Brennan Plumbing & Heating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.however, I am still disappointed in the lack of communication from this company and their customer supportI will not be shopping here again Regards, [redacted]

PLease close this case Customer received credit of $on 9/for the full amount of the order

We do apologize that Ms*** had an order that canceled due to no inventoryWe recently have been thru a migration with our systems and our website which has caused us some issues that we have been consistantly working thruIt is possible the website was showing that we had
inventory when we indeed did not and I do apologize for the frustration this has caused herWe will be more then happy to help her place a new order for any other items that are available since our website has been migrated completely and is now reflecting the current stockAlso I do want to mention that because we are a fashion friendly company our inventory can change instantlyIf there are any other concerns she is more then welcome to call customer service at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I still have yet to receive the refundThis isn't a complicated transaction]
Regards,
*** ***

Hello - We are truly sorry that *** *** has been inconvenienced by not receiving her order See status update below:The USPS tracking indicates delivery on Aug 20th, see attached.We have initiated an investigation with the carrier to see if any additional background or
information is availableWe provide customers will all the needed steps to resolution at the time of the call as we find most customers locate the package quickly either by checking with neighbors or calling the post office directly. We understand A*** frustration at not receiving her package, however packages that are delivered but not received by the owner is a crime We require police reports on all criminal activity to ensure that the local authorities are aware of the problem While we agree this is an inconvenience for our honest customers, we feel there is a greater responsibility to report all criminal activity no matter how small the matter may seem.If *** would prefer to wait to file the police report until after the results of the investigation that would be ok.Thanks*** ***Charlotte Russe

Hi ***,We apologize for the delay in resolving this issue.Thank you for providing the gift card number used for order ***. While the tracking (***) shows the package was delivered on 08/06/16, we are not requiring a police report. After
making several attempts to contact you over the phone and by email, we have concluded our research. We will refund your gift card (***) in full for $Please allow 2-days for the credit to appear on your gift card.Also, we would like to offer you two 20% off coupon codesPlease see below.***These coupons cannot be combined in the same order, but we hope this helps you to find some replacement items for the missing order.Thank you,***Charlotte Russe Customer Support

Hello ***, We apologize about the issue your reported with order ***. Unfortunately, your order was cancelled due to system errorThe pending authorization was reversed with *** on 10/27. Please accept the below coupon codes for 15% off and free standard shipping on a
future online order. ***
***
Thank you, ***
Charlotte Russe Customer Support

Hello ***, We have returned the three items in your order *** The credit of $will be applied back to your original form of payment. As a courtesy, we have not applied the standard return shipping fee of $6.99. Thank
you, *** Charlotte Russe Customer Support

This is in regards to consumer complaint #***.Thank you so much for your help. I finally received a refund check in the desired amount from Charlotte Russe. Thank you again,*** ***

Hello ***, We apologize for the delay processing your order ***.Unfortunately, due to the popularity of our holiday promotions we are experiencing longer than usual order processing time After reviewing your complaint we see that the order has been cancelled For any
inconvenience this has caused, we would like to offer you a 20% off code, good for a future online order *** If you have any additional questions or concerns regarding this matter or would like support replacing your order, please contact customer service at 888-211- Thank you,
*** Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

A response has been emailed to customer as customer did not pick up via phone (***Store credit already received to keep as a courtesy, credit back discover card in the amount of $for the inconvenience and negative experienced endured Hello ***, We apologize for the
negative experienced during the return and store credit process. Please accept the store credit already received as a courtesy, we have also credit your discover card in the amount of $for the inconvenience and confusion of our policy. I have also tried calling you at the number provided on your account, 760-798-to apologize via phone. If you have any questions or concerns, please email reply (***)We hope you enjoy the rest of your dayThank you, ***
Charlotte Russe Customer Support

Revdex.com:
While this policy is ridiculous, after I complained vigorously, and had several back and forth emails with management, they did NOT require me to file a police reportThey did not follow up with the courier but they did reship my package free of charge
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:i apologize, yet not not until the transaction is complete will I accept this agreement
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello - We are sincerely sorry the refund to *** took longer than expected A successful refund was posted to her *** account on Dec 15th per attached confirmation.Regards,*** ***

Hi ***, I again would like to apologize for your experience with ordering through our site. As discussed yesterday, I emailed you the below coupon codes for express shipping and 20% off a future on line order. Please place an order today with these two codes in order to receive it by 12/24. Overnight Shipping***
20% off *** In addition, I will issue you a $gift card to account for your over draft fee incurred. We have requested the gift card be expedited, so you receive it at the below address prior to Christmas. We will send you a tracking number as soon as the gift card has been shipped. I hope you enjoy the holiday with your family. Thank you, *** Charlotte Russe Customer Support

Thank you for bringing this to our attention. We have been in contact with Mr*** and have partnered with our Sales Audit Department who has removed the $from the gift card and issued a credit for the same amount to the customer's credit card.Depending on the customer's bank,
credits can take up to 7-business days to post

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear The shoes WERE available when I placed them in my online cart and paid for those specific shoesI have a condition that only allows certain shoes which these wereI want the exact shoe I bought and paid for that WERE availablePLEASE NOTE: YOUR WEBSITE DOES NOT ALLOW FOR UNAVAILABLE SHOES/SIZES/STYLES TO BE ADDED TO THE SHOPPING CART., WHICH MEANS THEY WERE AVAILABLE WHEN I BOUGHT AND PAID FOR THEMONLY RESOLUTION IS FOR MY RECEIPT IF THE SHOES I ACTUALLY BOUGHT N PAID FOR.
Regards,
*** ***