Brakes Plus

Complaint: [redacted] I am rejecting this response because: it has no specificsonce they have provided an accurate total in accordance with their response and that total reasonably matches my estimations I will accept the response Sincerely, [redacted]

Please submit additional information that we would be able to find the records for your vehicle to help you with this situationI have searched under the name and phone number provided and unable to find matching recordsI have also searched the date you provided that you said the services were performed on of 1/29/This date falls on a Sunday and brakes plus was not open on that datePlease provide additional information so we can help you in this matterThanks, [redacted] ***

customer was given a refund at the store last week

Initial Business Response / [redacted] (1000, 8, 2015/10/28) */ Brakes Plus and Mr [redacted] came to a satisfactory agreement, we will be refunding Mr [redacted] $

Mr [redacted] returned to our store yesterday and we replaced his door handle at no chargeWe are unsure why he is saying [redacted] repaired his vehicle and wants Brakes Plus to pay for the repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

On September 29th you visited our [redacted] Brakes Plus location complaining about your check engine light being on and also a belt type noiseWe replaced the parts necessary to take care of both those complaintsBefore we receive payment we go over each and any charge to answer any questions so this type of issue does not happenYou did not say anything at the time of any discrepancies with the work we performed on your *** On November 17th you visited the same locationYou asked for an oil changeWe always do a safety inspection when we perform an oil change serviceWe do this as most of our customers are not mechanically inclined and rely on our expertise to help maintain their vehicleWe did find an issue with your vehicle and invited you into our shop area to show you what the issue wasIn this instance it was your control arm bushings that were worn outWe took you into the shop area where the mechanic was working on your vehicle to show you what we had foundYou never mentioned that you did not understand what we found or why we recommended replacement of your control arms You also made mention that other companies whom are familiar with ***, that this type of work is not needed because of the year of the vehicleThe year has nothing to do with it, it is the miles that doIn your case the [redacted] has more than 120,miles on itThis mileage is consistent with the repairs made to your vehicleI do not believe that a reputable repair facility would make these claims without doing their own inspection on your vehicle first It seems that you are basing your claims off of service you had on an entirely different vehicleWe are sorry to inform you that the services you received on your [redacted] have nothing to do with any services on your [redacted] and should not be confusedWe have not determined what the brake measurements are on the ***Let’s assume they are at mm, not 3-4mm like we statedThis has nothing to do with previous repairs made on your different vehiclesI’ve invited you back to any of our locations to re-inspect your [redacted] to determine the thickness of your brakesYou have not returned my phone calls or visited a store since this dialogue started on 02/01/ As a repair facility, consumers bring their automobiles to us to help them maintain, repair, diagnose and check overall safetyIf we serviced a vehicle and noticed a problem that jeopardized the safety of that vehicle and did not bring whatever it was to the consumer’s attention, I believe that would be immoral and unethicalI’m afraid that there is nothing that can be done at this time as the old parts from the previous repairs are long gone by now and we cannot re-inspect them

Initial Business Response / [redacted] (1000, 8, 2015/07/24) */ Contact was made with customer on 7-22-15, and we were able to speak on 7-23-After explaining the situation to me, we came to the conclusion that when she gets the front brake pads and hardware replaced, we will do the work for 1/price ($+ taxes)In addition to this, I informed her that I would have the manager show her the new parts that were installed on the rear brake system as well as the parts we are to install on the frontShe will have the front brakes done soon as she is close to 90% worn Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager had contacted me and we came to the resolution in this matterThank you!

Initial Business Response / [redacted] (1000, 10, 2015/07/10) */ We are attempting to contact the customer at this time Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with [redacted] over the phone on July 10,He(***) told me that he couldn't refund the $charged for the unnecessary rotors but he would be will to make repairs equal to that amount, if I would bring my car inI agreedWhen I arrived (at 2:p m), I was asked what problems that I was having with my [redacted] I told [redacted] that a gentleman had looked at my car when it was running hot and informed me that there was water in the radiator instead of anti-freezeThis should have not been the case, as I was told by Brakes Plus on June 27, 2015, that they had topped off all fluids [redacted] told me that he would check the radiator for leaks and if he needed to replace the thermostat, he would replace it (the thermostat) without costWell, after waiting a total of two hours, [redacted] told me that the radiator indeed had leaks (which I observed green dripping fluid)He told me that the reason that the "Check Engine" light was on was due to the BCM needing to be resetHe gave me a print-out totaling the cost ($445.10) to replace the radiatorThe cost break down is: $for the radiator; $for the radiator cap; $for coolant exchange; and $for 2-hours of laborAdditionally, he gave me a coupon for my next oil change for freeI don't agree that after being charged $for unnecessary rotors, I definitely don't agree to fork over another $just because he says soI believe that he is taking advantage of the fact that I am a woman and over I don't see a reduced cost for my inconveniences, just more money coming out of my pocketI feel that he has already charged me for the labor ($185) on the rotors and I'd be willing to pay for the replacement of the radiator ($163.99) and $for the capThe $that he wants to replace the coolant and flush kit is outrageous ( I can buy my own coolant and flush kit for a whole lot less)So to answer your question on whether I am satisfied with their positionNO!!! Final Business Response / [redacted] (4000, 16, 2015/07/21) */ We were unable to resolve the customers complaint to their satisfaction and will refund the customer $162.00, refund from their original complaint Final Consumer Response / [redacted] (2000, 18, 2015/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with [redacted] at Brakes Plus who indicated that they are willing to refund $by mail to PO Bx COS, CO XXXXX within business days

Complaint: [redacted] I am rejecting this response because:There were absolutely no issues with my breaks, other than the factory pads that have lasted for over 45,milesThen after the issue with the "premium" Brakes Plus pads, I got factory pads again, and to this day have absolutely no issuesSo forgive me, for not taking your word for thisMoreover, the techs at your store in Stapleton, said that the price included machining the rotorsWhen the service department inspected the rotors, they said that this had not been done, and even put it in writingSo, I understand that you wish to protect your business, and brandBut in this case your team, did a crap job and liedI understand that businesses mess up and make mistakesI'm a Territory Manger for a manufacturer, and I cover statesWe make mistakes periodically, no one is perfectWhat sets a good company apart from one that is crap, is how those mistakes are handledYou either take responsibility, and make things right, or you deny it and lose far more than just one customerThe $or $is not going to make or break meI was simply giving you the opportunity to make things right, and earn my business in the futureI really don't have time to go back and forthSo if you're going to waste my time with excuses, just save them, and I'll make sure that everyone I know stays clear of your brandGood luck Sincerely, [redacted]

On [redacted] I took my [redacted] to Brake King [redacted] XXXXXThe problem with my car was, not starting, or shutting off when it startedAfter Brake King [redacted] ran all their diagnostic testsI was told by two individuals, that my ignition system was faulty due to a loose wire in the steering column to the fuse box, and my key chip was not working properly, the cost of repair would be [redacted] an hour, since it was an electrical problemI was billed [redacted] an hourWhile waiting on premises the two days for my car to be repaired, I noticed that they did not in fact work the total hours charged, they left it sit while they worked on other carsI was also told that since they do not like debit card payments that the cost would be [redacted] with a debit card, or [redacted] cash, Cashing out I was told the bill would be [redacted] I was promised two keys, but only received one to fit the new ignition system that they replacedThe new key that they made

Wheel Alignments carry a day or 3,mile warranty- whichever occurs firstWe give every customer a print out of their alignment showing them that its been performed correctlyMr [redacted] has a copy of his vehicle being in alignment when he left our facilityMr [redacted] 's vehicle is long out of warrantyUnfortunately, there is no way to have a longer warranty because we have no control over curbs, pothole's or a weak suspension.Unfortunately, based on the information we have been providedwe are unable to provide any refund per customer satisfactionWe have offered Mr [redacted] a free alignment which he declinedsincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: On August 8, my vehicle would not start I suspected a bad battery or starter Since I did not have another means of transportation I had vehicle towed to Brakes Plus, which was a mistake; otherwise, I would have taken the battery to an auto part store for a test and replacement and go from there I am familiar with electrical and mechanical parts of the vehicles I have done just about any type of repairs myself in the past.I tested battery with voltmeter and it read volts I attempted a few more starts and tested the battery again it read volts Prior to vehicle not starting I had no indication that water pump was leaking or bad I had not noticed any water leak, noise or high temperature There is no relation between a bad battery and a bad water pumpJust because battery was bad it does not mean water pump went bad or leaking at the same time.I informed the Service Manager that I did not believe the water pump was leaking He could only show me a dried antifreeze splattered in front of the engine and no moisture or condensation That was not an indication that water pump was bad or leaking Besides, if the water pump was leaking then why the leak was not repaired and entire pump was replaced?I was offered a future credit for repair work, which was not acceptable to me How would I redeem the credit if I do not go to Brakes Plus again?I do not see any point in meeting with Brakes Plus staff again My only conversation with [redacted] was cut short by him Besides, I am an honest and no nonsense person I do not enjoy talking to people that are not totally upfront Sincerely, [redacted]

I have read the complaint and am respectfully declining to replace the customers car along with a refund for repairs madeThis vehicle had multiple issues and customer was told that the obvious issues needed to be resolved before we could tell if any other damage was done as a result of original overheating issue Customer was told on multiple occasions that there were numerous issues and possibility for further damage Upon my conversation with the customer, it appeared that she just didn't understand what we were trying to tell her when we explained that there were more issues and that there could be internal damage This is why I offered to refund her $(which was well over half of what was paid), it was an attempt to resolve this in a fair manner

We spoke to the customer todayThe customer came by the store to tell us it was not our faultHe had loose lug nuts installed by another shop

The customer prepaid for coolant reservoir to be special orderedCustomer called back weeks later and decided he didn't want it The manager sent in a customer refund request form and the customer should receive his check within one week without a restocking fee

[redacted] , sorry to hear you didn't have a good experienceDo you have any documentation like a bill or alignment printouts ? What is it that wasn't right with the alignment? I can be reached at [redacted] ask for ***

Complaint: [redacted] I am rejecting this response because:I deny that I attempted to extort anything from Brakes Plus I received and provided a $estimate from [redacted] 's for the diagnosis, and I honestly believed I had paid them the $280.00, as they do not work for free I paid [redacted] 's a total of $for services on that date and assumed that it included the $ I still do not understand why I do not have an actual receipt for those charges, but this charge was not included in the calculations that I submitted In any case, this does not change the facts surrounding the manner in which Brakes Plus's incompetent mechanics failed to install the proper mountings for struts in order to profit from a sale that they had going on at the time and failed to return the complete amount from the first purchase and refused to give me the sales price for the complete struts and mounts They have behaved extremely unethically and incompetently I deny that the hotel charges that I requested 50% reimbursement for included vacation time In fact, I specifically stated that I did not include costs for the one night that I would have stayed in Salt Lake City anyway Salt Lake City was not our destination It was a cross country road trip, and we were stranded in Salt Lake City precisely because of Brakes Plus's incompetent services I was also informed by the sales person at [redacted] Tire that Brakes Plus had fired the majority of their mechanics during the month that I was away They knew they had incompetent mechanics, and I expect them to accept responsibility for that, instead of ripping off their customers to compensate for their incompetence Sincerely, [redacted]

Our store manager, [redacted] has left a message with the customer in attempt to resolve the issue Waiting for response Note, [redacted] is no longer with the company

We apologize that the defective part broke and are absolutely willing to refund [redacted] the $spent to get the work done All we need is the broken part to return to our vendor, this can be dropped off at any Brakes Plus location, just let them know to contact [redacted] (regional manager) for pick up [redacted] was given the phone number for me ( [redacted] ) and I never heard from her I have included the original invoice along with a picture of what the part we installed looks like (the part installed by other shop looked different, ours is identical to the original equipment part)