Brennan Plumbing & Heating

Hello [redacted],   We have received your Revdex.com complaint.  After looking into your order [redacted] we see that you were not refunded for the Refuge Leggings missing from your order.   We have processed a return for this item.  Please allow 2-3 days for the credit of $11.99 to...

appear on your account.   We sincerely apologize for the delay in receiving your credit. For the inconvenience, we would like to offer you the below coupon code for 20% off a future online order.   20% off [redacted]   Additionally, if you are able to find another pair of jeans to replace the missing pair, we would like to honor the 50% off promotion you received with the above order.    For support replacing an order, please contact a representative at 888-211-7271. We have notated your account to make sure anyone you speak with will be able to help you with this.   Thank you,  
[redacted]
  Charlotte Russe Customer Support

Hi [redacted],We have received your complaint.  After reviewing your account, it appears there was an error processing you credit for order [redacted].I have processed a credit of $51.69 for the three items from your order that you did not receive (SKU [redacted]).Please allow...

3-5 days for PayPal to credit your account.We apologize, for any inconvenience. Thank you, [redacted] Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],We are closing the Revdex.com case regarding your order ([redacted]) after crediting your account in full on Friday, 11/04.Thank you,Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called customer service on Monday Dec 5th and was told my order was leaving the shipping center THAT NIGHT then received an email 11 minutes later saying it was sold out and my order was canceled. I think it is ridiculous that it can go from shipping out that night to sold out and canceled in 11 minutes. this caused me to have to order boots from another company so now I am waiting even longer to get boots that I needed for December 19th.
Regards,
[redacted]

Hello [redacted], We have received your Revdex.com complaint. After reviewing your account, we see that the below response was provided on 1/29/18:Thank you for contacting Charlotte Russe. We are sorry to hear Bamboo Round Toe Platform Pumps([redacted]) in your order CR16262508 were out of stock. We...

apologize for any inconvenience this may cause. I show we reshipped it out but while processing the item went out of stock and was canceled. You should see a refund within 30 business days. IWe do apologize for the inconvenience and here is a 15% off code [redacted] for your next purchase. To make room for more amazing New Arrivals, we usually will not restock items once they are out of stock.Feel free to pick another item with an equal or lesser value to the original price and we’ll give that to you for the same price you paid! All you need to do is submit your order today and send us the order number (e.g. [redacted]) so we can process the adjustment.If you have any further questions or concerns please reach out to us at 888-211-7271Thank You,[redacted]Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],After checking the tracking information, your package shows as delivered on 11/03. We have emailed you separately to provide options for returning the order.Thank you,Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.however, I am still disappointed in the lack of communication from this company and their customer support. I will not be shopping here again.
Regards,
[redacted]

Hello [redacted],We have received your complaint regarding order [redacted].  We have decided to waive the police report requested to investigate the items missing items.We have credited your account in the amount of $56.98 for the four items.  Please allow 2-3 business days to see the...

credit on your account.We apologize for any inconvenience and hope you enjoy the items in your order.Thank you,[redacted]
Charlotte Russe Customer Support

The company did in fact resolve the issue as satisfactory after my initial refusal so it should be noted that they called me and we worked it out. I am not sure why it says I did not approve the second offer from the company after we spoke on the phone last week. Please change this to the company did follow thru on giving me 35$ in a gift card back. Thank you.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY: The stuff that was received, I should not be charged bc I had reached out to Charlotte Rusee on Monday Oct, 24, 2016 constantly telling the customer service rep I spoke to that I DID NOT WANT THE ORDE, way before it was shipped out. and was told there was nothing she could do. Not only did she keep me on hold when I asked for a supervisor. I tried to call back and still got the same response. Even contacted the page on social media to stop the order. But yet NO ONE listened to me and not only was I charged. My " order" was missing items and still shipped. ]
Regards,
[redacted]

Hi [redacted],We have credited you back in full for order [redacted] in the amount of $110.15.  Please allow 2-3 business days to see the amount post to your account.Thank you,[redacted]Charlotte Russe Customer Support

Hello [redacted], We have received your feedback regarding your Revdex.com complaint for order [redacted].   After reviewing our site, there are some alternate options in the Wide Width Laced Knee High Boot that was cancelled.  These options are all currently 30% off.  You can also use the 20% off code we provided you earlier to get an even better deal. To ensure you get a boot comparable to the pair that was out of stock more quickly, we are providing you a 2-day shipping code. [redacted] If you would like support replacing your order, please contact customer service at 888-211-7271.  Thank you, [redacted] Charlotte Russe Customer Support

Hello [redacted], We have received your Revdex.com response regarding order [redacted].  After reviewing your payment activity, we have confirmed that you were refunded in full for the cancelled item in your order.  A total refund of $10.62 was processed to your Pay Pal account on 01/29/18.   Unfortunately, the Bamboo Round Toe Platform Pumps ([redacted]) are no longer in stock. We do hope that you can find a comparable style on our website. The 15% off code provided to you previously is listed below, in case you are able to find an alternate item to your liking. 15% off[redacted] Thank you, [redacted] Charlotte Russe Customer Support

I have issued a full refund to the customers account. This will appear on her method of payment within 3-5 business days.[redacted]Charlotte Russe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The transaction was not voided and I still have yet to receive a refund for the overpayment.]
Regards,
[redacted]

Hello - We are deeply sorry for the inconvenience [redacted] [redacted] has experienced with her orders.  As requested a credit of $147.96 has been issued back her [redacted] account.  The price match that she was originally promised should have be honored but subsequent agents....

 We appreciate her business.Regards,[redacted]