Branson Royal Inn and Suites

I am rejecting this response because in spite of a call from mgr.Jacquetta? saying my ccount would be credted it NEVER was!

Our records indicate that you have been refunded on these dates (05/11/2018) and you have been refunded your purchase.  Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Purely Organic

We apologize for your troubles. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order. Also, our number can be found directly on our bottles, as well as on our website. We do this...

to avoid misplacement. Again, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction because we want all our customers to be happy. We hope you will continue to use our products and see the amazing results they can provide. please allow 4-7 business days for your refund to post into your bank account.

The order was placed on 2/28/2018. The package arrived on 3/05/2018.  According to them the 14 day trial starts the day you Place the order.  I cannot Try something I have not received.  A transaction was initiated on my debit card on 03/13/2018 to debit  from my account $89...

twice.  I was furious and called customer service and cancelled the product. .  They refused to give me their business address or anyone higher in authority so I could send a written complaint. I got the address from your website.I called my bank to see if I could stop the transaction  The lady who I spoke with me from the bank and found the phone number told me this product was at [redacted].  I will be going to [redacted] today to see what their price is.

Complaint ID: [redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted], the assumed wife of [redacted],  in order to better aid in resolving their concerns. We would like to offer a genuine apology for any misunderstandings there may...

have been regarding the terms and conditions of our 14 day subscription offer, and for any inconveniences this may have caused you. We do also sincerely apologize on behalf of the customer support agents who handled your call, for failing to ensure your satisfaction. These representatives will be dealt with accordingly. At this time, we have refunded your account in full the charges of $89.95 for the Pure Release Cream,  $88.98 for the Pure Eyes serum, and $4.95 for your VIP Rewards. Moving forward, all subscriptions have been cancelled, and you will receive no future billings or shipments from our company. A lead customer support agent will be in contact with you shorty to settle your account and guarantee that we’ve taken good care in assisting you. We would also like to encourage your wife to continue using our products that she has received, as we know she will fall in love with the amazing results!Sincerely,Xavier L[redacted]Purely Organic Cosmetics[redacted][email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

Complaint ID: [redacted]To whom it may concern,Upon receiving this complaint we have looked into the account for [redacted], in order to better assist in settling her account. We apologize for any misunderstandings that there may have been about our terms and conditions, wherein all of the details...

of our 14 day trial period can be found. At this time, Mrs. [redacted]’s account has been refunded in full the amount of $89.95, and a lead customer support agent will be reaching out to her to very soon to ensure her satisfaction. We will also be investigating all calls associated with this account, to be sure that our company’s standards of quality customer support were provided for Mrs. [redacted]. We hope that you will continue to try the products you received, as continuous use is the best way to experience their great benefits. If at any time you would like to re-enroll in our subscription and have these amazing products delivered directly to you doorstep please give us a call back at [redacted] and ask about our great discounts we have going on! We cater to our customers needs  by providing custom rebill and shipments cycles that will allow you to receive our products whenever you desire.  We only wish to provide excellent products at superior convenience with great customer service. We hope this message meets you well.Xavier L[redacted]Purely Organic Cosmetics+[redacted]@purelyorganiccosmetics.freshdesk.com

I am rejecting this response because:
My account has not reflected an additional credit for the amount of $89.95 that was charged on, or about 3/5/18. This was charged in addition to the charges that were accrued prior. Thank you,[redacted]

Our records indicate that you have been refunded on this date (05/14/2018).  Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Purely Organic

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. We provide our terms ad conditions to all customers throughout the checkout process to read and agree to if they would like to continue with their order. Your offer ended on 2/18/18 in...

which you were charged for the full retail price of our product; Thus what our conditions stated would happen. Again we apologize for your misunderstanding, and at this time we have fully refunded your charges and we will be reaching out to you shortly to ensure satisfaction. We hope you will continue to try our product out and see the amazing results they can provide.

Complaint ID:[redacted]  To whom it may concern, After receiving this complaint, we have investigated the account associated with [redacted], in order better aid in settling his case. Addressing your concerns, we do not claim false endorsements in order to market our products. We do...

apologize for any misunderstandings there may have been about our terms and conditions at the time you placed your order. When you initially placed your order, you paid the shipping charges of $4.95 and $4.90 for a full 30 day supply of the Pure Eyes and Pure Release cream respectively. If you did not wish to receive the Pure Eyes cream, you were given the option to opt out. As stated in the terms on our website, you are given 14 days from the time the order is placed to decide if you would like to continue in your subscription.If you did not wish to continue, you simply needed to call in to our 24/7 customer support center and cancel. As you did not do this by the end of your 14 day subscription offer, you were then charged the full retail price of the product and enrolled in our monthly subscription to receive these great products right to your doorstep. At this time your account has been refunded in full the amounts of $89.95 and $88.98 and any calls associated with your account are being investigated to be sure our standards of quality customer support were met. A lead customer support agent will be reaching out to you shortly to ensure your satisfaction. We would like to encourage you to continue using the products you have received, as we know you will experience their amazing benefits with continuous use. If at any time you would like to re-enroll in your subscription please contact our customer support center to learn about the great offers we have for our loyal customers!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]

Our records indicate that you have been refunded on these dates (03/26/2018) and (04/12/2018).   Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Purely Organic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  I still feel this company should be shut down.  Their advertising is VERY deceptive as their product is NOT FREE at all.  You must pay for it.  And they did try to blackmail me into taking their offer of a 75% refund or nothing.  However, I am grateful that they refunded all of my money except for the shipping charges.  I can live with that.Thank you for your help in this matter.[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. When purchasing our 14 day trial offer , you are advised to call in within your trial period to cancel if you wish to do so, and no further charges will be billed to your account....

However if you do not call, and your 14 days are over, then you will be charged for the full retail price of the product. All information regarding our offer is in our terms and conditions that were provided for you during your check out process. Your order could not be confirmed without your agreement to the terms and conditions. Again, we apologize for any misunderstanding you had , and at this time you have been fully refunded. We will be reaching out to you shortly to ensure satisfaction. We hope you take the pleasure in trying our amazing product and seeing the results you were originally looking for.  Purely Organic Support.

A chargeback was placed on this account on 04/20/2018 and 04/21/2018.

This was a refund on 05/04/2018.  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545}  Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Purely Organic

Our records indicate that you have been refunded on these dates (05/01/2018) and you have been refunded your purchase.  Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Purely Organic

Our records indicate that you have been refunded on this date(4/09/2018).   Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Purely Organic

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you  had to read and agree to in order to confirm your order. These conditions state that you will have 14 days to try our...

product out and call in and cancel if you wish to do so. If you do not call, then you will be charged for the full retail price of our products. Again, we apologize for any misunderstanding you had regarding our offer. At this time you have been fully refunded the charges you requested. We will be reaching out to you shortly to ensure satisfaction. We hope you will continue to try our product out and see the amazing results you were originally looking for.

Our records indicate that you have been refunded on these dates (04/30/2018) and you have been refunded your purchase.  Please feel free to contact our service rep at this number ([redacted] if you have any questions.  Purely Organic