager and they reviewed the tapes from the time period [redacted] stated this incident occurred This was the information store management provided: After taking a look at the store camera footage from 6:30p-7:15p on 216, no customer attempted to buy or ask about the black Retro We had no customer enter the store from 6:44p until we locked the door at 7p Based on the evidence from the store camera, this incident did not happen at store [redacted] Thank you for your timeLindsey Customer Care Supervisor Footaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not wish to speak to [redacted] as requested I would like ***'s manager, supervisor, someone above [redacted] to address my concernIt's beyond the shoe that is no longer available and [redacted] is not who I wish to speak with for a resolutionSince Linda seems to be the person responding, if she has any power then she can contact me for my issue is not resolved and will not be until I speak to someone higher then [redacted] regardless of how many times the company wishes to keep bg me I will not be satisfied to I speak with someone higher then ***Why is that so hard for a multi billion dollar company to understand??????? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

December **, [redacted] RE: Complaint ID # [redacted] – [redacted] Good morning ***, I received your correspondence and reviewed the information in [redacted] account I’m happy to provide information on this matterThe total payment due for order # [redacted] which [redacted] placed on was $ Her account shows that we sent $authorization to her bank at the time the order was submitted to ensure that the card was active and able to be used to place an order When the order transmitted to our warehouse, the remaining amount of $was authorized At the time the order shipped, we physically charged both authorizations ($and $0.01) for a total of $ [redacted] spoke with Lynn, a Resolution Specialist, when she contacted us on stating we authorized an extra $which caused her bank account to reach negative status Lynn explained that on our end, we only show authorizations and subsequent charges in the amounts of $and $ Lynn explained that we would be happy to view [redacted] bank statement and look into the matter further [redacted] later called back and spoke with Jameson, another Resolution Specialist, and said she would fax him her bank statement When she called back later that day, Jameson explained that we had not yet received a copy of her bank statement and needed that so we could look into the matter for her [redacted] can either fax her bank statement to ###-###-#### or e-mail it to [redacted] The statement needs to show all authorizations and charges from Foot Locker, as well as a running balance showing that we authorized/charged more than $and caused her account to overdraft With this information, we would be more than happy to refund her $overdraft fee Thank you for your timeLindsey Customer Care Supervisor Foot Locker

[redacted] [redacted] Dear [redacted] , I received your correspondence and contacted MrM [redacted] to personally apologize for the poor experience he had with his recent order I was able to have the store intercept the package and ship it to MrM [redacted] s updated address, and I refunded his shipping and issued a $gift card for his inconvenienceThank you for your timeLindsey B [redacted] Customer Care Supervisor Foot Locker

Revdex.com:At this time, my complaint, ID [redacted] regarding Foot Locker, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Foot Locker regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Foot Locker regarding complaint ID [redacted] .My new address is [redacted] ***This company still owes me $15+ for my days expedited shipment as they did not send out his shoes until days later.Sincerely, [redacted]

[redacted] [redacted] Dear [redacted] , We were unable to prevent this package from shipping out but I was able to intercept it and have it returned back to our warehouse This is a one-time courtesy on this specific order, but for future online orders, we will not cover the cost of an intercept if the customer again enters the incorrect shipping address This order was placed online with that shipping address and it downloaded directly into our system without any manual intervention from our staff [redacted] refund will be fully posted to his account within 5-business days Thank you for your timeLindsey Customer Care Supervisor Foot Locker

[redacted] [redacted] ***Dear [redacted] ,I received your correspondence and reviewed the information in [redacted] ***’s account In we reissued several rewards cards on two different occasions because [redacted] expressed confusion regarding the expiration policies We fully explained the process at the time of those replacements As exceptions to this policy have been madetwice for [redacted] in the past year, no expired rewards cards will be reissued on his account.Thank you for your time[redacted]

[redacted] [redacted] Dear [redacted] , I can assure [redacted] that I am sincerely sorry, as a Foot Locker employee and a consumer myself, as I understand this situation is extremely frustrating and inconvenient for her We do our very best to service customers as quickly as possible, but I know the time period to complete these investigations is not ideal [redacted] is still stating that they delivered the package successfully to [redacted] ’ home; however, to resolve the situation, I have issued a refund of $back to her credit card Her card-issuing bank should have the funds fully posted back to her account within 3-business daysThank you for your timeLindsey Customer Care Supervisor Foot Locker

[redacted] [redacted] Dear [redacted] , I received your correspondence and reviewed the information in [redacted] ’s complaintI sincerely apologize that she had such a poor experience at her local Foot Locker when trying to return her product Defective items can actually be returned to any store location for review up to days after purchase Once the item is 31+ days old, the store has discretion on whether to accept.As [redacted] was not able to return her item in-store, I am sending her a prepaid [redacted] return label that she will receive in her e-mail within 24-hours She can use it to return the shoes to our warehouse along with her Foot Locker cr (# [redacted] ) I located the purchase in her VIP account and put a copy of the receipt in her account as she no longer has the original Upon receipt of her return, our warehouse will review the item If it is deemed defective, they will refund you for the return In the event the item is not deemed defective, they will return it to you with a note of explanation.I am also filing a formal complaint for [redacted] regarding her concerns about this store location The information will be available to the district manager for follow-up I do appreciate her bring her concerns to our attention If she has any further questions, she is welcome to contact our customer care department at ###-###-#### and reference cr [redacted] Thank you for your timeLindsey Customer Care Supervisor Foot Locker

[redacted] [redacted] Dear [redacted] , This item is currently showing on our website because we are showing two store locations with inventory of this item There are a total of three pairs showing available between the two stores as of 4:pm CST today so [redacted] is welcome to place an order online for this product However, as previously explained, we cannot guarantee the order until she receives a shipment confirmation with a tracking number Store inventory changes constantly due to online orders, in-store stock locator orders and in-store purchases, so it is impossible to guarantee an order when quantity is so low I understand this is frustrating and we do update our website as quickly as possible, but unfortunately there can be a delay between all inventory being exhausted and the image being removed from our websiteThank you for your timeLindsey Customer Care Supervisor Foot Locker