Brennan Plumbing & Heating

Hello ***, We are following up with you regarding your Revdex.com case. Based on the details you have provided, any additional authorization you had seen on your account for the voided transaction should have fallen off. Please let us know if this issue was not fully resolved
To best assist you in researching this matter further, we ask that you please email [email protected] with the following information from your store visit on 7/7/2017: Store location: Holyoke StHolyoke, MA Transaction number (for the successful transaction): Register Number: *** *** *** ** *** *** ***
*** *** *** ** *** *** ***
*** *** ** *** *** ***
*** *** We do apologize for any inconvenience this issue may have caused Thank you, *** Charlotte Russe Customer Support

Thank you for bringing this case to our attention. Our District Manager has been in contact with Ms***. In partnership with our Sales Audit Department, we were able to remove the funds from the merchandise credit and issue Ms*** a full refund to her
credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Apparently you do not understand that your company charged me for items out of stock I placed the first order on Dec and you did not release funds till the 7th I placed the order for the jacket THE FIRST Time on the 6th then got an email it was out of stock the next day on the 7th I see it online again IN STOCK so I called Customer Service to ask WHY She said it was in stock and that I would have to order it AGAIN for while the funds from the previous days order are still holdingI also mentioned there was a code "swag" this day for the jacket to be however I was told she would have to charge me and send the price match to a seperate department so again I paid for a jacket she said was in stock gave her my payment knfo ecthours later emails say out of stockI have snapshots of this jacket on the site in that size available for days after my first order on the 6thThis also but my bank in overdraft not to mention I was told a supervisor would call me within 24/hours Never happenedThen she actually asked me on the 8th when I see it yet again if I want to order it again? Wow and every order had the item she wanted for Christmas out of stock times the necklace I NEVER even got an email about and was told I could not even cancel my orders because your company makes sure to send those emails out after two hours of placing the ordersYou held the first order from december for for days? Why? Meanwhile two more orders where being heldIf I could not cancel my first order but the items where not even released until the 7th? Shame on your advertisement on the web site as I have proof that jacket was up online for several days "in stock" in size S AFTER I ordered it TWICE in a row and promised it was for sure in stock with the customer service repListen to your recorded calls that I will have my attorney get as well as recovery for my bank feeAnd thank you for ruining her ChristmasI asked to speak with someone about the issue yet still no one calls me Its very more detailed than an email can relate.
Regards,
*** ***

Order # *** shows delivered on 09/19/with tracking # ***

A refund in the amount of $was processed on 9/23/16. Refunds can take approx5-days to post to a customer's account depending on the bank. The reference # for the return transaction that can be provided to the customer's bank is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

Thank you for bringing this to our attention.  Our store manager has tried to contact Ms. [redacted] twice via email and once via phone, however they have been unable to connect.  A $50 gift card is being issued for Ms. [redacted] and will be mailed this week to the address provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this to our attention.  Our district manager [redacted] has been in contact with Ms. [redacted] and is assisting with her refund.  A $50 gift card is also being issued for Ms. [redacted] and will be mailed to the address provided.

Thank you for bringing this to our attention.  We greatly apologize for the issues you are experiencing with 2 items fading in color.  We have processed a gift card in the amount of $20 and are mailing it to the address included in the Revdex.com case file.

Please close this case.Based on the tracking information (Tracking #: [redacted]), the order ([redacted]) was delivered to the customer on 9/17.Thanks, [redacted] Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have gone back to my bank to verify the double charge and they are more than happy to send the records showing the double charge to the company. I was double charged, and still have not been refunded. 
Regards,
[redacted]

Hi [redacted],   We have received your complaint. After reviewing your order history, I was able to uncover the below details for you:   Order [redacted] (10/19) We apologize for the inconvenience, it appears this order was cancelled due to a system error.As a courtesy, we would like to...

provide you a 20% off coupon code for a future order. See below.[redacted]   Order [redacted] (10/24) We show that all 19 items were shipped to you.Our records show the order was delivered Tuesday, 11/02.Can you please email a copy of your packing slip to [email protected]?If you did not receive 9 items from your order, we do need you to send the police report to [email protected] include your order number, the missing style #s in the body of your email and “Police Report” in the Subject line.Once received, we will complete our investigation and resolve this issue for you.    Order [redacted] (11/02) We show that 2 items were cancelled in your order (Peep Toe Lace-up Thigh-High Boots-302185754, Caged-Back Crop Top-302091389)Your gift card was charged $175.97 for the 11 items shipped to you (tracking#: [redacted])Our records show 11 items were shipped and delivered Tuesday, 11/08.Can you please email a copy of your packing slip to [email protected]?If you did not receive 9 items from your order, we do need you to send the police report to [email protected] include your order number, the missing style #s in the body of your email and “Police Report” in the Subject line.Once received, we will complete our investigation and resolve this issue for you.    Thank you,   [redacted]    [redacted] | CORPORATE CUSTOMER RELATIONS

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted], We have received your Revdex.com complaint regarding orders [redacted] and [redacted]. After reviewing your account, there was a pending authorization for $54.76 placed on your account 12/06, when you placed your order.  Due to two items being out of stock, the pending authorization...

was reversed on 12/07 and you were only charged $22.81 for the three item shipped to you from order [redacted]. While there was also a pending authorization for your second order [redacted], your account was not charged due to the item being out of stock. The pending authorization was also reversed on 12/07. We do apologize, but this Drawstring Anorak Jacket is still showing as being out of stock (item number: [redacted]). I do see a couple other Anorak Jacket styles still available in size small. To help you find a replacement for the cancelled items, I would like to offer you a 20% off and free 2-day shipping code good for any future online order.  To have you order delivered by 12/24, you will need to place your order by Tuesday, 12/20 by 9pm EST.  20% off[redacted] Free 2-Day Shipping[redacted]
  If you would like support replacing an order, please contact a representative at 888-211-7271.  Thank you,  [redacted] Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],   We are sorry to hear about the additional charge to your account for order [redacted]. We have credited you back the $45.15 mistakenly charged on 11/08/16.  Please allow 2-3 days for the credit to appear on your account.   We apologize for any inconvenience this may...

have caused you. Please see below for a 20% off coupon code, good for any future online order.   [redacted]   If you have any additional questions or concerns regarding this matter, please contact customer service at 888-211-7271 between 9 am and Midnight Monday – Friday and 7 am – 4 pm Saturday & Sunday Eastern.   Thank you,  
[redacted]   Charlotte Russe Customer Support

PLease close this case.  Customer received credit of $51.47 on 9/12 for the full amount of the order.

Hi [redacted],After reviewing order [redacted], we see an additional credit of $13.77 provided to your account on 11/03/16. The following SKUs have been returned for your order:[redacted]
[redacted] Thank you,[redacted]Charlotte Russe Customer Support

Thank you for bringing this to our attention.  We have reached out to the customer and have refunded her disputed amount and compensated her for the inconvenience.