Branson Royal Inn and Suites

I am rejecting this response because:
I have not received my refund yet, therefore I can not accept this offer yetThis company needs to look into their shortcoming of their websiteI have looked at it again and there is no information regarding their "trial period."

We apologize and we investigated the situation and it has come to our attention that your account has been fully refunded at this timePlease feel free to contact our customer service repOur number is below for you. Purely Organic ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itMy credit card company disputed the charges and I have received credit for the full amount charged from Purley Organic .Thank you for helping me with this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. (Phone message from company also received on home number detailing 3 credits they were posting.)Thank you for your assistance in this matter.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you had to read and agree...

to before confirming your order. The conditions state all information regarding the offer. We apologize for your situation and understand that you were not aware of our conditions. At this time we have fully refunded your charges and will send out complementary bottles to you for no additional charge. We hope you will use our products and see the amazing results you were originally looking for. We will be reaching out to you shortly to ensure satisfaction.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. We provide the terms and conditions through out the check out process to have you read and agree to before confirming your order. Our offer lets you try out our product for 14 days, and...

we advise you to call and cancel before your offer is over to avoid further charges. Since a call was not made we charged you the full retail price of our product. Our customer service reps were not blackmailing you to pay, but instead they were advising you that the 75% refund was all they could offer and if not accepted then you would end up having to pay for the full product charges. At this time it is clear to me that you have been fully refunded on 2/20/18. We will be reaching out to you shortly to ensure satisfaction. We hope you take the pleasure in trying out our products and seeing the amazing results you were originally looking for.

Complaint ID: 12654004To whom it may concern, We are unable to find an account under the name of [redacted]. Using the provided phone number/address we located an account for a [redacted]. We will happily assist in settling your account an ensuring your satisfaction with our company. However,...

we need clarification that this is the account of your wife before proceeding. We look forward to hearing from you!Regards,Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]

Complaint ID:[redacted]To whom it may concern,After receiving this complaint we have reviewed the account of [redacted] in order to better aid in addressing her concerns. We would like to sincerely apologize for any misunderstandings their may have been in regards to our terms and conditions at...

the time your order was placed. As it is stated in the terms on our website, you were to pay $4.90 and $4.95 respectively for the Pure Eyes and the Pure Release cream to be shipped to you. From the day the order was placed, you had 14 days to call us if you wished to discontinue your subscription. When you did not give us a call by the 14th day, you were charged the full retail price for those products, and enrolled in our monthly subscription to receive these products right to your door. At this time, we have refunded your account the charges of $89.95 and $88.98 in totality. A lead customer support agent will be in contact shortly to ensure you’re fully satisfied. We would like ask that you continue to use those products you have received regularly, as we are sure you will experience their great benefits!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your confusion. The $4.95 and $4.90 were charges for shipping out a 14 day trial offer. We advise you to call before trial is over to cancel if needed to. If call is not made we then charge you for the...

full retail product and you are then enrolled into our monthly subscription. This information was stated in the terms and conditions that you had to agree to before checking out. At this time your account has been fully refunded. There is no need for a return, but instead we hope you take the pleasure in trying our amazing products to see the results you were originally looking for. We will be reaching out to you shortly to ensure satisfaction.

Complaint ID:[redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted] in order to better aid in addressing their concerns. We apologize for any misunderstandings there may have been with our terms and conditions at the time you placed your order. In...

the aforementioned terms, located on our website, the 14 day subscription offer starts the day the order is placed, which was 1/4/18. You received a full 30 day supply of our product. If you did not wish to continue with your subscription, you were to call our 24/7 customer support center by the 14th day to cancel. We even provide the number directly on the product, so that it cannot be misplaced. The offer period ended on 1/17/18 , at which time you were thereby charged the full retail price of the products you received, and were given a monthly subscription to receive a new supply of these products right to your doorstep. This was explained at the bottom of the page from which you ordered, and again in the terms. We see that you called customer support on 1/22/18, to discuss the charges received, and that on 1/30/18 you called our customer service support line again, and accepted a 50% refund for the charges of $89.95 and $88.98. At this time, you have been refunded the remaining 50% of both charges at $44.01 and $45.46 for a full refund. A lead customer support agent will in touch shortly to ensure your satisfaction. We do like to ask that you continue using the products you have received, as continuous use is the best way to experience their awesome benefits!  Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} I apologize for your misunderstanding. Our company provides a 14 day offer where we allow you to try our products out for 14 days with only paying for shipping. We then advise you to call back within your 14 day offer...

and call in to cancel if you wish to do so. If you do not call in within the 14 days then you are charged for the full retail price of our product that we shipped out to you, and you will be sent out our 30 day supply of our product every 30 days until you call in to cancel.  All this information was provided to you in the terms and conditions that you had to agree to before your order is confirmed. Again, we do apologize for your troubles and at this time you have been fully refunded and we will be reaching out to you shortly to ensure satisfaction. We do hope you take the pleasure in using our products in a consistent rate so you are able to see the amazing results you were originally looking for.

Complaint ID:[redacted]To whom it may concern,After receiving this complaint we have reviewed the account associated with Ms.[redacted] to better aid in assuring her concerns are handled accordingly. We apologize for any misunderstandings there may have been regarding our rewards program at the...

time your order was initially placed. When you placed your order, you opted to pay $2.49 for expedited shipping. This also provided you with one free month as a VIP Rewards Member, at which time you were provided an email, wherein a discount code for 50% off at lotusleggings.com was provided. After one free month, you were enrolled as a VIP Rewards Member. To maintain this membership the monthly cost is $4.95. At this time we have refunded you in full the amount of $4.95, and your subscription is cancelled. A lead customer support agent will be reaching out to you shortly to ensure your satisfaction. Regards, Xavier L[redacted]Purely Organic Cosmetics+1(855) [email protected]

from new complaint [redacted] filed 5/14/18This company Purly Organic Cosmetics refunded only part of the money they owed me. This was after coming to you on Friday 13th. They went into my account & took two transactions. They refunded transaction 294260 for $ 89.95. However they FAILED TO REFUND TRANSACTION 297657 for$ 88.98 On 5/8. I would appreciate them returning these transactions!! Which have caused me to now overdraw my account thats $35 per check. Thank you [redacted]

Our records indicate that you have been refunded on these dates (04/15/2018)(04/16/2018).   Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Purely Organic

Yes, I have received full refund.

Our records indicate that you have been refunded on these dates (03/07/2018 )(04/16/2018) and you have been refunded the amount of your purchase order.   Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Purely Organic

Complaint ID:[redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted] in order to better aid in settling her concerns. We would like to apologize for any misunderstandings there may have been regarding our terms and conditions at the time you...

placed your order. As it states in these terms provided on our website, you paid shipping and handling for a full 30 day supply of our products. You had 14 days starting from the day you placed your order to call our 24/7 customer support center and cancel if you did not wish to continue with your subscription. As you did not do this, after your offer period ended you were billed the full retail price of the products and enrolled in our monthly subscription to receive these products directly to your doorstep. At this time your account has been refunded in full the charges of $88.98 and $89.95. A lead customer support agent will be in contact with your shortly to ensure your satisfaction. We do encourage you to continue using the products you have received, as we are sure you will fall in love with their powerful results!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com+[redacted]

To whom it may concern,   After receiving this complaint we have reviewed the account of [redacted], in order to better aid in addressing her concerns. We will also be reviewing the customer support calls associated to ensure our company’s standards for quality customer...

service were met. We apologize for any misunderstandings there may have been in regards to our terms and conditions at the time your order was placed. When your order was initially placed on 1/11/18 you paid $4.90 and $4.95 respectively for pur Pure Eyes and Pure Release Cream. You also opted to pay $2.49 for expedited shipping and a free month as a VIP Rewards member. As it is stated in the terms, from the day you place the order, you have until the 14th day to call our 24/7 customer support center if you wished to cancel your subscription. When you did not, you were thereby charged the full retail price of the products you received, and were given a monthly subscription to receive these products right to your doorstep. At this time we have refunded the charges of $88.98 and $89.95 for the Pure eyes and Pure Release cream in full, and a lead customer support agent will be reaching out to you shortly to ensure your satisfaction.  We would like you encourage you to continue using the products you have received, as we are sure you will fall in love with the result you experience!Regards,Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.As such, I have no reason to further communicate with them. Their business practice is unacceptable to me. I will await the refund in the amount of $89.95 in 4-7 business days. I thank you very much for your assistance, without which this matter would not have been resolved through their so-called "customer service" staff.

I am rejecting this response because:Boy they are so very helpful regarding this situation. Here are the dates you requested: charged $88.98 and $89.95 on 2/20/18, those were both refunded on 3/9/18. There was a third charge to my account on 3/7/18 for the amount of $89.95. This charge has not been refunded to me as I'm sure they can see on their records. Thank you, [redacted]