Brakes Plus

Initial Business Response /* *** ** *** */
*** *** states in his complaint that he installed new rims but couldn't get one of the wheels off and brought it to us to have us install itThe rim that we installed was the right front, which is the passenger *** of the carThe wheel that
lost the lug nuts, was on the left front, which is the driver's side of the car*** *** did the installation of the wheel that came offBrakes Plus has been in business for years, and for *** *** to accuse our store of "sabotage" is absurdBrakes Plus will not be assuming any responsibility for the faulty work done by the owner of the vehicleThank you
Complaint Response Date bumped because: Holiday

Complaint: ***
I am rejecting this response
because: This business wanted to maximize their profit at my expense I just want the Revdex.com to know that they are engaging in this practice on a regular basis I have communicated my displeasure to others and they have confirmed my appraisal of Brakes Plus' policies
Sincerely,
*** ***

Wheel Alignments carry a day or 3,mile warranty- whichever occurs firstWe give every customer a print out of their alignment showing them that its been performed correctlyMr*** has a copy of his vehicle being in alignment when he left our facilityMr*** vehicle is long out of warrantyUnfortunately, there is no way to have a longer warranty because we have no control over curbs, pothole's or a weak suspension.Unfortunately, based on the information we have been providedwe are unable to provide any refund per customer satisfactionWe have offered Mr*** a free alignment which he declined. sincerely,*** ***

I have attached a copy of the first invoice from Brakes PlusPlease see line under inspection" please return within a couple days to evaluate other leakstransmission also appears to be leaking " As stated in the first response, Brakes Plus stands behind all work we have completed and our warrantiesPlease seek a licensed repair facility for an additional opinionIf they verify that the oil pan or front crank seal is leaking due to part failure or workmanship, Brakes Plus will be more than happy to refund the money *** paid for the service in questionPlease submit written verification from the licensed repair facility for any form settlement. Regards,*** ***Brakes Plus Regional Manager***@brakesplus.com

We are sorry to hear that Ms*** is having difficulty with her daughters 2000 Ford TaurusI reviewed the circumstances and have come to the conclusion that coolant leak that the customer is experiencing a month later is completely unrelated to bad water pump and hoses we
replacedI realize that it may be difficult to understand, but there are many different seals and gaskets on an engine that can wear out on a vehicle with close to 150,miles on itWe do appreciate your business and would love nothing more than to be your repair facilityWe would be more then happy to help with a $discount towards the cost of repairPlease be aware that with this many miles on an engine, there still could be new problems that occurunfortunately, we would deny any refund based on the evidence at this time.Sincerely,*** ***Regional Manager

We have attempted to contact *** using the phone number provided, to bring the vehicle back to Brakes Plus so we can gain a better understanding of the concernsWe have other locations in *** that can inspect/diagnose the concernsIf there was repair that was done incorrectly we will
correct as the repairs performed are under warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I would be willing to meet you half way and do $

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was contacted by a representative of Brakes Plus in Colorado, the company's headquartersHe was very gracious and pleasant, and as long as I actually do get the check, I will be 100% satisfied with their response
Sincerely,
* ***

Complaint: ***
I am rejecting this response because: The statements made concerning the invoices is incorrect and does not clearly show the source of the transaction for the purchase of the transmission, transaction number, date of the transaction, amount paid, nor the detail of the materials purchased. Brakes Plus has not provided me with the cash register receipt or invoice for the transmission as has been requested numerous times over the course of eight (8) months. Another attempt will be made to secure this information at the time I pickup the Labor Reimbursement check. Failing to provide the appropriate transaction receipt for goods and services, specifically the transmission, Brakes Plus leaves me no other option than to pursue all legal means available to me under the law. This matter is not and cannot be closed until Brakes Plus provides the paperwork on the purchase of the transmission detailing the source of the transmission, amount tendered by me, and the taxes collected during the transaction. Any legitimate business can and would have by now provided these receipts and information with a simple "click" of a computer button.
Sincerely,
*** ***

Mrs*** has failed to provided any documentation that the vehicle is still leaking oil from the repairs that we performed (inspection from another repair facility)She has also not contacted Brakes Plus that the vehicle is still leaking oil from the repairs we performedWe will refund Mrs*** a $1000, via corporate check so she can have the vehicle repaired to her satisfaction elsewhereThe refund will take approx to business days

Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .***, and find that arbitration is necessary

Initial Business Response /* (1000, 5, 2015/05/21) */
On January Mr*** our store on 90th street in Omaha, Nebraska installed oil cooler lines on ** ***'s vehicle
Our goal in brakes plus is to work hard to help customers before the case goes to court, and throughout the year of
we attempted to do that with *** ***It appeared that an oil cooler line might have blew off the crimp; although we weren't allowed to analyze the line as *** *** would not let us send it in for analysisAfter all of the conversation throughout the year of 2014, we made every effort to avoid court by offering to pay a reasonable price of $for the engineThis was without proof of any negligence on our part to which ** *** declined
On 12-4-** *** attempted his action in small claims court with us here at Brakes PlusThe case was #SCXX-XXX in Douglas County Court/Small Claims Division located at *** *** street *** ** XXXXX; (XXX)-XXX-XXXXand ** *** was asking for $The judge dismissed the case
To summarize:
We offered a settlement of $and *** *** declined?
*** *** issued his action in small claims court for $to which the judge dismissed as he wanted more than $3500??
Now he asking the Revdex.com for resolution?
This action is ludicrous after the judge dismissed this case and we will not pay for his wants
Thank you
*** ***
Regional manager Brakes Plus Ne, Ia
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Judge did not dismiss my complaint, as I informed the Court that I would like to withdraw and pursue in a Civil ArenaBrakes Plus force me to a small claims proceeding knowing the max I would receive is $3,Mr*** is aware of thisThe fact is Brake Plus damaged my vehicle, which I paid $6,to repairHave Mr*** give his statement if a sworn affidavit formatThis matter could have been resolve if they only turned it over to their insuranceThey refusedIs this way a Rate business operates?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** He did get a hold of me shortly after I complained and he did offer to get me towed but even though they were the ones who messed my car up he told me I would have to pay for any other repairs done

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Sept 3rd was the last time that Mrs*** had visited or contacted the store with any concerns about the repairs on her vehicleAt that time we performed out of warranty work at no additional charge, (the work was out of warranty by approxmonths)We couldn’t determine if the failure was
defective parts or workmanship at this timeAny damage that was done to the vehicle in our care we paid for, warranty repair we have covered at no charge (some were out of warranty), and we performed some repairs at no charge that were not related to the original repairsOverall we have given approx$in discounts or no charge services to Mrs***If Mrs*** is having additional problems with her vehicle, we can have another Brakes Plus location inspect the vehicle if she feel “uncomfortable” with the original Brakes Plus location

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

*** *** brought his vehicle to Brakes Plus for a "no start" issue. -Upon initial inspection it was determined that there was an electrical issue and diagnosis would require an $charge (standard diagnostic charge). *** *** was made aware of this charge before it was
performed.-After running diagnostic tests, it was determined that the battery (while not dead) was not producing enough voltage to properly run vehicle. It was also noticed (while under the hood) that there was visible signs of the water pump leaking.-At that time, (as we do with all waiting customers) *** *** was taken out to his vehicle and showed the leak and an estimate was given to him. He accepted.- The service was performed, and the customer paid for the work.- *** *** did have to return to the shop because the battery cover had not been re-installed. At that time, a new one was ordered for the customer at no charge. Unfortunately, the first cover received was not right and the manager had to order another one from the dealer. Customer picked it up when it arrived. I spoke with *** *** and I feel there was a lack of understanding from both parties. He is under the impression that the coolant he saw was from the radiator cap and not the water pump. I explained that this is the reason why we take customers out and show them what we are recommending in order to educate them. It seems in this case we failed to make sure customer was completely comfortable with the work being performed. At this time, we are not willing to issue a refund. I did offer a free oil service or some in-store credit (in efforts to regain customers trust) for future services. With that being said, I would also extend an offer to meet *** *** at Brakes Plus and we can look at his vehicle together. Maybe this way, both parties can understand the perspective of the other parties beliefs. *** ***
*** *** *** * *** *** ***

Mr*** purchased a remanufactured transmission from *** *** *** that he provided to Brakes Plus for installationThe transmission failed approxyears and 25k laterWe were unable to determine why the transmission failedBrakes Plus sent the vehicle to *** *** (our
recommended transmission specialists), they were able to determine that the transmission failed due to an internal failure and not an installation errorThe transmission manufacturer provided *** *** *** a warranty transmission replacement which they provided us for installationThe 2nd replacement transmission was installed January Mr***’s accusation of the possibility that Brakes Plus missed recommending transfer case seal replacement (which could have caused the internal transmission issues) is false***, our store manager talked to *** at *** *** this Tuesday July 19th and he stated this was not accurate and not the reason why the transmission failedIf this was the case why did the transmission supplier send a replacement transmission under warranty at no charge to the customer and why did they submit a warranty labor refund of $350? Mr***’s claim of Brakes Plus delaying the reimbursement check is also falseWe were the installer of the transmission and provided *** *** *** the necessary paperwork etcto help expedite the reimbursement to Mr***Mr*** was also fully aware that the maximum amount of reimbursement for labor was $350.We received the check and it was dated June 16th, 2016, which we are not sure why the check was made out to us as we are not the customer, Mr*** is the customer who purchased the transmission from *** *** ***As a courtesy we will refund Mr*** $in a check form that *** *** *** gave Brakes PlusThis does not mean we are liable, as we were the installer of the transmission and not the purchaserThe refund time frame is approx7-business daysMr*** wanted Brakes Plus to leverage our relationship with *** *** *** in an attempt to have them refund him the full amount of the installation of the transmission *** *** Brakes Plus Southern Regional Manager