Branson Royal Inn and Suites

I am rejecting this response because: My account has not reflected an additional credit for the amount of $that was charged on, or about 3/5/This was charged in addition to the charges that were accrued priorThank you, [redacted] ***

Our records indicate that you have been refunded on these dates (04/15/2018)(04/16/2018) Please feel free to contact our service rep at this number ( [redacted] ) if you have any questions Purely Organic

Complaint ID: [redacted] To whom it may concern,Upon receiving this complaint we have looked into the account for [redacted] , in order to better assist in settling her accountWe apologize for any misunderstandings that there may have been about our terms and conditions, wherein all of the details of our day trial period can be foundAt this time, Mrs [redacted] ’s account has been refunded in full the amount of $89.95, and a lead customer support agent will be reaching out to her to very soon to ensure her satisfactionWe will also be investigating all calls associated with this account, to be sure that our company’s standards of quality customer support were provided for Mrs [redacted] We hope that you will continue to try the products you received, as continuous use is the best way to experience their great benefitsIf at any time you would like to re-enroll in our subscription and have these amazing products delivered directly to you doorstep please give us a call back at [redacted] and ask about our great discounts we have going on! We cater to our customers needs by providing custom rebill and shipments cycles that will allow you to receive our products whenever you desire We only wish to provide excellent products at superior convenience with great customer serviceWe hope this message meets you well.Xavier L***Purely Organic Cosmetics+ [redacted] @purelyorganiccosmetics.freshdesk.com

Complaint ID: [redacted] To whom it may concern, After receiving this complaint we have reviewed the account of [redacted] , the assumed wife of [redacted] , in order to better aid in resolving their concernsWe would like to offer a genuine apology for any misunderstandings there may have been regarding the terms and conditions of our day subscription offer, and for any inconveniences this may have caused youWe do also sincerely apologize on behalf of the customer support agents who handled your call, for failing to ensure your satisfactionThese representatives will be dealt with accordinglyAt this time, we have refunded your account in full the charges of $for the Pure Release Cream, $for the Pure Eyes serum, and $for your VIP RewardsMoving forward, all subscriptions have been cancelled, and you will receive no future billings or shipments from our companyA lead customer support agent will be in contact with you shorty to settle your account and guarantee that we’ve taken good care in assisting youWe would also like to encourage your wife to continue using our products that she has received, as we know she will fall in love with the amazing results!Sincerely,Xavier L***Purely Organic Cosmetics [redacted] [email protected]

We apologize for your troublesWe provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their orderAlso, our number can be found directly on our bottles, as well as on our websiteWe do this to avoid misplacementAgain, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction because we want all our customers to be happyWe hope you will continue to use our products and see the amazing results they can provideplease allow 4-business days for your refund to post into your bank account

To whom it may concern, After receiving this complaint we have reviewed the account of [redacted] , in order to better aid in addressing her concernsWe will also be reviewing the customer support calls associated to ensure our company’s standards for quality customer service were metWe apologize for any misunderstandings there may have been in regards to our terms and conditions at the time your order was placedWhen your order was initially placed on 1/11/you paid $and $respectively for pur Pure Eyes and Pure Release CreamYou also opted to pay $for expedited shipping and a free month as a VIP Rewards memberAs it is stated in the terms, from the day you place the order, you have until the 14th day to call our 24/customer support center if you wished to cancel your subscriptionWhen you did not, you were thereby charged the full retail price of the products you received, and were given a monthly subscription to receive these products right to your doorstepAt this time we have refunded the charges of $and $for the Pure eyes and Pure Release cream in full, and a lead customer support agent will be reaching out to you shortly to ensure your satisfaction We would like you encourage you to continue using the products you have received, as we are sure you will fall in love with the result you experience!Regards,Xavier L***Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com [redacted]

I am rejecting this response because:
This is the 6th day since I received your correspondence regarding my claimI have not heard anything from Purely Organic Cosmetics nor has there been any activity on my credit card accountUnless they forward a full refund of $to my credit card account by tomorrow, I request that Revdex.com proceed with whatever the next step may beAddendum: When re-reading my complaint I realized that I had not included the amount of $billed on 3/26/in my computation, increasing the entire refund amount to $Thank you for your help*** ***

Complaint Number: ***To whom it may concern, Upon Receiving this complaint we have investigated the account of *** ***, to better aid in handling his concerns in a satisfactory mannerMr*** attempted to place his order online, initiallyHis order was not processed, and our
customer service team reached out to him to finalize the order on 01/04/At this time, the customer authorized the charges of $and $for the Pure Release Cream shipping price and Pure Eyes shipping price, respectively, for a total charge of $on this day The day trial period was explained to Mr***The representative informed him that he could call our 24/customer support center at anytime before the end of his trial to provide us with valuable feedback pertaining to the product, and to let us know if he wished to continue receiving our productsThe representative also confirmed Mr.***’ email address, where he was provided the terms and conditions of our trialMr.*** did not call back by the end of the day trial period, which is explained in the terms as starting on the day the order is placed, and thus he was charged the full retail prices of $for the Pure Release Cream and $for the Pure Eyes on 01/17/for the products in his possessionHe was also enrolled in our autoship subscriptionAt this time we have refunded Mr.*** both charges of $and $in full as a courtesy to apologize for any misunderstandings about the terms and conditions of our offer, as well as for any inconveniences this may have caused him A lead customer support agent will be reaching out very soon to ensure his satisfactionWe hope that you will continue to try the products you receivedIf at any time you would like to re-enroll in our subscription and have these amazing products delivered directly to you doorstep please give us a call back at ***, where a customer service representative will be waiting to let you know about the awesome discounts you qualify forWe hope this message meets you well.Xavier L***Purely Organic Cosmetics+*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it Purely Organic has fully refunded my money However I do have to note that I never agreed to any terms when I ordered their product so I still feel they try to scam people Thank you for your help!

We are sorry for any problems we may have caused youOur number can be found directly on our bottles, as well as on our websiteWe inform our customers on the terms and conditions of our checkout process when they are
agree to purchase a orderWe again apologize for any troubles you had with our offerWe will be in touch with you soon to ensure your satisfaction because we want all our customers to be happyPlease allow 4-business days for your refund to post in your bank accountWe hope in the future you will continue to use our products. Purely Organic

Ms.***,I am aware that a lead representative from our support team has been in contact with you to ensure your satisfaction, and to let you know that you have been refunded in full the amount of $I would like to apologize again for any misunderstanding of our terms and conditions when
you initially entered the trialI also apologize for the slight delay you're experiencing with the funds being returned to your accountI want assure you that 3-business days is the standard window of time for a transaction that has already been processed to be reversedI will provide you with the information from our system regarding your refund within this messageYour bank should be able to track the refund with this information:01/17/10:04am By *** - Refunded - $Trans-ID: *** I hope this message meets you well,Purely Organic Support

Our records indicate that you have been refunded on these dates (04/20/2018)and you were refunded the amount of your order. Please feel free to contact our service rep at this number (*** if you have any questions. Purely Organic

Our records indicate that you have been refunded on these dates (04/22/2018)(04/23/2018) and you have been refunded the amount of your order Please feel free to contact our service rep at this number (***) if you have any questions. Purely Organic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. Thank for your responseI have contacted Purely Organic and the have refunded $and I am still waiting for the $charge still. How long should I wait and when will I see the refund? Sincerely,** ***

We are sorry for any problems we may have caused youOur number can be found directly on our bottles, as well as on our websiteWe inform our customers on the terms and conditions of our checkout process when they are agree to purchase a orderWe again apologize for any troubles you had with our
offerWe will be in touch with you soon to ensure your satisfaction because we want all our customers to be happyPlease allow 4-business days for your refund to post in your bank accountWe hope in the future you will continue to use our productsPurely Organic

Our records indicate that you have been refunded on this date (04/12/2018). Please feel free to contact our service rep at this number (***) if you have any questions. Purely Organic

Our records indicate that you have been refunded on these dates (05/22/2018)(05/24/2018) Please feel free to contact our service rep at this number (***) if you have any questions. Purely Organic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.Dear administrator,Just to let you know that my case was resolved.Thank you for your intervention.Mrs***

We are sorry for any problems we may have caused you. We inform our customers on the terms and conditions of our checkout process when they are agree to purchase a orderWe again apologize for any troubles you had with our offer.Please take the time to look at your account to make sure you were refunded because on our end it shows that you were. Please feel free to contact our service rep at this number (***) if you have any questions. Purely Organic

We apologize and we investigated the situation and it has come to our attention that your account has been fully refunded at this timePlease feel free to contact our customer service repOur number is below for you. Purely Organic***