Brennan Plumbing & Heating

Hello - We are truly sorry that [redacted] [redacted] has been inconvenienced by not receiving her order See status update below:The USPS tracking indicates delivery on Aug 20th, see attached.We have initiated an investigation with the carrier to see if any additional background or information is availableWe provide customers will all the needed steps to resolution at the time of the call as we find most customers locate the package quickly either by checking with neighbors or calling the post office directlyWe understand A [redacted] frustration at not receiving her package, however packages that are delivered but not received by the owner is a crime We require police reports on all criminal activity to ensure that the local authorities are aware of the problem While we agree this is an inconvenience for our honest customers, we feel there is a greater responsibility to report all criminal activity no matter how small the matter may seem.If [redacted] would prefer to wait to file the police report until after the results of the investigation that would be ok.Thanks [redacted] Charlotte Russe

Revdex.com:i apologize, yet not not until the transaction is complete will I accept this agreement I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 12/5/I was promised a refund of $but I have yet to receive this refundI call the company and they tell me that they sent it and to check with [redacted] I contacted [redacted] and they say that the funds were never sent to themI then call the company again and they keep telling me that someone will call me back in 24-business hours but no one ever calls backI have called over times and spoke with someone via chat at least timesThis is getting absolutely ridiculous!! I have been dealing with this since 10/26/I just want this done and over with alreadyI don't understand why it is so hard for this company to do what it promised to do.I want my promised refund of $IMMEDIATELY! I also want $for all the trouble, waiting, phone calls and time spent with dealing with thisI have done all the work trying to get this resolved and NOTHING was done on their sideI would also like an apology in writing mailed to me Regards, [redacted]

Please close this case.Based on the tracking information (Tracking #: [redacted] ), the order ( [redacted] ) was delivered to the customer on 9/17.Thanks, *** Charlotte Russe Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have gone back to my bank to verify the double charge and they are more than happy to send the records showing the double charge to the companyI was double charged, and still have not been refunded Regards, [redacted]

Hello ***, We have received your Revdex.com complaint regarding orders [redacted] and [redacted] After reviewing your account, there was a pending authorization for $placed on your account 12/06, when you placed your order Due to two items being out of stock, the pending authorization was reversed on 12/and you were only charged $for the three item shipped to you from order [redacted] While there was also a pending authorization for your second order [redacted] , your account was not charged due to the item being out of stockThe pending authorization was also reversed on 12/We do apologize, but this Drawstring Anorak Jacket is still showing as being out of stock (item number: [redacted] )I do see a couple other Anorak Jacket styles still available in size smallTo help you find a replacement for the cancelled items, I would like to offer you a 20% off and free 2-day shipping code good for any future online order To have you order delivered by 12/24, you will need to place your order by Tuesday, 12/by 9pm EST 20% off [redacted] Free 2-Day Shipping [redacted] If you would like support replacing an order, please contact a representative at 888-211- Thank you, *** Charlotte Russe Customer Support

Thank you for bringing this to our attention Our district manager [redacted] has been in contact with Ms [redacted] and is assisting with her refund A $gift card is also being issued for Ms [redacted] and will be mailed to the address provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY: The stuff that was received, I should not be charged bc I had reached out to Charlotte Rusee on Monday Oct, 24, constantly telling the customer service rep I spoke to that I DID NOT WANT THE ORDE, way before it was shipped outand was told there was nothing she could doNot only did she keep me on hold when I asked for a supervisorI tried to call back and still got the same responseEven contacted the page on social media to stop the orderBut yet NO ONE listened to me and not only was I chargedMy " order" was missing items and still shipped] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello [redacted] , We have received your Revdex.com complaintAfter reviewing your account, we see that the below response was provided on 1/29/18:Thank you for contacting Charlotte RusseWe are sorry to hear Bamboo Round Toe Platform Pumps( [redacted] ) in your order CRwere out of stockWe apologize for any inconvenience this may causeI show we reshipped it out but while processing the item went out of stock and was canceledYou should see a refund within business daysIWe do apologize for the inconvenience and here is a 15% off code [redacted] for your next purchaseTo make room for more amazing New Arrivals, we usually will not restock items once they are out of stock.Feel free to pick another item with an equal or lesser value to the original price and we’ll give that to you for the same price you paid! All you need to do is submit your order today and send us the order number (e.g [redacted] ) so we can process the adjustment.If you have any further questions or concerns please reach out to us at 888-211-7271Thank You,***Charlotte Russe Customer Support

Hello [redacted] , We are sorry to hear about the additional charge to your account for order [redacted] We have credited you back the $mistakenly charged on 11/08/ Please allow 2-days for the credit to appear on your account We apologize for any inconvenience this may have caused youPlease see below for a 20% off coupon code, good for any future online order [redacted] If you have any additional questions or concerns regarding this matter, please contact customer service at 888-211-between am and Midnight Monday – Friday and am – pm Saturday & Sunday Eastern Thank you, [redacted] Charlotte Russe Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hi [redacted] ,We have credited you back in full for order [redacted] in the amount of $ Please allow 2-business days to see the amount post to your account.Thank you,***Charlotte Russe Customer Support

Hi [redacted] ,After reviewing order [redacted] , we see an additional credit of $provided to your account on 11/03/The following SKUs have been returned for your order: [redacted] Thank you,***Charlotte Russe Customer Support

Hi [redacted] ,We have received your complaint After reviewing your account, it appears there was an error processing you credit for order [redacted] .I have processed a credit of $for the three items from your order that you did not receive (SKU [redacted] , [redacted] , [redacted] ).Please allow 3-days for PayPal to credit your account.We apologize, for any inconvenienceThank you, *** Charlotte Russe Customer Support

I have issued a full refund to the customers accountThis will appear on her method of payment within 3-business days[redacted] Charlotte Russe

Hello [redacted] , We have received your Revdex.com complaint After looking into your order [redacted] we see that you were not refunded for the Refuge Leggings missing from your order We have processed a return for this item Please allow 2-days for the credit of $to appear on your account We sincerely apologize for the delay in receiving your creditFor the inconvenience, we would like to offer you the below coupon code for 20% off a future online order 20% off [redacted] Additionally, if you are able to find another pair of jeans to replace the missing pair, we would like to honor the 50% off promotion you received with the above order For support replacing an order, please contact a representative at 888-211-We have notated your account to make sure anyone you speak with will be able to help you with this Thank you, [redacted] Charlotte Russe Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The transaction was not voided and I still have yet to receive a refund for the overpayment.] Regards, [redacted] ***